Attachment 2_QASP_042815 (002).doc

Attachment 2 M67854-22-R-7904 Attachment 2 M67854-22-R-7904

Quality Assurance Surveillance Plan (QASP)

Marine Corps Instructional Services Version 1.0

31 Mission

2 Purpose 3 Authority 4 Roles and Responsibilities 5 Responsibilities 6 Performance Requirements and Method of Surveillance

6.1 Contract Surveillance

6.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP)

MARINE CORPS COMMUNICATION INSTRUCTIONAL SERVICES

1 Mission The Marine Corps communication systems training is conducted in the regional areas of each Marine Expeditionary Force (MEF) (East Coast, West Coast, and Pacific Region). This includes formal and informal training, contracted training, vendor training and New Equipment Training (NET). Design, develop, conduct and evaluate training and education for Marine Corps personnel related to communication systems and conduct prescribed training and certification of Marines as Information Assurance (IA) professionals.

2 Purpose

This QASP serves as the principal basis for assessing overall performance quality associated with this effort. This document will be used by the Government to assess the effectiveness of the Contractor’s management and technical services. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance of the objectives delineated in the Performance Work Statement (PWS).

3 Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation (FAR), Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the Procurement Contracting Officer (PCO) or a duly authorized representative.

4 Roles and Responsibilities

The following definitions for Government resources are applicable to this plan:

Procurement Contracting Officer (PCO) - A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. The PCO for the resultant contract will be identified in the Contract Administration section. Procurement Contracting Officers are designated via a written warrant, which sets forth limitations of authority. The PCO is the only person with the authority to make changes to the contract or any resulting task orders.

Contracting Officers Representative (COR) - An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract or task order. The limitations of authority are contained in a written letter of appointment.

5 Responsibilities The following Government resources shall have responsibility for the implementation of this QASP:

Procurement Contracting Officer – The Procurement Contracting Officer (PCO) ensures performance of all necessary actions for effective contracting ensures compliance with the terms and conditions of the contract and safeguards the interests of the United States in the contractual relationship. It is the PCO that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The Contracting Officer provides QASP input to matters relating to Performance Ratings and Appendix 1.

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s technical performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the PCO for action.

6 Performance Requirements and Method of Surveillance

This section describes the special requirements for this effort. The following sub-sections provides details of various considerations on this effort.

6.1 Contract Surveillance

The goal of the QASP is to ensure that the Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the PCO, Program Manager and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the government, is responsible for management and Quality Control/Quality Assurance (QC/QA) actions to successfully meet the terms of the contract.

6.2 Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance Objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the Performance Objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The Performance Requirements Summary (PRS) should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of the Contractor’s performance, the following performance ratings are provided:

Performance

Rating Standard

Appendix 1 - Surveillance Matrix

4.1 Instructional Services

a) STD: Complete instruction of the Program of Instruction (POI) and Non-POI courses.

AQL: 100% of the POI or Non-POI curriculum was delivered to student participants.

b) STD: Instruction delivered according to the specified course schedule in each POI or for NON-POI courses within the developed and established curriculums.

AQL: 100% of the time the course is completed according to the curriculum schedule in each POI or NON-POI courses, within the established curriculum.

c) STD: Quality of After Instruction Report (AIR).

AQL: All sections 100% complete and 95% free of grammatical, content and typing errors.

d) STD: Instructor Rating by Students.

AQL: Instructors shall receive an average rating of three (3) or above (out of four (4)) in each item on the collective Class Instructional Rating Forms.

e) STD: Disruption of Instructional Time.

AQL: Delays in instructional services shall not exceed two (2) hours. Notification that a course will be negatively impacted shall be made to the COR’s Technical Leads within 30 minutes.

f) STD: Instructor Rating by COR’s Technical Leads.

AQL: Instructors shall receive a three (3) or above (out of 5) on the Instructor Evaluation Form. The COR’s Technical Leads will conduct evaluations either in person or from a Government recorded video.

g) STD: Certification Exam Pass Rate.

AQL: Overall certification pass rate for trained students is specified in the course description sheets or higher. This rate is not applied to students auditing the course.

h) STD: Instructors are available to provide instructional services in support of urgent USMC operations. Courses will be required to commence on an expedited basis. Courses shall commence within 96 hours for the Continental United States (CONUS) and 120 hours for Outside the Continental United States (OCONUS). Contractors shall not be required to perform service in Department of Defense (DoD) designated combat zones.

AQL: Contractor provides instructional services within 96 hours for CONUS and 120 hours for OCONUS

i) STD: Instructors shall have the proper certifications for the courses taught in accordance with the Course Description Matrix in section J of the Contract.

AQL: Instructors shall have 100% of certifications for courses taught.

j) STD: The Contractor shall provide Government approved training materials to each student in the course on CD/DVD. Government will provide printed versions of training materials to the instructor for distribution required for courses. If material provided by the Government does not meet the standard, the instructor shall contract the COR’s Technical Leads within 30 minutes to arrange for additional materials to be provided by the Government.

AQL: 100% of students receive CD/DVD. 100% Government provided printed version distributed to students.

k) STD: Class Pass Rate.

AQL: 90% of the class must pass the course in accordance with the course description sheets. This rate does not apply to students auditing the course.

What: Instruction

Deliverables

How: Within five (5) working days the Government will review the AIR and Instructor Evaluation Form to ensure that the course was taught to the POI or Non-POI and the instructor addressed student issues. The Government will conduct a comparative assessment of the End of Course Critiques and the End of Course Instructor comments.

Frequency: Within five (5) working days after completion of each course and/or Instructor Evaluation.

Who: COR’s Technical Leads at the each installation.

Standard(s): Inspection applies to all standards.

4.2 Curriculum Management

a) STD: The contractor shall be responsible for, maintaining and/or updating the Master Lesson File in accordance with (IAW) SAT Guide and Academic Standard Operating Procedures (ASOP). All Curriculums maintained and/or updated shall be in collaboration with MCCES and each COR’s Technical Leads at the each installation The curriculums shall be submitted to the COR and MCCES for review and approval.

AQL: 100% of the curriculums are submitted to the COR for review and approval. Master Lesson File (MLF) components are 100% complete and 95% technically accurate supporting references, Technical Manuals, Industry Standards and/or commercial originating authority.

b) STD: All Curriculums shall be current in the Marine Corps Training Information Management System (MCTIMS) for contractor maintained and/ or updated curriculums.

AQL: All Curriculums are 100% loaded into MCTIMS.

What: All MCF components.

How: All MCF components will be inspected to verify that they are in compliance with the SAT and in accordance with the MCESS SOP and ASOP.

Frequency: After changes to the MCF.

Who: COR and a copy to Operations, Communications School, MCCES.

Standard(s): Inspection applies to all standards

4.3 Test Administration

a) STD: Provide a Test Administrators that has current certifications from the appropriate testing authority, Pearson Vue and Prometric. Note: Test Administrator shall not be same person as the course instructor.

AQL: Test Administrators shall have a current certification in accordance with the course description matrix in Section J of the contract from the appropriate testing authority, Pearson Vue and Prometric and will be 100% available for the performance of all duties incumbent to a certified test administrator.

What: Deliverables

How: Within five (5) working days the Government will read and review the Grad Roster and AIR to ensure that all training materials were delivered to each student and test administration was conducted.

Frequency: Within five (5) working days after completion of each course.

Who: The Director, Deputy Director, and/or SNCOIC of the Communication Training Center.

Standard(s): Inspection applies to all standards

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY FORMCHECKBOX

MAJOR FORMCHECKBOX

MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the Contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

FORMCHECKBOX

ACCEPTED FORMCHECKBOX

REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. FORMCHECKBOX

DEFICIENCY (CHECK ALL BOXES THAT APPLY)

FORMCHECKBOX

NEW

FORMCHECKBOX

REPEAT

FORMCHECKBOX

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE FORMCHECKBOX

CONCUR FORMCHECKBOX

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. FORMCHECKBOX

CONCUR FORMCHECKBOX

NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Submitted by: ________________________________________

Steven G Bowling

Date

COR

Teri S. Snyder

Contract Specialist Reviewed for Legal Sufficiency:

Brent Curtis

Legal Counsel

Approved By:

Gerald Francom

Contracting Officer

Stephen L. Riffe

Lead Contracting Officer