Attachment_B_Customer_Work_Flow_Chart.pdf

The document is a workflow chart for Ohio Means Jobs in Jackson County, detailing the process for customer and job seeker services. The workflow involves Jackson County Job and Family Services (JCJFS), with key stakeholders including Career Navigators, Adult WIOA Case Managers, and Youth Career Specialists. The chart outlines the interaction and service delivery process from initial customer contact through various stages of employment support.

The workflow provides a structured approach to delivering employment services, categorized into three main service types: Individual Services (helping job seekers obtain or retain employment), Training Services (skill upgrading, credential earning, on-the-job training, and alternative educational programs), and Basic Career Services (provided by OMJ Center Staff). The process includes initial customer contact, needs assessment, referrals to appropriate specialists or partners, orientation to resource rooms, service delivery, and follow-up evaluation. The chart demonstrates a comprehensive, interconnected system for supporting job seekers through various stages of career development and employment assistance.