2.2.1-RFP Attachment 4 - QASP_r1_08022023.docx

SOLICITATION: 70CMSW23R00000020

Attachment 4

US DEPARTMENT OF HOMELAND SECURITY

IMMIGRATION AND CUSTOMS ENFORCEMENT

QUALITY ASSURANCE SURVEILLANCE PLAN

The QASP provides a performance requirement and an Acceptable Quality Level (AQL) for select activities in the PWS and the contract itself. A performance requirement describes a required element of contractor performance. An AQL defines the minimum level of performance that is deemed satisfactory. The contract requires the contractor to perform all work as specified.

AQLs take into account that, in some instances, an allowable level of deficiency (deviation) is possible while overall performance continues to meet ICE’s desired level of service. AQL’s define that level or number of performance deficiencies tolerable under this contract. They take into account the difference between an occasional defect and a gross number of defects. AQLs are expressed as a percentage as calculated per the performance measure. The AQLs directly relate to the performance requirement and are a direct percentage of the performance requirement percentage. There may be instances where 100% compliance is necessary, and no deviation is acceptable.

AQLs for contractor performance are structured to allow for the contractor to manage how it performs work while providing negative incentives for performance shortfalls which may have a serious impact on mission performance. If the quality level does not meet or exceed the AQL, the Government may consider the contractor’s performance unsatisfactory.

All QASP metrics will be reported in CPARS.

(as % of Perf. Req.)

(# of hired staff / # of required positions) x 100