ATT General Provisions and Glossary.docx

The

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Business

Service

Guide is subject to change by

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This document reflects the

Service

Guide in effect as of

January

05, AT&T Business Service Guide General Provisions and Glossary

Table of Contents

GP-10.1. Termination, Restriction or Suspension of Service for Fraud, Abuse or Misuse

GP-10 5. Compliance with Telephone Disclosure and Dispute Resolution Act (TDDRA) 55

GP-18.6. Cross-border transfer and the application of the Standard Contractual Clauses

Page of

AT&T

Business

Service

Guide

AT&T

Service Guide:

General

Provisions

Glossary

The

AT&T

Business

Service

Guide is subject to change by

AT&T

from time to time.

See http://serviceguidenew.att.com for current version.

AT&T

Intellectual

Property.

All rights reserved.

AT&T,

the

AT&T

logo and all other

AT&T

marks contained herein are trademarks of

AT&T Intellectual Property and/or AT&T affiliated companies.

This document reflects the

Service

Guide in effect as of

January

05, AT&T Service Guide: General Provisions & Glossary

General Provisions

Section Effective Date: 09-Jan-2012

The following General Provisions apply with respect to the AT&T services covered by a Service Guide included in the Service Guide Library at http://serviceguidenew.att.com, except as otherwise specified below or as otherwise provided in a specific Service Guide Title or in Customer's Service Agreement.

GP-1. Applicability of General Provisions Section Effective Date: 20-Dec-2006 Specific sections of the General Provisions apply with respect to specific Services as described within each Section and as otherwise noted in the Applicability of Section below.

GP-2. Payment, Billing and Calculation of Charges

GP-2.1. Multiple Location Billing Option

Section Effective Date: 14-Sep-2022

Under the Multiple Location Billing (MLB) Option, AT&T will provide separate bills for multiple locations designated by Customer as MLB locations. Customer is responsible for (a) all orders to add, delete or change service at MLB locations, (b) payment of all charges billed to MLB locations, and (c) compliance by Users at each MLB location with the terms of Customer’s Service Agreement. Usage and/or charges from all MLB locations will be used to determine any applicable discount, and to retire any applicable minimum volume or revenue commitment.

Applicability of Section

· Does not apply to ACC Business Service, AccessMyLAN from AT&T, ACCU-Ring Network Access Service, Actsoft® from AT&T, AirWatch Hosted MDM from AT&T, AirWatch On-Premises MDM from AT&T, Associate PLEDGE from AT&T, AT&T Advanced Recovery Services, AT&T Asset Management for Shipping Containers, AT&T Asset Management - Operations Center, AT&T Authentication and Verification Service, AT&T Business in a Box® as sold as ACC Business, AT&T Business Internet Service, AT&T Business Long Distance, AT&T Business Messaging, AT&T Business Voice over IP Services (BVoIP), AT&T Cloud Voice for Microsoft Teams, AT&T Conferencing Services - AT&T Connect Named User billing model, AT&T Contact Management Services (CMS), AT&T Content Acceleration (ACA) Service, AT&T Content Delivery Network (AT&T CDN) Service, AT&T Cybersecurity Training-as-a-Service, AT&T DataFlow Service, AT&T Dedicated Ethernet (TCAL), AT&T Detect and Connect Solutions™ Commerce Connect Services, AT&T Dual-Mode Mobile Voice, AT&T Endpoint Security with SentinelOne, AT&T Enhanced Transport Service, AT&T Enhanced Virtual Private Line Network Services, AT&T Enterprise Recovery Service, AT&T Equipment and Machinery Solutions, AT&T Ethernet and Wavelength Service, AT&T Ethernet Private Line Service-Wide Area Network-Global, AT&T Ethernet WAN

Alaska Service, AT&T Fleet Management (fka AT&T Fleet Management for Enterprise), AT&T Fleet Manager, AT&T FlexWare, AT&T Flow Designer, AT&T Global Inbound Service, AT&T Global IP Voice Service, AT&T Global Mobile Management, AT&T Global Security Gateway, AT&T Global Smart Messaging Suite, AT&T Global Video Service, AT&T Hosted Outbound Calling Service (AHOCS), AT&T International Satellite Direct Service (ISDS), AT&T International Satellite Shared Earth Station Service, AT&T Internet Aggregation Service, AT&T Internet of Things Console (formerly known as AT&T Internet of Things Multi-Network Connect), AT&T Internet of Things Wireless Communications Demo SIM, AT&T Internet of Things Wireless Service, AT&T Internet of Things Wireless Communications Service for FirstNet, AT&T IoT OBDII Kit, AT&T IP Toll-Free 360 (IPTF360) Service, AT&T Maintenance Solutions (AMS), AT&T Managed Endpoint Security with SentinelOne, AT&T Managed Multi-Network Service, AT&T Message Archiving, AT&T MetroCell, AT&T Mobile Device Management, AT&T Mobile Enterprise Applications Platform (MEAP), AT&T Mobile Enterprise Applications Platform (MEAP) - Managed Solution, AT&T Mobile Services, AT&T Multi-access Edge Computing, AT&T Near Field Communications Connect Services, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T Network Deployment Service, AT&T Network Integration International Private Line, AT&T North American Voice Service, AT&T Office@Hand, AT&T Office@Hand (v2.0), AT&T On- Premises Cellular Network, AT&T OPT-E-WAN® Virtual Private LAN Service (VPLS), AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T Public Safety Solutions, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T SASE with Palo Alto Networks, AT&T SD-WAN with Aruba (fka AT&T SD-WAN with Silver Peak), AT&T Secure Access Service Edge with VMware (fka AT&T SD-WAN with VMware), AT&T SD-WAN - Static Extended Country Reach, AT&T SD-WAN - Static Network Based, AT&T SD-WAN - Static Over The Top, AT&T Secure Remote Access, AT&T Secure Web Gateway, AT&T ShoreTel Mobility Router, AT&T Smart Cities Digital Infrastructure with Current, Powered by GE CityIQ™, AT&T Smart Cities Structure Monitoring, AT&T Smart Grid Metering - Solar Solution, AT&T Smart Grid Operational Data Management, AT&T Smart Grid Solutions - Prepay Energy, AT&T Switched Ethernet Service (TCAL), AT&T Switched EthernetSM Service Third-Party Access (3PA), AT&T Ultravailable® Network Service, AT&T Venue Analytics, AT&T VoicePort Service, AT&T Voice Maintenance Solutions, AT&T VNO (Internet) Service, AT&T VPN Service, AT&T Web Hosting Service, AT&T Work, AT&T Workforce Manager, Blackberry® UEM, Box from AT&T, CalAmp V-Series ELD Solution, Cybersecurity Consulting, Cybersecurity Rating, E-FOTA for Android, FirstNet Compact Rapid Deployable, FirstNet Push-to-Talk, FirstNet Rapid Response, First Priority®, Good Solutions from AT&T, IBM MaaS360 from AT&T, Ivanti Neurons for Healthcare, M2X Data Service, Managed Vulnerability Program, Micron IoT Devices, Mobile Applications for Business - Industry Specific Solutions, Mobile Call Recording, MobileIron Basic Connected Cloud from AT&T, MobileIron Cloud, MobileIron Connected Cloud from AT&T, MobileIron Core, MobileIron Hosted from AT&T, MobileIron VSP from AT&T - Managed Hosted Mobile Device Management (MDM) Solution, NetMotion Software, Norton™ Security for Professionals, Ping Asset IoT Devices, Samsung E-FOTA, Samsung Knox, Sercomm SM-ATK02 Asset Tracker Solution, Sonim XPi device with AT&T IoT Service, Telenav Asset Tracker™ from AT&T, Telenav Track™ from AT&T, Telenav Track LITE™ from AT&T, Telenav Vehicle Tracker™ from AT&T, The Archiving Platform from Smarsh, TotalMobile™ from AT&T, Xata Turnpike from AT&T, and Xora® In-Vehicle™ from AT&T.

· Applies to Toll-Free Services only if bundled with Business Network (ABN) or One Net Service.

· Applies to all other Services.

GP-2.2. Fractional Charges and Credits

Computing Charges or Credits for a Partial Month

When a monthly charge applies for a portion of a billing month (whether due to an installation or discontinuance of service during the billing month, a rate change during the month, or otherwise), the partial charge (or credit) is calculated based on a daily rate (1/30th of the monthly charge) and number of actual days remaining in the month after the event giving rise to the partial charge.

Example: If the billing month starts on the first day of the calendar month and a circuit is disconnected on March 18, a credit applies equal to 1/30th of the monthly charge multiplied by the number of days remaining (13) in the month. If the rate applicable to another circuit changes on March 24, a credit will apply equal to 1/30th of the old monthly charge multiplied by the days remaining (8, including the 24th) in the month, and a partial monthly charge will apply equal to 1/30th of the new monthly charge multiplied by the days remaining (8) in the month.

Daily or Hourly Rates For Service Components with a minimum payment period of one day or one hour, the rate that is in effect at the beginning of the period during which the Service Component was furnished applies for the duration of the minimum payment period. Example: A Service Component for which a daily rate applies is furnished beginning at 4 PM on July 31. At 12:01 AM on August 1, a new rate becomes effective. The rate in effect on July 31 applies for the minimum payment period that expires at 4 PM on August 1. Thereafter, the new rate applies.

Applicability of Section

· Does not apply to AccessMyLAN from AT&T, ACCU-Ring Network Access Service, AirWatch Hosted MDM from AT&T, AirWatch On-Premises MDM from AT&T, AT&T Advanced Exchange with Extended Warranty, AT&T Asset Management - Operations Center, AT&T Business Voice over IP Services (BVoIP), AT&T Asset Management for Shipping Containers, AT&T Cloud Voice for Microsoft Teams, AT&T Conferencing with Cisco WebEx, AT&T Cybersecurity Training-as-a-Service, AT&T Detect and Connect Solutions™ Commerce Connect Services, AT&T Dual-Mode Mobile Voice, AT&T Enhanced Transport Service, AT&T Enterprise Routing Service – Cisco Version, AT&T Equipment and Machinery Solutions, AT&T Global Inbound Service, AT&T Global Mobile Management, AT&T Global Smart Messaging Suite, AT&T Hosted Outbound Calling Service (AHOCS), AT&T Internet of Things Console (formerly known as AT&T Internet of Things Multi-Network Connect), AT&T Internet of Things Wireless Communications Demo SIM, AT&T IoT OBDII Kit, AT&T IP Toll-Free 360 (IPTF360)

Service, AT&T Maintenance Solutions (AMS), AT&T Messaging Toolkit, AT&T Messaging Toolkit - Minimum Commitment Plans, AT&T MetroCell, AT&T Mobile Device Management, AT&T Mobile Services, AT&T Multi-access Edge Computing, AT&T Near Field Communications Connect Services, AT&T Office@Hand, AT&T Office@Hand (v2.0), AT&T On-Premises Cellular Network, AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T Public Safety Solutions, AT&T ShoreTel Mobility Router, AT&T Smart Cities Digital Infrastructure with Current, Powered by GE CityIQ™, AT&T Smart Cities Structure Monitoring, AT&T Smart Grid Operational Data Management, AT&T Smart Grid Solutions - Prepay Energy, AT&T VoicePort Service, AT&T Voice Maintenance Solutions, AT&T Work, AT&T Workforce Manager, bigtincan hub from AT&T, Blackberry® UEM, Box from AT&T, CalAmp V-Series ELD Solution, Cybersecurity Consulting, Cybersecurity Rating, E-FOTA for Android, FirstNet Compact Rapid Deployable, FirstNet Push-to-Talk, FirstNet Rapid Response, First Priority®, Good Solutions from AT&T, IBM MaaS360 from AT&T, Ivanti Neurons for Healthcare, Managed Vulnerability Program, Micron IoT Devices, Mobile Applications for Business - Industry Specific Solutions, MobileIron Basic Connected Cloud from AT&T, MobileIron Cloud, MobileIron Connected Cloud from AT&T, MobileIron Core, MobileIron Hosted from AT&T, MobileIron VSP from AT&T - Managed Hosted Mobile Device Management (MDM) Solution, NetMotion Software, Norton™ Security for Professionals, Ping Asset IoT Devices, Samsung E-FOTA, Samsung Knox, Sercomm SM-ATK02 Asset Tracker Solution, Sonim XPi device with AT&T IoT Service and, Xata Turnpike from AT&T.

· Applies to AT&T Contact Management Services (CMS) only in some circumstances.

· Applies to AT&T Conferencing Services, however, AT&T Connect Named User is prorated.

GP-2.3. Refunds of Credit Balances

If there is a credit balance on a closed Customer account, AT&T may apply such credit balance against any past due balances on any other Customer accounts associated with the same Service Agreement or service as the closed account. Customer will be entitled to a cash refund of any remaining net credit balance.

Applicability of Section

· Applies to all Services, except

· AT&T Advanced Exchange with Extended Warranty,

· AT&T Conferencing with BlueJeans,

· AT&T Dedicated Ethernet (TCAL),

· AT&T Enterprise Routing Service - Cisco Version,

· First Priority®,

· AT&T Global IP Voice Service,

· AT&T Global Smart Messaging Suite,

· AT&T Internet of Things Console (formerly known as AT&T Internet of Things Multi- Network Connect),

· AT&T Internet of Things Wireless Communications Demo SIM,

· AT&T IoT OBDII Kit,

· AT&T IP Toll-Free 360 (IPTF360) Service,

· AT&T Messaging Toolkit,

· AT&T Messaging Toolkit - Minimum Commitment Plans,

· AT&T MetroCell,

· AT&T Multi-access Edge Computing,

· AT&T Network-Based IP VPN Remote Access Service,

· AT&T On-Premises Cellular Network,

· AT&T Public Safety Solutions,

· AT&T Private Cellular Networks,

· AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco)

· AT&T SD-WAN – Static Extended Country Reach

· AT&T SD-WAN – Static Network Based,

· AT&T SD-WAN – Static Over The Top,

· AT&T Smart Grid Solutions - Prepay Energy,

· Blackberry® UEM,

· Box from AT&T,

· Cybersecurity Consulting,

· Cybersecurity Rating,

· E-FOTA for Android,

· FirstNet Compact Rapid Deployable,

· FirstNet Push-to-Talk,

· FirstNet Rapid Response,

· IBM MaaS360 from AT&T

· Managed Vulnerability Program,

· Micron IoT Devices,

· Ping Asset IoT Devices,

· Samsung E-FOTA,

· Sercomm SM-ATK02 Asset Tracker Solution,

· Telenav Track™ from AT&T,

· Telenav Track LITE™ from AT&T, and

· Xata Turnpike from AT&T

· Customer acco unts where the customer care functions are provided by a third-party (e.g., Customers of North American Voice Services receive customer and billing support from Allstream).

GP-2.4. Application of Per Minute Rates Section Effective Date: 17-Nov-2011 When a Service Guide includes usage charges stated as per minute rates, and also sets forth an Initial Period and Additional Period, the per minute rate is prorated based on an Initial Period and an Additional Period. The usage charge for the Initial Period is equal to the per minute rate, multiplied by the number of seconds in the Initial Period divided by 60. The usage charge for each Additional Period is equal to the per minute rate, multiplied by the number of seconds in the Additional Period divided by 60.

For example: If the per minute rate is $0.09, the Initial Period is 18 seconds, and the Additional Period is 6 seconds, then the usage charge for the Initial Period is $0.027 ($0.09 x 18/60) and the usage charge for each Additional Period is $0.009 ($0.09 x 6/60).

The usage charge for each call is equal to the Initial Period rate added to the product of the Additional Period rate multiplied by the number of full or partial Additional Periods by which the call duration exceeds the Initial Period.

Applicability of Section

· Applies to any Service having usage charges in per minute rates and subject to a rate formula based on an Initial Period and Additional Periods.

· Applies to some but not all AT&T Contact Management Services (i.e. applies to Interactive Voice Services but not to VoiceTone).

GP-2.5. Application of Time of Day/Day of Week Rates Section Effective Date: 17-Nov-2011 When a rate varies according to the time of day or day of the week the service is provided (i.e., peak/off-peak rates, standard/discount/economy rates), the time and day at the Customer’s location is used to determine the rate applicable for the full duration of the time the service is provided.

Applicability of Section

· Applies to all Services where a rate can vary based on the time of day or day of week in which the Service is provided.

GP-2.6. Charges Upon Expiration of Commitment Section Effective Date: 14-Sep-2022 After the end of any period during which Customer is entitled to rate stability with respect to a particular service or Service Component pursuant to Customer’s Service Agreement, AT&T may modify the rates, charges, terms and conditions applicable to such service or Service Component on thirty (30) days’ prior notice.

Applicability of Section

· Does not apply to AccessMyLAN from AT&T, AirWatch Hosted MDM from AT&T, AirWatch On-Premises MDM from AT&T, Associated PLEDGE from AT&T, AT&T Dedicated Ethernet (TCAL), AT&T Dual-Mode Mobile Voice, AT&T Endpoint Security with SentinelOne, AT&T Enhanced Transport Service, AT&T Global Inbound Service, AT&T Global Smart Messaging Suite, AT&T Internet of Things Console (formerly known as AT&T Internet of Things Multi-Network Connect), AT&T IoT Demo SIM, AT&T Internet of Things Wireless Communications Demo SIM, AT&T IoT OBDII Kit, AT&T Managed Endpoint Security with SentinelOne, AT&T Maintenance Solutions (AMS), AT&T Messaging Toolkit, AT&T Messaging Toolkit - Minimum Commitment Plans, AT&T Mobile Device Management, AT&T Multi-access Edge Computing, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T Office@Hand, AT&T Office@Hand (v2.0), AT&T On-Premises Cellular Network, AT&T Private Cellular Networks, AT&T SD-WAN with Aruba (fka AT&T SD-WAN with Silver Peak), AT&T Secure Access Service Edge with VMware (fka AT&T SD-WAN with VMware), AT&T ShoreTel Mobility Router, AT&T Smart Grid Solutions - Prepay Energy, AT&T Switched Ethernet Service (TCAL), AT&T VoicePort Service, AT&T Voice Maintenance Solutions, AT&T Work, AT&T Workforce Manager, bigtincan hub from AT&T, Blackberry® UEM, Box from AT&T, Cybersecurity Consulting, Cybersecurity Rating, E-FOTA for Android, FirstNet Compact Rapid Deployable, FirstNet Push-to-Talk, FirstNet Rapid Response, First Priority®, Good Solutions from AT&T, IBM MaaS360 from AT&T, Ivanti Neurons for Healthcare, Managed Vulnerability Program, Micron IoT Devices, MobileIron Basic Connected Cloud from AT&T, MobileIron Cloud, MobileIron Connected Cloud from AT&T, MobileIron Core, MobileIron Hosted from AT&T, MobileIron VSP from AT&T - Managed Hosted Mobile Device Management (MDM) Solution, Norton™ Security for Professionals, Ping Asset IoT Devices, Samsung E-FOTA, Samsung Knox, and Sercomm SM-ATK02 Asset Tracker Solution.

GP-2.7. Information Required for Invoicing

Section Effective Date: 30-Jun-2022

Unless otherwise indicated for a specific Service, AT&T will invoice Customer in the country in which Service is provided. Customer is required to provide to AT&T (at the time of ordering) sufficient information (as specified by AT&T) to allow delivery of an invoice to a Customer affiliate in the countries in which Service is provided, including: Customer affiliate legal entity name, appropriate tax identification number or reference, registered address, billing address, and contact information (including telephone, fax, e-mail and postal address).

Applicability of Section

· Does not apply to AT&T Internet of Things Wireless Communications Demo SIM, AT&T IoT OBDII Kit, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, CalAmp V-Series ELD Solution, E-FOTA for Android, FirstNet Compact Rapid Deployable, First Priority®, IBM MaaS360 from AT&T, Micron IoT Devices, Ping Asset IoT Devices, Samsung E-FOTA, and Sonim XPi device with AT&T IoT Service.

GP-2.8. Method of Invoicing for Service

If AT&T submits an invoice for a Service in a currency that is different from the currency listed in the Service Agreement, Service Guide, or Schedule of Charges applicable to the specific Service, AT&T will calculate the invoice amount using an exchange rate to convert the rate to the currency used for invoicing. AT&T will use the following currency conversion method:

Each month on the first U.S. weekday following the 15th day of the current calendar month, AT&T shall obtain an average exchange rate to convert the rate to the currency used in the invoice. The average exchange rate will be calculated as the average of the closing rates published by Bloomberg L.P.- New York Composite – 5:30 PM US Eastern time from the 1st Business Day following the 15th day of the preceding calendar month through the 15th day (or closest immediately preceding Business Day) of the current calendar month. This average exchange rate will be effective for all invoices issued between the first U.S. weekday following the 15th day of the current calendar month to the 15th day of the next calendar month.

If a Bloomberg L.P. – New York Composite average exchange rate is not available, AT&T will calculate the invoice amount using the currency exchange rate established for such currency conversions published by the Central Bank (or a similarly designated institution deemed acceptable by AT&T as a source for currency exchange rates) for the country in which the invoice is delivered as of the date indicated on the Invoice. If a currency exchange rate is not available as of the date indicated on the invoice, AT&T will use the currency exchange rate available for the first date prior to the invoice date.

Applicability of Section

· Does not apply to AccessMyLAN from AT&T, AT&T Authentication and Verification Service, AT&T Business Messaging, AT&T Internet of Things Wireless Communications Demo SIM, AT&T IoT OBDII Kit, AT&T Multi-access Edge Computing, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T Office@Hand, AT&T Office@Hand (v2.0), AT&T On-Premises Cellular Network, AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T Smart Cities Structure Monitoring, AT&T Threat Detection and Response for Government, AT&T VNO (Internet) Service, AT&T Workforce Manager, CalAmp V-Series ELD Solution, E-FOTA for Android, FirstNet Compact Rapid Deployable, FirstNet Push-to-Talk, FirstNet Rapid Response, First Priority®, IoT Enhanced Support Services, Ivanti Neurons for Healthcare, Micron IoT Devices, Ping Asset IoT Devices, Samsung E-FOTA, Sercomm SM-ATK02 Asset Tracker Solution, Sonim XPi device with AT&T IoT Service, and USM Anywhere.

GP-2.9. Single End Invoice

Single End Invoice (SEI) is a billing feature under which AT&T will consolidate all charges payable by Customer for Service in one or more countries into a single invoice and single currency for payment by Customer. AT&T will invoice Customer or Customer’s Affiliate for Services in a Customer-designated country approved for SEI by AT&T (“Approved SEI Country”). Customer or Customer’s Affiliate must be legally incorporated or established in the designated Approved SEI Country to receive the invoice. The rates applicable for SEI in a country will be described in the Pricing Schedule (or, where applicable, the Schedule of Charges). To deliver an SEI invoice, AT&T will:

· generate the SEI invoice in the month following the month in which the SEI charges would normally be invoiced by AT&T.

Customer shall make payment to AT&T’s Affiliate for the Services billed using SEI in the Approved SEI Country designated by the Customer in the SEI Currency shown on the invoice.

Applicability of Section

· Applies to the following Services: AT&T Business Voice Over IP Service, AT&T Cybersecurity Training-as-a-Service, AT&T Business Long Distance, AT&T Dedicated Internet (ADI), AT&T Endpoint Security with SentinelOne, AT&T Fleet Complete®, AT&T FlexWare℠ , AT&T Managed Endpoint Security with SentinelOne, AT&T Managed Router Solution, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T SD- WAN - Static Network Based (fka AT&T Network-Based IP VPN Remote Access (ANIRA)), AT&T OPT-E-WAN® Virtual Private LAN Service (VPLS), AT&T SASE with Fortinet Service, AT&T SD-WAN - Static Over The Top (fka AT&T Virtual Private Network Tunneling Services (AVTS)), AT&T Secure Remote Access, AT&T Secure Web Gateway, AT&T Software Defined Solutions - AT&T FlexWare, and AT&T Threat Detection and Response for Government, AT&T VPN Service, and Managed Wireless WAN.

GP-2.9.1. SEI Limitations and Exclusions

SEI is available subject to the following limitations:

For some countries, SEI is required as a condition for Customer to obtain Service.

Customer is required to maintain the Approved SEI Country and SEI Currency designated for a minimum of twelve months.

AT&T reserves the right to modify or eliminate SEI without prior notice. Services already contracted for prior to the date of such change, shall continue to be invoiced under the Customer’s existing SEI terms until the expiration of the Pricing Schedule term.

In some jurisdictions, AT&T may charge a Custom Billing Fee which represents costs (such as taxes, duties, levies, tariffs and other similar charges) and other fees associated with the service. The Custom Billing Fee is a variable monthly charge applied to the revenue specific to the SEI Import Country.

On termination of SEI, AT&T will invoice Customer for the SEI Eligible Services in accordance with the then-current invoicing procedure for each SEI Eligible Service.

Applicability of Section

· Applies to the following Services: AT&T Business Long Distance, AT&T Business Voice Over IP Service, AT&T Cybersecurity Training-as-a-Service, AT&T Dedicated Internet

(ADI), AT&T Endpoint Security with SentinelOne, AT&T Fleet Complete®, AT&T FlexWare℠ , AT&T Managed Endpoint Security with SentinelOne, AT&T Managed Router Solution, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T SASE with Fortinet Service, AT&T SASE with Palo Alto Networks, AT&T SD-WAN - Static Network Based (fka AT&T Network-Based IP VPN Remote Access (ANIRA)), AT&T OPT-E-WAN® Virtual Private LAN Service (VPLS), AT&T SD-WAN - Static Over The Top (fka AT&T Virtual Private Network Tunneling Services (AVTS)), AT&T Secure Remote Access, AT&T Secure Web Gateway, AT&T Software Defined Solutions - AT&T FlexWare, AT&T Threat Detection and Response for Government, AT&T VPN Service, and Managed Wireless WAN.

GP-2.9.2. Reach Country Invoice Section Effective Date: 27-Jul-2022 Reach Country Invoice is a billing feature under which AT&T will invoice Customer in one or more countries served through an NNI or with DSE, ILLE, Cross Border Ethernet or provided via another access method. AT&T will invoice Customer or Customer’s Affiliate for Services in a Customer-designated country approved for Reach Country Invoice by AT&T. Customer or Customer’s Affiliate must be legally incorporated or established in the designated country to receive the invoice. The rates applicable for Reach Country Invoice will be described in the Pricing Schedule (or, where applicable, the Schedule of Charges).

Customer shall make payment to AT&T’s Affiliate for the Services billed using the Reach Country Invoice in the designated country in the Currency shown on the invoice.

Applicability of Section

· Does not apply to AccessMyLAN from AT&T, AT&T Business Long Distance, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T Threat Detection and Response for Government, E-FOTA for Android, FirstNet Compact Managed Vulnerability Program, First Priority®, Ivanti Neurons for Healthcare, Rapid Deployable, IBM MaaS360 from AT&T, Samsung E-FOTA, and USM Anywhere.

GP-2.9.2.1. Reach Country Invoice Limitations and Exclusions

Reach Country Invoice is available subject to the following limitations:

Section Effective Date: 27-Jul-2022

For some countries, Reach Country Invoice is required as a condition for Customer to obtain Service.

AT&T reserves the right to modify or eliminate Reach Country Invoice without prior notice.

Applicability of Section

· Does not apply to AccessMyLAN from AT&T, AT&T Business Long Distance, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T Threat Detection and Response for

Government, E-FOTA for Android, FirstNet Compact Rapid Deployable, IBM MaaS360 from AT&T, Ivanti Neurons for Healthcare, Managed Vulnerability Program, Samsung E- FOTA, and USM Anywhere.

GP-2.10. e-Invoicing

Section Effective Date: 17-Oct-2020

For countries where e-invoicing is mandated, except as set forth in the Country Specific Provisions below, AT&T will deliver invoices to Customer by means of BusinessMail Web-Based Billing. AT&T enables Customer to access BusinessMail Web-Based Billing by using a User ID and password. Customer must provide AT&T with the name, telephone number, e-mail address, Tax ID of Customer's designated billing contact for this purpose, and other country specific required documentation as noted below. AT&T will notify Customer's designated billing contact by e-mail when an invoice is made available on BusinessMail. Customer is responsible for checking BusinessMail at least monthly for invoices regardless if Customer has received e-mail notification of invoice availability. Customer will be deemed to have received each invoice as of the date the invoice is made first available by AT&T and Customer's failure to access any invoice shall not relieve, waive or delay Customer's obligation to remit payment to AT&T. Customer must provide AT&T with 45 days' prior written notice of any change affecting Customer's designated billing contact including changes in contact name, telephone number, e- mail address, by e-mail at calainquiry@rdsmail.ims.att.com or by contacting AT&T Customer Care via the telephone number found on the invoice.

Country Specific Documentation Requirements

· GIRO/Type of business

· Comuna/Town

· Postal Code

· Copy of the Customer RUT ("Registro Único Tribuário", the Colombian Tax ID document)

· Chamber of Commerce documents

· Postal Code

Non-Colombian Customers must also provide:

· Copy of the Customer Tax ID document to support the tax identification

Applicability of Section

· Applies to all Services in impacted countries.

GP-3. Country-Specific Provisions

Section Effective Date: 10-Nov-2016

Notwithstanding any other statement within these General Provisions, the appropriate Country terms of this section apply. In addition, the appropriate provisions of this section apply except as stated in each product specific service guide. Service and/or feature availability are subject to local country laws and may be restricted in some countries.

GP-3.1. Argentina GP-3.1.1. Billing Section Effective Date: 10-Nov-2016 Charges are quoted and contracted in US Dollars. All applicable charges are billed in US Dollars or Argentine Pesos. All invoices may be made in Argentine Pesos at the "vendedor transferencia" (seller transfer) exchange rate published by Banco Nación the day before the date the invoice is made.

· Applies to all Services provided within and/or billed in Argentina.

GP-3.1.2. Payment

Section Effective Date: 10-Nov-2016

All payments may be made in US Dollars or in its equivalent in Argentine Pesos at the "vendedor transferencia" (seller transfer) exchange rate published by the Banco Nación the day before the date the payment is made. If in the future, by any law, rule or regulation, the free circulation of US Dollars is limited or restricted, Customer, irrevocably and unconditionally, agrees to buy the amount of necessary external bonds issued in US Dollars by the Argentinean Federal Government to sell them, at AT&T’s option, in New York City, United States of America, or Montevideo, República Oriental del Uruguay, in order to obtain the amount of US Dollars necessary to fulfill Customer's payment obligations. External bonds issued in US Dollars by Argentinean Federal Government shall mean "Bonar 2026 LNY" or any other security or bond issued by the Argentine Federal Government in US Dollars. Customer shall also pay to AT&T all costs, expenses, taxes and withholdings incurred in selling the above mentioned external bonds. Customer irrevocably and unconditionally agrees not to invoke the "Doctrine of Improvidence" (Teoría de la Imprevisión), or any similar defense, to avoid payment as specified above.

· Applies to all Services provided within and/or billed in Argentina.

GP-3.2. Brazil

All Charges for Service are quoted and contracted in USD.

Section Effective Date: 14-Jun-2019

AT&T may invoice all applicable charges according to the following options:

· For Local billing the invoice will be issued to the local Customer in BRL (Brazilian Reais) for payment purposes. The initial and the monthly charges originally expressed in USD in the Customer Contract, Service Order Attachment or Pricing Schedule ("Agreement") will be converted, as of the Contract Effective Date of such Agreement, into BRL using exchange rate issued by “BANCO CENTRAL DO BRASIL”.

In addition to the terms in the Agreement regarding price adjustments, the charges for services shall be adjusted every twelve (12) months as of the Contract Effective Date, in according to the variation of the General Index of Market Price issued by the Getulio Vargas Foundation (IGP-M/Fundacao Getulio Vargas) or by another index defined by the Brazilian government. In the event that during the effective term of this Agreement, it becomes possible to adjust the prices at intervals shorter than herein set forth, the parties in Brazil shall negotiate the adoption of a shorter interval as allowed by the local legislation.

· For Consolidated Statement Service (CSS) or Cross Border Billing (CBB), the invoice will be addressed to the Customer’s legal address outside of Brazil. Invoice amount will appear in BRL with the corresponding USD amount included for payment purposes. The charges originally expressed in USD will be converted into BRL (Brazilian Reais) using exchange rate issued by "BANCO CENTRAL DO BRASIL" day before invoice is issued.

The creation of new taxes, or a change in the taxes applicable to the services covered by this Agreement, or an operation covered by it, shall result in an immediate adjustment of the price to reflect such new taxes.

Brazilian Tax Law does not allow a Credit Note or a negative invoice. Any credit amount due to the Customer will be applied towards future invoices; reducing the monthly amount owed by the Customer.

Letter of Correction Letter of Correction is an option which allows for correction to the original invoice for the following items:

· Customer’s Name

· Customer’s Address

· Customer’s Tax id (CNPJ)

· Applies to all Services provided within and/or billed in Brazil.

GP-3.3. Costa Rica

Services are subject to the terms specified in the local "Quality Telecommunication Regulation from SUTEL" and other related SUTEL resolutions.

Applicability of Section

· Applies to AT&T Dedicated Internet - Global (ADI-G), AT&T Ethernet Private Line Service-Wide Area Network-Global, AT&T SD-WAN - Static Network Based (fka AT&T Network - Based IP VPN Remote Access (ANIRA)), AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), AT&T SASE with Palo Alto Networks, AT&T SD-WAN with Aruba

(fka AT&T SD-WAN with Silver Peak), AT&T Secure Access Service Edge with VMware (fka AT&T SD-WAN with VMware), AT&T SD-WAN - Static Over The Top (fka AT&T Virtual Private Network Tunneling Services (AVTS)), AT&T Software Defined Solutions - AT&T FlexWare, AT&T VPN Service, and Managed Wireless WAN.

GP-3.4. Germany Section Effective Date: 08-Apr-2022 To address provisions of the German Telecommunications and Telemedia Data Protection Act of 2021 (Telekommunikation-Telemedien-Datenschutzgesetz) AT&T defines the following terms:

German Network Traffic Data* German Network Traffic Data that is collected, processed or used in the provision of a telecommunications service to an AT&T customer located in Germany. This data is measured in some increment (e.g., minutes, bytes, etc.) and may include detailed or summary level usage data.

Unless there are special circumstances for data preservation as determined by AT&T, AT&T will mask or purge network traffic data once retention is no longer desired by the Customer.

German Billing Traffic Data* German Billing Traffic Data is German Network Traffic Data that is used to create an invoice but excluding recurring or subscription charges where the unit of measure is ‘month’ or ‘each’.

AT&T will retain German Billing Traffic Data generated in Germany for not more than six months. After six months, billing traffic data will be masked or purged from AT&T systems.

*Data preference elections are managed through AT&T Business Center (http://www.att.com/ebiz/registration/) Once data is masked or purged, it is unrecoverable.

Applicability of Section

· Does not apply to billing disputes and/or legal holds. The purging or masking of data will pause until the underlying issues are resolved. Data presented on billing invoices may be retained as part of the invoice so long as necessary.

· Applies to all wireline Services provided within and/or billed in Germany except for Wholesale Services.

GP-3.5. Italy Section Effective Date: 17-Oct-2020 In compliance with Italian law:

· Local Invoice The e-invoice (XML FatturaPA) will be distributed via Sistema di Interscambio (Sdl), Italian Public Administration’s exchange system, to Customer (per method registered by Customer with Italian tax authorities) and/or the government tax portal:

· Certified e-mail (Posta Elettronica Certificata; PEC)

· Accredited channel (FTP or web service)

· Electronic services made available by the Italian tax authorities (web or app)

· Cross border invoice

· Default: Invoice will be distributed in paper form-hardcopy.

· Optional (upon request): Invoice in electronic form (PDF) via secure e-mail.

Applicability of Section

· Applies to all Services provided within and/or billed in Italy.

GP-3.6. Panama Section Effective Date: 27-Jul-2022 Unless otherwise mandated by Panama’s law, invoices for all applicable charges shall be rendered in USD.

Applicability of Section

· Does not apply to AT&T Business Long Distance, AT&T Cybersecurity Training-as-a- Service, AT&T Fleet Complete®, AT&T On-Premises Cellular Network, AT&T Phone for Business - Advanced, AT&T Private Cellular Networks, AT&T SASE with Cisco (fka AT&T SD-WAN with Cisco), FirstNet Rapid Response, First Priority®, IBM MaaS360 from AT&T, Ivanti Neurons for Healthcare, Managed Vulnerability Program, and USM Anywhere.

· Applies to all Services provided within and/or billed in Panama.

GP-4. General Charges and Fees

GP-4.1. Regulatory Charges and Surcharges

GP-4.1.1. Universal Connectivity Charge

The Universal Connectivity Charge (“UCC”) is an undiscountable monthly charge. The UCC is equal to Customer's total net UCC-Applicable Charges (as defined below), after application of all applicable discounts and credits, multiplied by the UCC percentage. The UCC percentage will be equal to the quarterly Universal Service Fund contribution factor established by the FCC (subject to rounding) in effect as of the bill date. The applicable quarterly contribution factor can be found at http://www.fcc.gov/omd/contribution-factor.html/.

UCC-Applicable Charges UCC-Applicable Charges consist of all charges for jurisdictionally interstate (including international) Basic Telecommunications Services and Interconnected VoIP Services. Charges for communications or transmissions between two points outside the US are not UCC-Applicable Charges.

UCC Waiver

AT&T will waive the UCC with respect to specifically identified UCC-Applicable Charges to the extent that Customer demonstrates to AT&T’s reasonable satisfaction that:

· Customer (a) has filed a Universal Service Worksheet with the Universal Service Administrator covering the twelfth month prior to the month for which Customer seeks the waiver (i.e., to be eligible for a waiver in February 2005, Customer must have filed a Universal Service Worksheet with the Universal Service Administrator covering February 2004) or (b) was not required to file a Universal Service Worksheet covering such period, either because Customer was not then providing telecommunications services or because Customer was then subject to the FCC's de minimis exception to the FCC's filing requirement;

· the charges with respect to which the waiver is sought are for services purchased by Customer for resale; and

· Customer will file a Universal Service Worksheet with the Universal Service Administrator in which the reported billed revenues will include all billed revenues associated with Customer’s resale of services purchased from AT&T for the period during which the waiver is sought.

The UCC will not be waived with respect to: (a) charges for services purchased by Customer for its own use as an end user; (b) charges for which the bill date is on, prior to, or within thirty days after, the date on which Customer applies for a waiver with respect to those charges; or (c) charges for services resold by Customer, if Customer (or another provider that buys services directly or indirectly from Customer) is not subject to direct Universal Service contribution requirements.

LEC-Billed Customers If Customer is billed by a Local Exchange Company other than AT&T, AT&T may mark-up the charge for each call to account for the Universal Connectivity Charge in lieu of having the Universal Connectivity Charge assessed as a separate line item.

Application to Certain Rate Plans Where charges are not identified on a jurisdictional basis, for example, monthly recurring charges for rate plans under AT&T Mobile Solutions, the UCC rate will be applied against the amount of the charge that AT&T reports as subject to the FCC’s quarterly Universal Service Fund contribution factor.

Applicability of Section

· Applies to all Services providing Interconnected VoIP Services or Basic Telecommunications Services, except for AccessMyLAN from AT&T, AT&T Authentication and Verification Service, AT&T Cybersecurity Training-as-a-Service, AT&T DataFlow Service, AT&T Endpoint Security with SentinelOne, AT&T Global Security Gateway, AT&T Global Smart Messaging Suite, AT&T Internet of Things Console (formerly known as AT&T Internet of Things Multi-Network Connect), AT&T Internet of Things Wireless Communications Demo SIM, AT&T IoT OBDII Kit, AT&T Multi-access Edge Computing, AT&T Network Aggregation Service, AT&T Network Aggregation Express Service, AT&T On-Premises Cellular Network, AT&T Private Cellular Networks, AT&T Public Safety Solutions, AT&T SASE with Cisco (fka AT&T SD- WAN with Cisco), AT&T SASE with Fortinet Service, AT&T SD-WAN with Silver Peak, AT&T SD-WAN with Aruba (fka AT&T SD-WAN with Silver Peak), AT&T Secure Access Service Edge with VMware (fka AT&T SD-WAN with VMware), AT&T Smart Cities Digital Infrastructure with Current, Powered by GE CityIQ™, AT&T Smart Cities Structure Monitoring, Blackberry® UEM, AT&T Secure Remote Access, AT&T Secure Web Gateway, AT&T Threat Detection and Response for Government, CalAmp V-Series ELD Solution, E-FOTA for Android, FirstNet Compact Rapid Deployable, FirstNet Push- to-Talk, FirstNet Rapid Response, First Priority®, IBM MaaS360 from AT&T, IoT Enhanced Support Services, Ivanti Neurons for Healthcare, Managed Vulnerability Program, Managed Wireless WAN, Micron IoT Devices, Norton™ Security for Professionals, Ping Asset IoT Devices, Samsung E-FOTA, Sercomm SM-ATK02 Asset Tracker Solution, Sonim XPi device with AT&T IoT Service, and USM Anywhere.

Cross References GP-4.2.1. Administrative Expense Fee

GP-4.1.2. South Carolina Universal Service Charge Section Effective Date: 01-Jan-2020 The South Carolina Universal Service Charge is an undiscountable monthly charge, applied subject to billing availability. The South Carolina Universal Service Charge is equal to Customer's total net intrastate and interstate charges for Service at Customer Sites within the state of South Carolina, after application of all applicable discounts and credits, multiplied by 2.18%. The South Carolina Universal Service Charge is not subject to any waiver or exemption.

Applicability of Section

· Applies to all intrastate and interstate charges for Basic Telecommunications Services (excluding international services) at Customer Sites within the state of South Carolina.

GP-4.1.3. Gross Receipts Tax Allotment Section Effective Date: 14-Sep-2022 When utility or telecommunications assessments, franchise fees, privilege, license, occupational, excise, or other similar taxes or fees, based on receipts or assets are imposed by certain taxing jurisdictions upon AT&T or upon LECs and passed on to AT&T through or with access charges, the…