Attachment 1 JBSA Bus Services PWS.pdf

Contract No. TBD

PERFORMANCE WORK STATEMENT (PWS)

FOR

JOINT BASE SAN ANTONIO CONTRACT BUS SERVICES

PART 1

GENERAL INFORMATION

1. GENERAL. This is a non-personal services contract to provide bus operations and dispatch services for Joint Base San Antonio (JBSA), Texas. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Contractor employees shall be accountable solely to the contractor who, in turn is responsible to the government.

1.1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The contractor shall provide all management, personnel, buses, fuel, equipment, supplies, tools, materials, supervision, and other non-personal services necessary to ensure all 502d Logistics Readiness Squadron (502 LRS) directed bus transportation needs. The bus transportation needs not to exceed (NTE) 150-miles one-way from dispatch as defined in this Performance Work Statement (PWS), and listed in the bid schedule. The aforementioned services will be performed in accordance with (IAW) the standards in this PWS. The contractor shall be paid for service provided IAW the Bid Schedule. The contractor shall meet program

DoD bus carrier approval requirements established by the Defense Travel Management Office (DTMO)

(www.defensetravel.dod.mil) and be an approved bus DoD carrier on the most current Approved DoD

Bus, Van & Limo Carriers list upon proposal submission, and throughout the contract period. The contractor must provide documentation showing the DoD bus carrier approval has been issued by

DTMO. This will be verified by reviewing the DoD Bus Program database periodically by the 502 LRS on the DTMO website (www.defensetravel.dod/mil/). Failure to maintain the DTMO approval during the contract may be grounds for termination.

BACKGROUND

1.2. OBJECTIVES. The contractor, as described in the contract terms, shall provide all resources and perform dispatch services, bus operations and reporting on performance of stated services within the allowable thresholds for success as directed by the government.

1.3. SCOPE.

1.3.1. The contractor shall provide all management, personnel, buses, tools, material, supplies, supervision, equipment, and labor necessary to ensure that all 502 LRS directed JBSA student/shuttle/mass transportation/contingency transportation needs NTE 150 miles one-way from dispatch based on the Weekly Trip Schedule (WTS)/Shuttle Bus Schedule (SBS) with dispatch service at JBSA-Lackland (JBSA-LAK) and JBSA-Fort Sam Houston (JBSA-FSH) as defined in the PWS and listed in the bid schedule are performed IAW the standards in this contract. Contractor will not have direct communication with customers except as noted in paragraph 5.1.1.2. Bus service is based on customer requirements and daily/monthly/yearly/CLIN and/or 5 year contract dollar value total workload can fluctuate an estimated +/- 15% from the initial government estimated quantities. The contractor is expected to utilize the shortest routes possible unless a deviation must be taken due to traffic/road closures at which point the contractor shall document the reason on the completed WTS/SBS for review by the 502 LRS/Contracting Officer Representative (COR). At the government’s discretion, buses may be directed to remain with the passengers until they are ready to return if it is more advantageous than making a second trip to pick them up. The WTS/SBS will be provided to the contractor by the 502 LRS/COR and will resemble Appendix A JBSA WTS/SBS.

http://www.defensetravel.dod.mil/ http://www.defensetravel.dod/mil/

Note: Multiple trips (or round-robin trips), for large mass movements not impacting mission requirements and based upon pick-up times and proximity between locations, may be allowed when coordinated in advance and approved by the COR and customer. Currently only Monday AM/Friday

PM Basic Military Training (BMT) movements to and from Chapman Annex for the Basic Expeditionary

Airman Skills Training (BEAST) course are authorized for round-robins trips, NTE two trips. These moves have shifted to Thursday due to COVID impact on graduations and there is no time estimate when it will change back or if it will go back.

1.3.2. CONTINUATION OF MISSION-ESSENTIAL CONTRACTOR SERVICES.

1.3.2.1. In Accordance with DFARS 252.237-7023, performance of transportation services during crisis declared by the National Command Authority or Overseas Combatant Commander: Services under this contract have been determined to be essential for performance during crisis. The contractor shall provide transportation during military exercises, emergencies, natural disasters and other contingency operations. The 502 Contracting Squadron (CONS) Contracting Officer (CO) shall advise the contractor verbally of the required level of effort and follow-up with a written change to the contract, if required.

The contractor shall use the priorities established by the 502 CONS Contracting Officer when a crisis is declared. If the contractor cannot accomplish the workload due to requirements beyond contractor capabilities, the government, at its option, may utilize other sources of transportation support when the government perceives mission endangerment or failure.

1.3.2.2. The contractor shall provide and ensure wear of required Personal Protective Equipment (PPE) that includes at least disposable face mask that covers the nose and mouth; medical safety disposable gloves and reusable eye protection (goggle, safety glasses or face shield, that can be sanitized) for movements of personnel to/from Restriction Quarantine Isolation (RQI), Restriction of Movement

(ROM), Quarantine, and Isolation movements, etc. All PPE must be able to be sanitized or disposable after the completion of the trip. The government will pay re-occurring disposable PPE based on a per-driver basis for trip requiring the use of disposable PPE identified on the WTS and paid using CLIN(s)

0X03. The contractor will ensure drivers wear any CDC approved type of appropriate face covering for all other trips as directed by the Installation Public Health Officer (PHOE) at no additional cost to the government.

1.3.2.3. Continuation of Essential Contractor Services Plan Requirements. The Contractor shall provide a written plan describing how the contractor will continue to perform the essential contractor services identified in Attachment 1 and 2

1.4. GOVERNMENT WEEKLY WORKLOAD SCHEDULE. The government will provide the

WTS/SBS no later than (NLT) 1600 each Thursday (or the closest duty day prior, if Thursday is a holiday/down day) to cover the workload for the following week, which starts on Saturday each week and ends on Friday each week. The contractor shall use the WTS/SBS and add-ons to meet all transportation workload requirements.

1.4.1. ADD-ONS/CHANGES TO SCHEDULED BUS SERVICE. Add-on bus service and changes to the WTS/SBS are requirements added after the weekly schedule has been provided to the contractor.

The contractor should expect these changes due to mission changes, weather, and other unforeseen circumstances. The 502 LRS/COR will notify the contractor of changes Monday through Friday (0700-

1600), and 502 LRS/Ground Transportation Operations Center (GTOC) will notify the contractor for after-hours add-ons, changes, or cancellations. All schedule changes will be documented by the 502

LRS/COR or 502 LRS/GTOC, and the contractor’s dispatch. The contractor shall support these add-on/changed bus requirements within 90 minutes after the contractor dispatch receives notification by the

502 LRS/COR Office or 502 LRS/GTOC.

1.4.2. COMMUNICATION WITH DRIVERS. The contractor’s dispatcher shall maintain communications with all bus drivers dispatched. The contractor shall also ensure drivers have mobile phones (with hands-free equipment) if they are dispatched outside the range of the two-way radios, to maintain communication during the run. The government does not provide two-way radios for the contractor’s use as the contractor will determine the type of communication device to be used to ensure constant contact with buses dispatched within the operating area. Two-way radios or “Push to talk” phones are acceptable. Use shall not violate Base, State, or Federal hands-free limitations. If two-way radios are used, the contractor shall coordinate with the 502d Communications Squadron (CS) at

502CS.PWCS.spectrum@us.af.mil or by phone at (210) 671-2612 prior to purchase/lease of radios to ensure frequencies of radios are allowed for use on the military installation; and it does not affect other military frequencies in use. Contractors are advised that the government is unable to guarantee a specific response lead-time in response to any frequency coordination requests.

1.4.3. WORKLOAD FLUCUATIONS. Bus service is based on customer requirements and daily/monthly/yearly/CLIN and/or 5-year contract dollar value total workload can fluctuate +/- 15% from the initial government estimated quantities.

1.5. PERIOD OF PERFORMANCE. The period of performance (Pop) shall be for an estimated five years with five (5) 12-month ordering periods.

1.6. QUALITY CONTROL PLAN (QCP). The contractor shall develop and maintain an effective

QCP to ensure contract services conform to the requirements of the PWS. The contractor shall develop a QCP that address the areas identified in the Performance Requirement Summary. The QCP shall clear outline how the Performance Objectives (POs) will be met to include surges, road construction, heavy traffic, and inclement weather or other unforeseen circumstances. The QCP shall be included in the technical proposal for evaluation and acceptance, though the QCP is a living document and may change during the contract period to improve performance. The contractor shall receive the Contracting

Officer’s acceptance of the QCP or any proposed change to their QCP in writing.

1.7. GOVERNMENT QUALITY ASSURANCE EVALUATION. The government shall evaluate the contractor’s performance under this contract in accordance with the Performance Requirements

Summary. The COR will evaluate the POs that are listed in the Performance Requirements Summary at

Attachment 2. Surveillance methods may include but are not limited to: trend analysis, periodic inspections, random sampling, and customer complaints. When an observation indicates defective/deficient performance, the COR will require the contractor’s primary or alternate project manager’s initials (or email reply) acknowledging receipt of the observation. Government surveillance of items not listed in the performance requirements summary (such as provided for under FAR 52.212-

4(a) Contract Terms and Conditions – Commercial Items, Inspection/Acceptance) may occur during the performance period of this contract.

1.7.1. CUSTOMER COMPLAINTS. Method of surveillance for multiple requirements as identified in the performance work statement. CORs will investigate all complaints received from customers relating directly to this Performance Objective obtaining information from the customer, witnesses (if applicable) and the contractor to include GPS data. The contractor shall not communicate directly with customers on customer complaint issues; however, the contractor will be afforded the opportunity to provide input concerning any customer complaint. The contractor will have three business days after notification of the receipt of the complaint to provide a written response for consideration by the program manager who will make the determination whether the complaint is validated. Completed documentation will be forwarded to the CO and PM to be filed with the contract.

mailto:502CS.PWCS.spectrum@us.af.mil

1.7.2. RANDOM SAMPLING. Method of surveillance for multiple requirements as identified in the

Performance Requirements Summary. Monthly, the COR Supervisor/Non-Commissioned Officer in

Charge (NCOIC) will direct the amount of random sample inspections to be conducted each week. Each

Friday, after the WTS/SBS has been sent to the contractor, the COR will utilize an automated random sample generating tool to determine which requirements will be inspected which may include GPS data.

1.7.3. 100% INSPECTION. Method of surveillance to address performance that may be measured at the 100% level such as dispatch accuracy and/or GPS data.

1.7.4. PERIODIC INSPECTION. Method of surveillance for multiple requirements as identified in the Performance Requirements Summary. Monthly, the COR Supervisor/NCOIC will direct the amount of periodic inspections to be conducted each week. Each Friday, after the WTS has been sent to the contractor, the COR will select the required quantity of inspections from the WTS. To provide the best opportunity to view the overall performance, selected trips will be spread out over the week.

1.8. HOURS OF OPERATION.

The Contractor shall operate twenty-four (24) hours a day, seven (7) days a week from JBSA-LAK

Bldg. 5004. JBSA-FSH operations will have an on duty dispatcher according to schedule chart below.

Scheduled after hours support through JBSA-FSH will be dispatched out from JBSA-LAK with the driver retrieving his vehicle and keys from JBSA-FSH, with keys being secured in a lockbox at FSH

Bldg. 4055.

Work Week Type Monday Tuesday Wednesday Thursday Friday

Normal Operating Hours 0300-2000 0430-2000 0430-2000 0430-2000 0430-2000

Monday Observed

Holiday Hours

N/A

0300-2000

0430-2000

1.8.1. Scheduled after-hour (hours out side of schedule chart) JBSA-FSH runs will be paid starting at

FSH. Contractor will be provided a secured lockbox by the government for driver access of vehicle packets when a dispatcher is not on-site to avoid unnecessary bus travel from JBSA-LAK. Drivers shall be remotely dispatched by the JBSA-LAK dispatcher.

1.8.2. The contractor shall maintain at all times an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.8.3. Recognized Holidays. The following holidays are observed by JBSA; however, contract performance is still required.

New Year's Day, 1 January

President’s Day, 3rd Monday in February

Martin Luther King Day, 3rd Monday in January

Memorial Day, last Monday in May

Independence Day, 4 July

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran’s Day, 11 November

Thanksgiving Day, 4th Thursday in November

Christmas Day, 25 December

NOTE: If the holiday falls on a Saturday, it is typically observed on the Friday prior. If the holiday falls on Sunday, the following Monday will be observed.

1.9. PLACE OF PERFORMANCE. The work to be performed under this contract will be performed at JBSA-LAK and JBSA-FSH area, NTE 150 miles one-way from either JBSA-LAK or JBSA-FSH dispatch location.

1.10. TYPE OF CONTRACT.

1.10.1. The government will award a single, 5-year Fixed Price, Requirements type contract. Bus services to be furnished shall be ordered by the issuance of task orders.

1.10.1.1. The government may issue Task Orders on a monthly, quarterly or annual basis. Orders may be issued for other-than-identified rates of frequency upon agreement between the contractor and government, and only after authorization by the Contracting Officer. Task orders will be comprised of the Standard Form (SF) 1449 and attached Task Order Price List. The Price List is reflective of the estimated work quantities to be paid under the Task Order Contract Line Item Number (CLIN).

1.10.2. Under a Fixed Price contract, overtime is not authorized, separately priced or reimbursed under this contract. Whether or not a contractor is responsible for paying overtime premiums to its employees under applicable labor laws, is a matter between the contractor and its employees.

1.10.3. CLINs are a mix of mileage-based, hourly-based items and monthly costs listed on the Price List.

1.10.3.1 CLIN 0X01 consists of line items 1-4.outlined on Price list - Attachment 5.

1.10.3.1.1. Line item 01- JBSA LAK mileage-WTS/SBS start mile subtracted from WTS/SBS end miles as reflected in WTS/SBS total miles column totaled for the month rounded to the nearest mile (only for the end of month total mileage).

1.10.3.1.2. Line item 02- JBSA LAK WTS/SBS time dispatched subtracted from WTS/SBS time released totaled for the month rounded to the nearest hour. (Only the end of month total rounded to the nearest hour).

1.10.3.1.3. Line item 03- JBSA FSH mileage-WTS/SBS start mile subtracted from WTS/SBS end miles as reflected in WTS/SBS total miles column totaled for the month rounded to the nearest mile(only for the end of month total mileage).

1.10.3.1.4 Line item 04 JBSA FSH WTS/SBS time dispatched subtracted from WTS/SBS time released totaled for the month rounded to the nearest hour. (Only the end of month total rounded to the nearest hour).

1.10.3.2. CLIN 0X02 daily operating costs consisting of, but not all-inclusive to, prorated bus procurement/lease costs, insurance, office administrative costs, drug testing, etc.

1.10.3.3. CLIN 0X03 Required Driver(s) Personal Protective Equipment (PPE) on movement of personnel to/from Restriction Quarantine Isolation (RQI) IAW as designated by the government IAW

1.3.2.2.

1.10.3.4 CLIN 0X04 Phase In covers one time contractor cost associated with para. 1.26.1

1.11. SECURITY REQUIREMENTS. Contractor personnel performing work under this contract must have a Tier 1 (T1), previously called a NACI (National Agency Check Inquiries) (T1 Investigation) opened investigation, within 14 days of employment by the contractor for to work under this contract and must maintain the level of security required for the life of the contract. The results of the T1 need to be “FAVORABLE”.

1.11.1. OBTAINING A T1 INVESTIGATION. Each contractor employee shall possess or obtain a

T1 investigation IAW DoDM 5200.02, Procedures for the Department of Defense Personnel Security

Program, at no cost to the contractor. Upon submission of the information required at PWS paragraph

1.21.2.1., contractor personnel may be granted base access for immediate performance of work; this process is separate from T1 requirements below.

1.11.2. IAW para. 1.20., Key personnel and Dispatch contract employees, shall complete and submit a

Standard Form 85P (SF 85P), Electronic Questionnaires for Investigation Processing (e-QIP), OF 306, be finger printed and complete AF Form 2583 with the 502 LRS/Unit Security Assistant to obtain a T1 within 14 days of employment by the contractor for work under this contract. The government will conduct the background investigations and require a “FAVORABLE” investigation at no additional cost to the contractor.

Contract POC/Alternate and those required to perform dispatch duties will require an IT-Level III computer access, contractor personnel shall successfully complete, as a minimum, a Tier 1 background investigation (formerly known as a NACI), before being issued a CAC and operating government furnished workstations. The contractor shall comply with the DoDM 5200.02, Procedures for the

Department of Defense Personnel Security Program, AFPD 17-1 Information Dominance Governance and Management, AFMAN 17-1301, Computer Security and AFI 17-130, Cybersecurity Program

Management, requirements.

Tier 1 investigation requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the using agency’s Security Assistant (SA) within five days of contract start date. The contractor will provide the 502 LRS/Unit Security Assistant all information/documentation needed and finger print results of “No Record” to issue contractor personnel

CAC cards in accordance with this PWS within 14 calendar days of the employees initial start date.

Contractor personnel may be denied access to JBSA installations if negative information is present in the background investigation.

1.11.3. Upon completion of performance, termination of the contract, or termination of personnel, the contractor shall return all government issued access cards, base passes, and/or other similar documents to the appropriate issuing office, 502 LRS/COR office, or the contractor Primary/Alternate POC within

24 hours. Any access cards, passes or other documentation turned into the contractor’s

Primary/Alternate POC shall be presented to the 502 LRS/COR office no later than 24 hours of receipt.

1.12. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property, information, and equipment. At the end of each work period all government facilities, equipment and materials issued to the contractor shall be secured. If driver (s) is/are dispatched from

FSH by a LAK dispatcher after hours, the driver(s) will secure the gate and building when they depart to ensure facility is not unsecured and unattended. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the government are not lost or misplaced. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report the occurrence of lost keys to the 502 LRS/COR office and shall not duplicate any key without obtaining pre-approval from the 502 LRS/COR office.

1.12.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the 502 LRS/COR, re-key or replace the affected lock or locks at no cost to the government;

however, the government, at its option, may replace the affected lock or locks or perform re-keying.

The contractor shall pay the total cost of re-keying or the replacement of the lock (s) performed by the government. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost shall be paid by the contractor. After considering the facts and circumstances of the loss and system replacement, the CO will arrive at an assessment of financial liability based on the cost of the replacement keys and the established government civil engineering labor rate for the repair/replacement.

1.12.2. The contractor shall prohibit the use of government issued keys by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.12.3. The contractor shall establish and implement methods of ensuring that none of the lock(s) combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s quality control plan.

1.13. STRIKE PLAN. Submit a Strike Plan for acceptance within thirty (30) calendar days after the start of the phase-in period or initial Task Order. CO will consider accepting any changes to plan within thirty (30) days of occurrence.

1.14. INSTALLATION ACCESS. Some locations within JBSA have limited access with controlled gate entry and exits. Unscheduled gate closures may occur at any time, which may cause contractor personnel to experience delays while attempting to enter or exit the installation. If the contractor is denied entry to the base due to enhanced security, contractor personnel should immediately contact your base sponsor (502 LRS/COR office or the 502 CONS Contract Administrator office). Privately owned vehicles are subject to search while on the government installation. The award of this contract, in itself, does not create a right to have access to any military installation. Any violation of an installation regulation, state or federal statute may result in the termination of privilege to enter any or all JBSA installation(s) and/or to perform transportation services under the contract.

1.15. INSTALLATION IN/OUT PROCESSING. All contractor personnel performing services under this contract shall be required to in process and out-process through the 802d Security Forces Squadron

Visitor Control Center to receive or return base passes.

1.16. ADDITIONAL TRAINING REQUIREMENTS. All contractor personnel performing services under this contract shall be required to complete any training directed by the government.

1.16.1 ANTI-TERRORISM. The contractor shall follow the direction of the Random Anti-Terrorism

(AT) Measures (RAM) checklist provided by 502 LRS Dispatch office. During exercises the contractor shall continue to perform services unless otherwise directed by the CO, COR or government dispatch office. The contractor shall ensure all contract employees complete AT Level I awareness training which can be obtained from http://jko.jten.mil/courses/atl1/launch.html. If contractor personnel do not have computer access to complete the training electronically, it can be obtained by the COR in presentation form and completion shall be documented via memorandum signed by the Primary or http://jko.jten.mil/courses/atl1/launch.html

Alternate POC. Once the AT Level I awareness training is completed, the Primary/Alternate POC shall submit a copy of the training certificate to the contracting office within 30 days of contract performance start date and maintain a copy of certificates on site for review by the government upon request. The contractor shall create alternate routes (on/off installation) and be prepared to implement these routes during Anti-Terrorism measures and upon notification by the government dispatch office or the 502

LRS/COR office. As directed by the 502 LRS/COR or the 502 CONS Contracting Officer, the government may require the contractor to perform additional passenger verification protocols in reaction to local force protection measures.

1.17. SPECIAL QUALIFICATIONS. All contractor bus operators shall be legal residents of the

United States, be able to communicate in English, and maintain valid Texas Commercial Driver’s

Licenses (CDL B) with appropriate Passenger Bus Endorsements. The contractor shall ensure that each operator has completed/passed initial and subsequent random drug and alcohol testing and is medically certified and physically qualified to operate a commercial motor passenger vehicle IAW applicable

Texas Department of Transportation (TxDoT) and Texas Department of Public Safety regulations, as well as 49 C.F.R. Part 382 for commercial vehicle operations. A copy of this documentation and all updated documentation as required by regulation shall be maintained on site at the contractor dispatch office for review by the 502 LRS/COR office within 24 hours of request. Additionally, each operator shall be in physical possession of his/her CDL and medical examiner's certificate while operating a bus.

Note that although contractor work is in support of government work, the contractor and its employees are not exempted from medical exams, drug and alcohol testing; even though their work is in support of government work.

1.18. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS.

1.18.1. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5.

The government intends to schedule the initial post-award conference within 30 days after contract award date. This may be in the form of face-to-face, teleconference, video-teleconference or a combination thereof as agreed to by the government and the contractor.

1.18.2. The Contracting Officer, COR, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the

Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.18.3. The contractor may request a meeting with the CO when it believes a meeting is necessary.

Requests should be made, in writing, to the CO via email or hard copy letter.

1.18.4. A meeting shall be held with the contractor, CO and COR within 10 days of the contractor receiving a monthly rating of “Marginal” or lower on the COR Monthly Surveillance Report.

1.18.5. Written minutes of all meeting discussions shall be recorded and signed by the contractor and the

CO/CA. If the contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the CO/CA within five calendar days following receipt of the minutes.

1.19. CONTRACTING OFFICER REPRESENTATIVE. The government will designate a COR to monitor this contract. The COR will be identified by a separate delegation letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is generally authorized to perform the following functions: Assure that the contractor performs the technical requirements of the contract. Perform inspections necessary in connection with contract performance. Maintain written and oral communications with the contractor concerning technical aspects of the contract. Issue written interpretations of technical requirements, including transportation schedules/requirements, monitor contractor's performance, and notifies both the Contracting Officer and contractor of any deficiencies.

Coordinate availability of government property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the basic contract or resulting orders against the basic contract.

1.20. KEY PERSONNEL. The following personnel are considered key personnel by the government:

1.20.1. A project manager (PM) and alternate(s) shall be designated in writing and provided to the

Contracting Officer. The alternate(s) shall act on behalf of the contractor in the absence of the primary.

A listing of the primary and alternate(s) PM’s shall be provided to the 502 LRS/COR office at least two

(2) duty days prior to the start of the contract and within two (2) days of any changes that may occur.

1.20.2. The PM’s shall be responsible for contractor employee performance under this contract. The PM shall have the contractor’s authority to supervise contractor employees, coordinate operator schedules to ensure operators are available to meet requirements listed in the WTS, SBS, and add-on requirements/changes.

1.20.3. The PM’s shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The PM shall be physically available on JBSA-LAK or JBSA-FSH between 0700 – 1600 (7AM – 4PM CST), Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The COR/COR Supervisor will coordinate with the contractor’s 24/7 dispatch function at JBSA-LAK for immediate issues requiring PM awareness/action. Qualifications for all key personnel are listed below:

1.20.3.1. Management/key personnel must be proficient in customary office automated programs to include Microsoft Office Word, Excel, Outlook, SharePoint and other data processing equipment and software utilized in the performance of the contract, in addition to other requirements deemed essential by the contractor.

1.21. CONTRACTOR EMPLOYEES.

1.21.1. When hiring personnel, the contractor shall keep in mind the stability and continuity of the workforce are essential to meet the required hours of operation.

1.21.2. IDENTIFICATION OF CONTRACTOR EMPLOYEES. The Contractor shall ensure that all contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. Contract personnel shall also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.21.2.1. CONTRACTOR PERSONNEL LIST. The contractor shall record, maintain, update, and provide a complete and comprehensive master listing of all contractor personnel used in the performance of the work and requiring access to JBSA installations at least 2 duty days prior to the start of the contract. The contractor personnel list shall be updated annually, no less than 10 days prior to the expiration of the contract period and/or as any changes occur. The contractor’s personnel list, at a minimum, shall contain the following information, which will be used by the government to obtain base access:

The effective date(s) of the listing

Personnel’s name (first, middle initial and last)

Date of birth

Driver’s License Number and expiration date

Contract Expiration Date

1.21.3. CONTRACTOR EMPLOYEE APPEARANCE. Contractor personnel shall present a neat and grooming/personal appearance, and be easily recognized as contractor personnel. The contractor shall provide each employee an identification badge that shall include, at a minimum, employee name and contractor identification. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so that the badge is visible. Closed toe shoes shall be worn while operating buses. Unacceptable attire includes, but may not be limited to halter tops, halter dresses, tank-tops, and sandals/open-toe footwear. Shorts may be worn no shorter than 1” above the knee and shall be solid in color.

1.21.4. CONTRACTOR EMPLOYEE CONDUCT.

1.21.4.1. The contractor is fully responsible for the behavior and conduct of its employees during contract performance. The contractor shall ensure that its personnel conduct themselves in a professional manner while on the installation and refrain from disruptive, offensive or otherwise improper behavior that undermines order and discipline. The government reserves the right to restrict any individual from performance who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of JBSA and its population.

1.21.4.1.1. The contractor shall not respond to any media inquiries nor provide interviews, comments, or any other responses to the media pertaining to this contract. All inquiries from the media or other sources shall be immediately referred to the 502 LRS/COR office.

1.21.4.1.2. The contractor shall not use mobile phones while operating the bus at any time unless it is a hands-free device and necessary in the performance of transportation services (non-personal).

1.21.4.1.3. Contractor personnel shall use tobacco products (cigarettes/cigars/pipes, chewing tobacco, e-cigarettes/vapor devices) in in accordance with AFI 48-104 and at a minimum be at least 20 feet from any bus.

1.21.4.1.4. The contractor shall not use government property, equipment or facilities for personal or other business not related to this contract.

1.21.4.1.5. The contract Project Manager will ensure all contract personnel are provided training on conduct to ensure all customers are treated with respect regardless of race, color, gender, etc. This training will be documented and refreshed IAW Contractor’s internal guidance.

1.22. CONTRACTOR EMPLOYEE REMOVAL.

1.22.1. The government, through the 502 CONS Contracting Officer, reserves the right to require immediate restriction of use/removal of an employee from contract performance on the installation or any government facility, any individual whose actions raise reasonable suspicion that services may be compromised in any way, or that pose a threat of harm to other contractor/government personnel or self.

If such an incident occurs, the contractor will be notified as soon as the situation can be resolved, but not later than 24 hours after the incident.

1.22.2. Contractor employee removal under other circumstances will be subsequent to, and at the direction of the 502 CONS Contracting Officer only, after thorough written documentation has been provided to the CO for review by the complainant. If a situation meriting removal occurs, the contractor shall contact the 502 CONS Contracting Officer and the 502 LRS/COR within 24 hours. A meeting may be required with the 502 CONS Contracting Officer, 502 LRS/COR’s and contractor to discuss further action if a determination cannot be made by the written statements/evidence provided to the CO.

In the event of a disagreement between the government and the contractor, the government reserves the right to direct the contractor to remove the employee with which the issue is being investigated. The government and the contractor may then elect use of Alternative Dispute Resolution (ADR) IAW FAR

33.214 and 52.212-4(d) if the parties cannot come to an agreeable solution by other means. During the period between the removal and the 502 CONS Contracting Officer final decision or ADR proceedings, the contractor shall continue to meet the terms of this contract.

1.23. HEALTH REQUIREMENTS AND IMMUNIZATIONS. Vaccinations for all employees shall be current IAW healthcare dictated vaccination schedules and COR’ inspections will take place on/about

1 Nov and within 30 days of the start of contract performance. Contract personnel shall receive the current influenza immunization and other immunizations mandated by the 502 Air Base Wing (ABW)

Public Health Environmental Officer at contractor’s expense, unless medically exempt (requires a physician diagnosis). A copy of this documentation shall be maintained on site at the contractor dispatch office for review by the 502 LRS/COR within 24 hours of request.

1.24. DATA RIGHTS. The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting

Officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.25. ORGANIZATIONAL CONFLICT OF INTEREST (OCI). Contractor and subcontractor personnel performing work under this contract may not receive, have access to or participate in the development of information otherwise considered to be proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.)

which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access may result in any actual or potential OCI and shall submit a plan within 48 hours to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated. The Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements, which may be affected by the OCI.

1.25.1 EMPLOYMENT OF MILITARY/DOD PERSONNEL. The contractor shall not employ any person who is an employee of the United States Government (Active Duty Military or DoD Civilian) unless such person obtains approval IAW the Joint Ethics Regulation (JER) 5500.07-R via the

Secondary Employment Form (AF IMT Form 3902). The contractor shall notify the 502 LRS/COR’s office of any employment candidate who is military or DoD civilian prior to finalizing the employment action to ensure the hiring does not present a conflict of interest with the employment candidates’ governmental duties. If a military or DoD civilian is employed by the contractor, the contractor shall ensure such personnel’s workload is limited to ensure the first 40 hours of duty are dedicated to their government position and their total daily and weekly hours do not exceed TxDoT guidelines for motor vehicle operators.

1.26. TRANSITION PERIODS. During periods of contract transition, whereby a new contractor is replacing the incumbent for performance of services, phase-in of the new contractor and phase-out of the incumbent will occur. The new contractor shall begin full performance on commencement of the performance period. It is understood by the government that there may be a transition period occurring the first 30 days of the contract period of performance during which the new contractor may not be in full compliance with certain administrative aspects of the PWS, such as uniform badges, and security clearances due to processing times.

1.26.1. PHASE-IN PERIOD (APPLICABLE TO CLIN 0X04). Phase-In period starts 90 days prior to contract full performance on commencement of the performance period. This period covers successor’s administrative costs associated with sourcing/procuring equipment to include buses, marquees, and uniform badges to ensure all assets are on-hand for contract full performance start date. During this period, the incoming contractor shall ensure all buses are equipped and marked IAW the PWS by the contract full performance start date (with the exception of company name, markings, and color as indicated in paragraph 4.4 of this PWS). The period also provides opportunity for newly hired employees to be trained by 502 LRS/COR’s office or 502 LRS dispatch office on billing, and other dispatch processes to ensure all government transportation requests are supported IAW PWS at contract full performance start date. Newly hired employees shall be allowed to observe the incumbent while performing dispatching and other contract-related tasks; however, there will be no more than two new hires observing processes at any given time to ensure incumbent’s work is not disturbed. Additionally, when space permits (which is determined by passenger load/bus size), newly hired drivers shall be allowed to shadow the incumbent’s drivers on runs to learn routes; however, there will be no more than two new hires shadowing a driver at any given time. The government may assign a COR to be present during shadowing/observations if determined in the best interest of the government or if requested by the incumbent contractor. The incumbent contractor is not obligated to and will not be compensated for answering any questions. The successor is encouraged to present all questions, in writing, to the 502

LRS/COR’s office or 502 LRS’s dispatch office. Also during this period the contractor will provide the

502 LRS/Unit Security Manager all information/documentation needed to issue contractor personnel

CAC cards in accordance with this PWS within 14 calendar days after basic contract award. The government will provide office space with desk, phone and computer access during the incoming contractors Phase-In period. This location may be within Bldg. 5004 (Contractor facility) or Bldg. 5008

(COR, Rm 201C) during the Phase-In time period. Upon Contract Performance Start Date, the contractor will operate from within JBSA-LAK Bldg. 5004 or JBSA-FSH Bldg. 4055 for the duration of the contract.

1.26.2. PHASE-OUT PERIOD (APPLICABLE TO CLIN 0004 The incumbent contractor shall, upon the Contracting Officer’s written notice, furnish phase out services for up to 90 days prior to the current contract expiration and negotiate, in good faith, a plan with a successor to determine the nature and extent of the phase out services required. The contractor shall disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees. If selected, and employees are agreeable to the change, the contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor. The government under the terms of the contract does not reimburse phase out premiums, as it is included within the prices proposed. The incumbent contractor will provide office space in Bldg. 5004 for access during the incoming contractors Phase-In period. This location will be in Bldg. 5004 (Contractor facility). After the 90 days, the outgoing contractor will have all contract owned assets removed from the installation.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS.

2.1. DEFINITIONS

ACCIDENTS. Accidents are defined as those occasions when the bus collides with another object or is hit by another object.

ADD ON/CHANGES IN BUS SERVICE. Bus service requirements added-on or changed by the government dispatcher/COR after the weekly schedule was published. Government allows up to 90 minutes for the contractor to respond to add-on/change requirements.

CANCELLATION BUS SERVICE (CX). Bus service requirements that were annotated on the weekly schedule but cancelled before the contractor operator departed the compound or 10 minutes prior to the run. The symbol CX shall be used on the return trip ticket to indicate cancellations.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). An employee of the U.S. government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. The primary COR will also serve as the Property Administrator as required by FAR 52.245-1(a).

CUSTOMER COMPLAINT. Complaint received from a customer, normally via e-mail or via ICE to the COR. As noted below, a survey could be transferred to a customer complaint if all required information is included and the concern relates to contractor performance.

CUSTOMER SURVEY. A short customer satisfaction/comment form developed by the contractor and made available on each bus for use by customers to document service received. A survey will not be used to validate a customer complaint unless all information necessary (i.e., date, time, route, issue, and customer name) is included. A customer survey will be also available through a GPS application.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that shall be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

INCIDENTS. Incidents are defined as those occasions, while passengers are on board, when something happens that places the personal safety of the occupants of the bus in, or potentially in, jeopardy i.e., physical injuries, damage to the bus (non accident) or threats to individual safety, or a health related emergency requiring professional medical attention (e.g., epileptic seizure).

KEY PERSONNEL. Those persons identified by the contractor having the authority to make decisions and sign documents on behalf of the contractor.

NO SHOW BUS SERVICE (NS). Bus service requirements that were annotated on the weekly schedule but when the bus showed up, passengers did not show within 15 minutes. The symbol NS shall be used on the return trip tickets to indicate no-shows.

PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of service meets contract requirements.

REFUSED TRIPS. Trips that the contractor does not support.

RUN. The terms “run” and “trip” are used interchangeably throughout all documents.

SCHEDULED TRIPS. Trips that are listed on the WTS when published.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

TRIP. The movement of a bus from the point of dispatch until return to dispatch or at the mileage/time it is diverted to begin another run. The terms “run” and “trip” are used interchangeably throughout all documents.

UNSUPPORTED TRIPS: Any trips/runs on the WTS/SBS and/or add-on/change requirements that are unsupported and the COR is not notified 90 minutes prior to the run. This includes any trips/runs on the WTS/SBS and/or add-on/change requirements, which are not dispatched or are dispatched to the incorrect location, failing to arrive at the required location.

WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

WORK WEEK. 24/7 (JBSA), unless specified otherwise.

2.2. Acronyms.