BLANK - Past Performance Questionnaire Fillable.pdf

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Attached to
J065--Histology and Laboratory Equipment Services
Solicitation number
36C24225Q0229
Issued by

About this file

This is a Past Performance Questionnaire template used to evaluate contractor performance on previous federal contracts. The questionnaire consists of three main sections: Section I to be completed by offerors with basic contract information (contractor name, contract number, dates of service, description, and total awarded price), Section II to be completed by respondents evaluating the contractor's performance, and Section III containing submission instructions.

Section II includes detailed evaluation criteria across three categories: Quality of Service (questions about contract compliance, timeliness, technical accuracy, product/service quality, and customer service), Business Relations (questions about management efficiency, communication, cooperation, flexibility, problem-solving, and business concerns), and Customer Satisfaction (overall satisfaction rating and whether they would select the firm again). Each question uses rating scales of Yes/No, Outstanding/Good/Acceptable/Unacceptable, or Always/Most of the time/Sometimes/Never. The form must be submitted to the VA Contracting Office by the proposal due date, either directly from the respondent or included with the contractor's proposal.

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Text version

PAST PERFORMANCE QUESTIONNAIRE

TITLE:

OFFER / QUESTIONNAIRE DUE DATE:

SECTION I: OFFERORS: COMPLETE requested information (Section I) and

PROVIDE the questionnaire to the appropriate Respondent for each source of Past Performance

Information mentioned in your Offer. The Respondent must have significant familiarity with the selected contract or subcontract in order to provide informed answers and comments about various aspects of the past performance.

NAME OF OFFEROR _____________________________________________________

NAME OF PAST PERFORMANCE SOURCE _________________________________

CONTRACT NUMBER and DATES OF SERVICE _____________________________

DESCRIPTION OF SERVICE ______________________________________________

TOTAL AWARDED PRICE ________________________________________________

SECTION II: RESPONDENT(S): COMPLETE the requested information (Section II) concerning the past performance of the above named Offeror relative to the referenced contract effort.

NAME OF RESPONDENT _________________________________________________

TITLE/POSITION ________________________________________________________

SIGNATURE ____________________________________________________________

(A) QUALITY OF SERVICE

1. Did the contractor comply with all contract requirements? ____Yes____No

Comments: ______________________________________________________________

2. With regard to timeliness of performance, were turnaround times of the contract met (i.e.

completion of administrative requirements, task orders, milestones, production and delivery requirements?) ____Yes ____No

Comments: ______________________________________________________________

3. Was the contractor's work found to be accurate and technically/clinically sound?

____Yes____ No

Comments: ______________________________________________________________

4. How would you rate the quality of the contractor's end products / services furnished under this contract?

_____Outstanding _____Good_____ Acceptable ____ Unacceptable

Comments: ______________________________________________________________

5. How would you rate the quality of the contractor's customer service furnished under this contract?

____Outstanding _____Good_____ Acceptable ____ Unacceptable

Comments: ______________________________________________________________

(B) BUSINESS RELATIONS

6. Was contract Management efficient and responsive?

___Always ___Most of the time ___Sometimes ___Never

7. Did the contractor exhibit effective communication(s)?

___Always ___Most of the time ___Sometimes ___Never

8. Did the contractor exhibit reasonable and cooperative behavior?

___Always ___Most of the time ___Sometimes ___Never

9. Was the contractor flexible?

___Always ___Most of the time ___Sometimes ___Never

10. Did the contractor recommend effective solutions to problems?

___Always ___Most of the time ___Sometimes ___Never

11. Did the contractor exhibit a business-like concern for the interests of your Agency or

Business:

___Always ___Most of the time ___Sometimes ___Never

12. How would you rate the contractor in the area of business relations generally?

____Outstanding _____Good_____ Acceptable ____ Unacceptable

Comments on questions 6 through 11 above: ___________________________________

(C) CUSTOMER SATISFACTION

13. How would you rate the contractor on the basis of customer (end-user) satisfaction?

____Outstanding _____Good_____ Acceptable ____ Unacceptable

14. Would you select this firm again?

____Yes ____No

Comments: ______________________________________________________________

End of Section II

SECTION III: COMPLETED FORM MUST BE RETURNED TO THE VA

CONTRACTING OFFICE PRIOR TO THE DUE DATE FOR RECEIPT

OF PROPOSALS . THE OFFEROR MAY SUBMIT THE

COMPLETED QUESTIONNAIRE ALONG WITH HIS/HER PROPOSAL; OR, THE

RESPONDENT PROVIDING THE PERFORMANCE INFORMATION HEREIN MAY

FORWARD THE COMPLETED FORM DIRECTLY TO THE CONTRACTING OFFICE,

no later than at . IN ALL CASES, THE COMPLETED PAST

PERFORMANCE REFERENCES MUST REACH THE CONTRACTING OFFICE BY THE

DATE AND TIME OFFERS ARE DUE. THE GOVERNMENT BEARS NO

RESPONSIBILITY TO ASSURE QUESTIONNAIRES ARE PROPERLY RECEIVED.

POC:

Contract Specialist

NCO 02

Email:

mailto:Eric.Santoyo@va.gov

NAME OF OFFEROR:
NAME OF PAST PERFORMANCE SOURCE:
CONTRACT NUMBER and DATES OF SERVICE:
DESCRIPTION OF SERVICE:
TOTAL AWARDED PRICE:
NAME OF RESPONDENT:
TITLEPOSITION:
1 Did the contractor comply with all contract requirements:
Yes:
Comments:
requirements:
Yes_2:
Comments_2:
Yes_3:
Comments_3:
No:
4 How would you rate the quality of the contractors end products services furnished under this:
contract:
Good:
Acceptable:
Outstanding:
Comments_4:
5 How would you rate the quality of the contractors customer service furnished under this:
contract_2:
Good_2:
Acceptable_2:
Outstanding_2:
Comments_5:
6 Was contract Management efficient and responsive:
Most of the time:
Sometimes:
Never:
7 Did the contractor exhibit effective communications:
Most of the time_2:
Sometimes_2:
Never_2:
8 Did the contractor exhibit reasonable and cooperative behavior:
Most of the time_3:
Sometimes_3:
Never_3:
9 Was the contractor flexible:
Most of the time_4:
Sometimes_4:
Never_4:
10 Did the contractor recommend effective solutions to problems:
Most of the time_5:
Sometimes_5:
Never_5:
11 Did the contractor exhibit a businesslike concern for the interests of your Agency or:
Business:
Sometimes_6:
Never_6:
12 How would you rate the contractor in the area of business relations generally:
Good_3:
undefined:
Unacceptable:
Acceptable_3:
Comments on questions 6 through 11 above:
Outstanding_3:
Good_4:
Acceptable_4:
Unacceptable_2:
Yes_4:
No_2:
Comments_6:
Text1:
Text2:
Text3:
Text4:
Text5:
Text6:
Text7:

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