Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-INTE
- Issued by
- North Dakota
About this file
The document is a Customer Satisfaction Survey for State Contract 095, specifically focused on IT Professional Services Vendor Contract Pool. The survey appears to be a standardized evaluation form designed for agencies to assess and provide feedback on vendor performance across multiple critical dimensions, including work quality, project timeliness, cost management, and compliance with contract terms and state information technology standards.
The survey provides a structured mechanism for rating vendors on a 5-point scale across key performance metrics such as work quality, project completion timeliness, cost adherence, and contractual compliance. While specific details about the exact goods or services are not fully elaborated in this document, it is clearly related to an IT professional services contract pool, with the intent of systematically tracking and documenting vendor performance through a comprehensive customer satisfaction assessment. The survey is to be completed by the contracting agency and forwarded to the contract administrator for State Contract 095, with a copy sent to the respective contractor representative.
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| 095+All+Vendor+ContractSummary.docx | DOCX document | |
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| Interstate+Engineering+Contract.pdf | ||
| Vendor+Change+Order.docx | DOCX document | |
| Vendor+Work+Order+Request.docx | DOCX document | |
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document | |
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Frequently+Asked+Questions.doc | DOC document | |
| Interstate+Engineering+Contract+Summary+095.docx | DOCX document | |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .