Attachment 1 - PWS.pdf

Attachment 1 Performance Work

Statement

ATTACHMENT 1

PERFORMANCE WORK STATEMENT (PWS)

Janitorial Services at Hoover Dam

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Janitorial services for the Hoover Dam. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

When the Contractor cannot complete a janitorial service due to construction debris or Government interference, the Contractor shall perform services within reasonable distance of obstruction and report in writing to the COR on their Quality Control Report as to the reason for failure to complete the janitorial service. The report shall identify type of interference, location and date of janitorial interference.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial services as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background Information: Hoover Dam receives almost one (1) million visitors annually on the official tour and many millions more stop to view the dam and use its facilities. The tour day begins at 9 a.m. and ends at 5 p.m. every day of the year except Thanksgiving and Christmas; however, the top of dam and viewing areas are generally open to the public from 5 a.m. to 9 p.m., 365 days per year. Hours may be modified for special events, or during summer or peak visitation times.

1.3 Scope: The Contractor shall furnish all necessary management, personnel, supervision, labor, subcontractors, materials, supplies, and equipment and shall plan, schedule, coordinate, and ensure effective completion of all services described herein. The Contractor shall provide customer service, janitorial cleaning, quality control, and all other services during the performance of this Contract. The Contractor shall determine how often the work is to be performed (if needed more frequently than described in Table 1 – Work Requirements), labor types required to perform the tasks, methods required to complete the job and which supplies, types of materials and equipment needed. These performance-based specifications express the Government’s requirements in the form of Technical Exhibit 1 – Performance Requirements Summary (referred to as PRS) and Section 5.0. The PRS is provided as the Government’s best gauge of the minimum quality standards to be met. The Government reserves the right to set minimum frequencies on all tasks. The results of the work performed under this Contract shall conform to the PRS.

The Government expects that upon daily or periodic inspections these minimum standards shall be met or exceeded.

1.4 Period of Performance: Period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

1.5 General Information: The major heavy cleaning shall be performed between 6 p.m. to Midnight unless notified otherwise by the Contracting Officer’s Representative (COR). If the Government has personnel working/training in the Visitor Center during these hours the Contractor will be expected to cooperate and coordinate activities to minimize any negative impact to either operation. Special or unusual cleaning procedures are not allowed on Fridays or Saturdays.

Occasionally, Special Events will be held at the Visitor Center and Parking Garage during non-business hours. During these occasions, portions of the Visitor Center and Parking Garage may not be available for cleaning until after 11 p.m. In addition, there will also be times when the Government will have activities that will affect the Contractor’s schedule (e.g., annual testing of fire alarms). When possible, the COR will provide at least a 48-hour notification for those occasions.

The Contractor shall keep the facilities clean and free of litter. Restrooms must be stocked with adequate quantities of the necessary supplies throughout the day, 7 days per week. Heavily used areas such as the public restrooms shall be cleaned and restocked several times per day. Restrooms are to be kept open during business hours (7 a.m. to 6 p.m.) except for minimum time required for restocking or cleaning.

Trash containers shall be emptied frequently and general litter in all areas covered by this Contract shall be swept and/or picked up as it collects, placed in designated dumpsters.

Exhibits will occasionally change. The Contractor is expected to clean all exhibits, including any new exhibits that are placed in the Visitor Center, Original Exhibit Building, Spillway House on balconies and overlooks.

Some exhibits or features will have very conservative cleaning procedures that may or may not be assigned to the janitorial company. The COR will inform the Contractor of these exhibits prior to work commencing.

Offices will occasionally change. Not only will the changes include location of office furniture but sometimes uses of offices, such as offices becoming storerooms or break rooms, tile floor may become carpeted floor, etc. The Contractor will be expected to clean the areas.

Specific cleaning requirements are listed in Section 4.

A Contractor’s representative wearing a Government-furnished pager shall be on call throughout the tour day for prompt response to the COR/ACOR or requests from the Tour Operations Office. Service calls may be needed for cleaning special and/or unexpected messes which may occur anywhere in the area covered by the Contract.

The Contractor or their employees shall immediately notify the COR or Security of any emergency (e.g., broken water pipes, suspicious packages and people, etc.).

All tasks performed during tour/operating hours shall be accomplished without undue inconvenience to tourists or Government personnel.

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. At a minimum the quality control plan should include the following:

(1) A self-inspection system covering all the services listed in the schedule. The Plan must specify the areas to be inspected either on a scheduled or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who will perform the inspections.

(2) The methods for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

(3) A method of maintaining onsite records of all inspections conducted by the Contractor and necessary corrective action taken. These records shall be made available to the Government upon request during the term of the Contract.

A comprehensive written QCP shall be submitted to the Contracting Officer (CO) within 5 working days when changes are made thereafter. After acceptance of the QCP the Contractor shall receive the CO acceptance in writing of any proposed change to his QC system.

1.5.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: Hoover Dam tours will be closed Thanksgiving and Christmas, but the Parking Garage and Parking Lot 9 (Arizona side) and Top of Dam will be open. There will be a need to provide coverage to keep restrooms on top of the dam, in the Parking Garage, and in the Original Exhibit Building open and clean on these days between the hours of 7 a.m. to 6 p.m. On the other Federally Recognized Holidays, offices do not need to be cleaned, but all other work needs to be completed. When a non-daily service is required and the time for that service falls on a holiday in which the dam is closed, the work shall be accomplished on the workday preceding the holiday:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4 Hours of Operation: The Contractor is responsible for conducting business, between the hours of 7 a.m. to 6 p.m. to perform services as noted in Table 1, Minimum Requirements. There will be tasks listed, as non-business hour tasks between the hours of 6 p.m. to Midnight. This work schedule shall not be changed without the written approval of the COR. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at Hoover Dam, which is located on the Colorado River approximately 8 miles northeast of Boulder City, NV and 32 miles from Las Vegas in Clark County, Nevada, and Mohave County, Arizona. The Contract will be spread over several areas of the dam’s facilities to include: Parking Garage, Plaza leading to Visitor Center, Flagpole Area, Visitor Center, Original Exhibit Building, Spillway House, Security Response Buildings, Warehouse Office Area including the Garage Office and Restroom, and Top of the Dam including sidewalks on both sides of the highway, dam elevator lobbies and other lobbies, old ticket booth rooms, first aid room, pager equipment room, men’s and women’s tower restrooms, abutment stairs, and Nevada and Arizona Spillway area (Lots 8 and 9, respectively).

1.5.6 Type of Contract: The Government will award a Firm Fixed Price Contract.

1.5.7 Security Requirements: The Contractor shall be responsible for ensuring that its employees comply with all established security rules and regulations. Contract personnel shall not be permitted to enter established or designated restricted areas unless so authorized by the Government. Entry shall be in accordance with and subject to the security regulations established in the area. It shall be the Contractor’s responsibility to ensure that its personnel do not enter these areas unless authorized. Government provided picture identification must always be visibly displayed while working at the facility. Only Contractor employees identified on Contractor’s employees roster wearing identification badges will be allowed access to secure facilities.

NOTE: No family members, children, friends, or other non-contracted employees shall accompany the contracted janitorial employee at the work site.

Personal Identity Verification (PIV). In accordance with Homeland Security Presidential Directive-12 (HSPD-12), all on-site Contractor personnel shall have a Government-issued Personal Identity Verification (PIV) credential before being allowed access to work at the site. The cost of initiating the credentialing process, submitting the requisite forms, obtaining fingerprints, travel to a Credentialing Center for card enrollment and activation shall be borne by the Contractor. The cost of suitability and PIV-related background investigations will be borne by the Government.

Following the submittal to the COR of the investigation package for each employee, the employee will receive an invitation to provide additional information required for their background investigation through the on-line e-QIP process. The background investigation will be conducted by the Office of Personnel Management (OPM), with the results furnished to the Reclamation Office of Security, Safety, and Law Enforcement (SSLE) for final determination of the employee’s suitability to be assigned to a Reclamation facility. Contractor employees may not be assigned to a Reclamation facility until advised by the COR that a preliminary favorable suitability determination by the Government has been completed.

Once a favorable determination has been made Contractor personnel shall be invited to visit the Reclamation Credentialing Center at:

Lower Colorado Regional Security Office 200 Date Street Boulder City, NV 89005

(702) 293-8008

1.5.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. No exceptions will be made.

1.5.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key and parking pass control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately, or no later than the start of the next duty day after the Contractor or employee becomes aware of the loss report any occurrences of lost or duplicate keys/key cards to the COR.

1.5.7.2.1 - In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due to the Contractor.

1.5.7.2.2 - The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.5.8 Appearance: Contractor shall present a neat appearance and be easily recognized. This shall be accomplished by wearing uniforms bearing the name of the company and employee name. Denim jeans and T-shirts, sleeveless shirt, or shirts without collars are not acceptable. Uniforms shall be regularly laundered and maintained presentable to Government and visitors during all working hours. All Contractor employees exposed to vehicular traffic shall wear high visibility orange apparel during daylight hours. When exposed to vehicular traffic during hours of darkness the Contractor employees shall wear reflective high visibility apparel with a minimum reflective area of 400 square inches, as well as always have their identification visible.

1.5.9 Standards of Conduct: The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking disciplinary action with respect to its employees, as necessary. The Contractor is responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employ must adhere to standards of behavior that reflect favorably on his or her employer and the Federal Government. Smoking is only allowed in designated areas on the property and no smoking, to include electronic cigarettes or vaping devices, are allowed within the Facility. Provide customer service by politely addressing visitors/customers questions. Please ensure employees keep cellular communication to a minimum.

1.5.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the Contracting Office The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contractor's performance. At these meetings the CO will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.11 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor the Contractor's performance and notifies both the CO and the Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.5.12 Key Personnel: The following personnel are considered key personnel by the government: Project Manager. The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the Project Manager is absent shall be designated in writing to the Contracting Officer. The Project Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Project Manager or alternate shall be available between 7 a.m. and 6 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel includes: Competent supervisory personnel engaged in directing the work to be accomplished under this Contract, they shall have completed a supervisory training course, and they shall have supervisory experience in directing cleaning type operations for buildings and areas of approximately the same size as this project. At the discretion of the CO/COR relevant experience may be substituted for formal training.

The Contractor shall submit resumes for all personnel who act in the capacity of the Project Manager, supervisor, or one who directs work prior to that individual(s) coming on site or assuming the position.

The Government reserves the right to review and approve the Contractor’s appointment of supervisory personnel related to this Contract.

The Contractor shall provide the CO and COR in writing the names, telephone numbers and addresses of onsite supervisor(s) at the Post award Conference who has the authority to represent the Contractor on a day-to-day basis in all matters under this Contract. The onsite supervisor as explicitly designated in writing of having that authority will be the Contractor’s Representative (CR). The CR shall be available by telephone during normal business hours and shall be available at the worksite within four (4) hours of notification.

The Contractor shall designate an alternate CR to act in the absence of the designated CR. The alternate shall have full responsibilities and authorities under the Contract to ensure satisfactory performance and communication.

1.5.13 Custodial Qualifications:

All Contractor employees must meet the following minimum requirements:

(1) Be a citizen of the United States of America. The CO may, solely at his/her discretion, allow legal resident aliens with proper, verifiable United States Citizenship and Immigration Services (USCIS)-issued work permits to work under the Contract upon the Contractor’s request. Under no circumstances shall resident aliens lacking valid INS work permits be allowed to work under this Contract.

(2) Be at least 18 years of age. While there is no limit as to the maximum age of janitors, all janitors must be able to withstand the physical demands of the job and must be capable of responding to emergency situations.

(3) Speak, read, comprehend, and be fully conversant in the English language. Bi-lingual janitors are naturally an asset to the Contractor, but in no circumstances should the Contractor permit an employee who does not have a good command of the English language to work under this Contract.

(4) Shall be responsible for being able to effectively communicate and work with a variety of people including, but not limited to, the public, government employees, and other contractors as the need arises.

(5) Be trained and qualified in custodial type work using modern cleaning tools (buffers, etc.), techniques and be certified in first aid (FA).

1.5.14 Phase In/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 14-30-day phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6 Items Not to be Moved: The Contractor shall be aware of certain Government equipment not to be moved, cleaned, or otherwise handled by custodial personnel. Certain free-standing items such as copiers shall not be moved as this can damage the machine. If items are to be moved the Contractor shall ensure it is done safely to protect the employee and the item. If there is any question about what shouldn’t be moved work with the COR and CO.

PART 2

DEFINITIONS & ACRONYMS

2.1 DEFINITIONS:

Acceptable Quality Level (AQL): The maximum percentage defective or the maximum number of defects that can be considered satisfactory on the average. It is the allowable leeway from a standard before the Government will reject the specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory way.

Contract Discrepancy Report (CDR): A report initiated by the Government, which the Contractor is required to complete, whenever performance is unsatisfactory. The CDR requires the Contractor to explain in writing why performance was unsatisfactory, how performance will be returned to satisfactory levels, and the corrective action that will be taken to prevent recurrence.

Contracting Officer’s Representative (COR): Contractor’s first contact for the Government who are responsible for approving invoices, inspecting work quality, notifying the Contractor of any deficiencies.

Wherever COR is listed in this Contract it is synonymous with the Alternate Contracting Officer’s Representative (ACOR).

Customer Complaint Inspection: Unscheduled surveillance of Contractor’s work prompted by people receiving the service. The COR may receive customer complaints about the Contractor’s performance or quality of service. The COR may review the alleged unsatisfactory performance, verify the Contract requirement and provide the Contractor notification of deficiencies, if applicable.

Customer Service: Customer service is the set of behaviors that a person undertakes during interaction with the Hoover Dam visitors. Contractor employees shall be approachable and friendly, helpful with ability to listen and respond in an appropriate tone of voice. They shall display appropriate body language and have some product knowledge.

Debris: Including, but not limited to trash, dirt, litter, food, detergent residue, dirt accumulations, mold fungus, mineral deposits, gum, cobwebs, insets or soiling, excess stagnant liquids, or any other material substance that is visible, that may present a safety hazard to persons, or result in unpleasant odors

Defect: Each instance of non-compliance with a contract requirement. A defect may be caused by either non-performance or poor performance. Each defect is subject to deductions from the Contractor’s payment if the defect is not corrected in a timely manner as stated in Paragraph 9.4.

Desktop/Countertop: Work Area or Kitchen area where items may be moved to dust under and immediately replaced such as telephones, desk top printers, or small kitchen appliances (microwaves or coffee makers). No item may be unplugged or disconnected. No papers located on desktops should be moved. Refer to Section 1.6.

Detergent: Term referring to any cleaning agent other than soap. Detergents include surfactants and may contain a variety of other ingredients such as builders, corrosion inhibitors; suds contact agents, enzymes, coloring agents, and fragrances.

Disinfectant: Chemicals used to kill disease-causing bacteria and/or viruses on various surfaces.

Extraction: Method of carpet cleaning in which a cleaning solution is injected into the carpet and the soiled solution is quickly vacuumed back into the extraction machine.

Free Standing: Machine that is dedicated to a cabinet or equipment on wheels that sits on the floor.

Inspection: Surveillance of the entire Contractor’s work areas on scheduled and intermittent time periods.

http://en.wikipedia.org/wiki/Behavior http://en.wikipedia.org/wiki/Interaction http://en.wikipedia.org/wiki/Body_language

Markings: Including, but not limited to smears, smudges, swirls, cloudiness, drippings, fingerprints, spills, stains, splashes, shoeprints, marker, pen, pencil, streaks, stains, spotting from dried fluids, or other visible material debris.

Materials: Including, but not limited to bugs, cobwebs, discarded items, cleaning or sealing product, polishing compound, no reasonable detectable physical material on surface.

Material Safety Data Sheet (MSDS): A document that chemical manufacturers supply with their products to describe the chemical’s general properties, its hazards, and how to safely use, handle and store the product.

Neutral Cleaner: Mild cleaning chemical that is neither highly acidic nor alkaline.

Paragraph: For the purpose of the Contract, all occurrences within the Contract text of the term “paragraph” shall be understood to include the stated or referenced paragraph and all levels of subparagraphs below the stated or referenced paragraph.

Percent of Cleaning Areas Found Defective: Determined by dividing the number of cleaning areas by the number of defects noted in each area. When the reject number has been equaled or exceeded, this percentage is used to calculate an equitable deduction from the Contractor’s payments.

Quality Assurance (QA): Those actions taken by the Government to determine that the services received meet the Contract requirements. QA inspectors are Government employees responsible for checking Contractor performance.

Quality Control (QC): Those actions taken by the Contractor to ensure that the standards and requirements of the Contract are met.

Spot: A temporarily discolored, marked, soiled area or stain caused by a foreign substance presently or previously on the surface.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer’s Representative AQL Acceptable Quality Level CDR Contract Discrepancy Report CFR Code of Federal Regulations CO Contracting Officer COR Contracting Officer’s Representative CR Contractor’s Representative QA Quality Assurance JHA Job Hazard Analysis LCDO Lower Colorado Dams Office MSDS Material Safety Data Sheet OSHA Occupational Safety and Health Administration PRS Performance Requirement Summary PWS Performance Work Statement RSHS Reclamation Safety & Health Standards QA Quality Assurance QC Quality Control SF Square Feet or Square Footage TE Technical Exhibit QCP Quality Control Plan PIV Personal Identity Verification

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Equipment and Supplies Storage Space. The Contractor shall be allocated available office and/or storage space. Locations where space is furnished by the Government are subject to change throughout the life of the Contract and replacement space may be located anywhere within the Hoover Dam Project area.

The Contractor shall perform any relocation at no additional charge to the Government.

3.2 Other Government Facilities. The Contractor may submit a request to the COR to utilize a Government conference room for activities related to this Contract work such as Contract-required training (first aid).

3.3 Identification badges. The Contractor will be supplied identification badges for all employees (see 1.5.7).

3.4 Keys and Cardkeys. Contractor personnel will be issued keys and cardkeys (see 1.5.7.2).

3.5 Pagers. The Contractor will be issued four (4) government pagers which shall be worn by onsite personnel at all times. If a pager is lost or stolen the Contractor shall notify the COR as soon as possible.

A replacement pager will be provided and the cost of the pager and associated administrative costs will be deducted from the next invoice submitted by the Contractor.

3.6 Water, Sanitary Facilities, Electrical Power. Facilities are provided on an as-is, where-found basis;

there may be restrictions on the use of certain power receptacles and electrical circuits in the Visitor Center.

The use of power strips is discouraged, and janitorial personnel should use wall or floor receptacles that are not in use. The Contractor is responsible for being cognizant of the location of the utilities.

No other supplies or services will be furnished by the Government.

3.7 Facilities: The Government will provide a workspace to include: a desk, telephone, computer and other office items and storage area to the Contractor.

3.8 Utilities: The Government will provide water, power, and sewer utilities. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. The Contractor shall also furnish all equipment repair accessories/materials and attachments, i.e., vacuum parts, bags, etc., necessary to repair and maintain all Contractor-furnished equipment in good operating condition. The minimum required equipment/materials shall be present at the required location and in good operating condition at all times during the performance of work.

All equipment shall have adequate bumpers and guards to prevent marking or scratching fixtures, furnishings or building surfaces. The Contractor shall provide an automatic scrubber to scrub sidewalks, plaza decks and Parking Garage pedestrian ramps and floors.

All electrical equipment used by the Contractor or the Contractor’s employees shall meet all applicable safety requirements, as outlined by OSHA.

The Contractor shall provide personal protective equipment as listed in the RSHS.

The Contractor shall furnish all cleaning supplies needed for this Contract with associated Material Safety Data Sheets (MSDS). This includes, but is not necessarily limited to, floor wax, disinfectants, trash liners, and cleaners. The Contractor shall also furnish all restroom supplies, i.e., soap, paper towels, toilet seat liners, toilet paper, feminine hygiene products, etc.

It is the Contractor’s responsibility to have sufficient supplies at the jobsite to ensure that the restrooms are always stocked with adequate quantities of the necessary supplies and all tasks are completed on schedule.

Delivery of supplies shall be restricted to Monday through Thursday. The COR or ACOR shall be notified of deliveries at least 48 hours in advance.

It is the Contractor’s responsibility to have appropriate chemicals, cleaning and sealing agents, and applicators at the jobsite to ensure the surfaces and materials in the Exhibit Building and the structural glass wall paneling in the Men’s and Women’s restrooms and toilet rooms on the Top of Dam are cleaned and sealed in a manner that preserves their historic character in accordance with the Hoover Dam Operations and Maintenance Manual (Attachment 3) and specific Cleaning and General Care Instructions for the Madico Solar Control and Safety Film (Attachment 4) that will be provided by the Government.

4.2. Materials: A list of chemicals and potentially hazardous solids (i.e., cleaners, solvents, absorbents, petroleum products) anticipated to be used during performance of the Contract, their intended use, MSDS sheet, applicable specifications, trade name, and manufacturer shall be submitted to the COR no later than 10 business days prior to delivery and onsite use, with certifications that the chemicals meet or exceed the Contract requirements. The MSDS shall be reviewed by the Hazardous Materials Coordinator of the Lower Colorado Dams Office (LCDO) and approved in writing prior to ordering onsite delivery and use.

The Contractor shall be permitted to store a maximum of 20 gallons onsite of any potentially hazardous chemical that meets the characteristic criteria or is listed as a Resource Conservation and Recovery Act (RCRA) hazardous waste per 40 CFR Part 261.

Use or onsite storage of chlorinated compounds and halogenated solvents (i.e., Trichloroethane, Methylene Chloride) shall not be permitted without the expressed written approval of the LCDO Hazardous Materials Coordinator. All chemicals and potentially hazardous solids stored onsite shall be in their original containers, clearly labeled, and with MSDS attached. Secondary containment is required for all potentially hazardous chemicals stored onsite. All chemicals and potentially hazardous solids shall be used and stored in accordance with manufacturer’s recommendations.

Materials and supplies provided by the Contractor shall be of a quality which will adequately and economically serve the purpose for which they are required and shall meet the specifications stated in the Contract. The Bureau of Reclamation requires the use of green cleaning products and processes (i.e.

products containing recycled content, environmentally preferable products and services, bio-based products, and products and services that minimize the use of energy, water, and other resources) in accordance with FAR 52.223-04 and FAR 52.223-09. “Environmentally Preferable” products and services as defined in Executive Order 13101, Greening the Government through Waste Production, Recycling and Federal Acquisition, https://www.epa.gov/greenerproducts shall be utilized in the performance of the work under this Contract. As such, all materials, supplies, procedures, and equipment shall be selected and used in a manner that reduces chemical exposures of workers, building occupants, and visitors, and that reduces the impact on the environment as compared to other products and services used for the same purposed.

This includes:

(1) Chemicals/materials shall be selected with the consideration of minimizing the impact on both human health/safety as well as reducing other potential environmental impacts. Supplies and/or products shall be selected with the consideration of “environmentally preferable” products, products with recycled materials composition, and/or bio-based products. This includes concentrated and/or ready-to-use chemicals that use ecologically sound packaging, as phosphate-free, non-corrosive, non-combustible, non-poisonous, no-reactive, non-aerosol, contain no carcinogens/mutagens/teratogens, contain no ozone depleting substances, are bio-based and fully biodegradable. Such products shall have lower toxicity, and reduced potential for skin, eye, and respiratory irritation than comparable products used for the same purpose and shall contain no unnecessary dyes or fragrances.

(2) Materials and supplies, including generally consumable items, such as paper products, tissue products, trash bags, etc. shall be selected to achieve the requirements of RCRA Section 6002. The list of Comprehensive Procurement Guidelines (CPG) items and their associated Recovered Materials Advisory Notice (RMAN) are available at https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program. EPA’s list of designated products and the accompanying recycled content recommendations can be found at https://search.epa.gov/epasearch/?querytext=+epawaste+conserve+tools+cpg+products+index&site=epa_d efault&result_template=2col.ftl&typeofsearch=epa&referer=https%3A%2F%2Fwww.epa.gov%2Fhome% 2Fpage-not-found#/. Items such as trash bags, toilet tissue, paper towels, etc. are on the CPG list. The use of caustics (acid-based cleansers) will not be approved.

The Contractor shall not use any materials which the COR determines would be unsuitable for the purpose or harmful to the surfaces to which it is applied. Costs for correcting damage caused by the Contractor will be borne by the Contractor. Before beginning contract work, the Contractor shall submit to the CO a list giving manufacturer and brand name of each product proposed to be used in the performance of the work.

A MSDS shall also be provided for each product used if applicable.

The Contractor shall provide the following supplies and dispensers (when applicable):

(1) Toilet tissue and Dispensers.

(a) White, single-ply, unscented, unglazed, single roll (uncompressed).

(2) Paper towels and Dispensers. Two types of paper towels shall be supplied by the Contractor.

(a) The dimensions for the single-fold towels are 9 1/4 + (½)-inch width and fold depth of 5 ½ + (½) inches with an approximate area of 99 square inches.

(b) The perforated rolled paper towels shall be 9 inches wide.

https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program https://search.epa.gov/epasearch/?querytext=+epawaste+conserve+tools+cpg+products+index&site=epa_default&result_template=2col.ftl&typeofsearch=epa&referer=https%3A%2F%2Fwww.epa.gov%2Fhome%2Fpage-not-found#/ https://search.epa.gov/epasearch/?querytext=+epawaste+conserve+tools+cpg+products+index&site=epa_default&result_template=2col.ftl&typeofsearch=epa&referer=https%3A%2F%2Fwww.epa.gov%2Fhome%2Fpage-not-found#/ https://search.epa.gov/epasearch/?querytext=+epawaste+conserve+tools+cpg+products+index&site=epa_default&result_template=2col.ftl&typeofsearch=epa&referer=https%3A%2F%2Fwww.epa.gov%2Fhome%2Fpage-not-found#/

(3) Liquid Hand Soap and Dispensers.

(a) Soap dispensers in the Exhibit building and top of the dam tower restrooms are mainly public use and shall be refillable liquid soap. Dispensers shall be attached in accordance to the Maintenance Plan for sensitive materials (Attachment 7).

(b) Soap dispensers in the Visitor Center and Parking Garage are mainly public use and shall be refillable liquid soap.

(c) Large soap cleanser dispenser at the Visitor Center Maintenance Level is for government employees only and shall be a super duty cleanser with grit.

(4) Trash bags (small). Polyethylene bags for refuse in small waste receptacles shall be provided by the Contractor. Bags shall have minimum width 24 inches, minimum length 24 inches, and thickness 14 microns. These shall be used for both small trash containers and the feminine hygiene trash receptacles.

(5) Trash bags (large). Polyethylene bags for refuse in large waste receptacles shall be provided by the Contractor. Bags shall have minimum width 43 inches, minimum length 48 inches, and thickness 14 microns.

(6) Disposable Paper Seat Covers and Dispensers. The covers shall be an un-sized tissue and contain no wet-strength additives.

(7) Feminine hygiene products. The Contractor shall provide ADA compliant dispensers and supplies for all restrooms in the Parking Garage, Exhibit Building, Visitor Center, and Top of Dam. The Contractor will always be responsible for keeping the dispensers stocked and operational. If the Contractor determines that coin-operated dispensers need to be used the coin collection will be their responsibility and the coins will be their property. The actual retail charge must be approved by the Government prior to implementation. The charges are not expected to produce a profit, but only to cover actual costs for providing this service to the public.

(8) Deodorizer. Cans of deodorizer shall be provided for all non-public restrooms.

(9) Urinal screens. Approved screens shall be provided for urinals to prevent trash from entering sewer pipes.

(10) Water absorbent socks. Water absorbent socks shall be provided to contain and absorb spills and prevent water from entering elevator shafts during cleaning procedures. Socks for the Parking Garage shall be capable of absorbing both water and oil-based products.

(11) Floor mats. Floor mats shall be placed at building entrances and elevator entryways. Floor mats should have vinyl or other similar material backing for reduced movement and be of a reasonable quality that they will stay in place without the need for adhesives or hardware. The mats shall be stain resistant and be of a durable pattern for scrubbing action and water retention. Mats shall not have lettering or symbols visible to the public, be charcoal gray in color, and in good appearance at all times. Mats shall be replaced when wear begins to detract from the required level of quality appearance. Corners and ends of the mats are to remain flat on the floor. Anytime the corners begin to curl up creating a tripping hazard they are to be removed from the property and replaced immediately. The Government reserves the right to review and approve any mats proposed for onsite usage (see Attachment 3 for mat location and sizes). The COR may request mats be replaced if they do not meet with acceptable standards for safety. The COR may also request mats be installed at new locations to meet acceptable safety standards throughout the seasons of the year as usage of mats may vary during winter or rainy times.

(12) Wastewater Holding Tank. In accordance with 1.5.7, the Contractor shall provide an 1100-gallon polyethylene flat-bottomed, upright, cylindrical holding tank for collection and disposal of grey water picked up during cleaning of Parking Garage. Grey wastewater may include incidental contaminants (e.g., gas, oil, coolants) from the Parking Garage. Tank should meet ASTM D1998-04 Standards - Specification for Polyethylene Upright Storage. A spill containment palate is not required for the 1100-gallon wastewater tank. Secondary containment for this area is the bus level sump.

4.3 Equipment Weight Restrictions: The Contractor is advised that weight restrictions exist for machines and/or equipment to be operated on the framed decks at the Visitor Center, Parking Garage, and Plaza areas. The loads imposed by the Contractor’s machines and equipment shall be limited to the maximum allowable loads which can be safely supported by the existing structures. The weights and configurations of all machines and equipment proposed by the Contractor for use on the framed decks shall be subject to the prior review and approval of the COR.

It is anticipated that equipment and machine weights will be of primary concern on the framed decks of the Parking Garage.

The maximum allowable loads for Parking Garage Levels 2 and 3 are as follows:

Maximum Allowable Gross Vehicle Weight:

18,000 LB

Maximum Allowable Axle Load:

14,400 LB

Maximum Allowable Wheel Load:

7,200 LB

The maximum allowable loads for Parking Garage Levels 3A, 4, 4A, 5 and 5A are as follows:

Maximum Allowable Gross Vehicle Weight:

5,000 LB

Maximum Allowable Axle Load:

4,000 LB

Maximum Allowable Wheel Load:

2,000 LB

Wheel Spacing:

Not less than 5 feet on centers

The Contractor shall submit, for review and approval prior to use of the machines or equipment, catalog data sheets for all machines and/or equipment which may approach the allowable loads for the existing structures.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services:

Janitorial services for the Hoover Dam will be accomplished according to the schedule and shall include the following services:

The COR or ACOR will inspect work quality and notify the Contractor of any deficiencies. The Contractor shall remedy such deficiencies within one (1) calendar day for daily tasks, two (2) calendar days for weekly tasks, and four (4) calendar days for periodic tasks (monthly, semi-annual, etc.).

Performance shall be in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance at all times. The Contractor shall have both a female and male attendant during tour hours to ensure proper service and convenience to the public. The COR can request tasks be redone if they do not meet the acceptable standards as outlined below.

Cleaning of sensitive materials (travertine, terrazzo, Madico Solar Control and Safety Films on the structural glass, and etc.) in the Original Exhibit Building and top of dam restrooms shall be done in consideration with the Hoover Dam Operations and Maintenance Manual (Attachment 3) and the Cleaning and General Care Instructions for the Madico Solar Control and Safety Films (Attachment 4) that will be provided by the Government.

5.2 Restrooms:

Two types of restrooms are found on the Hoover Dam project, public accessible and non-public. Public restrooms are heavily trafficked areas and shall be checked hourly during peak visitation times.

Upon completion of cleaning restrooms, the trash shall have been removed and all surfaces of restrooms shall be disinfected. There shall be no materials, markings, or debris on any surface area.

Diaper changing boards and their surrounding areas shall be cleaned nightly with a mild detergent and disinfectant/sanitizer. Chlorine bleach is not allowed for use as it may cause skin irritation.

Urinal screens shall be replaced as needed when found to be broken or damaged.

Cans of deodorizer shall always be provided by the Contractor for use in all non-public restrooms.

Dispensers in all restrooms shall be serviced and filled to capacity during the afternoon of the last day of the Contract period. Dispensers and stock shall not be removed on the last day until after business hours (6 p.m.).

5.3 Floors and Thresholds:

Floor surfaces and baseboards shall be maintained clean and free of materials, markings, and debris. All resilient and hard floor areas shall be spray-buffed and/or stripped, sealed, and refinished to have a uniform high luster without unsightly finish buildup on floor, baseboard, or walls. Hard floor surfaces and grout shall be kept clean and free of materials, markings, and debris and shall be machine scrubbed and disinfected, when applicable, to maintain cleanliness. Stone floors shall be maintained to industry and manufacturer standards. Pressure washing is not allowed unless authorized by the COR.

5.3.1 Machine Scrubbing: The floor surface shall be machine scrubbed to ensure a uniform appearance free of any materials, markings, and debris. Hard-to-reach areas shall be scrubbed with hand brush to achieve a uniform appearance. After machine scrubbing, the Contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards, or other surrounding surfaces.

5.3.2 Strip and Seal Floors: The floor and coving surfaces shall be stripped and sealed to have a uniform appearance, high in luster, and without unsightly buildup and bubbles. All adjacent wall surfaces, baseboards, fixtures, and other surrounding structures shall be free of stripping and sealing solutions.

5.3.3 Sweeping: All floor surfaces (including corners and abutments) shall be swept and free of litter, materials, markings, and debris. Chairs, trash receptacles, and easily moved items shall be moved to sweep underneath. All moved items shall be replaced to their original locations.

5.4 Carpets:

5.4.1 General cleaning: After being vacuumed, the carpet shall be free of materials, markings, debris, and unpleasant odors. After shampooing or dry-cleaning, the carpet shall be uniform in appearance and free of materials, markings, and debris. All cleaning solutions shall be removed from any items or areas it may have come into contact with. The carpet shall be dry and ready for use by start of business hours. Some carpet areas are heavier traffic areas than others.

5.4.2 Spot cleaning: All spots, stains, markings, and materials shall be removed. No evidence of fuzzing caused by harsh rubbing or scrubbing should be visible. Cleaned spots shall blend with adjacent areas of carpet.

5.5 Stairways:

Surfaces (horizontal and vertical) shall be swept, mopped, or scrubbed to ensure the surface is free of materials, markings, and debris.