B08 - ATTACHMENT 2 - QASP - Auditorium Maintenance.pdf

QUALITY ASSURANCE AND SURVEILLANCE PLAN

For Auditorium Maintenance Contract Number: < upon award, enter contract number>

Contract Description: The contractor shall provide maintenance services to audio/visual (A/V) equipment at the Albert Behnke Auditorium, located in Building 503 of the WRAIR. The Contractor shall provide the necessary manpower and material required to perform the diagnosis and repair/replacement of failed A/V equipment components, adjustments, and conduct testing during scheduled or non-scheduled work hours. The Contractor shall maintain the entire A/V in an operational state of functionality.

Contractor’s name: < upon award, enter contractor name > (hereafter referred to as the contractor).

Contents

1. PURPOSE

2. GOVERNMENT ROLES AND RESPONSIBILITIES

3. CONTRACTOR REPRESENTATIVES

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

PERFORMANCE REPORT

CONTRACT DEFICIENCY REPORT (CDR)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring; and

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: <TBD at time of award> Organization or Agency: <TBD at time of award> Telephone: <TBD at time of award> Email: <TBD at time of award>

Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the contract office and Walter Reed Army Institute of Research (WRAIR).

Assigned CS: <TBD at time of award> Telephone: <enter number> Email: <enter address>

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a “QASP and Performance” file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: <TBD at time of award> Telephone: <TBD at time of award> Email: <TBD at time of award>

Other Key Government Personnel - <enter name or delete these lines if not applicable. This may include Performance Monitors, Inspectors, etc. who act on behalf of the COR to monitor performance.> Title: <enter title> Telephone: <enter number> Email: <enter address>

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version. You may delete the stated roles or change the naming convention if applicable. >

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

# PWS Ref. Performance Objective Performance Measurement

Acceptable Quality Level

Method of Surveillance Incentive

1. 6.2.1.

The contractor responds to service requests within two hours

All service requests receive a response within two hours of reception by the contractor

Meets: >95%

Does Not Meet:

<95%

Method: Monitored via Remedy and After

Action Reports.

Frequency: As needed

Past Performance

2. 6.2.2.

The contractor shall respond to all emergency service requests within one hour

All emergency service requests receive a response within one hour of reception by the contractor

Method: Monitored

Past Performance

3. 6.2.4.

Help desk available 24 hours a day, 7 days a week

Help desk is available for assistance, as defined in paragraph 6.2.4.

Method: Monitored

Past Performance

4. 6.2.4.1.

Help desk records are maintained for two years after the end of the contract

Helpdesk records maintained for 2 years after end of contract

Meets: 100%

Method: COR observation

Frequency: Quarterly

Past Performance

5. 6.2.6.

16.11.2.

Installation Access - Contractor shall follow installation access procedures.

Sum of all incidents in which contractor personnel did not follow installation access procedures

< 1 incident per month

Direct observation by COR and installation security.

Past Performance

6. 16.11.4.

iWATCH Training - Contractor shall provide iWATCH training to all personnel within 30 calendar days of contract award.

(Sum of all contractor personnel who have completed iWATCH training within 30 calendar days of contract award) / (total number of contractor personnel supporting the contract)

>90% Review of Training report from the contractor.

Past Performance

7. 16.11.6.

OPSEC SOP –

Contractor shall submit OPSEC SOP that meets minimum quality standards.

Number of calendar days after contract award that the contractor submits the OPSEC SOP to the

COR

< 90 calendar days after contract award

COR receipt of

OPSEC SOP

Past Performance

8. 16.11.9.

Information Assurance

– Contractor information assurance workforce personnel are trained in accordance with DoD and Army policy

Number of calendar days after contract award in which the contractor submits training certifications for all personnel requirement information assurance training

< 30 calendar days COR receipt of all certifications

Past Performance

PERFORMANCE REPORT

Contract Number: <insert number>

Prepared by: (Name of COR) <insert name>

Date and time of observation: <insert date>

Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results (Exceeds, Meets, Does Not Meet).

- Number of observations.>

Prepared by: <Enter COR’s name>

COR’s Signature Date

CONTRACT DEFICIENCY REPORT (CDR)

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects; anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>

Contract Number: <insert number>

Contractor Project Manager: <insert name>

From: <insert name of COR>

Date and time observed discrepancy:

Contract Discrepancy:

<Describe in detail. Identify any attachments.>

Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The contractor shall provide the COR with the Corrective Action Plan not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

COR’s Signature Date

Received by: <Enter contractor project manager’s name>

Contractor Project Manager’s Signature Date