Attachment 2 - Performance Work Statement.docx

US Department of Agriculture (USDA)

Performance Work Statement

Contents

Project Title Athens Janitorial Services

General Information

1.0 Background and Purpose

This contract is for janitorial services with a Performance-Based Statement of Objectives on the Wayne National Forest, Athens District, Nelsonville, Ohio. The Contractor shall furnish all personnel, labor, equipment, material, tools, supplies, supervision, management, and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to or incident to, perform and provide the work efforts described in this performance work statement. The Contractor shall determine how much labor is needed to perform the task, what methods will be used to complete the job and which supplies, materials and requirements are needed. The results of the work performed under this contract will conform to the Janitorial Work Quality Requirements and the Government expects that upon daily or periodic inspections that these performance standards will be met or exceeded.

2.0 Definitions

A. Administrative Terms

Acceptable Service: A job performed to the standard and within the acceptable quality level. The Contractor must do the specific job, and meet the standard, and meet the acceptable quality level before one can say that performance is acceptable for payment.

Acceptable Quality Level (AQL): The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a Contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

Best Value: One criterion used for selecting a service contractor for award, based on comparison of the service price offered, with the quality of service offered.

Biobased: Products determined by the U.S. Secretary of Agriculture to be commercial or industrial product (other than food or feed) composed, in whole or in significant part, of biological products, including renewable domestic agricultural material (including plant, animal and marine materials, or forestry materials.

Biodegradable: Products that are non-toxic, non-petroleum, and have low VOC levels. Typically originating from plant or animal sources, which may be broken down by other living organisms.

BioPreferred: Biobased items the USDA has designated as "preferred" for purchase. It meets or exceeds USDA -established minimum biobased content requirements.

Calendar Days: Every day shown on the calendar, Saturdays, Sundays, and holidays included.

Change Order: An order issued to the Contractor by the Contracting Officer, pursuant to the "Changes" clause included in Section 1 of this contract, requiring work to be performed within the general scope of the contract.

Contract Item: A pay item designated on the bid schedule and described by a specification.

Contracting Officer (CO): A Government employee with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

Contracting Officer's Representative (COR): A Government person appointed by the Contracting Officer (CO) to help the CO with the contract administration and surveillance. The duties and responsibilities of a COR are defined in the letter of designation by the CO.

Crew Foreman/ Supervisory Employee: The individual responsible for ensuring the contract specifications are met on the ground and that the proper inspection plots have been taken.

Defective Service: A block of service that contains one or more defects, or nonconformance with specified requirements.

Federal Acquisition Regulations (FAR): The Federal Regulations that govern Forest Service acquisitions of property and services, also supplemented by the FSAR (Forest Service Acquisition Regulations).

General Provisions: Those provisions of an administrative nature applicable to the contract.

Government: Title used to represent the United States Federal Government and its designated employees acting within their delegated contract authority. Throughout this contract the titles United States, USDA- Forest Service, Forest Service, and USFS may be used interchangeably as synonymous with Government.

Government Inspector: A Government person appointed by the CO to help the COR with the contract administration and surveillance. The duties and responsibilities of a Government Inspector are defined in the letter of designation. The Inspector's authorities are strictly limited, not to exceed the authority to issue a Contractor a Notice of Non-compliance.

"Green" purchasing: Green Purchasing is the method wherein environmental and social considerations are taken with equal weight to the price, availability and performance criteria that are used to make purchasing decisions. Green Purchasing is also known as "environmentally preferred purchasing (EPP), green procurement, affirmative procurement, eco-procurement, and environmentally responsible purchasing" particularly within the US Federal government agencies. Green Purchasing minimizes negative environmental and social effects through the use of environmentally friendly products. Green purchasing attempts to identify and reduce environmental impact and to maximize resource efficiency. Examples include: Recycled content products, also known as Comprehensive Procurement Guideline (CPG) Items; Energy Star. And energy efficient products; standby power devices; Alternative fuel vehicles/alternative fuels; Biobased products; Nonozone depleting substances, as well as Environmentally preferable products (EPP), etc.

Labor Standards Provisions: Those statutory and regulatory requirements pertaining to the Contractor's employees and employment practices.

Performance Based Service Contract (PBSC): A service contract that (1) Describes requirements in terms of results required rather than the methods of performance of the work; (2) Use measurable performance standards (i.e., terms of quality, timeliness, quantity, etc.) and quality assurance surveillance plans; (3)Specifies procedures for reductions of fee or for reductions to the price of a fixed-price contract when services are not performed or do not meet contract requirements; (4) May include performance incentives where appropriate.

Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

Period of Performance (also Performance Period or Contract Time): The number of calendar days allowed in this contract for completion of the contract work. Once begun on the official start date, the period of performance will be counted in consecutive calendar days, including Sundays and holidays. This time may be suspended by Government issuance of one or more written Suspend Work Order/s.

Quality Assurance: Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS). Government inspection for quality assurance does not substitute for the Contractor's quality control.

Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

Quality Control: Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the PWS. The methods for inspecting for quality control are described in the Contractor's Quality Control Plan (QCP).

Random Sampling: A sampling method in which each service output in a unit has an equal chance of being selected. A method of inspecting a few individual items in a lot to determine the quality of that lot against the standard.

Specifications: That portion of the contract comprising a description of the general and technical requirements for materials, products or services to be furnished under the contract.

Standard: An acknowledged measure of comparison.

Work Order: An order written by the COR, which directs the Contractor to correct deficient performance. It may also be used to document satisfactory completion of units and give permission for the Contractor to begin work on additional work units.

B. Technical Terms

Bare Floors: Vinyl, laminate, wood, tile and other similar hard/resilient-type floors.

Carpeted Floors: Wall to Wall carpeting and area rugs.

Dispensers: Paper towel, toilet paper, toilet seat cover, sanitary napkin, and soap dispensers.

Entirety: The whole or total amount of something.

Fixtures: Toilets, urinals, lavatories, sinks, drinking fountains, mop sinks, break-room microwaves, and shower stalls.

Glass Surfaces (Both Sides): Plate glass entrance doors to offices within the facility. Glass surrounding entrance doors to offices. Glass in doors and vestibule in interior of office building. Glass in interior walls. Glass hanging over visitor center counter between customer area and employee area.

Occupational Exposure: means reasonably anticipated skin, eye, mucous membrane, or parenteral contact with blood or other potential infectious body fluids that may result from the performance of an employee’s duty.

Room Cleaning: All interior areas of the building specified regardless of use. Specific areas requiring special leaning will be identified.

Toilet Rooms/Restrooms: Toilet rooms, shower rooms, and janitor closets Surfaces: Walls, ceilings, windowsills and frames, blinds, doors and door frames, light fixtures, radiators, perimeter units, vents, grilles, office furniture, break-room tables and chairs, and shower stalls.

Windows: Glass in external walls of buildings not already covered under glass surfaces.

Waste Receptacles/Trash Service: Wastebaskets, trash cans, and sanitary napkin disposal units; tubs/bins or containers marked “Recycling”.

Contractor Requirements

3.0 Technical Requirements / Tasks

The Contractor shall submit the following to the Contracting Officer as indicted in this document:

Information for FAR 52.204- 9 and AGAR 452.204- 71 Upon hiring a new employee and beginning of contract.

Written Notice of Designated Representative At post award meeting and revised when necessary.

4.0 Deliverable / Schedule

The janitorial work to be performed under this contract is at the Athens Ranger District office and Fire Operations office. The office is located at 13700 US HWY 33, Nelsonville, OH, 45764. The Fire Operations office is adjacent. The office has a total of approximately 14,775 square feet (1st floor 8593, 2nd floor 3960, 3rd floor 2,222) of floor area to be serviced of which approximately 10,878 square feet is carpeted, and the remainder are bare floor areas. There are 6 restrooms (4-1st floor and 2-2nd floor), 1 kitchen (1st floor) and 2 kitchenettes (1- 1st floor conference room, 1-2nd floor hall). The Fire Operations Office has a total of approximately 800 square feet of floor area to be serviced all of which is bare/ tile floor area and includes 2 bathrooms w/showers and a kitchenette. The exercise room is across the corridor from the Fire Operations Office. The location, size, and other pertinent information are described in the attached plan.

A. Frequency of Service and Cleaning Hours

1. Frequency of Service (Daily Basis)

• The contractor will provide services five days a week (Monday through Friday, unless otherwise agreed to by the Contractor and the Contracting Officer’s Representative).

• No work shall be performed outside of the above listed days without prior approval from the Contracting Officer’s Representative.

• Quarterly carpet cleaning service will be scheduled to be performed on Friday after the regular scheduled cleaning service to allow the maximum time possible for the carpet to dry outside of regular office business hours which are Monday through Friday 8:00 a.m. to 4:30 p.m. This service will be conducted the first Friday (or Thursday if that Friday is a Federal Holiday) of the following months: October, January, April, and July.

2. Hours of Work

• Unless otherwise agreed to by the Contractor and the Contracting Officer’s Representative, work shall be performed between the hours of 5:00 p.m. and 12:00 a.m. on regular office business days which are Monday through Friday.

• No work will be performed on the following Government Holidays: Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, New Year’s Day, Martin Luther King’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, and Labor Day.

• In the event services are not provided or required because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., the Contracting Officer shall either:

i. Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

ii. Forego the work and reduce payment due to the Contractor for work not performed. The deduction rate in dollars per day shall be equal to the "per month" fixed price divided by 20 days per month and then multiplied by the number of days services were not provided. Appropriate adjustments will be made by the Contracting Officer in the event services are provided for portions of days, or

iii. Reschedule the work on day(s) satisfactory to both parties. Except as noted in the schedule of work, work shall not be required on federal holidays.

The Contractor must submit to the Contracting Officer a list of product to be utilized in the performance of its work. The Contractor shall not use any materials, chemicals, or compounds that the Contracting Officer, determines to be unsuitable to perform the required work. The Contractor shall utilize products and material made from biobased materials (e.g., biobased cleaners, biobased degreasers, biobased laundry detergent) to the maximum extent possible. For the biobased content products evaluation, products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL). If requested in the contract, Contractors shall provide data for their biobased solvents and cleaners to document the level of biobased content. Any biobased product that the Contracting Officer suspects does not meet USDA specifications or standards shall be tested at the Contractor's expense by an independent laboratory qualified to perform such tests. A copy of the laboratory report of findings shall be submitted to the Contracting Officer.

These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

D. Biobased Products to Be Provided by the Contractor

Also reference the BioPreferred Program Product Categories located in the Exhibits.

The offered products must meet the required content levels as stated in the USDA Final Rule for that designated item. Products which do not meet the mandatory specifications or for which the appropriate information has not been submitted will be disqualified from further consideration.

E. Required Submittals and Reports

All vendors shall submit with their initial proposal a complete list of products that are to be used in carrying out the requirements of the contract along with an estimated price. Additionally, the winning Contractor shall report all products in accordance with FAR 52.223-2. A copy shall be also submitted to the Contracting Officer. The products list shall be organized into the following categories: Designated Biobased products, Non-designated Biobased products, and all other "Green" products (e.g. recycled content products, energy- and water-efficient products, products using renewable energy, and alternatives to hazardous or toxic chemicals). The Contractor shall list volume to be used and total cost for each individual product in each category. This information will be used for reporting purposes and to determine the reasonableness of cost. The Contracting Officer will determine if products are not at a reasonable price and will approve product substitution request.

Once USDA designates a biobased item that is part of the existing contract, the Contractor may utilize the remainder of the biobased products that was originally purchased to carry out the requirements of the contract. Once the product has been completely consumed, the Contractor shall replace that product with a product that meets the requirements and specifications of the designated Item. The Contracting Officer shall inform the Contractor when an item has been designated. Additionally, the Contractor will provide supporting documentation if there is an upward cost impact so that contract pricing can be adjusted accordingly. Likewise, the contract will be adjusted downward if so warranted. To the greatest extent feasible, the Contractor shall also use biobased products.

1. Operations Plan. The Plan must be reviewed and updated annually, and as required by the Contracting Officer. The Plan must contain and define the following elements and be submitted within thirty (30) days of contract award:

• The Contractor's written policy stating its commitment to the use of biobased products, employee health and safety, and sound environmental management practices;

• Proposed biobased cleaning-products that must be selected in accordance with the criteria included in this Solicitation. At a minimum, the Plan must identify products by brand name for each of the above product types;

NOTE: Contractors may propose more than one product within a designated item and/or propose a product or products addressing more than one designated item.

• If for some reason the product is found later to be ineffective, or the Contractor would otherwise like to propose an alternative product, either the Contractor or Contracting Officer may propose for consideration an "equal" product. The Contracting Officer is the final decision-maker for such substitutions and must approve each in writing;

• Product Use and Cleaning Guides which define standard operating procedures for instructing staff in the following areas: the proper use, storage, and disposal of cleaning products; proper cleaning procedures; proper operation of equipment; and other procedures/instructions to accomplish work under this contract; and

• The Contractor shall define proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable Federal and municipal regulations. The Plan also must define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations prior to use with personnel.

• The Contractor shall provide data on the quantity and dollar value of biobased products used in the contract. This shall be reported in accordance with FAR 52.223-2.

2. Affirmative Procurement Program: The Contractor must implement the requirements of the agency's comprehensive Affirmative Procurement Program for the purchasing of biobased products to the maximum extent possible. The Contractor shall detail how it intends to keep abreast of the development and increasing availability of biobased products and how any new or improved products will be incorporated on an ongoing basis into contract performance.

(1) The product cannot be acquired-

(2) The product is to be used in an application covered by a USDA categorical exemption (see 7 CFR 3201.3(e)). For example, all USDA-designated items are exempt from the preferred procurement requirement for the following:

(b) Information about this requirement and these products is available at http://www.biopreferred.gov.

(c) In the performance of this contract, the Contractor shall-

(1) Report to http://www.sam.gov, with a copy to the Contracting Officer, on the product types and dollar value of any USDA-designated biobased products purchased by the Contractor during the previous Government fiscal year, between October 1 and September 30; and

(2) Submit this report no later than-

H. Products

1. Chemical Products

The Contractor shall provide a list of all chemical products proposed for use under this contract to the COR for review and approval. If it is determined that a product does not meet Government performance requirements, the Contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Any products currently in use that do not meet minimum biobased standards shall be replaced once the current supply is exhausted. The Contractor shall not use any materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as paper or soap products, unsatisfactory for use by occupants.

The Contractor shall maintain the smallest possible inventory of chemical products as necessary to meet immediate needs. All chemical containers will have the appropriate label, tag or marking prominently displayed that indicates the identity, safety and health hazards. The label used to identify the product must be identical to the product name on the safety data sheets (SDS).

Portable containers which contain a small amount of chemical need not be labeled if they are used immediately during that shift but must be under the strict control of the contractor employee using the product.

The inventory shall be updated whenever products are added or removed from use.

Plastic trash bags -The plastic trash bags must contain at least 10-100% post- consumer content.

For non-chemical products that are not CPG-designated, it is desirable for those products to meet the desired objective (e.g., ability to clean effectively) and contain the highest-possible amounts (by percentage) of recovered material(s) and post- 'consumer content, unless specific content requirements are set by the Forest Service. Additional information on recycled content products is available at the California Integrated Waste Management Board's Recycled-Content Product Directory webpage (http://www.ciwmb.ca.gov/rcp/).

The Contractor shall take every precaution to ensure that if available only safe and environmentally preferable products are used. Preference shall be given to cleaning products that are biopreferred or biobased, then to products meeting the criteria under Green Seal's Standard GS-37 for Commercial and Institutional Cleaners, RCRA Section 6002, Comprehensive Procurement Guidelines (CBG) and Executive Order 13101.

• Vacuum cleaners shall be certified by the Carpet and Rug Institute "Green Label" Testing Program (www.carpet-rug.org) for vacuum cleaners and operate with a sound level of less than 70dBA.

• Carpet extraction equipment used for restorative deep cleaning shall be certified by the Carpet and Rug Institute's "Seal of Approval" Testing Program for deep-cleaning extractors.

• Powered floor maintenance equipment (including electric and battery- powered floor buffers and burnishers) shall be equipped with vacuums, guards, and/or other devices for capturing fine particulates and operate with a sound level of less than 70dBA.

• Automated scrubbing machines shall be equipped with variable-speed feed pumps and onboard chemical metering to optimize the use of cleaning fluids or shall use only tap water with no added cleaning products.

• Battery-powered equipment shall be equipped with environmentally preferable gel batteries.

• Powered equipment shall be ergonomically designed to minimize vibration, noise, and user fatigue.

• Equipment shall be designed with safeguards, such as rollers or rubber bumpers, to reduce potential damage to building surfaces.

All employees that will be involved in the cleaning and maintenance of the certified building shall be thoroughly trained in the hazards, use, maintenance, disposal, and recycling of cleaning chemicals, dispensing equipment, and packaging for all cleaning products, materials, and equipment used in the building.

If a new item is introduced to the cleaning palette at any point, it shall be added to the log and a training seminar shall be held for all that may potentially use the product. All required and recommended manufacturer’s instructions shall be discussed in these seminars and shall be followed at all times. It shall be standard policy that all product packaging be recycled whenever possible.

Note: This ID Credit Green Cleaning and Maintenance Policy was influenced by LEEDEBOM IEQp3, IEQc3.1, IEQc3.2, IEQc3.3, and IEQc3.4, dated November 2008.

5.0 Government Furnished

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract. This property shall be used and maintained by the Contractor in accordance with the provisions of the "Government Property" FAR clause contained elsewhere in the contract.

2. Wastebaskets and recycling bins.

3. Space in the facility for the storage of an inventory of supplies and equipment which will be used in the performance of work under the contract. The Contractor shall maintain this space in a clean, neat and orderly condition.

•Equipment (i.e., mops, pails, cleaning cloths, etc.,) shall be disinfected to prevent odors and stored out of sight.

•The Contractor will not store any flammable or explosive liquids such as gasoline in the facility.

• The Government will not be responsible in any way for damage or loss to the Contractor's stored supplies, materials, replacement parts, or equipment.

• Heating and air conditioning (if available) of space to be cleaned is provided only during official working hours of facility occupants.

• Key to the buildings. The key will be signed out and given to the Contractor Representative and shall be given back to the Government when the contract ends.

i. If the key is not returned at the end of service or is lost. The contract will pay to have (2) office door locks changed and (10) numbered keys made.

4.Government Furnished Property/Supplies.

• The Government will make available to the contractor a 6’aluminum ladder.

• The Government will supply toilet paper, paper towels, hand soap, toilet seat covers, and urinal cakes for the dispensers in the building.

• The Contractor shall furnish all other labor, tools, equipment, materials, supplies, and incidentals

6.0 Travel

No travel requirements exist for the Contract.

7.0 Contractor’s Key Personnel

A. Contractor Supervision of Employees

1. The Contractor shall have adequate supervision during contract performance to ensure that all cleaning functions are performed. The on-site supervisors and/or alternatives shall be available at all times when the contract work is in progress. No Government employees are authorized to exercise either direct or indirect supervision over, or provide directions to, the Contractor's employees.

2. The Contractor shall provide in writing to the Contracting Officer at least ten workdays after contract award and updated as employees change the name(s) and telephone number(s) of on-site supervisors. This information is for the Government's use in contacting a supervisor should the need occur when a supervisor is not on-site.

B. Qualifications of Supervisory Employees The Contractor shall only assign fully trained personnel capable of accomplishing all of the requirements in this contract. The Contractor shall employ experienced and competent supervisory personnel capable of providing ongoing training to employees accomplishing the work and managing in a manner that supports quality service which meets the requirements under this contract. To help ensure this, supervisory employees at the minimum shall meet the following criteria:

1. The on-site supervisor shall understand and speaks fluent English and be able to communicate effectively with their staff and Contracting Officer.

2. The supervisor shall have in-depth knowledge of effective methods of cleaning, managing a contract staffing, quality control, products, supplies and equipment.

3. The supervisor shall have completed a supervisory training course and have prior custodial experience in project management of similar size and type building as covered by this contract.

C. Qualifications of Other Contractor Personnel The Contractor shall only assign fully trained personnel capable of accomplishing all of the requirements in this contract. Personnel shall be trained in custodial type of work, customer service, customer relations and proper response to building alarms, building fires and other security measures.

D. Personnel Training All Contractor employees are required to attend an orientation conducted by the C.O.R. The orientation will include an explanation of the occupant agency's function and a tour of the building/facility. It will also familiarize Contractor employees with key client agency personnel and areas of the building/facility requiring special attention.

The Contractor is required to provide necessary and on-going client relations training for their employees. This training will stress the importance of conflict avoidance and problem resolutions. Emphasis will be placed on grooming, proper attire, and the importance of professionalism and courtesy in day-to-day contacts with building occupants and visitors.

The Contractor's employees shall be familiar with the facility fire alarm and security system. All employees shall be trained on the procedures to follow in the event of fire or other emergency.

The Contractor shall make arrangements with the C.O.R. to review the on-site building safety measures and the facility fire alarm and security system within two weeks from award.

The C.O.R will notify the Contractor if any system has been revised, and if applicable, will request another meeting with the Contractor to go over new procedures. The Contractor will ensure any additional employees receive training on the new procedures.

8.0 Security Requirements

A. Security Clearances No security clearance requirements apply; however, it is expected all contractor and contractor employee’s will maintain confidentiality of any work seen, heard, or come across in their cleaning service work. The contractor shall provide the Contracting Officer with background checks for all of the Contractor’s employees who will be working on site.

B. Keys The supervisory employees will be issued keys for the building and for the janitorial closet. The supervisory employee must protect the keys from being lost/stolen. In the case that the keys cannot be located the supervisory employee must notify the C.O.R. within 24 hours. In the case of lost/stolen key the contractor maybe responsible for any costs related to replacing the keys and the locks they are associated to. When Contractor employees leave, the Contractor shall make sure all keys are returned.

C. List of Employees The Contractor shall keep a list of all employees who work on site. A copy of this list shall be given to the C.O.R. no later than Ten Days after Contract is awarded and each time a new employee starts. In addition, the Contractor shall notify the C.O.R. of the change in employees in writing before the new employee starts working onsite.

9.0 Data Rights

This contract does not pertain to the creation or transfer of data.

10.0 Section 508 - Electronic and Information Technology Standards

Information technology is not required for the Contract.

11.0 Performance Requirement Measures

A. Scheduling Work.

The Contractor shall provide the C.O.R a schedule for any cleaning including weekly, semi-annual, and annual duties for the period of performance. The schedule shall ensure that duties are performed at a frequency so that a walkthrough inspection at the beginning of the normal workday following cleaning services should reflect acceptable service.

B. Itemized Work Requirements Major Work Items include, but not limited to:

· Carpeted Floors and Walk-Off Mats Service.

· Bare Floors Service.

· Remove Trash Service.

· Indoor window cleaning.

· Restrooms Service.

· Security and Safety.

· Weekly (10’ and below) Clean, Dust, Sanitize Service.

· Monthly (10’ and above) Clean, Dust, Sanitize Service.

· Quarterly Hot Water Extraction Carpet Cleaning Service.

C. Contractor Effort Required

1. The determination of the total daily productive man-hour requirements for the performance of all services herein specified is the sole responsibility of the Vendor/Contractor. Nothing in this provision should be construed as being contrary to this vendor's responsibility.

2. All cleaning shall be accomplished utilizing the latest technology, products, equipment, and industry practices, specifications, and recommendations in order to achieve the quality standards. The services shall also be done in accordance all federal, state, county, and local codes.

3. In the event of an emergency during the Contractor employee's normal working hours, the Contractor shall divert their forces to meet the emergency (example: A water leak from a sink and the water supply needs shutoff). When employees are no longer needed, they will return to their normal duties. If the Contractor cannot perform and finish the services, the Contractor will notify the Contracting Officer.

D. Quality and Performance Standards The Contractor through innovation, technology, or other means, shall perform the work tasks in this contract at frequencies necessary to meet the quality and performance standards in this Section. Evaluations of the Contractors work will be based on the standards in this Section combined with the overall appearance of other comparable building. In order to be effective, the evaluation should be conducted by the Contracting Officer Representative as close to the time that the cleaning tasks were completed. Listed below are the performance standards the Contractor is required to meet in this contract.

1. Carpet and Walk-Off Mats Service. After servicing all designated carpeted areas and mats in their entirety (edge to edge of rooms, corners and crevices), will be free of all visible dirt, debris, litter, and foreign matter. Carpet will be spot cleaned to remove spills/soilage as needed. Chairs, trash receptacles, flag bases, benches, small tables, planters, and easily movable items will be relocated to maintain floors underneath. Once completed, items shall be returned to their original position. No personnel items on carpeted areas are to be moved and are to be worked around. Stacks of chairs and tables in large conference room are not expected to be moved. All tears, burns, and raveling will be brought to the attention of the Contracting Officer’s Representative (COR).

2. Bare Floors Service. After servicing all designated bare floor areas in their entirety (edge to edge of rooms, corners and crevices), will be free of visible litter, dust, and foreign matter. Once the floor has been serviced, it will be free of streaks, swirl marks, detergent residue, and any evidence of soil, stains, film, debris, or standing water. This includes the removal of all splash marks or mop streaks on furniture, walls, and baseboards. Chairs, trash receptacles, plungers, and easily movable items will be relocated to maintain floors underneath. Once completed, items shall be returned to their original position.

3. Remove Trash Service. All waste containers will be emptied and free of waste and odors including waste container located in kitchen cabinets. Trash containers shall be lined and kept relatively free of trash, dirt, stains and debris. Place a new plastic trashcan liner in each emptied trashcan. All waste collected will be disposed of in the dumpster. Waste that falls on the floor and outside grounds during the waste removal will be picked up and disposed of by the Contractor. The Contractor will also empty recycling waste containers located throughout the office and placed in larger recycling roller containers. The roller containers marked Recycling will be placed near the dumpster area for weekly pickup by waste management company.

4. Clean, Dust, Sanitize Service. All glass doors, frames, adjacent glass windows, windowsills, glass surfaces, and frames including: front entrance, lobby and rear entrance doors, and glass over customer counter at visitor center in their entirety (inside and out, top to bottom, side to side, corners and crevices) shall be free of dust, dirt, streaks,…