Attachment B - Statement of Work FINAL.pdf

Statement of Work

1. Purpose

The purpose of this Statement of Work (SOW) is to provide the Department of State (DOS), Diplomatic

Security (DS) with contractor personnel to effectively provide inbound and outbound courier escort services in support of the Diplomatic Courier Service and the many DOS, DS Offices around the world.

The contractor shall provide all necessary services and associated administrative support in accordance with the requirements outlined in this SOW. The Diplomatic Courier Service operates twenty four hours a day, seven days a week. Overtime and overnight support is required.

2. Background

The DOS, DS is responsible for the protection of U.S. personnel, official facilities and residences domestic and overseas at over two hundred sixty (260) Foreign Service posts worldwide. In support of all the DS Missions abroad and within the U.S., the requirement to escort and transport classified pouches by courier services must be accomplished and reach those destinations. In pursuit of those objectives, DOS requires that courier escort services be provided by a variety of labor professionals as outlined in this SOW.

3. Scope

The scope of this SOW is effectively administering and providing escort courier support services to the

Washington Regional Diplomatic Courier Division (WRDCD) and the Miami Regional Diplomatic

Courier Division (MRDCD) in support of the Diplomatic Courier Service and the DOS, DS offices around the world. The contractor must demonstrate the flexibility to respond quickly to changing political and budget priorities, which in DS, is often the norm and not the exception. Inherent to this solicitation is the Government's reliance upon the contractor to provide personnel having the qualifications specified in this SOW. The contractor shall ensure continuity and utilize the incumbent staff to fulfil the requirement. The contractor however, will not continue employment of personnel working under this SOW, if such employees are identified by the Government as a potential threat to the health, safety, security, general well-being, or operational mission of the institution or installation and its population. Further, contractor personnel must have the highest level of integrity, honesty, and cross-cultural sensitivity. Personnel supporting this contract may be subject to training required by the

Government.

4. Objective

The objective is the contractor must provide courier escort personnel and integrated services in accordance with the listed labor categories and descriptions. The contractor shall demonstrate their approach to safely and securely manage the complete accuracy of up to 550 shipments per year. All work shall be completed in accordance with standards, procedures, and guidelines provided in the solicitation. Contractors are subject to random checks for verification. All efforts will be made to pack aircraft and sea vessel containers to maximum capacity when applicable. Due to the variances in size, shape, and weight, the courier escorts/ logistic technicians must employ judgment for maximum capacity.

4.1. Position Descriptions

The contractor shall provide one (1) onsite Project Manager, one (1) Logistics Specialist II and seven (7)

Logistic Technicians. The onsite Project Manager shall be located in Washington DC area at SA-08. In addition, one team (1) lead and five logistic technicians shall also be located at the Washington DC area

SA-08 site. Two logistic technicians shall be located at the Miami site. The onsite project manager shall ensure all domestic and overseas post inquiries are answered while on call 24 hours/7days a week.

Should issues arise at the Washington DC area at SA-08 after normal business hours, it is expected that the onsite Project Manager and/or any personnel tasked to be on call, shall respond to the inquiry accordingly. This may include, but not limited to: reporting to the warehouse facility to locate unaccounted for packages.

Also, the contractor is responsible for ensuring each contractor personnel has the necessary equipment to perform the requirements identified in the SOW. This includes, but not limited to: Steel toed boots, gloves, earplugs, and safety glasses, which should remain in good working condition.

4.1.1. Project Manager (Washington DC)

The onsite project manager is key personnel and must meet the following qualifications:

Medical cleared and capable in performing the outlined responsibilities;

Must have the ability to successfully pass a random standard drug testing;

Must hold valid state driver's license;

Education Requirements: Bachelor's degree from an accredited university. Ten years of experience in the field will be considered in lieu of a university degree.

Security Clearance Requirement: Must possess a Top Secret Security Clearance with the ability to obtain Sensitive Compartmented Information (SCI) access.

4.1.1.1. Responsibilities:

The onsite project manager shall be able to perform the following duties and responsibilities, as well as other duties as assigned:

Shall be available to meet all inbound and outbound courier missions. In their absence, the onsite Project Manager shall delegate that responsibility to the designated Logistics

Specialist II (Team Lead);

Escort and transport classified pouches in the assigned metropolitan area. Occasional escort and transport to other CONUS or OCONUS destinations may be required;

Shall serve as supervisor, facilitating obtaining any and all work documents, licenses, airport access badges, and Government badges. The onsite Project Manager must also assign tasks to the Logistic Specialists and Logistics Technicians;

Perform manual labor and handling of material handling equipment (MHE), such as pouches

(may exceed 70 lbs.) and canvas bags or crates (bags and crates may exceed 2000 lbs.).

Additional duties may include, but not limited to:

o Lift and place pouches onto pallets/aircraft and sea vessel containers;

o Attach shrink-wrap, tie down materials, or other securing devises;

o Lift, load, and unload pouches onto trucks and vans manually;

o Lift, load, and unload pouches onto trucks and vans with MHE; and o Lift and remove pouches from warehouse pallets/wooden skids/aircraft pallets/ containers after removing shrink-wrap or other tie down materials or devices.

Ability to operate Government vehicles and MHE, which include, but are not limited to:

o Operate delivery vehicles that are not-to-exceed NTE 25,999 pounds;

o Operate cargo passenger vans NTE 15 passenger capacity;

o Operate vehicles with manual or automatic transmissions (no training provided);

o Operate powered lift trucks (forklifts) ride-on or walk behind (training provided);

o Operate non-powered lift devices, such as pallet trucks and pallet jacks; and o Ability in tying down straps and pry-bars in handling diplomatic pouch material and

Unit Load Devices (ULD’s).

Knowledge and understanding of the Integrated Logistics Management System (ILMS) to locate and track pouches within the system and generate related pouch documents;

Ensure forms and paperwork specific to the escort and transport of diplomatic pouches and cargo are accurate and complete; and

Serve as a liaison to airport security officers and airline personnel to ensure access to the tarmac and airport terminal; coordinate with the U.S. Customs and Border Patrol to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts; and

Coordinate with Diplomatic Courier Operation Officer’s to prioritize material for shipment.

4.1.2. Logistics Specialist II - Team Lead (Washington DC)

The Logistics Specialist II must meet the following qualifications:

• Ten years of direct experience in the field;

• Medical cleared and capable in performing the outlined responsibilities;

• Must have the ability to successfully pass a random standard drug testing;

• Must hold valid state driver's license;

• Security Clearance Requirement: Must possess a Top Secret Security Clearance with the ability to obtain Sensitive Compartmented Information (SCI) access.

4.1.2.1. Responsibilities:

The Logistics Specialist shall be able to perform the following duties and responsibilities, as well as other

Serve as the Team Lead and shall be responsible for serving as the backup to the onsite

Project Manager. The Logistics Specialist shall perform all onsite Project Management duties and responsibilities in their absence, or designate accordingly;

Escort and transport classified diplomatic pouches in the assigned metropolitan area.

Physically escorting and transporting to other CONUS or OCONUS destinations may be required

Provide planeside and sea port security watch for classified diplomatic pouches;

Open and secure DOS pouch facilities;

o Lift, load, and unload pouches onto trucks and vans manually;

o Lift, load, and unload pouches onto trucks and vans with MHE; and o Lift and remove pouches from warehouse pallets/wooden skids/aircraft pallets/ containers after removing shrink-wrap or other tie down materials or devices.

o Move pouches with MHE or manually within warehouse.

o Assist pouch personnel with opening or closing pouches when required.

Ability to safely operate Government vehicles and MHE, which include, but are not limited to:

o Operate delivery vehicles that are not-to-exceed NTE 25,999 pounds;

o Operate cargo passenger vans NTE 15 passenger capacity;

o Operate vehicles with manual or automatic transmissions (no training provided);

o Operate powered lift trucks (forklifts) ride-on or walk behind (training provided);

o Operate non-powered lift devices, such as pallet trucks and pallet jacks; and

Knowledge and understanding of the Integrated Logistics Management System (ILMS) to locate and track pouches within the system and generate related pouch documents;

Ensure forms and paperwork specific to the escort and transport of diplomatic pouches and cargo are accurate and complete; and

Serve as a liaison to airport security officers and airline personnel to ensure access to the tarmac and airport terminal; coordinate with the U.S. Customs and Border Patrol to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts; and

Coordinate with Diplomatic Courier Operation Officer’s to prioritize material for shipment.

4.1.3. Logistics Technician III, Diplomatic Courier Escort (Washington DC and Miami)

The Logistics Technician III position must meet the following qualifications:

• Five (5) years of direct experience in the field;

• Medical cleared and capable in performing the outlined responsibilities;

• Must have the ability to successfully pass a random standard drug testing;

• Must hold valid state driver's license;

• Security Clearance Requirement: Must possess a Top Secret Security Clearance with the ability to obtain Sensitive Compartmented Information (SCI) access.

4.1.3.1. Responsibilities

The Logistics Technician III shall be able to perform the following duties and responsibilities, as well as other

Securely and safely escort and transport classified diplomatic pouches in the assigned metropolitan area, as well as other CONUS or OCONUS destinations may be required;

Provide airport and seaport security watch for classified diplomatic pouches as they are loaded and/or off loaded from aircraft and sea vessels.

Ability to safely operate Government vehicles and MHE, which include, but are not limited to :

o Operate delivery vehicles that are not-to-exceed NTE 25,999 pounds;

o Operate cargo passenger vans NTE 15 passenger capacity;

o Operate vehicles with manual or automatic transmissions (no training provided);

o Operate powered lift trucks (forklifts) ride-on or walk behind (training provided);

o Operate non-powered lift devices, such as pallet trucks and pallet jacks; and o Lift, load, and unload pouches onto trucks and vans manually;

o Lift, load, and unload pouches onto trucks and vans with MHE; and o Lift and remove pouches from warehouse pallets/wooden skids/aircraft pallets/ containers after removing shrink-wrap or other tie down materials or devices.

o Move pouches with MHE or manually within warehouse.

Perform actions utilizing Use ILMS , to include but not limited to:

o Create, reschedule, reroute, dispatch, and/or inactivate shipments as required.

Generate accurate DS-7600 Diplomatic Pouch Certification and Receipt;

o Work with the ILMS Help Desk to troubleshoot and resolve issues;

o Locate and track items and pouches; and o Complete forms and paperwork pertinent to the escort and transport of diplomatic pouches and cargo.

Serve as a liaison with airport and seaport security offices to ensure access to the tarmac and/or port; coordinate with the U.S. Customs and Border Patrol Office to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts;

Maintain clean and orderly work area, including classified pouch facilities. Keep vehicles clean, especially with removal of debris leftover in the movement of material and trash; and

Assist with keeping vehicles in good working condition by monitoring tire pressure, fuel level, engine status, and checking for any damage before and after use. Should vehicles need repair, collaborate with the General Services Administration (GSA) to get repair and maintenance work orders approved. Ensure vehicles have the necessary fuel, oil changes, maintenance and repairs to remain operational.

5. Inventory and Accountability

All personnel performing under this contract adhere to the Policy Memorandum 15-06 on Inventory and

Accountability, any subsequent Policy that supersedes Memorandums 15-06, Foreign Affairs Handbook

(FAH), local office Regulations, and the following FAM regulations:

• 12 FAM 154 PRIMARY ESCORT DUTIES

• 12 FAM 155 SAFETY AND SECURITY

• 12 FAM 156.J Supporting Courier Departures

• 12 FAM 154.2 Supporting Diplomatic Courier Departures

In addition to 12 FAM 154.2 (a)(4), it is DCS policy that all Escorts shall remain at the airport for 15 minutes after confirming the flight departure time (flight is in the air) to ensure the aircraft has exited the immediate airspace.