Bnet Amnd 4 for VendorNet.pdf

WISCONSIN DEPARTMENT OF ADMINISTRATION

DIVISION OF ENTERPRISE OPERATION

DOA-3021 (R 01-2011)

S. 51.01(5) WIS. STATS., AND

S. 111.32 (13M) WIS. STATS

STATE BUREAU OF PROCUREMENT

101 EAST WILSON STREET, 6TH FLOOR

POST OFFICE BOX 7867

MADISON, WI 53707-7867

FAX (608) 267-0600

TTY (608) 267-9629

HTTP:VENDORNET.STATE.WI.US

CONTRACT AMENDMENT

Contract No: 505004-O14-BCNMGSRVCS-01 Amendment No.: 4

Contract Title: BadgerNet Managed Network Services Agreement (the “Agreement”)

This Amendment is entered into by and between the State of Wisconsin, Department of Administration (the “State”) and the Contractor, whose name, address and principal office appears below

Contractor Name: AT&T Corp, on behalf of itself and its service providing affiliates.

Contractor Address: P.O. Box 2605

City: Bedford Park State: Illinois Zip: 60499-2605

Principal Officer: Joseph M. Tucci

The parties agree to

1. Change existing BadgerNet NTE devices from a Layer 2 only to Layer 3. Included in the change is equipment licenses for OSPF routing and implementation of Layer 3. The applicable sites, process and costs are detailed in the attached Schedule 4-1.

2. Replace Exhibit 6 of the Agreement in its entirety with the attached revised Exhibit 6 reflecting the following changes:

WiscNet on BadgerNet tab is updated to reflect:

Removal of column for the “One-Time Fees for Network Access Up to 1GB”

Rename the column titled “One-Time Fees for Network Access 1G and 10G” to “Not to Exceed One-Time Fees for Network Access Up to 10G”

Except as expressly changed by this Amendment, the terms, conditions, rights and obligations of Agreement No. 505004-O14- BCNMGSRVCS-01 shall remain in effect unchanged. In the event of inconsistency or conflict in the Agreement and this Amendment, the provisions of this Amendment shall control. This Amendment shall be deemed to be effective as of the date of the last signature hereto (the “Effective Date”).

For State of Wisconsin Department of Administration

For AT&T Corp

101 East Wilson Street Madison, Wisconsin 53703

P.O. Box 2605 Bedford Park, IL 60499-2605

Printed Name Printed Name

Title Title

Signature Signature

Date Date

DocuSign Envelope ID: 698353B0-61DD-4DE6-AE84-F4CE5B0382FD

Victor Arriola

5/13/2020 | 11:30 AM PDT

Sr Solutions Architect

DocuSign Envelope ID: C80F8EE0-8838-4BBD-A6F4-1D3691FA095B

Chief Information Officer / Division Administrator

David Cagigal

5/29/2020 | 7:58 AM CDT

Contract No: 505004-O14-BCNMGSRVCS-01 Amendment No.: 4 Schedule 4-1

Contract Title: BadgerNet Managed Network Services Agreement

BADGERNET AVAILABILITY PROJECT

AT&T will change existing BadgerNet NTE devices from a Layer 2 only to Layer 3. Included in that change are the equipment licenses for OSPF routing and implementation of Layer 3 routing to all requested sites. End users may elect to not implement Layer 3 routing with AT&T. An example of this is ECB and the UW. AT&T will also provide routing to alternate PE for Cat A & B sites wherever feasible within the existing BadgerNet network architecture.

AT&T has defined feasibility as sites currently implemented that have a path to two PEs rather than one. If a change is made within the core that takes a service provider to two PEs then sites impacted would be considered feasible.

AT&T will coordinate, track, schedule, a script change in the BadgerNet network for AT&T and CenturyLink sites.

AT&T and CenturyLink future sites will be implemented with this design for no additional fee.

The impact for BadgerNet end users is that in an event of a circuit or router failure the NTE will route around the failure so long as an alternate path exists within the service provider network. This proposed plan will not protect against the local access loop or service provider failures between the site and the point in the service providers network where they offer alternate paths. Both AT&T and CenturyLink support multi-point EVCs from the site to the provider edge routers. Sites within these territories will receive full benefit of this change. As your BadgerNet MSP, we will continue to work with all service providers to enable multi-point EVCs. Additional proposals may be required to implement those changes.

Sites not included:

All Category D

All Internet Service Providers on BadgerNet (100% ISP only)

Impact to SLA

When there is a Resiliency/Availability event and traffic is re-routed as requested, the latency, jitter, and packet loss may be impacted. The standard contracted SLA penalty would not apply when or if a Resiliency/Availability incident would occur. Regardless of SLA applicability, AT&T will include such instances (latency, jitter and packet loss) as part of its routine reporting.

DocuSign Envelope ID: 698353B0-61DD-4DE6-AE84-F4CE5B0382FDDocuSign Envelope ID: C80F8EE0-8838-4BBD-A6F4-1D3691FA095B

Class Type

The Project will include 2 different classes of sites. These types are outlined below:

Class 1 Sites will be scheduled with a TTU window. A Date and Time will be scheduled with a bridge for TTU.

PM will schedule and coordinate TTU however will not attend.

Class 2 Sites will be Automated. PM will notify customer of a date, and the change will be made between 12AM & 6AM, CT. No bridge.

Class Type

Quantities Low/High

Class Rating Definition Requirements

Class 1 12 Sites / 15 High 24/7 Scheduled TTU Window (Date /Time) Manual Cut - TTU Bridge Required

Class 2 674 Sites / 740 Medium Non-Scheduled 12AM-6AM (Date) Automated Cut No Bridge / Notification

Site quantities will not exceed 755 total sites (accounts for a 10% repeat/reschedule rate).

Scope of Work

AT&T will be responsible for executing the following activities. Activities not expressly included in this SOW are outside the scope.

Conduct a formal project kick-off meeting to review the contract and associated Services.

Provide a Project Timeline draft for State of WI review. State of WI and AT&T will mutually agree to the

Project Timeline.

Participate and provide status and project planning meetings as mutually agreed. The audience for such status meetings may include the AT&T personnel, third party vendors or State of WI determined team members.

Develop, manage and track project schedules.

Develop and maintain any contact list, communication plan as well as track and monitor prioritized action items and issues lists as needed.

Coordinate scheduling with State of WI.

Function as the escalation focal point for issues that may arise.

The AT&T Project Manager will work with the State of WI to create a communication plan that identifies both

AT&T and State of WI resources required for the Project.

MRS resources required to implement the charges required Provide enhanced feature licenses for BadgerNet NTE Technician dispatch if required to recover failed NTE due to the upgrade process

Implementation/Roll Out Plan

AT&T will use automation to update configurations of non-scheduled sites.

Apply new license code to NTE

Move existing Layer-3 IP address from PE to NTE

Add configuration to alternate PE

Verify logical connection to alternate PE o Ping both primary and backup PE o Ping NTE from both PE routers

If the ping test would fail and not be resolved by end of scheduled time the site will be reverted and rescheduled

To ensure first responder personnel have at least limited coverage during the actual site config change by surrounding jurisdictions DOJ sites will be Class 2, (1200pm-0600am) implemented sites. AT&T along with DOA and DOJ shall develop a migration strategy to avoid grouping by geographical regions within the state.

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Test/Pilot Sites (Layer 3 connected site only):

Will include sites in the AT&T and CenturyLink territories in each of the following site types (Not to exceed 10 sites).

o State Agency Site o Authorizer User Site o School with WAN only o Library with WAN only

Estimated Implementation Run Rate for Automated sites:

Weeks 1 and 2:

o Test and implement one site in each region to validate configuration identify any issues in automation and correct

Week 3:

o First night Run script to 10 sites selected sites from each provider and impacted site type. Identify any issues with automation and correct.

o Second night none o Third night: 20 o Fourth night: 40

Week 4:

o Run automated script on 20-30 sites per night

Week 5:

o Run Maximum scripts per night based on historical data from weeks 1-4 to achieve target completion dates

Estimated Implementation Run Rate for Scheduled sites:

Manual/Scheduled sites: 5 per day, 4.5 days per week, (Sun-Thurs) total of 22 per week = 16 weeks

Project Management Responsibilities

AT&T Project Management provides overall planning and oversight of the site Migration phase of the project to minimize the State of Wisconsin’s administrative resource commitment. AT&T will provide a Project Management resources to support the BadgerNet migration.

Most of the PM’s work effort will be performed remotely during the normal business hours of Monday through Friday, 8am to 5pm CT.

Activities/Deliverables

Designate a Single Point of Contact (SPOC) that has the authority to represent AT&T.

Works with appropriate State of Wisconsin and AT&T resources and site contacts to schedule work to minimize disruption to the State of Wisconsin on-going operations.

Manages the project following the Project Plan, Schedule, and Task List.

Update the task list, review the project for jeopardy issues, and prepares weekly status reports.

Develop the implementation schedule based on site preparedness.

DocuSign Envelope ID: 698353B0-61DD-4DE6-AE84-F4CE5B0382FDDocuSign Envelope ID: C80F8EE0-8838-4BBD-A6F4-1D3691FA095B

Maintain the project schedule, change control log and publish task lists Including:

Task progress compared to the final schedule

Publish jeopardy notices if it is determined that performance on the project will cause a milestone on the final project schedule to be missed or the project scope to be unmet.

Manage changes to the project scope and schedule. All changes will be made in writing and agreed upon.

Lead project meetings, including:

Weekly or periodic status meetings

Technical and issues resolution meetings

Engineering/design meetings

Provide and facilitate various communication channels. Publish and maintain contact list(s).

Lead kickoff meeting to review the project scope and develop communication and risk mitigation plans.

Develop the project Implementation plan.

Notify client of any potential schedule changes, any changes will be mutually agreed upon.

Monitor Project Plan and Risk Management and Change Management processes.

Communicate project delivery performance and progress to State of Wisconsin as part of the status provided daily via email to SDRCs as defined in kick off meeting

Create detailed reports that document implementation activities during weekly scheduled status meeting

State of Wisconsin Responsibilities

The State of Wisconsin Service Delivery Request Coordinators (SDRC) will participate as members of the Project Team and will attend scheduled meetings, participate in Project discussions and actively provide updated information and decisions from the State of WI’s organization. The SDRCs will also be responsible for defining State of Wisconsin requirements and ensuring site readiness for conversion.

Determine prior to the start of the implementation the priority of each site and which sites will be automated or scheduled.

State of WI is responsible for testing their applications the morning after the change has been made and notify AT&T of acceptance or issue.

Client will have responsibility for the oversight of their change management process.

The State of WI will be appropriately staffed to work to this schedule which will include the participation in meetings and the ability to arrange for other relevant business unit personnel to be reasonably available for such meetings.

It is expected that the client provides a technical resource for Class 1 sites that will participate on the test and turn up event daily/weekly cutover calls. This person should have the capability to perform the State of WIs user’s acceptance testing (UAT).

State of Wisconsin will approve the final count in each class to be upgraded.

On a Site by Site basis, the end users will conduct site acceptance testing within 4 business hours of the completed change.

Provide at least three (3) business days’ notice of site cut-over cancellation. Cut-over order cancellation cannot be guaranteed inside of three (3) days Potential delays identified during the duration of the project should be jointly addressed proactively.

Project Schedule

Deviation from this stated schedule may result in revised pricing and must be agreed upon by both parties in writing.

Any timelines or dates provided within this document are estimates only for purposes of resource planning. The State of Wisconsin’s resource availability or other factor beyond AT&T’s control may impact project timelines.

DocuSign Envelope ID: 698353B0-61DD-4DE6-AE84-F4CE5B0382FDDocuSign Envelope ID: C80F8EE0-8838-4BBD-A6F4-1D3691FA095B

It is estimated that the duration of the project will be 4 months. If for any reason the initiation of work occurs later than planned, there is a possibility that the project cannot be completed in the identified timeframe. If the project is delayed, the duration of the project will increase. During this engagement additional information will be learned about the engagement that may cause the time required to complete the engagement to differ. Changes to the Expected Duration will be addressed and agreed upon in writing.

A final Project Plan will be developed during the project planning phase. The project duration was based upon the normal standard interval for cut-over. All work for will be performed over a consecutive time frame excluding holidays, unless otherwise specified.

Project Assumptions:

A block of time is included for the Field Engineers in case we need to dispatch an on-site engineer, the number of dispatches will not exceed 50 and will be charged only if used.

Development of the automated script will be done by the person providing the engineer support for the project Any freeze constraints could impact the project schedule and therefore the duration.

The estimated time required for each automated site is 10 minutes, should this be different due to unknown conditions, it will be addressed via the change order process or a trouble ticket to restore service for corrective configuration changes to enable carrier-level connectivity. Service restoration is first priority.

Once sites are completed the support of these sites will be handed back to MRS for support.

Project schedule is estimated above, if either party do not mutually agree there could be cost impacts that would be handled via the change order process.

The PM’s work effort will be performed during the normal business hours of Monday through Friday, 8am to

5pm CT Delays caused by factors outside of the reasonable control of either party will be addressed in writing.

Any additions or changes to this scope of work or adjustments may necessitate changes in pricing agreed upon and approved in writing.

It is assumed that if project delays occur that would require either party to stop work, the other party will not be held financially responsible for project delays outside of its control.

Project Management Services described in this Statement of Work will be provided within the Continental

United States.

It is assumed that the AT&T resources outlined in this Scope of Work will be remote to the client site.

This proposal does not include any travel.

AT&T PM is the Single Point of Contact to the State of WI PM.

The period of performance as listed below.

Once the project has started, all sites will be done continuously until all sites are complete.

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Pricing

In the event, that the scope of work changes or AT&T’s Project Management is requested to perform Services outside of Normal Business Hours, AT&T will bill State of WI at a T&M rate of two-hundred fifty dollars ($250.00) per hour per AT&T Project Management for the additional time spent on the change requests. All such out of scope matters will be handled as described above. This would only be necessary for PM work outside of scope is required. PM is not required to attend TTU so pricing provided assumed normal working hours.

Pricing is based on the currently defined scope. Any additions or changes to this scope of work will necessitate changes in pricing. Pricing herein assumes project durations assumed in option below and no project delays will occur that would require AT&T to stop work. All sites must be done in a continuous manner (no breaks in the implementation schedule). If AT&T determines there are issues, we will cease implementation until resolved.

Each additional site added to the Scheduled Cut / Manual will be charged at $500

AT&T will bill a one-time charge for the project once it is complete.

AT&T shall provide the Services for the pricing stated below:

Non-Recurring Charges

Class Type

Quantities Low/High

Class Rating Definition Requirements

Class 1 12 Sites / 15 High 24/7 Scheduled TTU Window (Date/Time Manual Cut-TTU Bridge Required

Class 2 674 Sites / 740 Medium Non-Scheduled 12AM-6AM, CT (Date) Automated Cut No Bridge/ Notification

TOTAL Price (Not to Exceed 4 months) Includes: Project Management, Licenses, Engineering for auto script development, Resources required for all class types $176,045.18

Price for Field Tech for sites that require onsite assistance (assumes 4 hours) Not Included Above Will only be invoiced if a dispatch is required. $460.00

DocuSign Envelope ID: 698353B0-61DD-4DE6-AE84-F4CE5B0382FDDocuSign Envelope ID: C80F8EE0-8838-4BBD-A6F4-1D3691FA095B