Attachment 1 - Statement of Work.pdf

Statement of Work (SOW) Laundry Services for 47th Medical Group

Laughlin Air Force Base, TX 78843

1. Scope of Work.

1.1. The Contractor shall provide laundry services to the 47th Medical Group (47 MDG), located at Laughlin Air Force Base (LAFB) in accordance with this Statement of Work (SOW), all contract requirements, and compliance with federal, state, and local regulations. The Contractor shall perform laundry services to include, pickup, linen receipt/weight verification, laundering, packaging, and delivery on a semi-weekly basis for an estimated weight of 3,108 pounds (est. 5,080 pieces) per year, as shown below. These amounts are estimates and may fluctuate yearly.

ANNUAL ESTIMATED WORKLOAD

LINEN ARTICLE LINEN QTY LINEN LBS

Scrub Tops 1,500 645 lbs.

Scrub Bottoms 1,500 780 lbs.

Scrub Jackets 1,250 700 lbs.

Lab Coat (White) 500 415 lbs.

Lab Coat (Blue) 100 77 lbs.

Privacy Curtains 100 288 lbs.

Towels 100 127 lbs.

Blankets 30 76.20 lbs.

Total 5,080 3,108 lbs.

2. Evaluations/Inspections.

2.1. Prior to contract award and annually thereafter, the 47 MDG Infection Preventionist (IP), Contracting Officer Representative (COR), and MTF Linen Supply Officer (as required), will tour and evaluate (inspect) the contractor’s linen facility. The Infection Control Linen Facility Inspection Checklist will be utilized to assess the linen facility during the initial evaluation (inspection), and annual evaluations (inspections) thereafter. The contractor will be required to pass the initial evaluation (inspection), thus correcting any discrepancies before the government contract shall be awarded. [If the contractor is unable to correct the initial evaluation (inspection) discrepancies prior to the contract period of performance, the government shall consider awarding the contract to another contractor/solicitor to ensure the 47 MDG does not experience a gap in linen services.]

2.2. Annual evaluations (inspections) for this contract shall not require prior notice to ensure the contractor is maintaining compliance with this SOW, and the Infection Control Linen Facility Inspection Checklist. For annual evaluations (inspections), the contractor will be required to correct the discrepancies within the date agreed upon, by both the government, and the contractor. Thereafter the agreed upon date, a re-evaluation (re-inspection) of the contractor’s linen facility will be required to ensure that discrepancies were corrected. Results of all evaluations (inspections) shall be filed within the contract folder and sent to the contractor for their records.

2.3. The Infection Control Linen Facility Inspection Checklist may be subject to change in coordination with the release of an updated or new, Air Force Instruction, Air Force Manual, or Defense Health Agency Procedural Instruction. Upon the release of an updated, or new Infection Control Linen Facility Inspection Checklist the IP will provide a copy to the contractor. Once the contractor receives the new checklist, they will have one month to ensure they are compliant with the new checklist.

3. Contractor Personnel.

3.1. Contractor personnel receiving and delivering linen to the 47 MDG shall present a neat and clean appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags, which contain the company name. Contractor personnel shall always present professional conduct while at LAFB, and while interacting with the 47 MDG.

4. Security Requirements.

4.1. The Contractor shall follow all guidelines found in the Security Requirements for Solicitation and Contract clause AFFARS 5352.242-9000 “Contractor Access to Air Force Installations.”

4.2. Criminal History Check will be conducted on all prime/subcontractor employees requiring base access. The contractor shall provide a current list of employees needing access within 3 working days after receiving award or Notice of Award. The list shall include employee’s name, date of birth, state driver’s license/state ID number and state of issue. Notifications of contractor employee additions and deletions shall be provided with the same information listed above and within 3 working days of adding or removing an employee. Within 10 business days after receipt of the list, the Government will notify the Contractor that installation access passes are available for those employees clearing the criminal history check. The duration of any pass issued will not exceed one year.

4.3. The contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements.

4.4. The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the records management procedures in Air Force Instruction (AFI) 33-322, Records Management Program, Air Force Manual (AFMAN) 33-363, Management of Records, and the Air Force Records Disposition Schedule (AFRDS).

4.5. The contractor shall not respond to any Freedom of Information Act request or release any information in response to a Freedom of Information request. Any request for information received by the contractor under the Freedom of Information Act will be referred to the Contracting Officer.

5. Government Furnished Property.

5.1. The Government will provide the following items for performance on this contract:

- A calibrated linen scale that is permanently maintained within the 47 MDG.

- A calibrated backup linen scale that is permanently maintained within the 47 MDG.

- All linen articles that require laundering.

- The plastic disposable bags that will contain the dirty linen.

- One (1) plastic container (or bin) labeled “Dirty Linen Use Only”

- One (1) plastic container (or bin) labeled “Clean Linen Use Only”

- One (1) dirty linen cart, and one (1) clean linen cart for the transportation of all linen.

- One (1) linen turn-in sheet per each pickup identifying the total dirty linen weight the contractor shall launder.

[Note: The government shall procure and utilize identical (same model) plastic containers (or bins) to ensure that weight deviations do not occur amongst total dirty and clean linen weights. If the containers (or bins) become unserviceable (i.e. cracked or warped) at any time the government shall work to immediately replace them.]

6. Contractor Furnished Property.

6.1. The Contractor shall provide all supplies required to meet the standards and work requirements outlined within this SOW, and the contract. This includes but is not limited to all materials such as:

- Plastic bags/wrapping (must cover the entire linen – no exposures)

- Laundry hangars

- Laundry tags

- Laundry bundle ties

- Laundry labels

- One (1) transportation plastic container (or bin) with lid labeled “Dirty Linen Use Only”

- One (1) transportation plastic container (or bin) with lid labeled “Clean Linen Use Only”

- One (1) linen turn-in sheet that was furnished by the government at the time of dirty linen pickup; however, the sheet shall be updated to include the exact quantity of items laundered, total laundry hangar count, along with a blank line to verify the clean linen weight that is being returned to the 47 MDG.

[Note: If the containers (or bins) become unserviceable (i.e. cracked or warped) at any time the contractor shall replace the containers (or bins) at no cost to the government.]

7. Acronyms/Codes.

7.1. The following are acronyms and definitions used within this SOW and contract:

47 MDG 47th Medical Group

COR Contracting Officer Representative IAW In Accordance With KO Contracting Officer LAFB Laughlin Air Force Base SOW Statement of Work QA Quality Assurance QC Quality Control QCP Quality Control Plan

7.2. The following are linen processing codes and their definitions used within this SOW and contract:

B Bundle in groups of five (5) [label with quantity amount if less than five] D Dry F Fold P Press on commercial pressing equipment MS Medium Starch RH Return on Hanger SS Separate by size W Wash WDFB Wash, Dry, Fold, Bundle WP Wrap the clean linen in plastic

8. Laundering and Specific Tasks.

8.1. The contractor shall perform the following linen processing codes for each article of linen identified:

Linen Article Linen Processing Code Scrub Tops W; P; D; F; SS; B; WP Scrub Bottoms W; P; D; F; SS; B; WP Scrub Jackets W; D; P; RH, WP Lab Coat (White) W; MS; D; P; RH, WP Lab Coat (Blue) W; D; P; RH; WP Gown W; D; P; RH; WP Privacy Curtains WDFB; WP Blankets WDFB; WP Towels WDFB; B; WP

8.2. All work performed for the 47 MDG shall be done under sanitary conditions, in accordance with OSHA Bloodborne Pathogen Standard: 1910.1030. Furthermore, all work performed by the contractor for the 47 MDG shall be compliant with the Infection Control Linen Facility Inspection Checklist and the references listed within the checklist. Failure to comply with this requirement shall deem the contractor in non-compliance.

8.3. The contractor shall use at least 71C (160 F) for 25 minutes with a detergent to wash all linen articles listed in the table under section 7.1 of this SOW. The contractor shall maintain a water temperature log for the loads that contain 47 MDG linens. The temperature log will include date, time and the recorder’s initials. The contractor shall provide copies of the temperature log upon request and at any time to the Government.

8.4. The Contractor shall ensure that at no time will the 47 MDG linen come into contact with other customer’s items.

8.5. The contractor shall ensure linens are pressed resulting in smooth surfaces, without rough dried spots, or wrinkling that is noticeable.

8.6. Folding shall be accomplished to result in a neat and uniform appearance. Scrub tops and bottoms shall be folded so that distinguishing features used as size identifiers are visible (e.g.

colored neck collar, and pant drawstrings should be readily visible).

8.7. Bundling of scrub tops and bottoms will be separated and organized by size, for easy accountability and restocking purposes. The Contractor shall ensure that bundling does not result in wrinkling of linens. All bundled items should be bundled in groups of five (when applicable) and all bundled items regardless of the count shall be labeled with the quantity on the outside of the plastic wrapping.

8.8. All clean linen shall be packaged by the contractor utilizing plastic bags/wrapping. The plastic bags/wrapping must be able to completely wrap and protect all clean linen articles thereafter laundering. If any linen is delivered to the 47 MDG with less than sufficient protection from outside elements (i.e. dust, dirt, water, etc...) the items shall be re-laundered at no cost to the government. All linen must be properly protected to preserve infection control standards. If at any time this standard can’t be met, a written waiver request must be submitted to the COR stating the request for the waiver. The government shall review, and agree or disagree with the request, for either a temporary set time (until the issue can be resolved), or for an indefinite period, if the reason warrants such a determination.

8.9. All items shall be delivered in a sanitary condition after being thoroughly laundered and properly dried, pressed, bundled, and packaged. The contractor must also ensure that items are properly sorted; free from damage outside normal wear or tear; and free from visible dirt, debris, dampness, odor, mildew, and cleaning chemical residue or stain as determined by the government.

9. Linen Pickup and Delivery Times and Schedule

9.1. Linen pickups and deliveries shall take place twice a week, between the duty hours of 0900 to 1130 or 1300 to 1600, on both Tuesdays and Thursdays. If either day (Tuesday or Thursday) falls on a holiday, presidential declared holiday, administrative holiday, family down day, resiliency training day, 47th Flying Training Wing (47 FTW) closure, or on an Air Force/Defense Health Agency approved closure, the government will notify the contractor so that a new pickup/delivery date can be agreed upon, to ensure two pickups are accomplished per week. Any requests for pickups less than twice a week, or outside of the normal Tuesday and Thursday pickups, must be agreed upon and approved in writing by the government and the contractor. The contractor shall not attempt to pick up dirty linen or deliver clean linen on the following holidays since the government will be closed for business:

1. New Year’s Day

2. Martin Luther King Jr. Day

3. Presidents’ Day

4. Memorial Day

5. Juneteenth

6. Independency Day

7. Labor Day

8. Columbus Day

9. Veterans Day

10. Thanksgiving Day

11. Christmas Day

10. Linen Pickup and Delivery Process.

10.1. For linen pickups the contractor shall drive to the 47th Medical Group Clinic (Bldg. 375) located at Laughlin AFB. Upon arrival the contractor will be required to park at the Medical Logistics loading dock, and then ring the doorbell to the Medical Logistics (MedLog) warehouse. A logistician will assist the contractor in accessing the designated dirty linen room and assist in the weighing and recording of the total dirty linen weight being picked up. The total dirty linen weight shall be annotated on the Linen Turn-In Sheet and both the logistician and contractor shall print, sign, and date the sheet as a means of verification and agreement of the total dirty linen weight.

[Note: The logistician shall provide a copy of the Linen Turn-In Sheet to the contractor so that they can utilize that sheet to annotate the individual linen counts, total laundry hangar count, and then return that sheet for the delivery of the clean linen.]

10.2. For linen deliveries the contractor shall drive to the 47th Medical Group Clinic (Bldg. 375) located at Laughlin AFB. Upon arrival the contractor will be required to park at the Medical Logistics loading dock, and then ring the doorbell to the MedLog warehouse. A logistician will receive and transport the delivered clean linen to the designated linen scale where they shall assist the contractor in the weighing and recording of the total clean linen weight. The total clean linen weight shall be annotated on the Linen Turn-In Sheet and both the logistician and contractor shall print, sign, and date the sheet as a means of verification and agreement of the total clean linen weight. After both parties have signed the Linen Turn-In Sheet a copy will be provided to the contractor for their records.

[Note: The contractor must bring back the printed, signed, and dated, Linen Turn-In Sheet that was received during the dirty linen pickup so that the total clean linen weight can be recorded.

The contractor shall also annotate the laundry hangar count on the Linen Turn-In Sheet so that the weight of the laundry hangars will not be accounted for in the total clean linen weight.]

10.3. Clean linen deliveries and dirty linen pickups shall occur within the same visit to alleviate multiple trips by the contractor, and to help avoid other government work delays. All linen deliveries shall include the copied Linen Turn-In Sheet.

10.4. The contractor shall be responsible for loading and unloading both dirty and clean linen.

The contractor shall ensure that dirty linen does not come into contact with clean linen at any time, nor that clean linen is placed in any container or bin that transports dirty linen. At least two separate containers, or bins, with lids shall be maintained by the contractor for linen transportation, with one bin labeled as, “Dirty Linen Use Only” and the second labeled as “Clean Linen Use Only”. All vehicles utilized to transport dirty linen to the linen facility, must be cleaned and disinfected appropriately to ensure that clean linen is not contaminated during the delivery transportation process.

10.5. The contractor shall deliver no less than the same amount in total linen weight that was picked up from the 47 MDG. If a lesser amount is delivered the contractor shall utilize the steps outlined in paragraph 12.3 to reimburse the government.

11. Linen Weighing Process for Linen Accountability and Invoicing.

11.1. All dirty and clean linen weights shall be measured and recorded in pounds (lbs.).

11.2. The government will utilize the MedLog containers (or bins) to account for the weight of dirty linen being picked up, and weight of the clean linen being delivered. For dirty linen MedLog will utilize the “Dirty Linen Use Only” bin, and for clean linen MedLog will utilize the “Clean Linen Use Only” bin.

11.3. On the first scheduled dirty linen pick-up the contractor shall take a quantity of ten (10) laundry hangars (the exact laundry hangars that will be utilized for clean linen deliveries of coats) so that the government and contractor can record the total weight of one (1) laundry hangar. [Note: Divide the total weight by 10, to receive the 1 each laundry hangar weight.]. The recorded weight shall be agreed upon in writing by the government and the contractor, and will be utilized as a mathematical basis for future calculations, in order to accurately deduct the total weight of the laundry hangars per each clean linen delivery. This requirement shall take place prior to the first clean linen delivery. If at any time the contractor decides to change the laundry hangars that are utilized, the contractor must inform the government in writing and this process will once again be required prior to the next clean linen delivery.

11.4. The following steps shall be utilized to account for the exact total dirty linen weight being picked up by the contractor:

1. Ensure there are no objects on the 47 MDG linen scale, and then turn-on the linen scale and wait until it displays a weight of 0 pounds (or is ready to measure weight).

2. Place the MedLog “Dirty Linen Use Only” plastic bin onto the scale, and record the dry/empty weight onto the Linen Turn-In Sheet.

[Note: As long as the same model of bin is utilized for each pickup, the government and contractor can avoid this step by agreeing to account for the weight on an initial/one time basis and utilize that weight for future pickups.]

3. Add the bagged dirty linen into the “Dirty Linen Use Only” plastic bin, and record the subtotal weight onto the Linen Turn-In Sheet.

4. Subtract the dry weight of the “Dirty Linen Use Only” plastic bin from the subtotal weight that was previously recorded in Step 3.

5. Annotate the total weight of the dirty linen onto the Linen Turn-In Sheet.

6. The contractor and logistician shall print, sign, and date the Linen Turn-in Sheet which shall count as the verification and agreement of the total dirty linen weight.

11.5. The following steps shall be utilized to account for the exact total clean linen weight being delivered by the contractor:

1. Verify the total clean linen laundry hangar count annotated on the Linen Turn-in Sheet and multiply the total times the recorded dry weight of one (1) laundry hangar, and then annotate the total laundry hangar weight onto the Linen Turn-In Sheet.

2. Ensure there are no objects on the 47 MDG linen scale, and then turn-on the linen scale and wait until it displays a weight of 0 pounds (or is ready to measure weight).

3. Place the MedLog “Clean Linen Use Only” plastic bin onto the scale and record the dry/empty weight onto the Linen Turn-In Sheet.

[Note: As long as the same model of bin is utilized for each delivery, the government and contractor can avoid this step by agreeing to account for the weight on an initial/one time basis and utilize that weight for future deliveries.]

4. Add the clean linen into the “Clean Linen Use Only” plastic bin and record the subtotal weight onto the Linen Turn-In Sheet.

5. Subtract the dry weight of the “Clean Linen Use Only” plastic bin, and the total dry weight of the laundry hangars, from the subtotal weight that was previously recorded in Step 4.

6. Annotate the total weight of the clean linen onto the Linen Turn-In Sheet.

7. The contractor and logistician shall print, sign, and date the Linen Turn-in Sheet which shall count as the verification and agreement of the total clean linen weight.

11.6. Weighing both the “Dirty Linen Use Only” and “Clean Linen Use Only” plastic bins can help to ensure the scale is properly measuring the weight that is being displayed. If a discrepancy in the weight of the bin is noticed please restart the scale, and then re-weigh the bin to ensure the scale is properly working.

12. Non-Serviceable, Damaged/Destroyed, Lost, and Deliveries of a Lesser Weight.

12.1. If any linen articles are returned non-serviceable, because the item could not be properly cleaned; the contractor shall label the item “Non-Serviceable” on the outside of the plastic bag/wrapping. These linen articles shall be separated from the rest of the clean linen and eventually disposed of by the 47 MDG. Furthermore, the contractor shall:

1. Not comingle the non-serviceable linen article with the clean linen.

2. Ensure the weight of the non-serviceable linen article is not accounted for in the total clean linen weight.

3. Utilize the Average Linen Weight Table listed in paragraph 16.1 to deduct the linen article weight from the total dirty linen weight recorded on the Linen Turn-In Sheet.

12.2. All linen articles damaged or destroyed by the contractor while in their possession shall be bagged and separated from the clean linen delivery and labeled as “Damaged” on the outside of the plastic bag/wrapping. The damaged/destroyed linen article shall be provided to the 47 MDG as evidence of the damage. Furthermore, the contractor shall:

1. Not comingle the damaged/destroyed linen article with the clean linen.

2. Ensure the weight of the damaged/destroyed linen article is not accounted for in the total clean linen weight.

3. Utilize the Average Linen Weight Table listed in paragraph 16.1 to deduct the linen article weight from the total dirty linen weight recorded on the Linen Turn-In Sheet.

4. Reimburse the government the linen article cost associated within the Linen Replacement Cost Table listed in paragraph 14.1. of this SOW.

12.3. This SOW does not verify individual linen counts picked up by the contractor and instead utilizes the total clean linen weight to help determine if the contractor has lost linen articles. The sole purpose of the total clean linen weight is to determine if the government received a lesser amount (weight) of linen than what was provided. If the government receives back a total clean linen weight that is one (1) or more pounds less than the total dirty linen weight that was picked up, the contractor shall utilize the following steps to reimburse the government:

1. Restart the primary linen scale and re-measure the clean linen.

2. If the same measurement (equal to or greater than) appears, the logistician and contractor shall utilize the backup linen scale and attempt a third re-measure.

3. If after the third attempt the same measurement (equal to or greater than) is displayed, the logistician and contractor shall subtract the total clean linen weight from the total dirty linen weight.

4. Multiply the difference of weight from Step 3 times the Two-Tenths Linen Factor Rate, and then round up to the nearest one-hundredth (100th) for the total reimbursement rate. [For Example, a difference of 1.25lbs of weight times the Two-Tenths Factor Rate of $40.91 equals $51.1375. The final (rounded) reimbursement rate would be $51.14]

5. Deduct this amount from the monthly linen invoice that is submitted in WAWF.

12.4. The government recognizes that the total clean linen weight will always exceed the total dirty linen weight since it includes the weight of plastic bags/wrappings, tags, and a non-exact deduction for the weight of the laundry hangars. For this reason, the total dirty linen weight shall be the only weight utilized for billing purposes. However, if for any reason the total clean linen weight exceeds the total dirty linen weight by three (3) or more pounds the logistician and contractor shall follow these steps:

1. Restart the primary linen scale and re-measure the clean linen.

2. If the same measurement (equal to or greater than) appears then the logistician and contractor shall utilize the backup linen scale and attempt a third re-measure.

3. If after the third attempt the same measurement (equal to or greater than) is displayed the contractor and government shall divide the difference of the excess weight by a factor of one point five (1.5) and then add that amount onto the total dirty linen weight as a revision.

4. Lastly, one line shall be drawn through the previous total dirty linen weight and the revised total dirty linen weight shall be recorded and then initialed by both the contractor and logistician.

[Note: If the second or third re-measure attempts result in a weight that is less than three

(3) or more pounds, no revision to the total dirty linen weight shall be required.]

12.5. The weight variance of one (1) or more pounds from paragraph 11.3. shall be initially evaluated, and adjusted thereafter, as required throughout the life of this contract. Both the contractor and the Government shall agree in writing to all paragraph 11.3. weight variance changes.

12.6. The weight variance of one (3) or more pounds from paragraph 11.4. shall be initially evaluated, and adjusted thereafter, as required throughout the life of this contract. Both the contractor and the Government shall agree in writing to all paragraph 11.4. weight variance changes.

13. Weight Accountability for Wet Linen Articles.

13.1. The government shall bag all wet linen articles separately from all dry linen articles.

Furthermore, all wet linen articles shall be accounted for on its own separate Linen Turn-In Sheet as to not skew the weight measurement of the total clean linen weight for dry linen articles. The contractor shall utilize the total clean linen weight for the billing of all Linen Turn-In Sheets that contained wet Linen Articles. This is the sole exception within this SOW, for not utilizing the total dirty linen weight for billing purposes.

13.2. Paragraph 12.3. and 12.4. do not pertain to the separate turn-ins of wet linen articles since the total clean linen weight is utilized to account for the laundered weight.

14. Linen Replacement Cost and Two Tenths Linen Factor Rate.

14.1. This is the linen replacement cost table which defines the individual cost that shall be reimbursed to the government for any linen article that is damaged, destroyed, or lost by the contractor:

LINEN REPLACEMENT COST TABLE

Scrub Tops $18 Scrub Bottoms $18 Scrub Jackets $20 Lab Coat (White) $27.25 Lab Coat (Blue) $27.25 Blankets $11.50

Towels $3.80 Surgical Towels $1.45 Linen Total Per 1 Entire Set $127.25

14.2. The Linen Replacement Cost Table listed above defines the market value that the government paid for each linen article. This table may be subject to change as new medical linen is either ordered or replaced by the 47 MDG.

14.3. The table listed below provides the Two-Tenths (.20) Linen Factor Rate. This rate shall be utilized for calculating the reimbursement amount to be deducted from the monthly WAWF linen invoices.

TWO-TENTHS (.20) LINEN FACTOR RATE: $40.91

15. Scale Maintenance and Calibrations.

15.1. The 47 MDG linen scales shall be calibrated and maintained by the government to ensure that the equipment is accurately measuring weight. The government shall be responsible for the cost of routine repairs, maintenance, and calibrations. If for any reason the contractor damages the linen scale whether due to accidental, negligent, or willful misconduct, a written damage claim statement will be submitted to the COR thoroughly outlining how the linen scale was damaged. The COR shall then work with the 47 MDG and contractor to substantiate the damage claim statement. If the damage claim is substantiated the contractor will be responsible for the reimbursement cost of repair, and recalibration. The 47 MDG will submit a copy of the paid repair and recalibration invoice to the COR, and the contractor. Thereafter, the total invoice cost shall be subtracted from the monthly linen invoice.

15.2. The 47 MDG shall maintain two scales in case one scale requires repair, maintenance, or calibrations. An annual calibration completion letter (or calibration certificate, or typed email of calibration completion) will be submitted to the COR once a year, on or before the end of the anniversary month for the previous calibration.

16. Linen Invoicing and Weight Utilization.

16.1. All monthly total dirty linen weights (except for total clean linen weights for wet linen turn-ins) that are recorded, verified, and agreed upon shall be utilized to calculate the monthly linen invoice total. Linen invoices shall only be submitted/billed within Wide Area Workflow (WAWF) on a one-time monthly basis.

The contractor shall not invoice for a specific month until all the clean linen deliveries for that month have been successfully completed. For example, the contractor can only submit the November WAWF linen invoice after the November 29th dirty linen pickup was laundered, and the clean linen delivery for that specific pickup was delivered on Tuesday, December 4th. (In this example, the contractor would submit the November invoice after December 4th.)

16.2. The contractor shall follow this process to accurately account for the billing amount of the monthly invoices submitted within WAWF:

1. Gather each completed Linen Turn-In sheet for the respective month and add all the total dirty linen weights (and total clean linen weights for wet linen turn-ins only), until you have one final total linen weight for the month.

2. Multiply the final monthly linen weight from Step 1 times the contracted cost of laundering one (1) pound of linen, to get a subtotal invoice amount. If the subtotal invoice amount requires rounding, please round to the nearest one-hundredth (100th). [For example, if the subtotal cost produces a calculation of $157.811 then the subtotal cost is $157.81, or if the subtotal cost produces a calculation of $172.635 then the subtotal cost is $172.64.]

3. From your subtotal invoice amount you will then subtract (if applicable) the following:

• The cost of any lost, damaged, or destroyed linen articles (Paragraph 11.2.)

• The reimbursement cost for deliveries of a lesser weight (Paragraph 11.3.)

• The reimbursement cost owed to the government for the repair of any scale that was damaged by the contractor. (Paragraph 14.1)

4. The new balance is your monthly invoice total that you will submit within WAWF for the respective month.

[Rounding for invoice billing is only authorized by the contractor for Step 2.]

17. Average Linen Weight Table.

17.1. This is the average linen weight table which outlines the average weight of each linen article to be laundered by the contractor:

AVERAGE LINEN WEIGHT TABLE

Scrub Tops 0.43 lbs.

Scrub Bottoms 0.52 lbs.

Scrub Jackets 0.56 lbs.

Lab Coat (White) 0.83 lbs.

Lab Coat (Blue) 0.77 lbs.

Privacy Curtains 2.88 lbs.

Blankets 2.54 lbs.

Towels 1.27 lbs.

17.2. The Average Linen Weight Table listed above may be subject to change as new medical linen is either ordered or replaced by the 47 MDG.

18. QUALITY CONTROL/QUALITY ASSURANCE

18.1. The Contractor shall have a quality control (QC) program to assure requirements of the contract are met as specified. A copy of the contractors Quality Control Plan (QCP) shall be submitted to the Contracting Officer (KO) and COR by the contract start date.

18.2. For quality assurance (QA) the Government will monitor the Contractor’s performance under this contract IAW FAR clause 52.212-4(a), Inspection/Acceptance. All surveillance observations will be discussed with the KO within three (3) business days after the occurrence.

When the Contractor's performance is unsatisfactory, a Corrective Action Report will be issued.

The contractor shall reply, in writing, within five (5) business days giving reasons for the unsatisfactory conditions, the corrective action taken, and procedures to prevent recurrence.

18.3. The Government intends to evaluate the contractor’s performance under this contract.

100% of the items will be inspected as they are drawn for use by the Government. Government personnel will record all surveillance observations. Government surveillance may occur anytime during the performance period of this contract.

18.4. The contractor’s linen facility shall be open to inspection of work conditions at any time by a representative of the government. See Infection Control Linen Facility Inspection Checklist.

The government reserves the right to perform any test necessary, to determine the sanitary conditions of articles delivered by the contractor.

18.5. If at any time after the delivery, the items have been found to be unsatisfactorily laundered, the contractor shall re-clean at no additional cost to the Government. The Contractor shall ensure re-cleaned items are segregated from other laundry items to be washed. The contractor needs to ensure that items being re-cleaned are labeled as such and therefore not included as an item being laundered for cost. For example, items may be labeled as, “re-wash” on the outside of the plastic film or with a tag on items that require a linen hangar.

18.6. Re-performed work by the contractor shall comply with same requirements as the initial work. Acceptance or rejection will be made on the basis of the final re-inspection.

18.7. The requirement for the contractor to re-perform defective work will not alleviate the contractor’s responsibility from performing all other work in accordance with the terms of the contract.

19. Attachments