Attachment_1_-_Janitorial_Services_PWS_CRNWRC_2025.pdf

Attachment 1 Sol No. 140FS325Q0002

PERFORMANCE WORK STATEMENT (PWS)

Janitorial Services 2025 at Crystal River NWR Complex

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Janitorial Services.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Janitorial Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The U.S. Fish & Wildlife Service – Crystal River National Wildlife Refuge requests janitorial services as described throughout this PWS. Areas to be serviced are the Refuge Headquarters (3 separate buildings and boathouse bathroom/showers), the Three Sisters Springs Restrooms, and the Chassahowitzka National Wildlife Refuge Maintenance Shop.

1.3 Objectives: The contractor shall provide acceptable Janitorial Services for the Crystal River National Wildlife Refuge

Complex.

Scope: Janitorial Services. Services include maintaining the cleanliness of the facilities described in this document in compliance with the duties described.

1.4 Period of Performance: Beginning January 1, 2025, period of performance shall be for one (1) Base Year of 12 months and four (4) 12 -month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: If a cleaning day falls on a Federal holiday, cleaning will take place the next day. The Visitor Center is open some Federal holidays. Refuge staff will communicate with contractor one week beforehand whether the janitorial services shall take place or not.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00am – 4:30pm Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at:

REFUGE HEADQUARTERS, 1502 SE KINGS BAY DRIVE, CRYSTAL RIVER, FLORIDA. The refuge headquarters includes 3 separate buildings: an Administrative Office (2400 sqft), a Visitor Center (2300 sqft), and a multi-purpose Classroom (700 sqft) for a total building space of 5500 square feet. The facilities are comprised of four (4) offices, five (5) open spaces or cubicles, five (5) restrooms, two (2) meeting rooms, one (1) kitchen/break room, and four (4) outdoor covered entrance areas. The Administrative Office and Classroom will be cleaned weekly. The Visitor Center will be cleaned twice per week. There is also a bathroom and shower and two showers in an adjacent boathouse that will be cleaned as part of this contract The rest of the boathouse will not be cleaned under the contract.

THREE SISTERS SPRINGS RESTROOMS, 601 THREE SISTERS SPRINGS TRAIL, CRYSTAL

RIVER, FLORIDA. This free-standing building (700sqft) includes six (6) single toilet rooms. The restrooms will be cleaned three (3) times per week during manatee season which extends from November 15 through March 31, and two (2) times per week during the remainder of the year.

CHASSAHOWITZKA NATIONAL WILDLIFE REFUEG MAINTENANCE SHOP, 7798 S

SUNCOAST BOULEVARD, HOMOSASSA, FLORIDA. The 1200 sqft maintenance shop includes four

(4) offices, two (2) restrooms, one (1) conference room, and one (1) open work room. This building will be cleaned once per week.

1.5.6 Type of Contract: The government will award a (Firm Fixed Price

1.5.7 All contractor employees that will have access to Refuge buildings are required to be legal residents of the United States. A cleared background investigation prior to work start is required if work is to be done outside of business hours with access to buildings. Cleaning at the Crystal River NWR Headquarters will require work to be done during normal business hours with staff present and to provide access to the buildings, and therefore Refuge background investigations are not required. Contractor personnel performing work under this contract at the Chassahowitzka NWR Maintenance Shop must have a National Agency Check with Inquiries, Tier 1 background check at the time of proposal submission and must maintain the level of security required for the life of the contract.

1.5.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.7.2 Key Control. Not applicable.

1.5.7.3 Lock Combinations. Not applicable.

1.5.8 Special Qualifications: Not Applicable.

1.5.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the con tractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.11 Key Personnel: The following personnel are considered key personnel by the government:

Joyce Palmer, Refuge Manager; Vacant, Deputy Refuge Manager; Brier Ryver, Visitor Services Specialist.

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. through 4:30 p.m., Monday through Friday, except Federal holidays of when the government facility is closed for administrative reasons.

1.5.12 Identification of Contractor Employees: Not applicable.

1.5.13 Contractor Travel Not applicable:

1.5.14 Other Direct Costs Not applicable.

1.5.15 Data Rights Not Applicable.

1.5.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer m ay effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.17 PHASE IN /PHASE OUT PERIOD: Not applicable.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide an onsite orientation to each of the facilities that will be serviced as part of the contract.

3.2 Facilities: The Government will provide a janitorial closet and cabinets at several locations throughout the buildings. (Keys to open/close paper holders in restrooms are stored in these closets.)

3.3 The square footage of the three buildings at 1502 SE Kings Bay drive is 5,529 sf.

3.4 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.5 Equipment: Not Applicable.

3.6 Materials: The Government will provide basic paper supplies and cleaning products including paper towels, toilet paper, plastic trash bags, and hand soap for dispensers. Contractor must notify staff at least one week in advance of needing additional supplies.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not Applicable

4.3. Materials: The Contractor shall supply materials including but not limited to HEPA vacuum cleaner, brooms, mops, sponges, buckets, glass cleaner, furniture polish, general purpose cleaner, disinfectant, stainless steel cleaner, rug spot remover, and cleaning gloves.

4.4. Equipment: Not Applicable

PART 5

SPECIFIC

TASKS

5. Specific Tasks: Basic Services.

All surfaces (as described) will be wiped or sprayed with cleaners for each surface type, except for floors. Hard surface floors will be vacuumed and then mopped with floor cleaners. All carpeted areas (including runners) in all buildings will be vacuumed.

Cleaning Days All cleaning activity performed in areas accessible to the public (i.e., the Visitor Center, Visitor Center Restrooms, and Three Sisters Springs Restrooms) will be completed before 10:00 am Monday through Friday. Cleaning days will be consistent and agreed to in advance of start date.

Cleaning days will include up to six (6) additional cleaning days, with a minimum one week notice from refuge staff, to accommodate special events or heavy facility use.

Refuge staff working before 9:00 am will allow access to the building for the cleaning crews on the agreed upon scheduled cleaning days and times. Refuge staff will be instructed to leave their office doors open if they wish to have their offices cleaned. Locked office doors will be omitted from that day’s cleaning activity.

All Buildings (Except the Public Areas of the Visitor Center)

Hallways Frequency: 1x/week

All flooring in the hallway will be cleaned once per week. All floors will be vacuumed and tiled or vinyl surfaces mopped with a cleaning agent and/or water combination.

Offices Frequency: 1x/week

Chair legs and arms, keyboards, telephone desk sets, window ledges, window blinds, open desk surfaces, sides and open ledges of bookcases will be wiped down to remove dust. Plastic chair runners will be damp mopped to remove dust and grime. All floors will be vacuumed, to include areas under desks and along the walls (where accessible), and the vinyl and tiled surfaces will be mopped with an appropriate cleaning agent and/or water combination. Waste baskets will be emptied (see Trash Removal section, below). All surfaces will be wiped or sprayed with cleansers and germicide disinfectant, including door handles, light switches, and other high contact surfaces.

Care will be taken to prevent disturbance of materials placed on top of desks. Cleaning staff will not move any materials on top of a desk or shelves to clean beneath them. Refuge staff will be responsible for cleaning covered areas on desks and shelving within their assigned offices.

Cleaning staff will not clean computer monitor screens or printers but may wipe around edge of monitors.

Conference Rooms Frequency: 1x/week

The conference room tables, chair seating/legs/arms, shelves, light fixtures, and window ledges will be wiped down to remove dust and polished to remove grime and fingerprints from surfaces. All floors will be vacuumed, and the vinyl and tiled surfaces will be mopped with an appropriate cleaning agent and/or water combination. Waste baskets will be emptied (see Trash Removal section below). All surfaces will be wiped or sprayed with cleansers and disinfectants.

Copy/Fax Area Frequency: 1x/week

Metal filing cabinet tops, laminate counter tops, mail sorter table, copier (outside surfaces only), outside doors on shelving and mailbox area will be wiped down to remove dust. All surfaces will be wiped or sprayed with cleansers and disinfectants. Waste baskets will be emptied (see Trash Removal section, below). All floors will be vacuumed, and the vinyl and tiled surfaces will be mopped with an appropriate cleaning agent and/or water combination.

Kitchen/Break Rooms Frequency: Each Visit

The refrigerator exterior, laminate counter tops, sinks, coffee makers, water coolers, cabinet door panels, tables, chairs, microwaves, and garbage cans will be cleaned. Waste baskets will be emptied (see Trash Removal section below). All floors will be vacuumed, and the vinyl and tiled surfaces will be mopped with an appropriate cleaning agent and/or water combination. On a bi-annual basis, refrigerator to be pulled away from wall and exposed flooring and walls cleaned.

The sink and laminate countertops will be disinfected and wiped down to remove dust, grime, and debris. The tables and chairs will be wiped down to remove dust and food debris. The tabletops will be disinfected. All surfaces will be wiped or sprayed with cleansers. Stainless steel or chrome fixtures will be cleaned each week with a product recommended by the manufacturer, and which will not damage stainless or chrome surfaces to remove grime, fingerprints, smudges, soap residue, and dust. Dishes/pots/pans are excluded from cleaning contract and are the responsibility of the user.

Office Bathrooms Frequency: 1x/week

The bathrooms contain a variety of surface types and will be cleaned according to what they are.

Mirrors will be cleaned by using a glass cleaner and soft towel. Toilets will be disinfected as part of the cleaning process. The floor will be mopped with cleansers approved for this type of surface.

Stainless steel or chrome fixtures will be cleaned each week with a product recommended by the manufacturer, and which will not damage stainless or chrome surfaces to remove grime, fingerprints, smudges, soap residue, and dust.

Liquid soap will be refilled in each bathroom soap dispenser as needed. If any dispenser should develop a leak, the area which collects soap residue will be cleaned and the leak reported to Refuge staff for repair. Paper products will be replaced in the corresponding paper holders (toilet paper and paper towels dispenser) as needed. A full roll will always be kept in the spare toilet paper slot if provided in each dispenser. The paper towel dispensers will be filled to at least ¾ full. Waste baskets will be emptied (see Trash Removal section below).

Windows and Doors Frequency: Varies

All indoor and outdoor surfaces of windows will be cleaned with glass cleaner with a soft cloth once per quarter (January, April, July, and October). If the window is out of reach, contractor will provide equipment to clean the top portion of the windows. All glass on entrance doors will be cleaned weekly. Window ledges will be wiped down to remove dust and cobwebs weekly.

Window handles will be wiped down weekly with a soft rag and manufacturer’s recommended cleanser. The door handles will be wiped with a disinfectant to reduce lingering presence of cold and flu viruses weekly. Wooden doors will be wiped down monthly with a wood cleanser to remove dust, smudges, and grime.

Visitor Center – Public Areas

Public Area: Visitor Center and Exhibit Room Frequency: 2x/week

All floors will be vacuumed, and the vinyl and tiled surfaces will be mopped with an appropriate cleaning agent and/or water combination. Reception desk and counters will be dusted and cleaned of residue, fingerprints, and smudges with cleansers and wiped with a disinfectant to reduce lingering presence of cold and flu viruses. Rugs outside the public doors will be vacuumed each cleaning cycle and removed and cleaned underneath one (1) time per week. Dirt clumps, liquid spills, stains, and gum will be removed from all surfaces. Cobwebs will be removed one (1) time per week. All exterior windows in the public area will be cleaned four times per year (January, April, July, and October).

All accessible glass surfaces will be cleaned with glass cleaner using a soft rag or paper towel.

Plexiglas exhibits fronts will be cleaned with a product approved for this surface using a soft cloth only. Light switches, door pulls, door handles, exhibit push buttons, cabinet fronts, drawer handles, and other hard surfaces touched by visitors will be disinfected and wiped down to remove dust, grime, and debris and disinfectant will be used to reduce lingering presence of cold and flu viruses.

With the exception of the interior components of the manatee exhibits, exhibit bases, frames, and windowsills will be wiped down to remove dust and debris. All surfaces will be wiped or sprayed with approved cleansers.

The gift shop shelving and inventory items (books, clothing, jewelry, plush animals) are not the property of the government and will not be cleaned. Waste baskets will be emptied (see Trash Removal section below).

Visitor Center Bathrooms/Three Sisters Springs Restrooms Frequency: 2-3x/week

The bathroom contains a variety of surface types and will be cleaned accordingly. The bathroom contains one (1) mirror and will be cleaned by using a glass cleaner and soft towel. The bathroom contains regular toilets. The bathroom will be disinfected as part of the cleaning process. If the toilet appears to be inoperable, contractor will notify Refuge staff. The floors will be mopped with cleansers approved for the type of surface. Stainless steel or chrome fixtures will be cleaned each cleaning cycle with a product recommended by the manufacturer to remove grime, fingerprints, smudges, soap residue, and dust. Liquid soap will be replaced in each bathroom as needed. If any dispenser should develop a leak, the area which collects soap residue will be cleaned and the leak reported to Refuge staff for repair.

Paper products will be replaced in the corresponding paper holders (two (2) toilet paper and one (1) paper towel dispenser) as needed in each bathroom. The paper towel dispensers will be filled to at least ¾ full. If Sanitary Product Disposal Bins are located in the bathroom: these waste bins will be emptied during each cleaning, as needed, and replaced with a new bag. When contents are spilled or found outside of the bin liner, the bin will be wiped with a disinfectant and dried before putting the new bag in. It is imperative that disposable gloves are worn when handling these wastes.

All Buildings Including Public Portion of the Visitor Center

The following items are found throughout all buildings and will require various methods of cleaning and frequencies.

• The baseboards (throughout all buildings) will be wiped down to remove dust monthly.

• Except in the public portion of the Visitor Center, light switches will be wiped down weekly to remove dust, smudges, and grime. In addition, the light switches will be wiped with a disinfectant to reduce lingering presence of cold and flu viruses. In the public portion of the Visitor Center, this will be done every cleaning day.

• Framed photographs and wall hangings and other wall art or display cases which are framed behind glass in the common areas (omit art in offices and gift shop), will be cleaned with glass cleaner and wiped down to remove dust from the frame monthly.

• Wall hangings which are not protected by glass will be wiped down with a dry cloth or feather duster monthly. This includes all framed aerial photographs. No wet cleansers may be used on these surfaces as they can be damaged by moisture.

• Spider webs will be removed from the corners of ceilings and all accessible spaces monthly, except in the public portion of the Visitor Center, which will be done weekly.

• Carpeted sections in the front/back entry ways will be pulled out and vacuumed underneath and also on the carpeted area each time the area is cleaned. This includes a front and back entrance in the Visitor Center and the front entrance at Headquarters.

• Carpets will be cleaned once per year at the Refuge Headquarters and the Chassahowitzka NWR Maintenance Shop. This cleaning will be coordinated with Refuge staff ahead of time to ensure necessary access for contractor.

Trash Removal Frequency: Each Visit

All trash receptacles are to be emptied each visit. Half-full bags may be combined with others to reduce the overall amount of plastic going to the landfill. Filled trash bags will be deposited immediately after completion of duties, in one of several CRNWR dumpsters located in the rear of the parking areas. When combined with other waste baskets, existing trash bags may be left in the basket being emptied. Replace the bag when basket is full, or bag is dirty.

New bags (appropriate type for each container) will be placed inside the empty trash receptacles each time the full bag is removed and taken to the dumpster. New trash bags are located inside the janitorial supply cabinet and in the cabinets under kitchen sinks.

Recycling Frequency: N/A

Our offices participate in various recycling programs. Wipe down outer portion of each recycle container in the kitchen/break room areas. Recycling containers will be emptied by refuge staff.

Site Specific Requirements Due to security concerns, and possible contact with the public, all workers should speak basic English. No firearms are permitted, and obscenities on clothing are prohibited.

5.1. Task Heading. Not Applicable

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS): Not applicable.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide Janitorial Services for buildings of the Crystal River National Wildlife Refuge Complex.

The contractor provides janitorial services to the acceptable standards described in detail in Section 5 of the Performance Work Statement.

Contractor personnel shall sign in per day of service.

The contractor shall provide janitorial services with no more than three (3) violations of defective service.

Periodic Surveillance by COR