Attachment_N_Past_Performance_Questionnaire.docx

Bureau of Engraving and Printing Attachment N : PAST PERFORMANCE QUESTIONNAIRE Instructions:

Message to the Offeror: Offeror shall complete the information below and provide the questionnaire to three Assessors (personnel or organization who have at least five (5) years of production experience using the press from supplier).

Current or Historical Contract Information

ASSESSOR NAME & ADDRESS:

Contract No

Type of Contract

Contract Value

Period of Performance/Delivery Schedule

Project/Requirement Description

Please select from the following as it applies to this contract:

Message to the assessors: Your assistance is requested by the BEP to assist with establishing the performance history for the Offeror submitting a proposal. The Assessors shall provide the completed questionnaire to the contracting office point of contact no later than the date and time indicated below. In efforts to expedite receipt of the requested information, the Contracting Office respectfully requests that you do not mail hard copies. Instead, please e-mail the completed questionnaire(s) to: venton.lamont@bep.gov and cecelia.brigham@bep.gov no later than 12:00 PM EST, Thursday, May 12, 2016. Comment by Marlow Gary: Should this date be before the evaluations are completed? Jan 11-25

To be completed by assessor completing past performance questionnaire

Name of agency/company completing questionnaire:

Name and title of the person completing questionnaire:

Length of time your agency/company has been involved with the Offeror

SUBMIT COMPLETED PAST PERFORMANCE QUESTIONNAIRE TO:

E-mail address: venton.lamont@bep.gov and cecelia.brigham@bep.gov

Please use the following guidelines to answer the questions. The Offeror’s Past Performance will be evaluated by using the ratings described below.

1 - Exceptional: Performance EXCEEDS MOST contractual requirements. The performance of areas being assessed was accomplished with few minor issues or concerns.

2 – Very Good: Performance EXCEEDS SOME contractual requirements. The performance of areas being assessed was accomplished with few minor issues or concerns, for which the Contractor’s corrective actions were highly effective.

3 -Satisfactory: Performance MEETS contractual requirements. The performance of the areas being assessed contains minor issues or concerns, for which corrective actions taken by the Contractor were effective..

4 -Marginal: Performance MEETS SOME contractual requirements. The performance of the areas being assessed includes significant problems, issues, or concerns for which corrective actions taken by the Contractor were only somewhat effective.

5 - Unacceptable: Performance DOES NOT MEET contractual requirement. The performance of the areas being assessed includes serious problems, issues, or concerns for which the Contractor’s corrective actions were ineffective.

6 – Not Applicable: Unable to provide assessment.

CUSTOMER SATISFACTION

The referenced contractor was responsive to the customer’s needs.

The contractor’s personnel were qualified to meet the requirements.

SCHEDULE PERFORMANCE

The contractor’s ability to ensure, to the extent of its responsibility, that all tasks were completed within the requested time frame.

Time required for the vendor to install, startup, commission and train your staff on the press to begin full production.

Timeliness in Meeting Milestones and deliverables (if applicable)

MANAGEMENT PERFORMANCE

The contractor had a clear understanding of the tasks detailed in the Statement of Work

The contractor’s ability to complete tasks correctly the first time.

The contractor’s ability to resolve problems.

PROGRAM MANAGEMENT

Did the contractor successfully manage its subcontractors?

Was the contractor’s management effective in controlling cost, schedule and performance requirements?

QUALITY

What is your OVERALL assessment of the quality of the contractor’s performance? Were your specifications and expectations met by both the press and supplier?

Print quality of the press delivered; please note any specific issues.

Conformance to Contract Requirements

Standards of Good Workmanship (technical, professional, environmental, safety, etc.)

The contractor’s ability to accurately estimate cost.

COST/PRICE ESTIMATES—(ability to meet proposed costs and whether actual costs/rates realized reflect negotiated costs/rates)

INVOICING—accuracy and timeliness of submission

General Comments:

PLEASE PROVIDE SUBJECTIVE RESPONSES FOR THE FOLLOWING:

1. Would you recommend this contractor for similar contracts? Please explain:

2. Have you experienced special or unique problems with the referenced contractor that the Government should be aware of in making our decision?