B08_-_SOW_PKR_Janitorial_Services.pdf

Janitorial Services Parker River National Wildlife Refuge

6 Plum Island Turnpike Newburyport, MA 01950

Statement of Work

Point of contact: Jean Adams, 978-572-5622 (jean_adams@fws.gov)

A site visit is recommended.

Site #1: Headquarters and Visitor Center

ADMINISTRATIVE WING:

Provide all necessary labor to complete the following specifications. The Parker River National Wildlife Refuge (Refuge) will provide hand soap, paper products, and plastic bags. Vendor to provide cleaning compounds and on-site equipment as needed, i.e., vacuum cleaner, mop, broom, buffers, etc. A locked janitor’s closet will be provided to store equipment.

Cleaning to be done on a one day per week, year-round schedule. Day is to be either Monday or Friday between the hours of 8:00 a.m. and 12:00 noon. If a scheduled cleaning falls on a Federal holiday or when the building is closed due to inclement weather, it will be re-scheduled to a different business day with prior approval. Inclement weather closures mirror the Newburyport School District decisions, which are posted on several news stations that cover the area.

Specifications:

● TRASH - Wastebaskets emptied, soiled trash liners replaced, trash gathered and removed to designated area.

● RESTROOMS - Toilets, urinals, sinks, and faucets cleaned and disinfected, mirrors and countertops cleaned and polished, hard floor surfaces swept and washed, stainless partitions and walls adjacent to toilet fixtures wiped down and disinfected, women’s room sanitary napkin receptacles emptied and liners replaced as needed, toilet paper, paper towel, and soap dispensers refilled. Staff bath showers washed down once per month.

● LUNCH ROOM - Sink and faucet cleaned and polished, countertops and tables washed, floor swept and washed, chairs (seating surfaces) brushed clean and neatly arranged. VCT floor swept and washed.

● ENTRANCE WAYS - Glass doors and surrounding fixed panes spot cleaned for dirt and dust, smudges, fingerprints, etc., hard floor surfaces swept and washed, and mats vacuumed.

● CARPETING - Vacuum common areas and open offices.

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● OFFICE FURNITURE - Conference table polished and surfaces lightly dusted.

● MISCELLANEOUS - Water fountains spot cleaned.

VISITOR WING:

Provide all necessary labor to complete the following specifications. The Refuge will provide hand soap, paper products, and plastic bags. Vendor to provide cleaning compounds and on-site equipment as needed, i.e., vacuum cleaner, mop, broom, buffers, etc. A locked janitor’s closet will be provided to store equipment.

Cleaning to be done on a one day per week schedule between November 1 and April 30, and on a two days per week schedule between May 1 and October 31. Day is to be Monday and/or Friday between the hours of 8:00 a.m. and 12:00 noon. If a scheduled cleaning falls on a Federal holiday or when the building is closed due to inclement weather, it will be re-scheduled to a different business day with prior approval. Inclement weather closures mirror the Newburyport School District decisions, which are posted on several news stations that cover the area.

● RESTROOMS - Toilets, urinals, sinks, and faucets cleaned and disinfected, mirrors and countertops cleaned and polished, hard floor surfaces swept and washed, stainless partitions and walls adjacent to toilet fixtures wiped down and disinfected, women’s room sanitary napkin receptacles emptied and liners replaced, toilet paper, paper towel, and soap dispensers refilled.

● ENTRANCE WAYS - Glass doors and surrounding fixed panes spot cleaned for dirt and dust, smudges, fingerprints, etc., hard floor surfaces swept and washed, and mats vacuumed.

● MULTI-PURPOSE CLASSROOM - Sinks, faucets, and countertops cleaned and polished, and carpeting vacuumed every two weeks, or as needed.

● EXHIBIT HALL - VCT floor (textured) swept and washed weekly, or as needed.

● AUDITORIUM - Carpeting vacuumed weekly, or as needed.

● MISCELLANEOUS - Interior partition glass and water fountains spot cleaned.

Site #2 (located on the Refuge on Plum Island):

The contractor will provide cleaning services for the public restrooms located on the Refuge. The Refuge will provide hand soap, paper products, and plastic bags. Vendor to provide cleaning compounds and on-site equipment as needed, i.e., mop, broom, etc. A locked janitor’s closet will be provided to store equipment. Trash can be disposed of in the Refuge dumpster located at our main headquarters. The work will be performed five times per week on Sunday, Monday, Wednesday, Friday, and Saturday from May 1 through October 31, and twice a week on Mondays and Fridays from November 1 through April 30 to accommodate usage by the public. Adjustments to the schedule will be considered with prior approval.

Visitor Contact Station Restrooms - This facility is located at Parking Lot #1 on the Refuge. Water and electricity are on site. Work is to be completed in the morning any time after the entrance gate to the Refuge is open, which is generally around sunrise.

● ENTRANCE WAYS - Glass washed on both sides.

● RESTROOMS (2) – Toilets, urinals, sinks, and faucets cleaned and disinfected, mirrors and countertops cleaned and polished, partitions and walls adjacent to toilet fixtures wiped down and disinfected, women’s room sanitary napkin receptacles emptied and liners replaced, toilet paper and soap dispensers refilled. Epoxy floors swept and washed.

● FAMILY ROOM - Table washed, epoxy floor swept and washed, and fixtures cleaned.

● VESTIBULE – Epoxy floor swept and washed.

Sub-Headquarters and Hellcat - These restrooms are located 2 to 2.5 miles south of the Refuge entrance gate. These facilities are Romtec vault-style facilities, split into two sides - one women's and one men's.

PLEASE NOTE: NEITHER water NOR electricity are available on this site. The Contractor will be required to make suitable arrangements to bring any water that might be needed for cleaning.

Any wastewater generated as a result of cleaning will also need to be carried out by the Contractor; water CANNOT be dumped into Romtec toilets, as this will fill the vault and possibly result in damage during the winter months. In addition, the Contractor is responsible to provide a portable power source for any equipment requiring electricity (portable generator, rechargeable batteries, etc.).

General Specifications:

• Clean and disinfect inside and outside of toilets

• Clean and disinfect walls and flooring surrounding toilets

• Sweep and mop concrete floors

• Wipe down/clean interior vinyl walls, as needed

• Refill toilet paper

PERFORMANCE REQUIREMENTS AND INFORMATION

GENERAL PERFORMANCE REQUIREMENTS: The contractor's employees and representatives must maintain professional conduct and appearances. The contractor will schedule work so as to minimize disruption to normal visitor traffic, and will coordinate with the Contracting Officer's Technical Representative (COTR). The contractor is charged with the professional performance of all duties to ensure the protection and or conservation of government facilities and property.

OTHER PERFORMANCE REQUIREMENTS: The contractor will perform only such work or expend effort as required by the contract, or as directed in writing by the contracting officer (CO) or by direction of the COTR of specifically delegated task or work (such as emergency cleaning or re-accomplishment of unacceptable work). The contractor and its employees will abide by the facility security requirements regarding entry and exit of the facility, protection of government property, and follow the instruction of security, fire, and other emergency officials performing duties within the facility.

DOCUMENTATION AND REPORTING: The contractor will promptly communicate via email or phone to the COTR any observed issues such as unusual conditions, damage to government property, or other information that adversely affects the contractor's performance. The COTR will report to the contractor any issues discovered during inspection and will determine the overall level of the contractor's performance.

OTHER CONTRACTOR RESPONSIBLITIES: This agency facility provides visitor services to the public. Therefore, the contractor's employees must perform work in clothing that is clean and orderly as possible, given the type of work performed. The contractor must ensure that all contractor employees use appropriate safety clothing, shoes, or other devices while performing work.

Contractor employees shall not wear on their clothing any slogans, political or social-cause messages, or advertising (other than the company name or logo).

CONTRACTOR FACILITY ACCESS: The contractor must provide acceptable evidence of U.S.

citizenship, legal resident status, and state and local residence to this agency for all employees scheduled for work at this facility, and they each must undergo a Federal background investigation.

CONTRACTOR EMPLOYEE BEHAVIOR: The contractor is responsible for the behavior of its employees while working within the facility. Contractor personnel shall not engage in prohibited activities, such as gambling, consumption of alcohol, use of non-prescribed medicines or drugs, or smoking. Contractor employees are to observe acceptable courtesies when engaging government officials and non-government visitors to the facility. Contractor employees shall not conduct harassing behavior based on race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, genetic information (including family medical history), status as a parent, marital status, and political affiliation.

CONTRACTOR INSPECTIONS: The government intends to rely primarily on the contractor's inspection and quality control systems methods to ensure the facility is cleaned and maintained properly. The government will perform regular inspections and unscheduled inspections of specific areas according to client complaints.