Attachment_SOW Rev-1 (15 pages).pdf

STATEMENT OF WORK

Update Campus Site Mapping and Facility As-Builts

PROJECT #673-23-101

Completion by 180 days after NTP

ENGINEERING STUDY SERVICES

INTRODUCTION

The intent of this project is to perform a comprehensive campus survey using the latest digitizing mapping program and all VA projects drawings, as built or proposed plans/drawings deemed useful and relevant by the VA’s representative at the James A. Haley Veterans’ Hospital. All existing campus buildings without as-built plans shall be surveyed, and a digital plan shall be produced. The project will consist of two Phases, concurrently executed by the A/E Team. A

GPS guided mapping and technical survey of the of the campus by a licensed surveyor required to provide the existing terrain condition of all above ground line elements and structures, and below grade JAHVH utility system aided by GPR plotting accurately layered in digital file drawings. All VA Projects’ as-builts plans shall be site verified, and other drawings in VA Projects’ file shall be converted/drafted to digital files using VA approved software. The A/E shall submit a cost loaded CPM schedule as stated in TIL Section 01 32 16.01.

PLACE OF PERFORMANCE

James A. Haley Veterans’ Hospital, Campus Wide including Building 42, and VA parking lots

DEFINITION:

A/E- license Architect, Engineers, and Surveyor

Digital drawing file-computer aided drawing performed by operator/s using latest architectural and Engineering software acceptable to the VA.

Above ground mapping-JAHVH campus including parking lots and Building 42, streets, sidewalks, roadway with stations and elevations. All hospital campus buildings and utility structures and landscaping.

Below grade mapping-using as-built plan and GPR, accurately plotting hospital utilities such as water lines, sewer lines, med gas lines, electrical lines’ storm drain, and others for hospital use.

Computer aided drawings- drafted drawing produce be software like AutoCAD, Autodesk, and /or Revit. Following AIA filing technical standards, preparation, and drawing filing.

GPR-Ground penetrating radar with 20 inches capacity in concrete, and 15-20ft capacity on soil.

GPS-Global positioning system

As-built plans-accurate drawings of constructed structure that maybe a portion or whole building submitted by the builder/contractor for the records. This includes architectural, structural, mechanical, electrical, sanitary, and civil drawings.

I. GENERAL REQUIREMENTS:

A. The A/E services required include the preparation in digital file the survey and mapping of JAHVH Campus, Building-42 and VA parking lots, including, but not limited to, the following:

a. Cadastral Surveys to establish easements, rights-of-way, and property boundary lines (may include water boundaries) and preparation of legal descriptions

b. Topographic Surveys for the preparation of topographic maps, planimetric maps with spot elevations as required by the Contracting Officer’s Representative (COR) updated of existing Hospital Campus maps, obtaining position and coordination of surface and subsurface utilities and other underground systems (electric, water, wastewater, POL, thermal, natural gas, etc.).

If warranted, the surveyor shall utilize underground-radar-detection technology and professionals in this field to map out existing underground utilities that potentially impact the design of new or renovated utilities. Underground utilities are to include storm sewer, sanitary sewer, water gas, communication, fiber optic, electrical, fuel, irrigation, and chilled water and steam lines.

c. Geodetic Surveying and precise leveling

d. Record of Surveys, showing as-built conditions, Legal Plats and

Drawings

e. Digital Mapping by Products software approved by the VA representative.

f. Construction Surveys establishing the location, grade and elevation of buildings, towers, antennas, drainage structures, utility lines, water, and sewer lines.

g. Above and below ground telecommunication

h. As-built drawings for all facilities on campus in VA approved architectural/engineering software.

II. STUDY DELIVERABLES:

A. The A/E shall submit in approved digital file copy, and copy 3 copies of

A1 drawing size, and 3 copies of A3 drawing size of the Final Civil drawings, and maps, signed and sealed by a license Survey Engineer at the

100% stage. The Final Report will consist of the following:

B. The A/E shall submit As-Built plans of all existing campus with or without original plan copies from the VA. Detailing the plans, elevations, diagrams, and isometric drawing shall be part of the report. All plans will be prepared in approved VA Architectural/engineering drafting software.

C. The certified field tech shall record of all field testing and results and provide as part of the final Report.

D. Meeting notes are generated by the A/E for every visit as a record of the design process and will be incorporated within the Final Report.

III. ADDITIONAL REQUIREMENTS AND INFORMATION:

CODES, STANDARDS AND EXECUTIVE ORDERS: The Public Buildings Amendment Act of 1988, Public Law (Pub. L.) 100-678 requires Federal agencies to follow national recognized "model" building codes. The VA has adopted the latest edition of the following codes and standards as a minimum for all projects performed in the modernization, alteration, addition, or improvement of its real property and the construction of new structures. The VA design

Manuals and Master Specifications specify other codes and standards that

VA follows on its projects:

1. VA Directives, Design Manuals, Master Specifications, VA National CAD

Standard Application Guide, and other Guidance on the Technical

Information Library (TIL) (http://www.cfm.va.gov/til/).

2. International Building Code (IBC) including International Mechanical and Plumbing Codes

3. NFPA 101 Life Safety Code (see notes below)

4. NFPA National Fire Codes with the exception of NFPA 5000 and NFPA 900.

5. Occupational, Safety and Health Administration (OSHA) Standards

6. VA Seismic Design Requirements, H-18-8

7. National Electrical Code (NEC)

8. National Standard Plumbing Code (NSPC)

9. Safety Code for Elevators and Escalators, American Society of

Mechanical Engineers (ASME) A 17.1.

10. ASME Boiler and Pressure Vessel Code

11. ASME Code for Pressure Piping

12. Uniform Federal Accessibility Standards (UFAS) including VA

Supplement, Barrier Free Design

13. Building Code Requirements for Reinforced Concrete, American

Concrete Institute and Commentary (ACI 318)

14. Manual of Steel Construction, Load and Resistance Factor Design

Specifications for Structural Steel Buildings, American Institute of

Steel Construction (AISC)

15. Energy Policy Act of 2005 (EPAct) http://www.cfm.va.gov/til/

16. American Society of Heating and Refrigeration Engineers (ASHRAE)

90.1, Energy Standards for Buildings Except Low-Rise Residential

Buildings

17. Federal Leadership in High Performance and Sustainable Buildings:

Memorandum of Understanding (MOU)

18. Executive Order 13423: Strengthening Federal Environmental, Energy, and Transportation Management

19. Executive Order 13514: Federal Leadership in Environmental, Energy, and Economic Performance

20. The Provisions for Construction and Safety Signs. Stated in the

General Requirements, Section 01 00 00, of the VA Construction

Specifications

21. American Society of Heating and Refrigeration Engineers (ASHRAE), Ventilation for Acceptable Indoor Air Quality – ASHRAE Standard 62.1

22. Safety Standard for Refrigeration Systems – ASHRAE Standard 15

A. NOTES: NFPA 101 primarily addresses life safety and fire protection features while the IBC addresses a wide range of considerations, including, but not limited to, structural strength, stability, sanitation, adequate light and ventilation, and energy conservation. VA buildings must meet the requirements of NFPA 101 and documents referenced by NFPA 101 in order to comply with the accreditation requirements of the joint Commission. Therefore, designs shall comply with the requirements of the latest edition of NFPA 101 and documents referenced therein.

Design features not addressed by NFPA 101 or documents referenced therein shall comply with the requirements of the latest edition of the IBC or as otherwise addressed above in this Program Guide. For design features that are addressed by both the IBC as well as NFPA 101 or a document referenced by NFPA 101, the requirements of NFPA 101 or the document referenced by NFPA 101 shall be used exclusively. This applies even if the IBC requirements are different.

B. Conflicts between Nationally Recognized Codes and Standards and VA

Requirements: Should a conflict exist between VA requirements and VA adopted nationally recognized codes and standards, the conflict shall be brought to the attention of the VA. The resolution of the conflict shall be made by the authority having jurisdiction for the VA to ensure a consistency system wide.

C. ENERGY & RESOURCE CONSERVATION: Any alterations or new equipment (motors, light fixtures, windows, HVAC equipment, pumps, chillers, water faucets, urinals, toilets, insulation, etc.) shall be energy efficient and resource efficient. This facility’s overall energy usage goal is 142,000 BTU/sq.

ft. (142 MBTU/SF). Energy Star, LEEDS and other related criteria shall be utilized. Light bulbs and other equipment shall have very low mercury content or NOT contain mercury at all.

PROJECT DESCRIPTION/GENERAL INFORMATION

Kick off meeting to be held post-award date (TBD).

Hours of Operation and Scheduling:

1. CONFIRMATION OF WORK

All service to be confirmed and approved the COR Paul Guerra

COMPLIANCE

• The A/E shall be fully responsible for compliance with all VA, local, state, and Federal occupational safety laws, rules, and regulations.

• The A/E shall follow life and safety codes and take necessary actions to avoid conditions that may be hazardous to the health and safety of hospital personnel and patients.

• The A/E is responsible for meeting all applicable OSHA and VA guidelines for safe working procedures.

• The A/E the duration of the contract shall be performed by certified trained technicians.

CONTRACTOR EMPLOYEES

• Contractor personnel shall present a neat appearance and be easily recognized as contract employees. Example: wearing steel toe boots and safety glasses ID badges and or name tags.

CONTRACTOR EMPLOYEE IDENTIFICATION

• All A/E employees must be clearly identified as contractors (not VA employees) when performing services under this contract. This includes visual (appearance), verbal (phone), and electronic (email). The contractor must provide all employees with a contractor identification (ID) badge at the contractor’s expense prior to performing work under this contract. Contractor employees are always required to display this badge when performing services under this contract.

• Employees released from service by the contractor must have their badge collected by the contractor. All badges must contain an expiration date and photograph of the employee.

• All contractor employees must also be required to wear VA issued badges and must always display these badges while in the performance of this contract and/or as instructed by the COR.

• The contractor supervisor must ensure that all contractor employees display their VA issued badges.

• The contractor supervisor must be responsible for managing all VA issued badges provided to contractor employees and immediately collect these badges from employees no longer working on the contract.

CONTRACTOR EMPLOYEE CONDUCT

• The A/E is completely responsible for all actions and conduct of their employees. Contractor employees must be well-groomed and neat in appearance.

• The A/E employees must be professional in attire and must not wear any offensive clothing.

• The A/E employees must conduct themselves in a socially acceptable manner appropriate for an office work environment; Loudness, vulgarity, rudeness, smoking, or other similar offensive conduct by a contractor employee may be grounds for denying the employee further access to VA premises.

• The A/E employees must not consume alcohol or illegal drugs during working hours or at any other time the employees are performing work under this contract.

CONTRACTOR RESPONSIBILITY

• The A/E shall obtain all necessary licenses and/or permits as required to perform this work.

• He/she shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract.

• He/she shall be responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees’ fault or negligence and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of Florida.

• Further, it is agreed that any negligence of the Government, its officers, agents, servants, and employees, shall not be the responsibility of the contractor hereunder with the regard to any claims, loss, damage, injury, and liability resulting there from.

• DRAWINGS: The A/E Team shall provide electronic copies of drawings at each review step generated in the latest VA approved CAD version or its companion products (digitally signed DWGs) and PDF format in individual sheet files on CD-ROM. Include all associated support files (i.e., plot styles, external referenced files, etc.). This facility currently uses AutoCAD. The standard drawing size shall be A4 and A2 . The format to be used in creating the CAD drawings (i.e., layer / level structure, fonts, font sizing, file naming conventions, etc.) is that of the latest edition of the National CAD Standard (www.nationalcadstandard.org).

• The GC Team shall follow these level / layer formats, file – naming conventions, and symbol library.

• Drawings are to be drawn from the VA’s “As-Built” or construction drawings updated by site verification, not scanned reproductions.

• The final sets of the new construction drawings, including the film copies, shall be sealed (embossed & ink stamps) and signed by each respective Professional Engineer in their discipline, Industrial Hygienist, Architect, and other necessary licensed professional consultants.

• REVIEW MEETINGS: The DB Team shall call for a drawing review meeting 3 days after each 35% drawing progress submission process and provide meeting minutes to the VA for approval and distribution.

• Sections of the documents that are not acceptable by the VA according to the drawing standards and criteria must be updated by the A/E prior to moving on to the next scheduled submission.

VA INFORMATION CUSTODIAL LANGUAGE:

• The A/E, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

• If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

• The A/E /subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

• The A/E, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

SECURITY INCIDENT INVESTIGATION:

• The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

• To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

• With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.

• In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

LIQUIDATED DAMAGES FOR DATA BREACH:

• Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the A/E is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the A/E/subcontractor processes or maintains under this contract.

However, it is the policy of VA to forgo collection of liquidated damages in the event the contractor provides payment of actual damages in an amount determined to be adequate by the agency.

• The A/E/subcontractor shall provide notice to VA of a “security incident” as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non- Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination.

SECURITY CONTROLS COMPLIANCE TESTING:

• On a periodic basis, VA, including the Office of Inspector

General, reserves the right to evaluate any or all the security controls and privacy practices implemented by the contractor under the clauses contained within the contract. With 10 working-days’ notice, at the request of the government, the A/E must fully cooperate and assist in a government-sponsored security controls assessment at each location wherein VA information is processed or stored, or information systems are developed, operated, maintained, or used on behalf of VA, including those initiated by the Office of Inspector General. The government may conduct a security control assessment on shorter notice (to include unannounced assessments) as determined by VA in the event of a security incident or at any other time.

The Certification and Accreditation (C&A) requirements do not apply, and a Security Accreditation Package is not required for this SOW.

All Contractor, Pharmaceutical Company Representative (PCR), and Healthcare Industry Representatives (HIR) will coordinate with Contracting Officer Representative for instructions, so they follow James A. Haley Veterans’ Hospital policies:

HPM NO. 90-25; JANUARY 2014; HEALTHCARE VENDOR ACCESS AND COMPETENCY

HPM NO. 132-04; DECEMBER 2012; SECURITY MANAGEMENT PROGRAM

HPM NO. 132 05; DECEMBER 2012; HOSPITAL IDENTIFICATION PROGRAM

Vendors: Reference Hospital Memorandum Policy Number 90-25 Healthcare Vendor Access and Competency.

• Contract Personnel/Sub-Contractors: Contractors are responsible for the daily accountability and identification of all personnel assigned to their respective contract including sub-contractors.

Contractors will identify personnel using the following procedures as appropriate.

• Construction Project contract personnel will report to the contractor for issuance of a temporary self-adhesive identification badge. This badge will be issued daily and must include the following information: Company name, project number, date and name of individual. Contractor will maintain a daily log of all personnel.

• Contract personnel not involved in an actual construction project will report to police dispatch for issuance of a numbered badge. A driver’s license or photo ID will be required each day upon entering the facility, in exchange for the badge, and will be given back once the badge is returned to police dispatch. The contractor will provide Police Service with a list of names for all sub-contract personnel requiring access to the facility. It is the responsibility of the contractor to update the list as necessary.

NPR OPC; CBOCs and Off-site Lease facilities with VA Police staffing: As above with check-in with VA Police.

Off-site Lease facilities w/o VA Police staffing: Coordinate with COR, Administrative Officer, or Service Point of Contact.

CONTRACT AWARD MEETING:

• The A/E shall not commence performance on the tasks in this SOW until the CO has conducted a Kickoff Meeting or advised the contractor that a kick-off meeting is waived.

PERIOD OF PERFORMANCE:

• This shall be a firm-fixed price contract. Warranty period for the painting and repair will be provided as part of the original contract documents for the project.

CHANGES TO THE STATEMENT OF WORK:

• Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder with all other products of the project. Costs incurred by the contractor through the actions of parties other than CO shall be borne by the contractor.

PERFORMANCE REQUIREMENTS:

• The A/E shall provide the necessary personnel and equipment to meet or exceed required service. The A/E shall have the following responsibilities:

• Provide licensed and trained personnel to perform the project in the State of Florida.

• Provide all supervision, labor, and materials to complete all requirements described in this PWS.

• Contractor shall obtain all necessary licenses and permits required to perform this work required by this SOW, with each having completed the Occupational Safety & Health Administration (OSHA) approved 10-hour Construction Outreach Training or General Industry Outreach Training.

• Contractor shall take all precautions necessary to protect persons and property from injury and/or damage during performance of this contract.

• The A/E shall be responsible for any injury to their employees as well as for any damages to personnel or Government property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence.

• The A/E shall insure that all areas where equipment is serviced under this contract are left in a clean, neat and orderly condition.

• The A/E shall have technical training and evident track records of working experience in healthcare, industrial, educational, or commercial facilities for a minimum of five

(5) years.

• The A/E shall possess and utilize all necessary tools, equipment, and Personal Protective Equipment (PPE) to perform all work safely, effectively, and timely. Tools, equipment, and PPE shall comply with OSHA Standard 29 CFR 1910, (Subpart I), and NFPA 70E. Prior to initiating work, the A/E shall provide documentation demonstrating that all instruments, test equipment, tools, and PPE possess current calibration and safety inspections. Dated calibration and safety inspection labels shall be visible on all equipment as applicable

1. Arrange and pay for all proper disposal of waste and debris.

2. Maintain and update project CPM schedule agreed upon in the contract documents.

3. Provide all OSHA site safety for each employee during work.

4. Contractor employees shall have background checks completed and shall comply to the VA COVID 19 protocol.

CONTRACTOR’S MINIMUM REQUIREMENT

• The A/E shall provide a dedicated Account Manager to supervise all delivery of services per scope.

• The A/E shall always be escorted by a VA employee during Maintenance at all facilities.

DELIVERABLES

• The A/E shall perform the services necessary to complete the tasks in accordance with the procedures described in a timely and professional manner, consistent with industry standards, at the location, place and time that the VA has set aside, and all in accordance with the SOW.

• The A/E shall provide a copy of the survey/inspection use to verify documents.

TESTING SPECIFICATIONS

• All testing/inspections shall be in accordance with applicable industry standards and manufacturers recommendations. The initial test schedule shall be submitted to the COR no later than 10 days after award. The inspection schedule shall be submitted to the COR sixty (60) days prior to the start of the next inspection.

PERFORMANCE STANDARDS

• Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance will be by random inspection and monthly monitoring.

At the end of each option year, A Contractor Performance Assessment Reporting System (CPARS) will be sent to the contractor. The contractor has the right to either agree or respond. This reporting applies to this contract.

https://www.cpars.gov/, https://www.acquisition.gov/.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

• PURPOSE: This QASP is a government developed document used to ensure that the Government receives quality services and pays only for services provided. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

• SCOPE: The role of Government Quality Assurance is to ensure contract standards are achieved. The QASP provides guidelines and methods for the Government's oversight of the Contractor's quality control efforts to assure timely, effective services are provided IAW the contract order. The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.

ROLES AND RESPONSIBILITIES:

• Project Manager-the person in charge of the project from project conception to project completion. He represents the interest of the stakeholder of the project. Customer of the CO. PM is the author of the SOW that the CO used in putting together the Contract. Center of project coordination and risk mitigation.

Collaborate with the CO on all contract matters.

• Contracting Officer (CO) - A person duly appointed with the authority to enter and terminate contracts on behalf of the Government. The CO is the only person who can legally commit the Government and only the CO, as the Government's agent, can modify the contract/order. The CO is the final authority for determining the adequacy of the Contractor's performance. CO decisions arising under or relating to the contact are final.

• Contracting Officer's Representative (COR) — An individual designated in writing by the CO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor's performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority' rests solely with the CO. The COR’s primary duty is to monitor the Contractor's performance by physically checking to see that tasks are completed, reports are submitted, and desired outcomes are achieved. When a surveillance observation results in an unacceptable evaluation, the COR will report the unacceptable performance to the COR. The COR is not authorized to direct work, offer advice on how the work should be performed, change the contract, or in any way obligate payment of funds by the Government.

• METHOD OF SURVEILLANCE: Simplified methods of surveillance will be used by the Government to evaluate contractor performance. The primary methods of surveillance are periodic assessments of service and customer feedback.

• Periodic Assessment of Services — For services that occur over several months, the COR shall evaluate contractor performance on a quarterly basis and upon completion of services. Generally, the Government will rely on the Contractor's Quality Control system to ensure that services conform to contract quality requirements before they are tendered to the Government for acceptance.

• Customer Feedback — Customer feedback is typically obtained via telephone or email. Telephonic customer complaints must be followed up in writing/email. To be considered valid, the customer complaint must clearly articulate the nature of the complaint, time, date, etc. The COR will investigate the complaint; if determined valid, the COR will advise the CO and the Contractor of the deficiency. Copies of valid complaints and the resolution must be retained in the official contract file.

SURVEILLANCE PROCEDURES:

• The COR will evaluate the Contractor's performance quarterly against Performance Standards established in the contract/order.

Evaluations will be to the extent practical to assure the contractor provides quality services IAW the requirements of the contract. Evaluations could be evaluation, /validation of contractor supplied performance data, as well as analysis of Customer feedback, for performance trends and to ensure valid customer concerns are resolved timely.

• If at any time the COR receives indicators (e.g. Valid customer complaints or notes Performance Standards are not being met) that the Contractor's performance is less than acceptable, the COR will investigate to determine if this is a onetime issue that has been promptly corrected, or if the discrepancy is systemic in nature. If the issue is determined to be an isolated occurrence, the COR will continue with Quarterly Evaluations. If the issue is recurring and systemic in nature, the COR will perform more frequent evaluations.

• The COR will notify the Contractor each time an unacceptable observation has been recorded and ask the Contractor to correct the problem. The COR will record the contract requirement, the specific deficiency to the requirement, the date and time it was discovered, and have the Contractor initial the entry. The Contractor will be given two working days after notification to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within two working days will be reported to the Contracting Officer.

• The COR will re-examine services that are found deficient.

Failure to complete corrective actions will be reported immediately to the CO for further action. Upon satisfactory completion of the work, the COR will accept the services provided and authorize payment, by approving the Contractor's invoice in Wide Area Workflow.

SURVEILLANCE STANDARD:

• The Performance Standard set forth in the PWS and Line items is the standard the Contractor must meet for services to be deemed acceptable. Generally, under commercial services contracts, the Government is relying on the Contractor's assurances that the services conform to contract requirements. Consistent with FAR 52.212-4, Contract Terms and Conditions, (a) Inspection and Acceptance, the Contractor shall only tender for acceptance those services that conform to the requirements of the contract/order.

The Government may require re-performance of nonconforming services at no increase in contract price. The Government reserves the right to refuse acceptance of nonconforming services. In no case, shall the Government's right to inspect services under the inspection provisions of the contract be prejudiced.

QUALITY ASSURANCE SURVEILLANCE FILE: The COR file should contain:

• Copy of the COR appointment letter from the CO, any changes to that letter and any termination letters

• Training Certifications for COR

• Copy of the contract and all contract modifications

• Copy of the applicable Quality Assurance Surveillance Plan (QASP)

• Copy of the contractor's Quality Control Plan (QCP)

• All correspondence initiated by authorized representatives (Contractor or Government) concerning performance of the contract

• Names, position titles and contact information of all key personnel assigned to this contract both Government and Contractor

• Surveillance schedules

• Surveillance Checklists

• Records of all inspections performed and the results

• Customer Feedback

• Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance

• Documentation pertaining to acceptance of services, reports or data

RECORDS:

• All records shall be retained for 5 years. The COR will forward these records to the CO upon completion of the contract/order.

CHANGES:

• The QASP is a living document and, as such, may be changed as needed. However, the CO must approve changes. The COR will submit recommended changes to the CO for approval.