Attachment 2 Laundry and Dry Cleaning PWS Revised v1 15 April 2025.pdf

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Attached to
Base Linen Cleaning Federal contract opportunity
Solicitation number
FA480325QB005
Issued by
Department of the Air Force Air Combat Command

About this file

This Performance Work Statement (PWS) details laundry and dry cleaning services for the Carolina Pines Inn at Shaw Air Force Base, South Carolina. The contract requires a contractor to provide comprehensive laundry processing for bulk linen items including sheets, pillow cases, towels, bath mats, mattress pads, blankets, cleaning rags, and wrapping sheets. Specific requirements include pickup and delivery of items between Buildings 931 and 933 on Tuesdays and Fridays, with items picked up on one day to be delivered the following delivery day.

Key performance objectives include maintaining high-quality cleaning standards, ensuring items are free of dirt, dampness, odors, and chemicals, and providing proper finishing and packaging. The historical data indicates an annual laundry volume of approximately 85,000-88,000 pounds of bulk linen, with additional bedspreads ranging from 5,370-5,912 items per year. The contractor must provide weekly collection statements, use enclosed vehicles for transportation, maintain sanitized equipment, comply with health regulations, and offer repair or replacement for damaged items. The contract is a firm fixed-price type with strict quality control and assurance measures, including performance thresholds for pickup/delivery, item quantities, and overall service quality.

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PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY CLEANING SERVICES

20 FIGHTER WING/FORCE SUPPORT SQUADRON

SHAW AFB, SC

15 April 2025 v1

Laundry & Dry Cleaning Services PWS: FA480325QB005 Attachment 1

TABLE OF CONTENTS

Paragraph Section Title Page

1.0. Description of Services 3

1.1. Laundry and Dry Cleaning of Items 3

1.2. Pickup and Delivery of Items 3

1.3. Repairs 4

1.4. Special Wash 4

1.5. Re-performance of Laundering – Rewash 4

1.6. Workmanship and Sanitation 4

1.7. Flatwork Ironing 5

1.8. Personal Clothing 5

1.9 Continuation of Mission Essential Services During Crisis 5

1.10 Contract Manpower Reporting 5

2.0. Services Summary 5

3.0. Government-Furnished Property 6

4.0. General Information 7

4.1. Personnel 7

5.0. Appendices 9

Appendix 1 Methods of Finishing 10 Appendix 2 Finishing and Packaging 11 Appendix 3 Historical Data 12 Appendix 4 Linen and Laundry Tracking Form 13 Appendix 5 Environmental Protection 14

GENERAL: This is a non-personnel services contract to provide Laundry and Dry Cleaning Services, Shaw AFB, SC. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all plant facilities, labor, equipment, tools, materials, transportation, supervision, and any other items and services necessary to perform Laundry and Dry Cleaning Services at Shaw Air Force Base (SAFB), as defined in this Performance Work Statement (PWS), and in accordance with contract requirements. Contractor shall provide vehicle that allows for large bins and cages.

1.1. LAUNDRY AND DRY CLEANING OF ITEMS

1.1.1. The contractor shall accomplish all tasks to meet the requirements of this PWS and the Services Summary (SS). Services required include meeting pickup and delivery schedules, delivering correct quantities of laundry free of all visible dirt, foreign objects, dampness, offensive odors, mildew, cleansing chemicals residue, and has a uniform appearance properly finished and packaged.

1.1.2. Contractor shall ensure items received in a wet or moist condition are processed to prevent development of mildew, rust, or other stains/marks.

1.1.3. Clean serviceable items shall not come into contact with soiled items.

1.1.4. Contractor shall ensure that its operations comply with any certification of labeling requirements arising from state or local Department of Health Regulations.

1.1.5. Bulk Linen consists of: sheets, pillow cases, bath towels, hand towels, wash cloths, bath mats, mattress pads, blankets, bed spreads, cleaning rags, and unserviceable sheets used to wrap bulk laundry for pickup.

1.2. PICKUP AND DELIVERY OF ITEMS.

1.2.1. Location. Pickup and deliveries will take place at Buildings 931 and 933.

1.2.2. Schedule.

Facility Building Tuesday Friday Carolina Pines Inn Linen Exchange 933/931 X X

All pickup and deliveries shall be accomplished between the hours of 8:00 a.m. and 10:00 a.m.

(1) Items picked up on Tuesday shall be delivered the following Friday.

(2) Items picked up on Friday shall be delivered the following Tuesday.

The Carolina Pines Inn is open 7 days per week 365 yearly; due to the daily operation of the facility there are no Holiday or other closures. For any changes to said delivery dates, the contractor shall notify and coordinate with Lodging Manager or Contracting Officer’s Representative (COR) 10 business days in advance.

1.2.3. Finishing and Packaging: Items shall be properly finished, bundled, packaged, wrapped, and labeled with the quantity enclosed and appropriate facility name. Item specific finishing and packaging requirements are indicated in Appendices 1 Methods of Finishing and Appendices 2 Finishing and Packaging.

1.2.4. Collection Statement. The Contractor shall provide weekly collection statements which will include delivered totals. The information on the collection report must include at a minimum, item type, item quantity, and total bulk item weight as indicated in Appendix 4, Linen and Laundry Tracking Form.

1.2.5. Counting and Signing. The contractor shall verify the item count. The contractor shall, at the time of pickup, sign the linen and laundry tracking form for the items being picked up and such signature shall constitute agreement to the Government’s count unless specific exception is taken. The Government will retain a copy of the form.

1.2.6. Missing Items. In the case of linen items missing from a delivery, the contractor shall issue, on the same day the shortage occurs, an IOU (shortage) ticket to the Government representative and redeem it on the next regularly scheduled delivery at no additional cost to the Government. All items not delivered within 24 hours of the original scheduled delivery date will be considered missing. If a missing item is not delivered within the next four deliveries, the item will be considered lost and the contractor shall reduce the following week’s invoice in the amount of the replacement cost of the item at replacement pricing of the actual item. For uniformity of linen products, the Lodging facility will purchase the replacement items.

1.2.7. TRANSPORTATION AND STORAGE OF ITEMS

1.2.7.1 Delivery Vehicle. The Contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in the same vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to the facilities. After transporting dirty/soiled/contaminated laundry, the vehicle interior must be cleaned and sanitized before loading clean articles

1.2.7.2. Laundry Carts. The Contractor shall provide laundry carts for storage and transportation of linen at laundry accumulation points, to, and from Contractor’s place of business. The Contractor shall provide empty carts requested by Government facilities. Carts are required to have a maximum length and width of 60” X 30” with a maximum height of 80”. Empty carts shall be left at each location during delivery of clean linen for the next scheduled pickup of dirty linen. Contractor will load and unload carts.

1.2.7.3. After transporting dirty/soiled/contaminated laundry, the Contractor shall ensure laundry carts are cleaned and sanitized before loading the clean articles. Carts will be in good condition

1.3. REPAIRS. The contractor shall repair or reimburse the government for all damages to individual items which occur while in the custody of the contractor. The contractor is not responsible for repair of items received from the Government in need of repair. Any item needing repair will be marked “Unserviceable” and the condition of the item will be marked on the laundry ticket during the marking-in (customer turn-in) process (this may happen at government facility or contractor facility). The contractor shall clean the item marked “unserviceable” and ensure that they are segregated from other laundry items and are readily identifiable upon return to the Government marked “Unserviceable – Attention Contracting Officer’s Representative”.

1.3.1. Repairable items. The contractor shall repair, at its expense, all damages to individual items which occur while in the custody of the contractor. Thread, material, and zippers of the same type, texture, manufacturer quality, color and color fastness as that used in the manufacture of the item shall be used for repair and replacement. The contractor shall return all repaired items in separately marked bundles to the Government. Designated bundles shall be marked “Repaired-Attention QA Personnel”. Any item with a rip or tear is considered damaged beyond repair, see paragraph 1.3.2.

1.3.2. Damaged Beyond Repair. The contractor shall reimburse the Government the current replacement cost of the item, when the item is determined damaged beyond repair, or the contractor cannot make the repairs with thread, material and zippers of the same type, texture, manufacturer quality, color and color fastness as that used in the manufacture of the item.

1.4. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. Contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government as special wash items. Items shall be labeled “Special Wash.”

1.4.1. Contaminated Laundry. All contaminated laundry (i.e. Chicken pox, bloodstained, bodily fluids) shall be identified by Government personnel and placed in separate plastic bags for transport. The contractor is responsible for properly handling this contaminated laundry, in accordance with the generally accepted industry standards.

1.5. RE-PERFORMANCE OF LAUNDERING-REWASH. Any items found to have been unsatisfactorily laundered as determined by the contracting officer or his/her authorized representative shall be re-laundered at no additional cost to the Government. Such items will be identified by Contracting Officer’s Representative to the contractor’s representative after the unsatisfactory condition is discovered. The item shall be re-laundered and returned to the same exchange point within the next scheduled delivery day after they are identified to the contractor. If the return period should fall on a weekend or legal holiday, the item is to be returned the next normal delivery day following that weekend or holiday. Contractor shall ensure re-wash items are segregated from other laundry received. Contractor shall also ensure that items are readily identifiable upon return to the Government as re-wash items, to include the date and load number with which they were originally returned. Items shall be labeled “Re-wash”.

1.6. WORKMANSHIP AND SANITATION. Delivered finished articles shall conform to the generally accepted industry standards of quality, cleanliness, finish, and appearance with use of sanitizers, detergents and softeners.

Fabrics will reflect the use of softener agents. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. The contractor is subject to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary condition of articles delivered by the contractor. Contractor shall ensure that at no time Shaw AFB items come into contact with items of other customers.

1.6.1. The Contractor shall ensure polyester/cotton garments, fitted sheets, bedspreads, and all other articles are cleaned in a manner that prevents wrinkling and shrinking of fabric.

1.6.2. The Contractor shall use a fabric softener on towels, sheets, pillow cases, blankets, bedspreads, bath mats, and scrubs to improve the feel and softness of these fabrics

1.6.3. Bleaching of Items. The Contractor shall use fabric-safe bleach on all colored articles. Items to be bleached shall be bleached by a method that prevents yellowing, color loss, or degradation of fabric

1.6.4. Stains. The Contractor shall apply stain removal treatment to stained items that the Government has identified with hard-to-remove stains. The Contractor shall also provide pre-spot stain removers that the Government can use for the best result in removing stains.

1.6.5. The Contractor is required to replace any articles damaged beyond repair while in Contractor’s possession, after COR validation and Contracting Officer approval. Article replacement will consist of the Contractor providing a like new item of equal quality to the COR.

1.6.6. Water Temperatures will be in accordance with the Association for Professionals in Infection Control and Epidemiology (APIC) Guidelines for Laundry, 1996, and ALM Procedures for Infection Control. Water temperatures for hotel linens shall comply with the manufacturer’s recommendation to avoid shrinkage.

1.7. FLATWORK IRONING. Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, discoloring, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

1.8. CONTINUATION OF MISSION ESSENTIAL SERVICES DURING CRISIS: IAW Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237.7023, it is determined that the Base Linen services in PWS paragraph 1.0 are essential for contractor performance. Linen and laundry service is critical to lodging operations success. In the event of a crisis or emergency requiring restricted base access, specific laundry services required may be identified by the Lodging Manager or Lodging may coordinate a pickup point off of the installation.

Carolina Pines does not possess the facilities or equipment to operate a self-sustaining linen operation. The contractor may be required to provide linen services to support mission changes. The Contractor shall address maintaining continuity of services in the Quality Control Plan.

1.9. Recognized Holidays: The Contractor IS required to perform services during recognized holidays, unless arrangements are made for alternate dates. Coordination must be made with the Lodging Manager 10 calendar days in advance.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.9.1. Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 AM- 5:00 PM EST, Monday thru Friday, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.9.2. Base Closure: The Government will notify the Contractor of anticipated closure of the facility due to inclement weather or any other authorized closure. In the event of an unplanned closure of the facility the Contractor will be notified using the contact information provided. The Contractor is not authorized to bill the Government for those hours unless the Contractor can perform productive duties from an alternate worksite. Work scheduled but not accomplished because of base closure, will be accomplished as soon as possible after reopening the base.

1.9.3. Place of Performance: The work to be performed under this contract will be performed at the Contractor’s facility.

1.9.4. Type of Contract: The government will award a Firm Fixed Price Contract.

1.10. CONTRACT MANPOWER REPORTING APPLICATION (CMRA). The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via secure data collection site. The contractor is required to completely fill in all required data fields at the Air Force CMRA link https://afcmra.hqda.pentagon.mil/Login.aspx. Reporting inputs will be for the labor executed during the period of performance for each Government Fiscal Year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

1.10.1. Uses and Safeguarding of Information: Information from the secure web site is proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

1.10.2. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link.

However, user manuals for Government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

2.0. SERVICES SUMMARY.

Performance Objective PWS Paragraph

Performance Threshold (per pickup/delivery location)

SS-1 Pickup and delivery schedules are met. 1.2.2. 2 discrepancies per quarter allowed

SS-2 Copy of a weekly collection statement with delivered totals provided to Carolina Pines Inn Linen Exchange.

1.2.4. 0 discrepancies per quarter allowed

SS-3 Correct quantities of laundry are delivered. 1.2.5. 2 discrepancy per month allowed SS-4 Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance.

1.1.2., 1.5., 1.7., 1.8.

2 discrepancy per month allowed

SS-5 Items are properly finished, packaged, and labeled. 1.2.3. 2 discrepancy per month allowed SS-6 Department of Health requirements. Compliance with federal, state and local regulations.

1.1.4, 1.4., 1.5.

1 discrepancy per year allowed

2.1. QUALITY CONTROL. The Contractor shall establish, operate and maintain a highly effective Quality Control Program (QCP) to ensure all services are performed in accordance with this Performance Work Statement (PWS).

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2.0, Services Summary. The Contractor’s QCP shall be provided to the contracting officer for acceptance not later than the post award conference and shall remain in effect during the term of this contract (including any option periods if exercised). A copy of the QCP shall be maintained on-site and be available to all members of the on-site staff as well as the Contracting Officer and COR. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

2.2. QUALITY ASSURANCE. The Government shall monitor and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this PWS. The COR will periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, and inspecting the task or its result to determine whether or not the performance meets the standards contained in this PWS. The COR may also inspect tasks not specifically mentioned in the Services Summary (Para

2.0 above) but as required in paragraph 1.0 of this PWS. The COR will document the results of the surveillance, and this documentation will become the official Air Force (AF) record of the Contractor’s performance. The COR shall conduct, document, track, and analyze Contractor performance via monthly scheduled surveillances. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the Contractor. The Contractor shall respond to the CAR IAW instructions provided and return it to the CO within ten (10) calendar days of receipt. Surveillance results and CARs will be used to develop metrics to track Contractor’s overall compliance with contract terms and conditions. The surveillance results shall be maintained as past performance information. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer and COR immediately.

2.3. PERIODIC PROGRESS MEETINGS. The CO, COR, and other Government personnel, as appropriate, will meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Other topics may include (as applicable): opportunities to improve the contract, any modifications required of the contract, unsatisfactory performance inspections results, and valid customer complaints against each performance objective observed, and the results of corrective and preventive action measures. The Contractor will also notify the CO in writing, of work being requested or performed, if any, that the Contractor considers over and above the requirements of the contract. Appropriate action shall be taken to resolve outstanding issues. The minutes of these meetings will be documented in writing, signed by the CO and any other signatures as deemed appropriate, and distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor will set out in writing to the CO any areas of non-concurrence. These meetings shall be held as needed, but not less than annually. All meetings require meeting minutes. All documents shall be sent to the CO, Contractor, and the COR.

3.0. GOVERNMENT FURNISHED PROPERTY.

3.1. The Government shall provide all items to the contractor on which laundry and dry-cleaning services shall be performed in accordance with this PWS. Quantities will be counted at each pickup and delivery. Historical workload data is located in Appendix 3, Historical Data.

3.2. Weight Sale. The Government shall provide a scale and collection bins.

4.0. GENERAL INFORMATION.

4.1. Personnel.

4.1.1. Employees. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should identify personnel easily and quickly for reasons of safety and personal protection.

4.1.2. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name and contact information for this person and alternate(s) shall be submitted in writing to the Contracting Officer and COR at the Post- Award pre-performance conference.

4.1.2.1. The contract manager or alternate(s) must be able to read, write, speak, and understand English. They shall be available telephonically Monday through Friday, 7:30 a.m. to 4:30 p.m., to discuss problem areas.

4.1.3. Standards. The Government is authorized to restrict employment under this contract of any Contractor personnel or prospective Contractor personnel, who is identified as a potential threat to the health, safety, security, general well-being, or the operational mission of the installation and its population. A determination may also remove Contractor personnel for, but is not limited to, incidents involving most immediately identifiable types of misconduct or delinquency such as: disorderly conduct, use of abusive or offensive language, intimidation by words or actions, fighting, participation in disruptive activities which interferes with the normal operations or brings discredit to the Government, theft, vandalism, sexual harassment, or any criminal actions. This also includes selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property. Contractor personnel shall only smoke and/or use tobacco products in designated and approved smoking/tobacco use areas. If the CO directs removal of Contractor personnel for violating the above provisions, the Contractor shall immediately remove the individual(s) at no cost to the

Government. Removal of employees for misconduct does not alleviate the Contractor from providing services. Per Shaw AFB Plan 31-101, the installation commander has authority to debar any individual from the installation who commits a crime or offense prejudicial to good order and discipline. All disputes to the CO’s decision must be filed within ten (10) days of the decision to the Base Operations Support Flight Chief. The removed Contractor personnel may not resume work unless/until a decision is made by the Government CO overturning the removal decision.

4.2. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS.

4.2.1 Listing Of Employees: The Contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the Program Manager/COR and sponsoring agency’s Security Manager. An updated listing shall be provided when an employee's status or information changes.

4.2.2 Security Training: The Contractor ensures all Contractor employees receive initial and recurring security education training from the sponsoring agency’s security manager. Training must be conducted IAW DOD 5200.1- M, Information Security Program, Volume 3, and AFI 31-401, "Information Security Program Management".

Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, Integrated Defense.

4.2.3 Pass and Identification Items: The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.2.4 Background Checks: All Contractor employees shall submit to a criminal background check accomplished by Shaw Air Force Base Security Forces prior to the employee being issued base access credentials. Each Contractor personnel must submit electronically their Social Security Number, Date of Birth, and Real Driver’s License state and number (if applicable), from May 7th, 2025 a REAL I.D is REQUIRED to gain access to SHAW AFB. Failure to submit required information can result in denial or delay of issuance of credentials. Background checks are only good for the company that requested them. Processing criminal background checks takes, at a minimum, 7-10 days from time of submission.

4.2.5 Retrieving Identification Media: The Contractor shall retrieve all identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.2.6 Traffic Laws: The Contractor and its employees shall comply with base traffic regulations.

4.2.7 Weapons, Firearms, and Ammunition: Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw AFB SC.

4.2.8 For Official Use Only (FOUO): The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.2.9 Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

4.2.10 Physical Security: The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.2.11 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

4.2.11.1 The Contractor shall immediately report to the COR or Program Manager any occurrences of lost or duplicated keys.

4.2.11.2 In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

4.2.11.3 The Contractor shall prohibit the use of keys, issued by the Government, by any persons other than the Contractor’s employees and the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of contract work requirements in those areas.

4.2.12 Photography Restrictions: No one is authorized to take any pictures or video recordings of Air Force operational aircraft or restricted areas without the approval of 20 FW/CVN regardless of location while on Shaw AFB. This includes, but is not limited to, photographs taken from personal electronic devices such as blackberries, iPADs, iPODs, cell phones, or any other devices with digital recording capabilities.

4.2.12.1 Any Contractor requiring pictures or videotape of Shaw’s airfield to support their contract must request and possess written authorization prior to entering the airfield area.

4.2.12.2 Written authorization letters to photograph or video of the flightline must be signed by one of the following: 20 Maintenance Group Commander or Deputy; Aircraft Maintenance Squadron Commander; a Fighter Squadron Top 3, Director of Operations, or Commander; 20 Operations Group Commander or Deputy; 20 Operations Support Squadron Commander or Director of Operations; or 20 FW/CVN.

4.2.13. STANDARDS: The Government is authorized to restrict employment under this contract of any Contractor personnel or prospective Contractor personnel, who is identified as a potential threat to the health, safety, security, general well-being, or the operational mission of the installation (to include annexes such as Poinsett and Wateree) and its population. A determination may also remove Contractor personnel for, but is not limited to, incidents involving most immediately identifiable types of misconduct or delinquency such as: disorderly conduct, use of abusive or offensive language, intimidation by words or actions, fighting, participation in disruptive activities which interferes with the normal operations or brings discredit to the Government, theft, vandalism, sexual harassment, or any criminal actions. This also includes selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property. Contractor personnel shall only smoke and/or use tobacco products in designated and approved smoking/tobacco use areas. If the CO directs removal of Contractor personnel for violating the above provisions, the Contractor shall immediately remove the individual(s) at no cost to the Government. Removal of employees for misconduct does not alleviate the Contractor from providing services. Per Shaw AFB Plan 31- 101, the installation commander has authority to debar any individual from the installation who commits a crime or offense prejudicial to good order and discipline. All disputes to the CO’s decision must be filed within ten (10) days of the decision to the Base Operations Support Flight Chief. The removed Contractor personnel may not resume work unless/until a decision is made by the Government CO overturning the removal decision.

4.2.14. PHASE IN /PHASE OUT PERIOD: 1 month period for the incoming contractor to become fully operational and 1 month period to the outgoing contractor to handover operations and responsibilities.

4.3. SAFETY REQUIREMENTS.

4.3.1. Safety Requirements and Reports: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements and applicable Department of Labor, Department of Defense and Air Force safety standards. The Contractor shall provide a verbal report to the CO as soon as possible following an occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of the required Accident Investigation Report to the CO within five (5) calendar days of each occurrence. The Accident Investigation Report shall be prepared and submitted IAW

AFI 91-204.

4.3.2. Mishaps: In the event of an accident/mishap, the Contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

4.3.3. Investigations: If the Government elects to conduct an investigation of the accident/mishap, the Contractor shall cooperate fully and assist Government personnel in the conduct of investigation until the investigation is completed.

5.0. APPENDICES.

5.1. Methods of Finishing

5.2. Finishing and Packaging

5.3. Historical Data

5.4. Laundry Tracking Form

5.5 Environmental Protection

APPENDIX 1

Methods of Finishing. As listed on the Offer Schedule.

a. B - Return in plastic garment bag

b. C – Crease down the middle of sleeve (shoulder to cuff)

c. D – Dry

d. DC – Dry Clean

e. F – Fold

f. I - Press on flatwork ironing equipment

g. OH – Return finished work on hangers

h. P – Press on commercial pressing equipment

i. S – Starch

j. T – Tie items with twine/string

k. W – Wash

l. WDF - Wash, dry, fold

m. WP – Wrap finished work in plastic

Type. As listed on the Offer Schedule.

L. Linen Exchange

O. Organizational Clothing

APPENDIX 2

Finishing and Packaging.

Facility Item Type Finishing/Packaging Quantity Packaged

Carolina Pines Inn (Launder) Blanket, cotton/acrylic L WDF, WP 2 Cloth, wash L WDF, WP 50 Mat, bath L WDF, WP 20 Pad, bed L WDF, WP 2 Pillow L W,D,WP 1 Pillow case L WDF, WP, P 50 Sheet (fitted/flat) L WDF, WP, P 10 Towel, bath L WDF, WP 10 Towel, hand L WDF, WP 30 Wrapping Sheet L WDF, WP 10 Bedspread L WD, OH, B 2 Draperies, (lined/unlined) L DC, OH, B 1

APPENDIX 3

Historical Data.

Service Item Total Pounds Year Laundry (Bulk Linen) Sheet (fitted/flat) Pillow case Towel, bath Towel, hand Cloth, wash Mat, bath Mattress Pads Blankets Cleaning Rags Wrapping Sheets

Laundry (linen-per pound) Bulk Linen 87,878 lbs. 2021 83,135 lbs. 2022 87,700 lbs. 2023 85,883 lbs. 2024

(Per Item) Bedspread 5,912 EA / 16,314 lbs. 2021

5,921 EA / 16,586 lbs. 2022 5,686 EA / 17,387 lbs. 2023 5,370 EA / 15,428 lbs. 2024

Note: The bedspread weights are NOT included in the bulk linen weight.

APPENDIX 4

Month:____________________ Linen and Laundry Tracking Form

DATE:

DAY: TUE FRI TUE FRI TUE FRI TUE FRI TUE FRI

Pounds (LBS)

TOTAL LBS

Quantity (EA)

BEDSPREADS

DRAPES

PILLOWS

SLEEPING

BAGS

TACTICAL

VEST COVER

COR SIGN:

LINEN SIGN:

CLEAN SIGN:

APPENDIX 5

DEPARTMENT OF THE AIR FORCE

20th FIGHTER WING (ACC)

SHAW AIR FORCE BASE SOUTH CAROLINA

MEMORANDUM FOR ALL SHAW AFB PERSONNEL

FROM: 20 FW/CC

SUBJECT: Shaw AFB Commitment to Environmental Protection

1. The 20th Fighter Wing embraces the goal of protecting the environment and our natural resources at Shaw AFB, Poinsett Electronic Combat Range and Wateree Recreation Area.

2. This commitment goes beyond my expectation for compliance with all environmental laws and regulations. It underscores the importance of employing a comprehensive framework for systematically managing our work center activities in a manner that continually advances our environmental stewardship. The Environmental Management System (EMS) Cross-Functional Team (CFT), chaired by the 20 MSG/DI, and guided by the Environmental, Safety and Occupational Health Council, provides this essential structure.

3. The CFT represents organizations of the 20th Fighter Wing and Shaw tenants through Unit Environmental Coordinators (UEC) who are appointed by their commanders. UECs are a vital conduit through which the CFT identifies the environmental, as well as human, impacts of our work center processes. In addition to setting objectives for continual improvement, the CFT also establishes and achieves targets for pollution prevention and reduction. In short, UECs directly support my “Compliance” and “Community” priorities.

4. To this end, all members of Team Shaw are encouraged to share their innovative ideas and expertise with the CFT through their UEC or my EMS Coordinator, Mr. Karim Manji. Successful implementation of the EMS program is a shared obligation at every level and for every mission or activity across Shaw. I ask everyone to stand with me and commit to protecting the environment and our natural resources in your daily work and to support the initiatives of the CFT when called upon.

5. Our commitment to environmental protection is the right thing to do, and it is critical for the long-term sustainment of the base. For anyone wishing to learn more about Shaw’s EMS program, please contact Mr. Manji at Karim.Manji@us.af.mil.

//signed/sfj/13 Aug 2014// STEPHEN F. JOST, Colonel, USAF Commander

G l o b a l P o w e r F o r A m e r i c a

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