Attachment I_SOW.pdf

Food and Drug Administration (FDA)

Statement of Work (SOW)

Dark Fiber Circuits FY21

Attachment #1

1. Background

The U.S. Food and Drug Administration (FDA) impacts the lives of Americans every day. The FDA’s information technology investments are closely aligned with the mission and goals of the FDA to ensure the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, our nation’s food supply, cosmetics, and products that emit radiation.

The FDA currently leases dark fiber circuits from Zayo which are being used within the FDA’s DC Metro Area Network. Zayo brings fiber into the FDA buildings and terminates it on a fiber patch panel which is Zayo’s demarc.

Zayo does not have any other equipment at FDA facilities. The FDA connects GFE (network router or switches) into Zayo fiber patch panel. Circuit speed is controlled by the FDA and is dependent upon on the fiber transceiver plugged into the GFE router or switch. These fiber circuits are used as the backbone of the FDA’s network and critical to all functions of our datacenters and office buildings.

2. Dark Fiber Locations

The delivery order resulting from award of this requirement shall include the lease and maintenance of dark fiber circuits.

2.1 Dark Fiber Locations

The Contractor shall lease and maintain Dark Fiber for the following:

Number of Fibers

Location A:

Building:

Street Address

Location A:

Building:

City

Location A:

Building:

State

Location B:

Building: Street Address

Location B City

Location B State

2 5600 Fishers Ln Rockville MD 15800 Crabbs Branch Way

Derwood MD

2 11919 Rockville Pike

Rockville MD 5600 Fishers Ln Rockville MD

2 5600 Fishers Ln Rockville MD 7500 Standish Pl Derwood MD 2 5600 Fishers Ln Rockville MD 12231 Wilkins Ave Rockville MD 2 7519 Standish

Pl Derwood MD 7500 Standish Pl Derwood MD

2 5630 Fishers Ln Rockville MD 5600 Fishers Ln Rockville MD 6 5600 Fishers Ln Rockville MD 10903 New

Hampshire Ave - Bldg 64

Silver Spring

MD

2 8301 Muirkirk Rd

Beltsville MD 5901 Ammendale Rd Beltsville MD

2 5901 Ammendale Rd

Beltsville MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

8 10903 New Hampshire Ave

- Bldg 2

Silver Spring

MD 5600 Fishers Ln Rockville MD

4 10903 New Hampshire Ave

- Bldg 64

Silver Spring

MD 5600 Fishers Ln Rockville MD

2 12420 Parklawn Dr

Rockville MD 11919 Rockville Pike Rockville MD

4 10001 New Hampshire Ave

Silver Spring

MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 10001 New Hampshire Ave

Silver Spring

MD 10903 New Hampshire Ave - Bldg 64

Silver Spring

MD

2 10903 New Hampshire Ave

- Bldg 64

Silver Spring

MD 44480 Hastings Dr Ashburn VA

2 5600 Fishers Ln Rockville MD 44480 Hastings Dr Ashburn VA 2 11919

Rockville Pike Rockville MD 10903 New

Hampshire Ave - Bldg 2

Silver Spring

MD

2 12231 Wilkins Ave

Rockville MD 11919 Rockville Pike Rockville MD

2 8301 Muirkirk Rd

Beltsville MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 7500 Standish Pl

Derwood MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 15800 Crabbs Branch Way

Derwood MD 7500 Standish Pl Derwood MD

2 5100 Paint Branch Pkwy

College Park

MD 5600 Fishers Ln Rockville MD

2 10903 New Hampshire Ave

- Bldg 2

Silver Spring

MD 200 Independence Ave SW

Washington DC

2 5100 Paint Branch Pkwy

College Park

MD 8301 Muirkirk Rd Beltsville MD

2 5600 Fishers Ln Rockville MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 5100 Paint Branch Pkwy

College Park

MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 5630 Fishers Ln Rockville MD 12420 Parklawn Dr Rockville MD 2 8455 Colesville

Rd SIlver Spring

MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 8455 Colesville Rd

SIlver Spring

MD 10903 New Hampshire Ave - Bldg 64

Silver Spring

MD

2 5100 Paint Branch Pkwy

College Park

MD 10903 New Hampshire Ave - Bldg 64

Silver Spring

MD

2 4041 Powder Mill Rd

Beltsville MD 11785 Beltsville Dr Beltsville MD

2 10903 New Hampshire Ave

- Bldg 72

Silver Spring

MD 4041 Powder Mill Rd Beltsville MD

2 11785 Beltsville Dr

Beltsville MD 10903 New Hampshire Ave - Bldg 2

Silver Spring

MD

2 11601 Landsdown Street

North Bethesda

MD 10903 New Hampshire Ave (Bldg 2)

Silver Spring

MD

2 311601 Landsdown Street

North Bethesda

MD 5600 Fishers Lane (Room 2A-50/FDA Rack)

Rockville MD

2 7500 Standish Pl

Derwood MD 16071 Industrial Drive

Gaithersburg MD

3. Objectives

The objectives of the acquisition are to:

- To lease services of Dark Fiber circuits in FDA’s current inventory.

- To obtain maintenance services on leased Dark Fiber circuits in current inventory

- To have the option that future circuits may be added or deleted from inventory. These circuits are used as the backbone of the FDA’s network and critical to all functions of our datacenters and office buildings.

4. PURPOSE

This Statement of Work (SOW) conveys the current FDA Dark Fiber Circuits, business objectives, constraints, applicable scope, and task areas. The purpose is to obtain lease and maintenance services, and locations.

5. IT CONTRAINTS

Technical Standards and Guidelines

Current standards and guidelines that must be considered in the execution of this contract include:

1. Section 508 Requirements:

As applicable, the Contractor shall comply with Section 508 requirements.

HHSAR 352.239-74 Electronic and Information Technology Accessibility (December 18, 2015)

(a) Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998, all electronic and information technology (EIT) supplies and services developed, acquired, or maintained under this contract or order must comply with the “Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR part 1194. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(b) The Section 508 accessibility standards applicable to this contract or order are identified in the Statement of Work or Specification or Performance Work Statement. The contractor must provide any necessary updates to the submitted HHS Product Assessment Template(s) at the end of each contract or order exceeding the simplified acquisition threshold (see FAR 2.101) when the contract or order duration is one year or less. If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(c) The Section 508 accessibility standards applicable to this contract are:

Section 1194.21 Software Applications and Operating Systems Section 1194.22 Web-based internet information and applications Section 1194.23 Telecommunications Products Section 1194.24 Video and Multi-media Products X Section 1194.25 Self-Contained, Closed Products Paragraphs: a -j Section 1194.26 Desktop and Portable Computers Section 1194.31 Functional Performance Criteria X Section 1194.41 Information, Documentation, and Support Paragraphs: a - c

(d) In the event of a modification(s) to this contract or order, which adds new EIT supplies or services or revises the type of, or specifications for, supplies or services, the Contracting Officer may require that the contractor submit a completed HHS Section 508 Product Assessment Template and any other additional information necessary to assist the Government in determining that the EIT supplies or services conform to Section 508 accessibility standards. Instructions for documenting accessibility via the HHS Section 508 Product Assessment Template may be found under Section 508 policy on the HHS website:

(http://www.hhs.gov/web/508). If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(e) If this is an Indefinite Delivery contract, a Blanket Purchase Agreement or a Basic Ordering Agreement, the task/delivery order requests that include EIT supplies or services will define the specifications and accessibility standards for the order. In those cases, the Contractor may be required to provide a completed HHS Section 508 Product Assessment Template and any other additional information necessary to assist the Government in determining that the EIT supplies or services conform to Section 508 accessibility standards. Instructions for documenting accessibility via the HHS Section 508 Product Assessment Template may be found at http://www.hhs.gov/web/508. If it is determined by the Government that EIT supplies and services provided by the Contractor do not conform to the described accessibility standards in the provided documentation, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

2. Information Technology Investment Management/Master Approved Technology List

The item acquired may require approval by the Food and Drug Administration (FDA) Office of Information Management (OIM) for operation in FDA’s Information Technology environment (IT Investment Management Process/Master Approved Technologies List). Any item proposed not previously tested and approved for IT environment operations may require testing by OIM before award. Offerors shall provide a full set of technical specifications with their offer. FDA will determine if further testing of the item is required. Consequently, the offeror shall be prepared to provide FDA with a demonstration unit within 2 days of offer submission.

3. Compatibility

Fiber circuits must be dark fiber allowing the FDA to control circuit speeds.

Interoperability

Newly installed or activated dark fibers shall be interoperable with existing dark fiber and FDA Washington, DC Metropolitan Area Network (MAN) Cisco equipment.

Industry Standards

Dark fiber services provided by the contractor shall comply with the major industry standards, as applicable. The Contractor shall support all new versions, amendments, and modifications to applicable documents and standards when available. Industry standards are as follows:

a. Bellcore

b. American National Standards Institute

c. American Society for Testing of Materials

d. Electronics Industry Alliance

e. Telecommunications Industry Association

f. Institute of Electrical and Electronics Engineers

g. Building Industry Consulting Service International

Segments

The Segments specified are end-to-end transmission paths specified by FDA for fiber optic cabling infrastructure within the Metropolitan Area Network (MAN). This infrastructure will consist of single mode fiber optic cables, with a specific pair count dedicated to each FDA building in the task order.

Newly installed fiber segments typically contain a minimum of (6) strands of terminated fiber. Typically, six (6) shall be scoped for acceptable loss. The number of strands activated will be designated in each task order.

Fiber Optic Cable

Fiber optic cabling required under this contract shall consist of specified pair counts of Single Mode SMF- 28 rated fiber that supports all of the spectrums needed for Gig-E, 10Gig-E, CDCM, and DWDM, and shall be “dark”.

The fiber cable shall comply with ITU-T G.652, GR-20-CORE, and 21 CFR 1040 standards. No active electronics shall be provided to repeat the signal or provide network services.

Strand counts for each link shall be designated in each task order.

Cable Maintenance

All cable construction shall be in strict compliance with all applicable standards including the National Electrical Code, Nations Electric Safety Code, and any State requirements, such as the Maryland High Voltage Line Act and any other Bell System and applicable standards.

Terminations

Fiber optic cabling shall be installed and terminated using installation practices that meet applicable building and safety codes; a light Interface Unit (LIU) shall be installed in an area identified by a site survey in order to protect connections from physical damage and moisture. For terminations of each fiber, fiber concentrator (FC) connectors shall be used.

Deactivation of Fiber

The FDA may deactivate fiber in conjunction with planned relocations or facility closings. The FDA will not pay a deactivation fee nor will it continue to pay monthly lease amounts for the deactivated segment.

Contractor Interfaces

The FDA IT Operations Center is responsible for monitoring of fiber connectivity. The FDA IT Operations Center is manned by both Government and Contractor Personnel. The Contractor shall provide a notification process to the FDA for the reporting of fiber communication interruptions.

6. SCOPE

The scope of this contract is to provide the following:

The Contractor(s) shall provide all necessary project management, labor, materials and test equipment to install, activate, repair and maintain the dark fiber segments specified in the task orders released under this contract, including existing dark fiber segments between the FDA MAN sites outlined in 2.1.

7. TASK AREAS

The following are representative task areas that are included within the scope of the contract.

7.1 Task Area 1: Existing Dark Fiber

As a minimum task to this contract, the Contractor shall provide all of the necessary leases, labor and materials required to provide and maintain the dark fiber for the FDA’s existing sites and infrastructure specified in Section

2.1. Dark fiber services shall include required activation of available unlit fiber pairs as necessary to support shifts in facility usage and changing capacity requirements. Dark fiber services in support of existing FDA sites shall be provided in full accordance with the conditions of the Service Level Agreement Section 7.2.

The Contractor shall provide necessary maintenance and repair services to maintain the integrity of all leased fiber, ensuring that it meets Service Level Agreement (SLA) in Section 7.2.

The Contractor shall validate that the repaired fiber segments are restored to meet or exceed the original installed signal strength using an OTDR and shall provide the test results and response documentation within twenty-four

(24) hours of notification/request by the FDA or as needed or directed by the FDA COR.

7.2 Task Area 2: Service Level Agreement

The Contractor shall ensure that the total uptime for the dark fiber infrastructure is no less than 99.99% for two diverse pairs, with diverse entrances between two buildings. The Contractor shall provide that the total uptime for the dark fiber infrastructure is no less than 99.99% for single segment with no diverse pair operational.

The Contractor shall provide FDA with notification not later than 72-hours prior to any Contractor-planned service disruption. The Contractor shall provide regular progress updates on the status of service restoration efforts until the service is restored.

The Contractor shall be available 24/7 in order to accept or place calls of reported outages in the leased infrastructure and to ensure continuity of services.

The Contractor shall provide on-call restoration services to restore fiber links that fail to maintain light transmission, providing full data bandwidth as part of this requirement. Response to line related problems shall be made within four (4) hours of the report of a problem. Actual repair to non-redundant links shall be completed within four (4) hours of a problem being reported to the help desk. In the event that the Contractor cannot repair or switch to the available backup pairs within four (4) hours, the Contracting Officer and COR shall be notified, via email, within 30 minutes of the determination that the repair will not accomplished in a timely manner and the Contractor shall invoke the company escalation plan.

7.2.2 Failure to Respond in Timely Manner

In the event that Contractor personnel fail to report within 4 hours of notification of cable failure, the COR will deduct 1 day’s lease/maintenance payment for the affected segment for that month.

7.2.3 Failure to Repair Timely

In the event that Contractor personnel fail to repair a fiber failure within 4 hours of cable failure notification, the Contractor will credit one (1) day’s lease/maintenance payment on following month’s invoice, for the affected segment for that month.

7.2.4 Deductions

More than one deduction may accumulate per cable failure should Contractor personnel fail to respond and repair a failure within SLA timeframes. In other words, deductions could be imposed for both failure to respond and failure to repair in a single incident.

8. DELIVERABLES

Not Applicable

9. INSPECTION AND ACCEPTANCE

The Contracting Officer or the duly authorized representative (COR) will perform inspection and acceptance of products and services to be provided.

10. PERIOD OF PERFORMANCE

The Period of Performance is five years from the effective date of award. This contract has a period of performance from 03-01-2021 to 02-28-2026. Base Year and Four Option Years. In accordance with 52.217-8 Option to Extend Services (1999) the Government reserves the right to extend services 6-months beyond the period of performance.

11. OTHER REQUIREMENTS

Assumptions

The FDA will be able to utilize the bandwidth of the fiber up to the capacity rating of the material for each activated pair dependent on the hardware the FDA connects on both ends.

In order to avoid having to provide tunnels within the fiber segment, no repeaters from the contractor shall be installed in the network.

Government Responsibilities

The Government will be responsible for network equipment (switches, routers, single mode fiber optic adaptors, and fiber optic attenuators and amplifiers) and fiber patch cables.

Responsibility for Government-owned or -leased Property and Equipment

During performance, the Contractor shall be responsible for all negligent acts or omissions of its employees or agents or the employees or agents of its subcontractor(s). In this regard, the Contractor shall, at no cost to the Government and at the Government’s discretion, replace or compensate the Government for any damage to or loss of Government-owned or -leased property caused by such negligent acts or omissions.

12. Hours of Operation

The Contractor will be available to provide support functions 24 hours per day/7days per week/365 days per year.

12.1 The contractor shall provide Routine Maintenance and Non-Routine Maintenance. Performs cable and conduit maintenance and repair, on a twenty-four (24) hour per day, seven (7) days per week basis (24x7). Contractor shall utilize only qualified personnel, office services, vehicles, and all tools and materials required for the safe and proper performance of network monitoring, maintenance procedures and emergency restoration.

12.2 Upon issuance of new task orders, the contractor shall provide new dark fiber circuits consistent with the technical specifications of the FDA’s current inventory. All new circuits will be added to the current lease and maintenance agreement.

13. Definitions

Dark Fiber Service – "Dark fiber service" is leased monthly by FDA from local exchange carriers (LECs) for the provision of optical fiber transmission capacity between customer locations in which the light for the fiber is provided by the customer rather than the LEC.

Dark Fiber – Dark fiber is optical fiber infrastructure that is installed by the Contractor but is not currently being used. Optical fiber conveys information in the form of light pulses so the "dark" means no light pulses are being sent. For example, some electric utilities installed optical fiber cable where they already had power lines in the expectation that they could lease the infrastructure to telephone or cable TV companies or use it to interconnect their own offices. To the extent that these installations are unused, they are described as dark.

Leased Fiber Segment – A fiber segment running between two FDA facilities’ fiber termination panels owned and maintained by the LEC Contractor and leased by the FDA for the sole use of the FDA. The fiber termination panels are provided by the LEC. The LEC is responsible for all maintenance of the fiber in adherence with operational standards for dark fiber and for ensuring that there is always a continuous path with no interruptions of service.

Installation of fiber pairs is a minimum of six (6) fibers terminated. Two (2) are be activated and all six (6) are scoped for acceptable loss.

Activation of Fiber – For fiber installed and owned by the LEC Contractor that is NOT leased by FDA: Under the direction of new task orders the LEC may pre-activate fiber segment for use by the FDA, who will pay an activation fee plus monthly lease fees throughout the terms of the contract.

Deactivation of Fiber – Deactivating activated fiber so that no light pulses are sent, thus converting it into Dark Fiber.

Reactivation of Fiber – Reactivating dark fiber which was at one time installed by the LEC Contractor and leased by FDA and allowing light pulses to be sent. FDA provided equipment is installed to the fiber pair, thus allowing light pulses to be transmitted.

Segments – End-to-end transmission paths specified by FDA for fiber optic cabling infrastructure within the Metropolitan Area Network (MAN) Team. This infrastructure will consist of single mode fiber optic cables, with a specific pair count dedicated to each FDA building in the scope.

Diverse Path – Having different Fiber Routes to each destination. FDA secure data can take different routes depending on current existing Leased Fiber Segments.

Fiber Tenant Space

Fiber Optic Cable – Fiber optic cable consists of specified pair counts of single mode fiber. No active electronics repeat light signals or provide network services. The minimum strand count for this project is six for each path. In a typical installation, only a single pair is leased and - activated for each path.

Terminations – Fiber optic cabling is terminated using a Light interface unit (LIU) installed in an area identified by a site survey in order to protect connections from physical damage and moisture. Fiber connector (FC) connectors terminate each fiber.