Attachment 4 - QASP.docx
DOCX document 21 KB Posted
- Attached to
- Training Support Services Federal contract opportunity
- Solicitation number
- 70CMSW23R00000020
- Issued by
- Immigration and Customs Enforcement
About this file
This document outlines a Quality Assurance Surveillance Plan (QASP) for a federal contract solicitation to provide Training Support Services to Immigration and Customs Enforcement. The QASP establishes performance requirements and Acceptable Quality Levels (AQLs) for key tasks in the Performance Work Statement and contract. Performance measures include maintaining at least 90% of required staffing levels, meeting all deliverable deadlines, attempting to confirm and update mailing addresses for 100% of participants monthly, developing tailored service plans for 95% of enrolled participants weekly, and verifying 100% of program participants' court dates weekly. Contractors must meet or exceed the AQLs for each performance measure, and performance deemed unsatisfactory if quality levels fall below an AQL. All metrics will be reported in the Contractor Performance Assessment Reporting System.
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Text version
SOLICITATION: 70CMSW23R00000020
Attachment 4
US DEPARTMENT OF HOMELAND SECURITY
IMMIGRATION AND CUSTOMS ENFORCEMENT
QUALITY ASSURANCE SURVEILLANCE PLAN
The QASP provides a performance requirement and an Acceptable Quality Level (AQL) for select activities in the PWS and the contract itself. A performance requirement describes a required element of contractor performance. An AQL defines the minimum level of performance that is deemed satisfactory. The contract requires the contractor to perform all work as specified.
AQLs take into account that, in some instances, an allowable level of deficiency (deviation) is possible while overall performance continues to meet ICE’s desired level of service. AQL’s define that level or number of performance deficiencies tolerable under this contract. They take into account the difference between an occasional defect and a gross number of defects. AQLs are expressed as a percentage as calculated per the performance measure. The AQLs directly relate to the performance requirement and are a direct percentage of the performance requirement percentage. There may be instances where 100% compliance is necessary, and no deviation is acceptable.
AQLs for contractor performance are structured to allow for the contractor to manage how it performs work while providing negative incentives for performance shortfalls which may have a serious impact on mission performance. If the quality level does not meet or exceed the AQL, the Government may consider the contractor’s performance unsatisfactory.
All QASP metrics will be reported in CPARS.
| Task |
| Performance Requirements |
| Performance Measure |
| Frequency |
| Method of Surveillance |
| Acceptable Quality Level / Critical Threshold |
(as % of Perf. Req.)
| Staffing |
| 100% of contractually required FTEs are fully qualified, trained, vetted, and working |
| The number of FTEs working as a percentage of the total contractually required number of FTEs. |
(# of hired staff / # of required positions) x 100
| Monthly |
| Site staffing report |
| 90% |
| Deliverables |
| 100% of deliverables listed in the deliverables table are provided to the government within the specified timeframe |
| Total number provided |
| As required in the deliverables table. |
| Email receipt by government |
| 100% |
| Confirm and Update Mailing Addresses |
| Attempt to confirm 100% of all mailing addresses and updated monthly |
| Number of participants monthly where the contractor attempted to confirmed and, if confirmed, updated. |
| Monthly |
| Reports to COR; random checks by COR |
| 100% |
| Develop Tailored Service Plans |
| 95 % of all enrolled participants receive a tailored service plan |
| Number of participants that receive a plan vs number enrolled |
| Weekly |
| Reports to COR; random checks by COR |
| 95% |
| Maintain Court Date Records |
| 100% of all court dates are verified |
| Number of court dates verified vs number of program participants |
| Weekly |
| Reports to COR; random checks by COR |
| 100% |
File details come from the government source that posted it. Updated .