Attachment_B_-_Vendor_Reference_Form.docx

This is a Vendor Reference Form (Attachment B) for RFP #2026-RFP-00591 issued by the County of San Mateo Probation Department to solicit proposals for corrections-grade tablets and educational software for the Youth Services Center-Juvenile Hall (YSC-JH). The County seeks 50 tablet units to establish a 1-to-1 device-to-youth ratio, enabling detained youth to access educational and vocational resources through a tamper-resistant, secure mobile platform. The comprehensive solution must include pre-programmed educational software, an integrated learning management system (LMS), monitored family communication channels, asset tracking capabilities, and vetted media content (movies and games) as behavioral incentives. The tablets are designed to support academic advancement, vocational training, and family connectivity while maintaining institutional security protocols and staff oversight.

Prospective vendors are required to submit two (2) completed reference forms documenting prior experience with similar correctional facilities. Each reference must include comprehensive contract and technical specifications, including the client agency name, facility type, hardware model provided, software platform used, average daily population served, total tablets deployed, asset tracking methods, and the frequency of status meetings between a dedicated account manager and institutional staff. This documentation requirement ensures vendors demonstrate proven experience delivering comparable corrections-grade tablet solutions with established support infrastructure and successful implementation track records in similar institutional environments.