Attachment 1 Statment of Work (SOW) 12805B24Q0661 Sensititre Service Agreement.pdf
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- Attached to
- Sensititre System Service Agreement
- Solicitation number
- 12805B24Q0661
About this file
This document is a Statement of Work (SOW) for a service contract for Remel Inc.'s Sensititre System, which provides automated antimicrobial susceptibility testing (AST) and has been used by the USDA-ARS Environmental and Microbial Food Safety Laboratory (EMFSL) since 2014. The SOW requires the contractor to provide 24/7 technical support, on-site maintenance within 2 business days, software/firmware upgrades, annual preventative maintenance, and access to loaner instruments if needed. The performance period is from September 30, 2024 to September 29, 2025.
The related federal contract opportunity is a Sources Sought notice for a one-year sole source service contract for the Sensititre System. The USDA-ARS EMFSL is seeking information on any conditions or actions that may be unnecessarily restricting competition, as well as details on potential offerors, including business size, NAICS code, and small business status. This notice does not constitute a request for quotes, bids, or proposals, and the government will not accept unsolicited proposals at this time.
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Text version
Statement of Work
Environmental Microbial and Food Safety Laboratory (EMFSL) for
Service Contract for Sensititre System
1.0 BACKGROUND
Scientists in the Environmental and Microbial Food Safety Laboratory (EMFSL) study antimicrobial resistance in foodborne pathogens using antimicrobial susceptibility testing (AST).
Remel Inc’s Sensititre System provides automated AST and has been used in EMFSL laboratories since 2014. The robotic and technical aspects of the equipment require routine and corrective maintenance by the manufacturer.
2.0 PERIOD OF PERFORMANCE
30 September 2024 to 29 September 2025
3.0 SCOPE OF WORK
EMFSL requires a service contract for one year in the Sensititre System for automated analysis of bacterial resistance (Swin System Computer, ARIS HiQ, Sensititre Aim, Vizion, and
Nephelometer).
4.0 PERFORMANCE REQUIREMENTS – Contractor shall provide the following:
• 24/7 access to technical service agents
• On-site visit by a service engineer within at least 2 business days of a problem.
• Repair and maintenance services, including travel and parts.
• Software/firmware upgrades including labor, travel and parts.
• An annual preventative maintenance service including parts and supplies.
• Access to loaner instruments if needed.
5.0 PERFORMANCE MEASURES
Task/Performance Indicator
Standard Acceptable Quality Level
Provide routine maintenance
One annual preventative maintenance inspection
100%
Provide corrective maintenance within 2 days
Corrective maintenance/repair 100%
Phone access to technical service.
24/7 excluding holidays 100%
File details come from the government source that posted it. Updated .