Attachment 0001 - Statement Of Work.pdf

Solicitation

W58RGZ-25-R-0004

Attachment 0001 Statement of Work (SOW)

Maintenance Support Services (MSS) Royal Saudi Land Forces Aviation Corps

(RSLFAC)

October 4, 2024

Statement of Work W58RGZ-25-R-0004 Attachment 0001

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Change History

Date Changes

15 March 2024 Original for Request for Proposal (RFP)

24 March 2024 Numerous additions and reformatting.

11 April 2024 Security Assistance Management Directorate (SAMD) Legal and RSLFAC Atlanta conference review

15 April 2024 Remove labor law references and add 406 parts support and skillset evaluation language with attachment reference.

24 April 2024 Reorganized deliverable tasks and added to scope statement 1.3

8 May 2024 Overall grammar and content update

29 May 2024 Legal changes and RSLFAC coordinated clarifications.

4 June 2024 Final Legal Review Completed with minor adjustments.

10 June 2024 Brigadier General (BG) Saad and Colonel (COL) Saleh approved with two grammatical edits

30 July 2024 Blue Letter received from COL Saleh confirming SOW approval

7 August 2024 Signature Page and Points-of-Contact (POC) updated

23 August 2024 Updated formatting and paragraph numbering, made minor style and grammar changes.

12 Sept. 2024 Made edits per Contracting Officer (KO) recommendations.

24 Sept. 2024 Additional edits per KO guidance.

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Reviews & Approvals

Prepared by:

DAVID MARCK JR., CFCM

Contract Analyst Apache Division CENTCOM A Aviation Directorate, SAMD david.w.marck2.civ@army.mil

Approved by:

LATONYA L. ALFORD

Branch Chief Apache Division CENTCOM A Aviation Directorate, SAMD latonya.l.alford.civ@army.mil mailto:david.w.marck2.civ@army.mil mailto:latonya.l.alford.civ@army.mil

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Table of Contents

1 SUMMARY

1.1 Introduction

1.2 Background and Assumptions

1.2.1 RSLFAC-Provided Base Support

1.2.2 RSLFAC-Provided Aviation Support

1.2.3 RSLFAC Support Cost

1.3 Scope

2 APPLICABLE DOCUMENTS

3 ACRONYMS and DEFINITIONS

4 REQUIREMENTS

4.1 General

4.1.1 Staffing Requirements

4.1.2 Safety and Performance Standards

4.2 Aircraft Maintenance

4.2.1 Aircraft Fielding and Sustainment Support Requirements

4.2.2 Flight and Ground Operations Requirements

4.2.3 Back Shop Support Requirements

4.3 Logistics Support Operations

4.3.1 Government Furnished Property (GFP)

4.3.2 Property and Supply Management Requirements

4.3.3 Procurement and Funding Authorization

4.3.4 Aviation and Missile Command (AMCOM) Repairs & Returns (R&R) ... 14

4.4 Training Requirements

4.4.1 Position Specific Sustainment Training

4.4.2 Operational Security (OPSEC) Training

4.4.3 Information Assurance (IA)

4.4.4 Antiterrorism Awareness (AT) for Contractors Traveling Overseas

4.4.5 Hazardous Material (HAZMAT) Training

4.4.6 On the Job Training (OJT)

4.4.7 Aircraft and Equipment Training

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4.4.8 Equipment or subsequent training

4.5 Administrative Support

4.5.1 Non-Personal Services

4.5.2 Business Relations

4.5.3 Contract Administration and Management

4.5.4 Contractual Changes

4.5.5 Personnel Administration

4.5.6 Work Schedule

4.5.7 Accommodations

4.5.8 Security

4.5.9 RSLFAC Security Clearance

4.5.10 Semi-Annual Reports

4.5.11 Employee Medical Care

4.5.12 Kingdom of Saudi Arabia (KSA) Labor, Civil and Criminal Law

4.6 Program Management (PM)

4.6.1 PM Requirements

4.6.2 Program Management Reviews (PMR)/Other Meetings

4.6.3 Safety

4.6.4 Quality

4.6.5 Incident Management

4.6.6 Foreign Object Debris (FOD) and Tool Control

4.7 Environmental Requirements

4.7.1 HAZMAT

4.7.2 Corrosion Control

4.8 Inspections and Quality Support

4.9 Transition Plans

4.10 Contracting Officer Representative (COR)

4.10.1 COR Duties and Authority

4.11 Subcontracting Requirements

4.12 Data Deliverables

4.12.1 Reporting Requirements

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4.12.2 Contract Data Requirements List (CDRL)

4.13 Attachments

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1 SUMMARY

1.1 Introduction

This Statement of Work (SOW) establishes the requirements for the Security Assistance Management Directorate (SAMD) Maintenance Support Service (MSS) contractor to provide aviation field and sustainment level maintenance, training, and logistics support on all rotary wing aviation and ground support equipment to the Royal Saudi Land Forces Aviation Corps (RSLFAC), while providing a “best value” solution to the United States Government (USG) and the Kingdom of Saudi Arabia (KSA). The SAMD MSS will provide contract support services through an Army Contracting Command – Redstone (ACC-RSA) contract vehicle for five (5) years: one (1) 12-month base period with three (3) individual 12-month options, one (1) 6-month option, and two (2) 90-day periods for transisiton operations, as required. The USG SAMD (see Attachment 0007, “MSS Program Support Team”) will be responsible for overseeing contractors and integrating their activities. The USG International Program Manager (IPM) will function as the primary arbitrator between the Original Equipment Manufacturers (OEMs), USG entities, and the MSS contractors.

The USG is the advocate for RSLFAC during the performance of the MSS contract.

Required documents and reports submitted to the Contracting Officer Representative (COR) are routinely shared with RSLFAC. Therefore, the contractor will consider all reporting requirements as reviewable by RSLFAC to the extent such information is not proprietary or otherwise determined to be non-releasable by the Contracting Officer (KO).

1.2 Background and Assumptions

The USG has provided services to the KSA through the MSS contract for more than fifteen

(15) years utilizing single source and competitive award acquisitions. The RSLFAC currently possess an infrastructure to support the activities listed in the scope of this SOW. The RSLFAC will provide all facilities required to support the performance of activities listed in this SOW including lodging, unless otherwise noted. This SOW will allow continued MSS program support to the RSLFAC, thereby increasing aircraft operational capabilities and improving RSLFAC Soldiers aviation procedures.

1.2.1 RSLFAC-Provided Base Support

Base support will be provided to the contractor by the RSLFAC. Base support includes KSA-controlled working space, material, equipment, vehicles, and related services available at any RSLFAC installation where this contract will be performed. RSLFAC provided property shall be used and managed in accordance with (IAW) the specific RSLFAC site’s local policies and procedures.

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1.2.2 RSLFAC-Provided Aviation Support

RSLFAC will provide to the contractor aviation related systems and support equipment required for the performance of field and sustainment maintenance support. RSLFAC will also provide all kits, equipment, repair parts, and materials to be utilized or installed in such aircraft, aircraft systems, or support equipment in the performance of the work requirements of the contract. RSLFAC will provide all fuel, oil lubricants and coolants associated with contractual services and will provide facilities and equipment to include access to telephone, electric power, compressed air, hydraulic equipment, testing equipment/facilities, work stands (fixed and portable type), workspace with laboratory facilities, maintenance work areas, and area security.

1.2.3 RSLFAC Support Cost

The RSLFAC support will be provided on a no-charge-for-use basis and the value of this support will not be a part of the USG’s contract consideration.

1.3 Scope

This SOW defines the RSLFAC “advise and support” requirements for the contractor through the following tasks:

a) Task 1 Aircraft Maintenance (4.2)

b) Task 2 Logistics Support Operations (4.3)

c) Task 3 Training (4.4)

d) Task 4 Administrative Support (4.5)

e) Task 5 Program Management (4.6)

f) Task 6 Environmental Requirements (4.7)

g) Task 7 Inspection and Quality Support (4.8)

h) Task 8 Deliverable Data (4.12)

2 APPLICABLE DOCUMENTS

Applicable top-level documents are contained in Attachment 0003 “Document Summary List” (DSL) by number, title, date contract reference and category. The document versions specified on the DSL take precedence over the generic references (without revision letters) cited in this SOW.

3 ACRONYMS and DEFINITIONS

See Attachment 0004 “Definitions & Acronym List.”

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4 REQUIREMENTS

4.1 General

4.1.1 Staffing Requirements

The contractor shall furnish all personnel (knowledge, skills, and abilities), management, housing and transportation (temporary duties), material, office supplies and equipment, except as provided herein as provided by RSLFAC (see paragraph 1.2.1.). The contractor shall support and assist the RSLFAC logistic and aircraft maintenance sections by providing for and staffing positions in the various maintenance sections see Attachment 0005 “Capabilities or Mission by Location”.

4.1.2 Safety and Performance Standards

The contractor’s workmanship shall be of a quality that assures all maintenance will be accomplished IAW United States Army Service Guidance, Technical Manuals (TMs), Integrated Electronic Technical Manuals (IETMs), Technical Bulletins (TBs), Army Regulations (AR), RSLFAC regulations, Department of the Army Pamphlets (DA PAMs), and commercial aircraft maintenance manuals. All aircraft publications will be provided by the RSLFAC and always made available to the contractor for on-site use. The contractor shall perform IAW approved contractor procedures, provisions related to safety; and shall ensure contractor personnel only perform duties they are qualified and authorized to perform. The contractor shall provide personnel to support the skillsets and work sites listed in Attachment 0005. The contractor personnel will be given their senior advisor assignments by the local Site Coordinator or as assigned by the local RSLFAC shop or section and IAW Attachment 0008, “Defense Contract Management Agency (DCMA) Instruction 8210-1D”.

4.2 Aircraft Maintenance

4.2.1 Aircraft Fielding and Sustainment Support Requirements

4.2.1.1 The contractor shall provide required logistic support for CH-47, AH-64, UH-60, Bell 406 Combat Scout, and Schweizer 333 Initial Entry Rotary

Wing (IERW) aircraft, as well as related Aviation Ground Support Equipment

(AGSE), Peculiar Ground Support Equipment (PGSE), and Special Tools &

Test Equipment (STTE) across seven (7) geographic locations within the

KSA IAW Attachment 0005.

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4.2.1.2 The contractor shall support and assist scheduled and unscheduled maintenance, non-standard repairs with maintenance engineering approval, maintenance-specific On The Job Training (OJT), central contract management, maintenance management, Crash and Battle

Damage (CBD), Aviation Life Support Equipment (ALSE), Airframe Condition

Evaluation (ACE), Sustainment Maintenance, Foreign Military Sales (FMS), Validation/ Verifications, IERW helicopter mission and support, Downed

Aircraft Recovery Team (DART), AGSE, and logistics support within the geographic boundary of the KSA see Attachment 0002 “Areas of

Responsibility” and Attachment 0005.

4.2.1.3 The contractor shall provide staffing support for IERW Schweizer

333s aircraft to include Aviation Mechanic III and Instructor Pilot/ Maintenance

Test Pilot advisors IAW Attachment 0005. These aircraft are commercial airframes that operate under the Code of Federal Regulations (CFR), Title 14, PART 91.

4.2.1.4 The contractor shall support and assist RSLFAC to troubleshoot, test and inspect to determine the extent of repairs necessary on supported aircraft and equipment.

4.2.1.5 The contractor shall support and assist with the limited disassembly of supported aircraft to the extent necessary to accomplish the authorized work.

4.2.1.6 The contractor shall support and assist parts/components removal as determined to be required and make authorized repairs. The contractor shall support and assist the installation of serviceable parts/components and advise of any Maintenance Operational Check (MOC).

4.2.1.7 The contractor shall ensure all maintenance is performed IAW applicable and approved publications, Technical Directives (TDs), instructions, standards, and procedures contained in relevant technical manuals.

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4.2.1.8 The contractor shall use the current version of manuals regardless of media format. IETMs shall be used as primary choice of manuals with hardcopy technical publications used as required and where available. The

Contractor shall comply with publications provided by the RSLFAC as subsequently revised, supplemented, replaced, or rescinded. TBs and TMs listed in Attachment 0003 includes the technical or logistical information for mission success. The contractor shall ensure the use of current up-to-date technical or logistical information for the performance of this contract. The contractor shall maintain this technical and logistical information at each work location and advise COR of proposed changes to specific support requirements.

4.2.1.9 The contractor shall work with the COR for resolution of conflicts between instructions contained in this SOW and any technical manual, directive, regulation, or specification incorporated by reference herein. The

Contractor shall support and assist RSLFAC to ensure completed maintenance tasks meet all applicable standards for serviceability and support. The Contractor shall support and assist with any required rework.

4.2.2 Flight and Ground Operations Requirements

The contractor shall comply with Attachment 0008 when performing work conducted on any aircraft in performance of this contract. The contractor will prepare Ground Operating Procedures (GOP) no later than 90-days from contract award. These documents are to be available for review upon request.

4.2.3 Back Shop Support Requirements

4.2.3.1 The contractor shall support and assist consolidated back shops to accomplish field maintenance and approved sustainment maintenance repairs, specific to the capability of the site.

4.2.3.2 The contractor shall support and assist RSLFAC personnel with component repair and shall be capable of performing inspections, servicing, 10/4/24 11 repairing and troubleshooting unserviceable aircraft parts and components to meet maintenance requirements IAW applicable TM.

4.2.3.3 The contractor shall support and assist RSLFAC personnel with hydraulic repair, align, install, troubleshoot aircraft hydraulic drive, and related flight control actuating systems IAW applicable TM.

4.2.3.4 The contractor shall support and assist RSLFAC personnel with sheet-metal and composite (fiberglass, carbon fiber, etc.) repair and troubleshooting including locally fabricate items for maintenance of the various aircraft structures and components.

4.2.3.5 The contractor shall support and assist RSLFAC personnel operating onsite machining and welding equipment.

4.2.3.6 The contractor shall support and assist RSLFAC personnel with repair and troubleshooting of avionics, electrical, and navigation components.

4.2.3.7 The contractor shall support and assist RSLFAC personnel with repair and troubleshooting of classified/unclassified Aircraft Survivability

Equipment (ASE).

4.2.3.8 The contractor shall support and assist RSLFAC personnel with

ALSE capabilities, inspection, test, and repair of related equipment.

4.2.3.9 The contractor shall support and assist RSLFAC personnel with aircraft/ armament repair and troubleshooting IAW all applicable aircraft specific TM(s).

4.2.3.10 The contractor shall support and assist RSLFAC personnel with powertrain repair and troubleshooting.

4.3 Logistics Support Operations

4.3.1 Government Furnished Property (GFP)

USG provided property is not an anticipated requirement for this contract.

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4.3.2 Property and Supply Management Requirements

4.3.2.1 The contractor shall support and assist all Logistics Management and logistics related functions in support of aviation missions. Logistics

Management shall be IAW AR 735-5, DA PAM 738- 751, and IAW the specific

RSLFAC site’s local policies and procedures. The contractor should provide a

Logistics Management Coordinator responsible for all logistics management activities. The contractor shall comply with AR 710-2, AR 725-50, Army

Technical Publication (ATP) 3-04.7 and DA PAM 738-751 for the accountability and assignment of property and stock being stored. The contractor may be assigned to work in a Government Supply Support Activity

(GSSA) section using Web Repair & Return (WEB RoR), NetSuite Enterprise

Resource Planning (ERP) Systems, or similar logistics management systems.

4.3.2.2 The contractor shall support and assist with procurement of services requirements in support of the RSLFAC MSS program IAW procedures, standards, and guidance established by the National Contract

Management Association’s “Contract Management Standard,” which is the basis of the DoD Contracting Competency Model.

4.3.2.3 Program procurements will follow all regulatory requirements dictated in the Federal Acquisition Regulations (FAR). Contractors will utilize procedures and policies in FAR Part 15, “Contracting by Negotiation” to the maximum extent possible, specifically FAR Subpart 15.101, “Best Value

Continuum.” This requirement applies unless superseded by the provisions of

FAR Part 6, “Competition Requirements,” or are not required per cost thresholds holds established by FAR Part 13, “Simplified Acquisition

Threshold.”

4.3.2.4 Program purchases include materials and services procured in-and outside the KSA. The contractor shall have the capability to procure these items under the applicable SOW clauses and local regulations.

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4.3.2.5 The contractor shall support and assist the procurement of

Material/Services support for aviation related items in or out of the KSA under the applicable sections of the contract utilizing Program Purchasing, Program

Hiring, and Repair Programs. This includes purchased materials and services procured through the contractor. The only category of reimbursable expenditures utilizing a separate Contract Line-Item Number (CLIN) is the

Repair and Return (R&R) Program.

4.3.3 Procurement and Funding Authorization

4.3.3.1 The contractor shall not proceed with actual procurement of

Purchases, Additional Hires, or R&R requirements prior to obtaining written authorization from the RSLFAC and COR unless otherwise provided for in this

SOW. The contractor is neither authorized nor obligated to exceed the authorized amount of the expenditure. The contractor shall not exceed the total amount of obligated funds on any reimbursable CLIN. All purchased items and/or services must be program related.

4.3.3.2 The contractor shall support and assist with the consolidation of requirements to the maximum extent possible and shall not split a requirement to avoid approval requirements. Per the requirements of the Limitation of

Funds Clause 52.232-22, the contractor shall notify the COR, in writing and

IAW Contract Data Requirements List A007, not later than 30 days before the anticipated date when total expenditures will exceed 75% of the approved funding. The contractor shall ensure that the current amount available on any applicable CLIN is not exceeded until such time as the COR notifies the contractor that additional funding is approved and obligated.

4.3.3.3 The contractor shall submit urgent/emergency purchase requests on behalf of RSLFAC to the COR for approval to purchase the material(s) on a reimbursement basis. An Urgent/emergency requirement is defined as material(s) or service(s) that are considered a threat to the safety of personnel or equipment, Aircraft on Ground (AOG), safety related, mission degradation or events escalated through RSLFAC because of its high visibility or critical

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4.3.3.4 The contractor shall make every effort to submit requisitions for

“RSLFAC urgent procurement items” and shall process requests marked

“URGENT” the same day or the next business day, as appropriate.

4.3.3.5 The contractor shall support and assist the purchase of material and services from the list of local companies, provided by the KSA Local

Content and Government Procurement Authority per their website, before purchasing from companies outside of the KSA

4.3.4 Aviation and Missile Command (AMCOM) Managed R&R Items

4.3.4.1 The contractor shall prepare R&R items for the Aviation and

Missile Command (AMCOM) managed R&R program to include determining the part condition, tagging, and preparing for shipment. The contractor shall prepare and submit associated forms and records to the dispositioned location. The AMCOM R&R Manager will provide shipment tracking until parts are received. The contractor shall use the R&R CLIN for this effort.

4.3.4.2 For all R&R related actions the contractor shall:

a) Request approval of qualified repair source list from RSLFAC.

b) Provide RSLFAC-approved disposition instructions to the RSLFAC GSSA for candidate repairs.

c) Assist in tracking R&R shipments to/from the repair vendor until receipt at the RSLFAC GSSA.

d) Interface with the repair vendors to enforce the maintenance repair limit set by AMCOM/RSLFAC.

e) Ensure updated configuration requirements established by AMCOM/ RSLFAC are incorporated into the repaired asset.

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4.3.4.3 The MSS contractor asset accountability shall present shipment records to the RSLFAC for submission of any claims against freight forwarding services where items are lost or damaged. The freight forwarding services will be provided by the RSLFAC.

4.3.4.4 The contractor shall support and assist RSLFAC personnel by conducting a reconciliation audit of component repaired items with discrepancies resulting in losses or gains.

4.3.4.5 The contractor shall only use RSLFAC approved repair sources for repair, rebuild, overhaul, or fabrication of all aircraft related components or assemblies designated as “Critical Safety Items”. The current list of repair sources used by AMCOM for Critical Safety Items will be made available upon request. Original equipment manufacturer are qualified sources for repair, rebuild, overhaul, and fabrication of RSLFAC aircraft-related components, assemblies, and equipment.

4.3.4.6 The contractor shall select repair sources qualified to repair, rebuild, overhaul, and/or fabricate designated components, assemblies, and equipment to the industry or military standard for the repair/fabrication function. The contractor shall consider both cost and delivery factors when selecting repair sources. Vendor selection should be made based on a best value determination per the guidance of Federal Acquisition Regulations

(FAR) 15.101. Contractor shall coordinate with RSLFAC regarding Required

Delivery Dates (RDD) and cost impact. Expenditure limits are approved by the

COR. No orders will be placed for delivery past the established Period of

Performance (PoP).

4.3.4.7 The contractor shall provide proof of qualification for each repair source to the RSLFAC prior to the start of any work. The documentation will establish that the repair source possesses the required licenses and approvals.

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4.3.4.8 In-country qualified repair sources should be first considered or utilized, provided the proposal meets cost and delivery expectations. The contractor shall establish and maintain a digital database of qualified repair sources.

4.4 Training Requirements

4.4.1 Position Specific Sustainment Training

4.4.1.1 The contractor shall provide initial and refresher training per the

SOW requirements and maintain the currency of their employees. The contractor shall develop, record, and maintain all training records both initial and recurring and be able to demonstrate performance upon request from the

USG.

4.4.1.2 The contractor shall identify, plan, provide, and manage training activities for contractor and subcontractor employees. Training activities shall minimize impacts to mission and comply with re-occurring training requirements.

4.4.1.3 The contractor shall be able to demonstrate that personnel and subcontractors are fully trained, qualified, and licensed to operate material handling equipment (i.e., forklift, tug, etc.) and vehicles specific to their jobs.

4.4.1.4 The contractor shall define and implement a fully functional cross-training program relating to the labor categories in Attachment 0006 “Position

Qualifications”.

4.4.2 Operational Security (OPSEC) Training

The contractor shall designate an OPSEC POC. That individual shall complete Level-1 OPSEC training under this contract within six (6) months and will provide OPSEC training to contract employees. The contractor personnel shall adhere to facility security policies and restrictions. The contractor shall immediately report suspicious activities to the COR.

Verification of training shall be provided to the COR and RSLFAC after completion. OPSEC Level-1 training is available at: http://www.cdse.edu/catalog/elearning/GS130.html http://www.cdse.edu/catalog/elearning/GS130.html

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4.4.3 Information Assurance (IA)

The contractor employees and associated subcontractor employees shall complete the Department of Defense (DoD) IA awareness training before issuance of system and/or network access and annually thereafter. All contractor employees working in IA/Information Technology (IT) functions must comply with DoD and Army training requirements in DoD Manual (DoDM) 8140.03, DoD Directive (DoDD) 8140.01 and AR 25-2 within six (6) months of appointment to IA/IT functions.

4.4.4 Antiterrorism Awareness (AT) for Contractors Traveling Overseas

The contractor shall comply with Defense Federal Acquisition Regulations Supplement (DFARS) Clause 252.225-7043, “AT/Force Protection for Defense Contractors Outside the Contiguous United States (OCONUS)”. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. All contractor employees (including subcontractor employees) required to travel overseas as a condition of this contract will receive a USG provided AT Awareness briefing specific to the destination countries.

4.4.5 Hazardous Material (HAZMAT) Training

The contractor shall ensure that all employees receive annual Hazard Communication Training per 29 CFR 1910.1200, as well as the requirements detailed in FAR clause 52.223-3, “Hazardous Material Identification and Material Safety Data Sheets (MSDS). This training shall include how to read and understand MSDS reports, signage, and an appropriate response. The contractor shall document all training and qualifications.

4.4.6 On the Job Training (OJT)

4.4.6.1 The contractor shall provide OJT for aircraft maintenance and sustainment for contractor and RSLFAC personnel. The contractor shall support and assist RSLFAC leadership to update and modify existing RSLFAC

OJT Standard Operating Procedures (SOPs) documents as required to reflect continuous improvement in operational procedures, maintenance concepts, conduct of OJT, and train RSLFAC personnel in the conduct of aircraft maintenance sustainment operations. This training is considered informal but may be expanded as requested by COR.

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4.4.6.2 The COR will provide the contractor no less than thirty (30) days advance notification that training is required. All training will be requested by the RSLFAC through the COR and scheduled by the contractor. Instructors shall be provided from current personnel. The training shall include, but not be limited to, technical supply, warehouse management, and supply chain management using Automated Logistics Systems (ALS).

4.4.6.3 The materials to accomplish the training will be provided by the

RSLFAC or as specified in their request. The contractor shall prepare and submit procedures in the GOP for USG approval no later than ninety (90)-days from contract award IAW Attachment 0008.

4.4.7 Aircraft and Equipment Training

The contractor shall provide qualified and trained individuals who meet or exceed the requirements throughout the PoP of this contract. The USG will not provide initial qualification training for maintenance test pilots or technicians under a separate contract.

4.4.8 Equipment or subsequent training

4.4.8.1 The contractor shall remain technically qualified to assist, train, and advise RSLFAC personnel in the areas of maintenance, logistics, operations, and training to sustain aircraft operational capabilities through the entire POP of the contract. Any contractor-led training will be requested by the

RSLFAC through the COR, scheduled by the contractor, and instructors provided from the current staff of personnel. The COR will notify the contractor no less than thirty (30) days before training is required. This training is considered informal and may be conducted on-site as requested. This training may be conducted concurrent with an actual maintenance task or discussion.

4.4.8.2 The contractor shall coordinate directly with the COR for internal training to meet mission support. The COR will provide details upon notification.

4.5 Administrative Support

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4.5.1 Non-Personal Services

4.5.1.1 The contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services to RSLFAC personnel. The USG will neither supervise contractor employees nor control the method by which the contractor performs the required support and advisory tasks.

4.5.1.2 Under no circumstances will the USG assign tasks to, or prepare work schedules for, individual contractor employees. If the contractor believes that actions constitute, or are perceived to constitute personal services, the contractor shall notify the RSLFAC Program Manager (PM) and, if not resolved, shall contact the COR without delay, but not greater than twenty-four

(24) hours via email or phone.

4.5.2 Business Relations

4.5.2.1 The contractor shall integrate and coordinate all activities needed to execute the SOW requirements. The contractor shall manage the timeliness, completeness, and quality of problem identification. When problems are identified, the contractor shall provide identification of issues, submit proposals for resolution and ensure effective management of subcontractors (if applicable).

4.5.2.2 The contractor shall provide corrective action planning, implementation, and measurement for effectiveness at Program Management

Review (PMR) meetings (see paragraph 4.6.2). The contractor shall seek to ensure customer satisfaction utilizing professional and ethical behavior on the part of all contractor personnel.

4.5.2.3 The contractor shall not hire or employ any person(s) under this contract whose employment would result in a conflict with the Government

Standards of Conduct as defined in the DoD Directive (DoDD) 5500.07.

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4.5.2.4 The contractor shall abide by all rules, regulations, directives, and requirements pertaining to the conduct of personnel on RSLFAC military installations and KSA law. The contractor shall maintain compliance with KSA labor laws concerning probationary periods while maintaining compliance with company internal Human Resource (HR) policies. RSLFAC PM shall communicate any site leadership input to contractor PM, thru the COR. The

90-day probationary period begins when a new employee arrives at the initial site/duty location.

4.5.2.5 The contractor shall ensure employees possess all required operator's training, licenses, and endorsements for the category of vehicles being operated. All contractor personnel shall comply with local motor vehicle laws and regulations, as well as all KSA vehicle operation directives. The contractor shall comply with all requirements of DCMA Instruction 8210-1D for motor vehicle operation on the flight line, to include operations of AGSE/

PSGE.

4.5.3 Contract Administration and Management

The following subsections specify requirements for contract management, and personnel administration.

4.5.3.1 The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources assigned to the requirement. The contractor shall implement their

Comprehensive Management Plan (CMP) to ensure contract requirements are achieved across the entire scope of the agreement.

4.5.3.2 The contractor’s PM office shall maintain continuity between the support operations at all sites and in addition to establishing processes and assigning appropriate resources to administer the SOW requirements.

4.5.3.3 The contractor shall have a single point of contact between the

RSLFAC and contractor personnel assigned to support contractual actions.

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The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to performance of this contract.

4.5.3.4 The contractor shall respond to USG requests for contractual actions immediately, but not longer than two (2) business days. If the contractor cannot meet this timeline, it is the contractor's responsibility to coordinate time and response expectations with the KO or COR.

4.5.4 Contractual Changes

The KO is the only individual with the authority to redirect the effort or amend the terms or scope of this document. Deviations from or effort outside of scope, price, and terms and conditions of this contract without written authorization from the KO will be at the contractor’s own risk.

4.5.5 Personnel Administration

4.5.5.1 The contractor shall be support and assist administrative related functions in support of the RSLFAC and contract activities. The contractor shall provide personnel to support the activities and contractor personnel will be assigned to these activities for their daily duties.

4.5.5.2 The contractor shall perform duties consistent with supporting administrative, management, personnel, and readiness requirements. The contractor will be provided or given access to all required office equipment and workspace by RSLFAC.

4.5.5.3 The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall assign personnel in the performance of this SOW to efficiently utilize available resources. The contractor shall ensure personnel meet or exceed the qualifications in

Attachment 0006.

4.5.5.4 The contractor shall develop and implement a contractor employee retention program used to ensure quality personnel are recruited and

10/4/24 22 retained for the entire PoP of the contract. The program shall specifically address employees relative to economic constraints within existing locations where performance of this contract is required. The contractor shall report on the performance of the contractor employee retention program during scheduled PMRs.

4.5.5.5 The contractor shall ensure that personnel always present a professional appearance. Clothing and headgear (hard hats or baseball type hats) shall be serviceable and shall not present culturally offensive images, vulgar language, etc. Contractor personnel may wear uniforms with contractor name/logo to distinguish themselves from KSA, or USG employees.

Contractor personnel shall identify themselves, as appropriate, when conversing with personnel representing the USG or KSA during business meetings, over the telephone, via electronic mail. Contractor grooming shall be neat in appearance and comply with company standards and Personal

Protective Equipment (PPE) requirements (respirator, etc.).

4.5.6 Work Schedule

4.5.6.1 A normal work schedule shall be five (5) working days per week, eight (8) working hours per day, and forty (40) working hours per week. The normal workweek in Saudi Arabia begins on Sunday and ends on Thursday.

The contractor work schedule shall be adjusted to accommodate the authorized holidays.

4.5.6.2 The contractor shall observe the following Saudi Arabian holidays in a calendar year: Ramadan- Eid, Hajj, Founding Day (Yawm Al- Taasis) and

National Day (Al-Yawm Al- Watani). The contractor shall receive five (5) days

(or as assigned by the Ministry of Labor) holiday leave for both Ramadan-Eid and Hajj. However, certain personnel may be required to work during these holiday periods. In the event contractor personnel work on a scheduled holiday, they shall be entitled to overtime benefits.

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4.5.6.3 The contractor shall authorize employees' absences consistent with the accomplishment of the requirements of the SOW. The contractor shall notify the COR of planned contractor absences of seven days or more at least thirty (30) days in advance. The contractor shall carefully consider single event, vacation requests of more than thirty (30) consecutive days and only approve if the impacts of their absence in the workplace are minimal and do not create a work stoppage. The contractor shall coordinate with the individual

RSLFAC sites to ensure adequate skillsets are available to support RSLFAC’s operational mission, to include surge requirements as coordinated with the

COR and/ or Contractor Program Management, as appropriate.

4.5.6.4 The contractor shall receive day-to-day work effort requirements directly from the local RSLFAC leadership and the RSLFAC will determine the priority of efforts. The contractor personnel shall execute those assigned efforts and manage their assigned contractor personnel appropriately. The contractor shall perform IAW approved contractor procedures, provisions related to safety and shall ensure contractor personnel only perform duties they are qualified and authorized to perform.

4.5.6.5 The contractor shall request and receive approval from the COR prior to supporting any RSLFAC requested Temporary Duty (TDY) requirements. The COR will validate written TDY justifications from the contractor before final approval. Transportation, lodging, and other travel costs allowable under FAR 31.205-46 will be reimbursed to the contractor. The contractor shall follow the guidelines in the Joint Travel Regulation (JTR) for all travel. All TDYs shall be processed using the JTR as guidance. Routine

RSLFAC TDYs shall be charged against the Meeting Support CLIN.

4.5.6.6 The contractor shall request COR approval of overtime when requested to support unscheduled work requirements (surge, emergency, etc.) by the local RSLFAC leadership. The COR will authorize and approve overtime in writing prior to execution as required. The contractor shall not perform any over and above additional work requests until authorized by the

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KO. If the work is required, the KO will direct the COR to approve the additional work request. However, the COR may issue verbal authorization in urgent cases followed by written KO authorization within forty-eight (48) hours.

4.5.7 Accommodations

4.5.7.1 All Saudi Nationals are provided a housing and transportation allowance under the MSS contract. Foreign National and Western hires will be provided housing and transportation services by the RSLFAC for all locations to include housing on RSLFAC installations at remote locations. In the event housing is not available, an allowance shall be authorized as an allowable cost, as approved by the RSLFAC, through the COR.

4.5.7.2 The RSLFAC will support regularly scheduled transportation for contractors to have the opportunity to obtain food and personal needs during off-duty hours. These services are intended for employees who are not Saudi citizens and not authorized to operate vehicles.

4.5.7.3 Any RSLFAC provided or contractor supported housing or transportation provided as a part of the hiring or relocation process must be reviewed by the COR and approved by the KO before use or occupation.

4.5.8 Security

4.5.8.1 The contractor shall provide an adequate number of personnel cleared at the SECRET or National Agency Check with Inquiries (NACI) level to perform tasks at OCONUS locations. The contractor will have access to subsystems as necessary to perform the duties required by this contract, as well as for entry into other RSLFAC, USG, or contractor facilities. The contractor shall be responsible for acquiring the appropriate clearances. While accessing classified material is not anticipated for the completion of this contract, the contractor may be required to maintain the appropriate clearance to be granted access to required data systems.

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4.5.8.2 The contractor shall comply with the overarching security requirements and contractor access to classified information specified in the

DD Form 254. The contractor shall perform work requiring access to classified information or equipment as required after contract award, but prior to the beginning of the period of performance.

4.5.8.3 The contractor shall comply with FAR 52.204-2, Classified/Sensitive Items Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with: (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (32 CFR part 117) and, (2) any revisions to that manual, notice of which has been furnished to the contractor.

4.5.8.4 The contractor shall not be responsible for providing storage of

Communications Security (COMSEC)/Controlled Cryptographic Items (CCI) and equipment.

4.5.8.5 The contractor shall coordinate with the RSLFAC for storage of these items. The Contractor shall inform RSLFAC aviation technicians that classified/sensitive material should be controlled at or above established guidelines as specified in the appropriate Aircraft/Weapon system Security

Classification Guide. The contractor shall comply with AR 190-13 and AR 190-

51 and notify the COR for additional guidance.

4.5.8.6 The contractor shall identify key personnel who will require a

Common Access Card (CAC) in the performance of their duties per this SOW.

Before issuing a CAC, the contractor employee requires, at a minimum, a favorably adjudicated NACI or an equivalent or higher investigation IAW Army

Directive 2014-05.

4.5.8.7 Contractor employees will be issued a CAC only if duties involve one or more of the following:

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a) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely;

b) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or

c) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

4.5.8.8 At the discretion of the COR, an initial CAC may be issued based on a favorable review of a Federal Bureau of Investigation (FBI) fingerprint check and a successfully completed NACI at the Office of Personnel

Management.

4.5.8.9 The contractor shall provide the COR the following information:

Last, First and Middle Names, formally-issued personal identifier (e.g. Social

Security Number, Federal Identification Number, or Tax Identification

Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC. The contractor shall ensure safeguarding of Personally

Identifiable Information (PII).

4.5.8.10 The contractor shall provide the Key Personnel Roster of PM employees and all supervisory personnel IAW DI-MGMT-81419 Contract Data

Requirements List (CDRL) A001. The key personnel roster shall be updated within twenty-four hours of any changes. Key Personnel shall obtain and utilize an Enterprise e-mail (army.mil) account while supporting the performance of this contract.

4.5.8.11 Threat Awareness and Reporting Program (TARP) contractors shall report threat-related incidents, behavioral indicators and other matters of

Counterintelligence (CI) interest IAW AR 381-12, to the COR, RSLFAC MSS

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Program Management, Facility Security Officer (FSO), and Maintenance unit commander, as applicable.

4.5.9 RSLFAC Security Clearance

4.5.9.1 All contractors shall possess Saudi security approval per RSLFAC procedures. All personnel shall comply with rules for protection of Saudi classified data established by the government of Saudi Arabia. The procedure for flight line access at each worksite is established and each worksite has procedures for obtaining local, restricted-area security clearances.

4.5.9.2 To receive the appropriate security clearance and accesses, the contractor shall submit one copy of the security clearance/approval form utilizing Ministry of Defense (MOD) Forms, along with three 4cm x 6cm color photos for each contractor to the local RSLFAC leadership for review and approval.

4.5.10 Semi-Annual Reports

4.5.10.1 RSLFAC requires a semi-annual report for all contractor personnel, as required by MOD security procedures. The following information shall be submitted to the RSLFAC, and will include the following information:

a) FROM: Reporting Period Start Date

b) TO: Reporting Period End Date

c) SERIAL #: Chamber of Commerce number assigned to contractor

d) COMPANY NAME:

e) OWNER: Owner of company

f) NATIONALITY: Nationality of company owner

g) ID/PASSPORT #: For employee requesting access

h) MANAGER: Manager of employee requesting access

i) ID/PASSPORT #: For manager of employee requesting access

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j) MANAGER NATIONALITY: Nationality of manager

k) NATURE OF CONTRACT: “Aviation Maintenance Support Services”

l) WORKING FOR: MOD/Land Forces/RSLFAC

m) NUMBER OF EMPLOYEES:

n) CONTRACT START DATE:

o) CONTRACT END DATE:

4.5.11 Employee Medical Care

The contractor shall provide employee medical insurance and access to immediate medical care. All expenses incurred for medical, and first aid services shall be borne by the contractor. Due to security concerns, the USG is not able to guarantee assistance for any contractor employee located within 50 miles of the KSA border with Yemen.

4.5.12 KSA Labor, Civil and Criminal Law

The contractor shall provide employees with relevant information regarding KSA’s labor laws as well as civil and criminal laws. No Status of Forces Agreement (SOFA) exists between the USG and the KSA. All contractor personnel assigned to work in the KSA under this MSS contract shall be subject to the host nation laws and regulations. The US Department of State web site https://www.state.gov/ provides links to information regarding working in KSA.

4.6 Program Management

4.6.1 PM Requirements

The contractor shall provide a PM for the MSS RSLFAC mission supporting the requirements of this SOW. The PM shall serve as the single POC, responsible for communicating directly with the RSLFAC PM, and reporting through the COR or KO, to the RSLFAC leadership, on aircraft maintenance or logistics issues. The PM shall notify the COR or KO of any negative communications or issues received from RSLFAC leadership pertaining to the contract within twenty-four (24) hours.

4.6.1.1 The contractor shall provide a Program Management Team (PMT) in support of this contract. The PMT shall have a designated and qualified http://www.state.gov/

10/4/24 29 representative on duty during all times of contract performance and responsive to RSLFAC USG, and contractor employees. The PMT shall be located at Riyadh, KSA in order to be more responsive to the RSLFAC and

USG personnel and facilitate daily business. The PMT shall ensure key personnel are hired, retained, and replaced when necessary. The PMT ensures proper provisioning of key personnel enabling them to work effectively. The PMT shall monitor contractor performance. The PMT shall establish and maintain adequate overhead management structure for efficient supervision of employees at all work locations.

4.6.1.2 The contractor shall provide resumes of candidates who meet or exceed all the qualifications/requirements of the position descriptions.

Contractor Position Descriptions (PDs) are found in Attachment 0006.

Requests for a waiver of any qualifications shall be submitted to the COR to communicate with RSLFAC for consideration and acceptance. Based on mission requirements the RSLFAC, through the COR, may adjust various PDs and associated skillset hours and annual rates in coordination with the contractor via an official modification request. No waivers will be given for any aircraft maintainer positions and all personnel must meet the minimum requirements for training and specialized certifications.

4.6.2 Program Management Reviews (PMR) & Meetings

4.6.2.1 The contractor shall conduct PMRs, In Progress Reviews (IPRs) and other program related meetings including, but not limited to, System

Support Working Groups (SSWG), Technical Working Groups (TWG), and

Apache Coordination Technical Services Improvement Programs (ACTSIP) on a cost- reimbursable basis when notified by the PM through the COR. A

PMR/IPR for the entire RSLFAC program shall be required every 180 days.

The PMR/IPR shall be a top-level review with emphasis on cost, schedule, and performance.

4.6.2.2 The PMR/IPR shall include a discussion of funds expended versus schedule achieved, funds remaining, potential funding short falls, 10/4/24 30 critical parts shortages, and other issues affecting schedule. The contractor shall also conduct other meetings as needed by aircraft type, to include teleconferencing, as requested by the RSLFAC through the PM and directed by the COR.

4.6.2.3 The contractor shall submit listing of attendees for validation through the COR before approval by the IPM thirty (30) days prior to event.

4.6.2.4 The contractor shall be required to coordinate all RSLFAC key meetings and events, both in the Continental US (CONUS) and OCONUS, with the COR.

4.6.2.5 The contractor shall prepare and deliver meeting minutes IAW DI-

ADMN-81250, CDRL A004. Labor associated with meeting support shall be charged to the appropriate program management CLIN and any overtime shall be charged IAW overtime procedures.

4.6.3 Safety

4.6.3.1 The contractor shall provide a qualified Aviation Safety Officer

(ASO) to manage the PM’s safety program.

4.6.3.2 The contractor shall ensure the ASO has no other responsibility other than Safety.

4.6.3.3 The contractor shall ensure safety coverage for all hours of work performance on this Contract.