ATTACHMENT B - Customer Review Form (updated).pdf

This is a Customer Review Form attachment related to janitorial services for the Kentucky State Treasurer's office. The form serves as an evaluation tool for assessing vendor performance and service quality throughout the contract period. The document provides a structured framework for the State Treasurer's office to document and review the janitorial contractor's compliance with service standards, including cleanliness levels, responsiveness to requests, adherence to schedules, and overall quality of work performed at the designated facilities.

The form includes standardized rating categories and scoring mechanisms that enable consistent evaluation of the vendor's performance against contractual specifications and service level agreements. This review instrument is designed to facilitate ongoing monitoring of the contractor's work throughout the contract term, allowing the State Treasurer's office to maintain accountability and ensure that janitorial services meet established standards. The form can be utilized as documentation for performance discussions, renewal decisions, and as a basis for any corrective action if service deficiencies are identified.