ATTACHMENT A_ 36C10X23Q0271 Performance Work Statement.pdf

1.0 TITLE OF PROJECT:

Vocational Assessments

2.0 BACKGROUND:

The VA Institute for Learning, Education and Development (ILEAD) provides educational services and instruments to the Veterans Health Administration (VHA). One of the services ILEAD provides is talent management; the team that oversees this service has determined that access to a skills-based vocational assessment is needed to help identify, develop, and strategically manage employee and leadership talent within the VA; specifically, non-supervisory employees at all applicable grade/pay levels.

3.0 SCOPE:

Per the requirements in Section 5, the vendor shall:

5.1 Provide 9,500 users, specifically, non-supervisory VA employees at all applicable grade/pay levels, unique access to a skills-based vocational assessment that will deliver self-development insight on key career strengths/talent attributes; specifically, problem-solving, continual learning, team-building, accountability, decisiveness, and integrity/honesty. No customization is required.

5.2 Provide access to an administrator platform that enables self-managed data reporting options, including group and individual user reports, raw data extraction, and assignment of users to designated reporting groups.

5.3 Provide access to a Community of Practice (CoP) for assessment administrators to share and discuss best practices concerning career strengths/talent attributes; preferably, a CoP directed at Federal/Government administrators.

5.4 Provide users access to supplemental growth and development resources, outside of the initial individualized report, that directs the user to curated readings/material to further build their report-informed career strengths/talent attributes.

The assessment shall give users developmental feedback on their career strengths, so they can use that guidance to inform their career journeys – e.g., types of work or workplace environment/culture/team dynamics. To determine tool success, the vendor shall provide a raw data file so VHA can analyze organizational trends from the assessment results.

4.0 DOCUMENTS:

The following document(s) are required to perform:

• All materials used by the Government require 508-compliance, which would account for screen-reader capability.

5.0 REQUIREMENT/NEED(S):

5.1 Provide Access to Skills-based Vocational Assessment(s)

5.1.1 The assessment must:

i. provide each individual online access to the self-assessment tool, whereby the participant can access the tool via any laptop or mobile device system and during unrestricted hours (e.g., 24-hour/ 7 days a week), as not all employees have access to a work desktop and may be connecting through other electronic devices.

ii. be delivered in a format that will maximize broad workforce participation (i.e., reading at a 10th grade or lower level), as VA has employees with a wide range of reading levels.

iii. measure self-reported talent attributes in the work domain that inform strengths for maximizing one’s career success.

iv. on average, take a participant 45-minutes or less to complete (battery of assessments) with ability to start and finish as needed.

v. be empirically validated to ensure it has been model-tested (factor analysis) against multi-sector U.S. employees (leaders and non-leaders) with results for construct validity, item reliability, and assessing sub-group differences (e.g., gender, race/ethnicity).

vi. be theory-informed to ensure the assessment measures traits identified and supported in the career, vocational, or human resource assessment literature as elements predictive of employee career strengths.

Deliverable(s):

Task Deliverable Quantity Delivery Date

5.1 Vocational

Assessments 9,500 Within 15 Days

After Award (All codes should be delivered upfront)

5.2 Provide Vocational Assessment Data

ILEAD requires:

5.2.1 Self-management regarding the delivery of feedback/coaching to participants.

5.2.2 An electronic, individualized report for each user that includes assessment results and tailored feedback on actions for development. Report must be in an extractable data file that the user can maintain for their own record.

5.2.3 Administrators have the ability to extract raw data and user reports (individual and group), in Excel or .csv, against any collected user data.

5.2.4 If necessary, provide training to administrators on how to access/reset codes or extract participant reports/data.

5.2.2 User Reports 9,500 Within 24 hours of

completing assessment

5.2.3 Administrator-Managed

Group Data Extraction

Minimum 25 per contract year

Within 48 hours of built data pull

5.3 Provide Access to a Community of Practice (CoP)

The CoP must:

5.3.1 Allow assessment administrators to share and discuss best practices concerning career strengths/talent attributes; preferably, a CoP directed at Federal/Government administrators.

5.3 CoP Platform 1 Within 15 Days

After Award

5.4 Provide Supplemental Growth and Development Resources

5.4.1 To further build career strengths/talent attributes, provide access to supplemental readings, videos, or tips on “how to” develop the assessed traits/strengths that may be low (need development), or how to sustain ones that are high (strengths).

5.4 Supplemental

Development Resource Repository

1 Within 15 Days After Award

6.0 GENERAL

6.1 SECURITY

6.1.1 The following protections are required if access to the assessment tool requires entry of employee email addresses: The Contractor will not solicit or market any additional work services to VA employees outside of the continuing development curated readings/material, nor include VA employees on any current or future marketing lists.

6.1.2 Participants must be able to access the tool using a de-identified alpha or numeric code that is sent to the Government for dissemination. Only the Government will have the cross-walk of the end user and the code.

6.1.3 Vendor is not to use or disseminate any emails collected on the Government employee, nor contact the Government employee for future marketing purposes.

6.1.4 Tool will not need to be integrated with any VA systems or platforms. The tool should be accessible fully through the vendor site, requiring a unique participant login, and ability to extract (or receive via emailed file) the participant data/results.