Amendment_9_Attachment_A.pdf

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141, N257494

AMENDMENT NINE TO THE CENTURYLINK CONTRACT

FOR HI CAPACITY LOCAL VOICE TRUNKING COMMUNICATIONS SERVICES

Contract 505ENT-M11-HICAPCENT-01 (Formerly 15-91579-102)

This Amendment 9 (R084559) is by and between the State of Wisconsin (Customer) and CenturyLink Sales Solutions, Inc, as contracting agent on behalf of the applicable CenturyLink affiliated entities providing the Products and Services (“CenturyLink”). Except as set forth in this Amendment, capitalized terms will have the definitions assigned to them in the Agreement. This Amendment established the terms and conditions governing CenturyLink’s provision of the Products and Services priced herein.

It is agreed by the parties to amend the Contract as follows:

1. Term, No changes. Customer’s existing Initial Term will remain in effect.

2. Addition of Services. Customer is adding a new Service to the Agreement. Customer’s new Services are added as follows:

CENTURYLINK IQ® DATA BUNDLE OFFER ATTACHMENT

The attached contract documents(s) associated with the addition of Services(s) may include, but is not limited to the following: Service Exhibit(s), Pricing Attachment(s), and Service Attachments, which are added to, and constitute a part of, the Agreement and the existing Services. The definition of Services in the Agreement will include the Services in the contract documents attached to this Amendment.

3. Modifications. To the extent that the following provisions are not already in the Agreement or in a previous amendment, they are added through this Amendment.

3.1 Modifications to the LOCAL ACCESS SERVICE EXHIBIT. The following table will be added to Section 2 of the Local Access

Pricing Attachment in the LOCAL ACCESS SERVICE EXHIBIT.

NPA/NXX

Or

CLLI

Loop Tracking ID

Service Address

Type of Local Access

Service Term in months (per Service)

Circuit Speed Local

Access

MRC

Install

NRC

312212 191015708078 427 S La Salle St.

Chicago, IL 60605

ELA - Native 60 100 Mbps $700.00 $0.00

813202 191015708077 655 N Franklin St.

Tampa, FL 33602

ELA - Native 60 100 Mbps $700.00 $0.00

3.2 Modifications to the IQ SIP TRUNK SERVICE EXHIBIT. The following tables will be added to Section 1.2 of the Pricing

Attachment in the IQ SIP TRUNK SERVICE EXHIBIT.

Section 1.2

a) SIP TRUNK SESSION PRICING

SIP TRUNK SESSION PRICING – 60 MONTH INITIAL TERM

Session Type Session Quantity Session MRC

(per Session)

Extended Session MRC

(Per Session MRC times

Quantity)

Session

NRC (per

Session)

SIP Trunk Enterprise Session – 10,000

Minutes Included in Bucket

$12.00

$8,880.00

$0.00

DocuSign Envelope ID: B457D542-F996-4A3C-8BBD-55DBB04BEC31

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141,

b) SIP TRUNK SEAT PRICING

SIP TRUNK SEAT PRICING – 60 MONTH INITIAL TERM

Seat Type Seat Quantity

Seat MRC

(per Seat)

Extended Seat MRC (Per

Seat MRC times Quantity)

Seat NRC

(per Seat)

SIP Trunk Premium Seats 1 $1.75 $1.75 $0.00

SIP Trunk Standard Seats 99 $0.25 $24.75 $0.00

3. Miscellaneous. This Amendment will be effective as of the date it is executed by CenturyLink after the Customer’s signature

(the “Amendment Effective Date”) and will become part of the Agreement. All other terms and conditions in the Agreement shall remain in full force and effect and be binding upon the parties. This Amendment and the Agreement set forth the entire understanding between the parties as to the subject matter herein, and in the event there are any inconsistencies between the two documents, the terms of this Amendment will control. Using CenturyLink’s electronic signature process for the Agreement is acceptable.

The undersigned parties have read and agree to the terms and conditions set forth in this Amendment.

CUSTOMER: STATE OF WISCONSIN DEPARTMENT OF

ADMINISTRATION

CENTURYLINK SALES SOLUTIONS, INC.

Authorized Signature Authorized Signature

Name Typed or Printed Name Typed or Printed Manager – Offer Management

Title Title

Date Date

Dec 6, 2019

Susan Baker

DocuSign Envelope ID: B457D542-F996-4A3C-8BBD-55DBB04BEC31

Director, State Bureau of Procurement

Sara Redford

12/11/2019 | 9:05 AM CST

https://centurylink.na1.echosign.com/verifier?tx=CBJCHBCAABAAn_k0uoMC7oC2sEViWszM7VXRbu7kOQ3P

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141, This CenturyLink IQ® Data Bundle offer attachment ("Attachment") is subject in all respects to the domestic CenturyLink IQ® Networking Service Exhibit, the Local Access Service Exhibit, the Rental CPE Service Exhibit, and the CenturyLink Master Services Agreement (“Agreement”) between Customer and CenturyLink QCC, all of which must be executed between the parties for the offer in this Attachment to apply. All capitalized terms that are used but not defined in this Attachment are defined in the Agreement or Service Exhibit.

1. Scope. Customer may purchase a Data Bundle Standard or Data Bundle Pro solution (each a “Data Bundle”) under this

Attachment. “Data Bundle Standard” is a combination of a CenturyLink IQ Networking Internet or Private Port, Local Access Service, and eligible pre-configured Rental CPE with 8x5 or 24x7 maintenance. Data Bundle Standard includes 10 Rental CPE configuration changes per year. “Data Bundle Pro” includes all Service elements and features of the Data Bundle Standard plus VPN Tunnel configuration, complex routing protocol configuration, NAT, PAT and DMZ configuration, and Ethernet switch options on the Ethernet-based bundles.

VoIP configuration options are available with both Data Bundle Standard and Data Bundle Pro. VoIP configuration options may vary depending on the platform.

2. Eligibility and Restrictions. Customer must order all the applicable Service elements in the Data Bundle at the same time under an Agreement with either a 24, 36, or 60 month Term.

2.1 Data Bundle Ports and Local Access. Data Bundle Standard and Data Bundle Pro are available with the CenturyLink IQ

Networking Port bandwidths shown in the Eligible Rental CPE table below (each a “Data Bundle Port”). Ethernet Data Bundle Ports must use Ethernet Local Access (“ELA”). If Customer uses CPA or Cross Connect Access, Customer must ensure that Local Access is compatible with CenturyLink’s existing networking infrastructure and equipment, including the Rental CPE. CenturyLink will provide End-to-End Performance Reporting for Private Port Data Bundles. The Internet Port or Private PortData Bundle Port MRC will be used to calculate Contributory Charges.

2.2 Rental CPE. The following table shows the eligible Rental CPE that may be used with each Port speed and Data Bundle.

Eligible Rental CPE available with all Data Bundle Port Types (Internet and Private)

Bundle Types

CenturyLink IQ Networking Port Bandwidths

DS1 2xDS1 3xDS1 4xDS1

5xDS1 6xDS1 7xDS1 8xDS1

With ELA:

5 Mbps and

10 – 100 Mbps1

With ELA 100 Mbps

– 1Gbps3

DS3

Data Bundle Standard

(ADTRAN)

ADTRAN

ADTRAN

ADTRAN

908e w/ SBC4

ADTRAN

N/A N/A*

ADTRAN

NV5305

Data Bundle Pro

(ADTRAN)

ADTRAN

908e w/ SBC4

ADTRAN

908e w/ SBC4

ADTRAN

908e w/ SBC4

ADTRAN

ADTRAN 908e w/ SBC4 or 1335P2

ADTRAN

5660 w/

SBC4

ADTRAN

NV5305

Data Bundle Standard (Cisco)

Cisco

Cisco

Cisco

N/A N/A N/A

N/A

Data Bundle Pro (Cisco)

N/A

N/A

N/A

N/A

N/A

Cisco

4431-SEC

N/A

Data Bundle Pro (Juniper)

N/A N/A N/A N/A Juniper NFX250-

S2 N/A

N/A

Data Bundle Standard (Juniper)

N/A N/A N/A N/A N/A Juniper

EX33005 N/A

1Bandwidths increase in 10 Mbps increments.

2The 1335P only supports Ethernet speeds up to 10 Mbps.

3 Bandwidths increase in 100 Mbps increments.

4Session Border Controller.

5VPN tunnels are not supported.

The Rental CPE must be configured and installed for use with a Data Bundle Port. CenturyLink may use repackaged Rental CPE or substitute the Rental CPE with other CPE. Rental CPE maintenance is provided under the applicable Detailed Description. 8x5 Next Business Day (“NBD”) maintenance uses ProMET® Remote Standard Service and 24x7 on-site maintenance uses ProMET® On-Site Premium Service. Customer may request password access for Rental CPE. If CenturyLink grants password access to Customer: (a) Customer waives any claim against CenturyLink or the manufacturer for maintenance, configuration support, repair, loss, or damage to the Rental CPE if a problem is caused by Customer’s use of the password, (b) Customer is not entitled to any SLA credits, (c) CenturyLink

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141, is not obligated to provide any CPE configuration assistance, and (d) any CenturyLink provided CPE configuration assistance will be at its then-current time and material rates.

2.3 Upgrade. During a Service Term, Customer may upgrade a Data Bundle with a Bandwidth Upgrade, Pro Upgrade, Maintenance

Upgrade, or Port Upgrade (collectively an “Upgrade”). All Upgrades are subject to the Upgrade NRC. Customer may need to amend the Agreement to include a revised Term with an Upgrade. Bandwidth and Pro Upgrades must (a) keep the same CPE Rental brand, and

(b) begin a new Service Term that is the same or longer than the existing Service Term except that Customer is not required to begin a new Service Term if both the Local Access circuit and the Rental CPE device do not change as part of the upgrade. CenturyLink may replace Customer’s existing Rental CPE to support the higher bandwidth or a different bundle and Customer must return the existing Rental CPE to CenturyLink within 15 calendar days after the new Rental CPE is installed.

a. Bandwidth Upgrade. Customer may upgrade to a higher bandwidth or to a Managed Data Bundle, which is purchased separately, (each a “Bandwidth Upgrade”) if the Data Bundle has been installed at least three months; provided, however, Customer may not upgrade an ELA speed to NxDS1 or DS3.

b. Pro Upgrade. Customer may upgrade from a Data Bundle Standard to a Data Bundle Pro at the same bandwidth level (“Pro Upgrade”) at any time during the Service Term.

c. Maintenance and Port Upgrade. Customer may upgrade a Data Bundle with 8x5 NBD maintenance to 24x7 on-site maintenance (“Maintenance Upgrade”) or from an Internet Port to a Private Port (“Port Upgrade”) without restarting a new Service Term if Customer: (i.) has a location and Rental CPE that qualifies, (ii.) keeps the same bundle type and bandwidth and (iii.) pays the Upgrade

NRC.

2.4 Moves. Customer may move a Data Bundle to a different Service Address within the same wire center (“Move”). Such Move will not restart the Service Term. Customer must submit notice to CenturyLink at least 30 days before the requested Move date. Local Access ancillary charges may apply.

2.5 Relocation. Customer may relocate a Data Bundle to a domestic Service Address outside of the wire center (“Relocation”) if

Customer: (a) is relocating a Data Bundle that was installed at the old Service Address for at least 12 months, (b) submits the order for the new Service Address and the disconnect order for old Service Address at the same time, (c) submits a new order for a Bandwidth Upgrade, a Pro Upgrade or the same Data Bundle, (d) pays the Upgrade NRC and (e) follows the standard Upgrade process, if applicable.

The Service Term will restart for a Relocation and must be the same or longer than the existing Service Term. If Customer had 24x7 on-site maintenance at the old Service Address and 24x7 on-site maintenance is not available at the new Service Address as a part of a Relocation, Customer may order a Data Bundle with standard 8x5 NBD maintenance. Customer may be required to use the original Rental CPE at Customer’s new Service Address if CenturyLink determines that new or different Rental CPE is not necessary. If Customer requires on-site assistance from CenturyLink to install the Rental CPE at the new Service Address, an additional dispatch fee will apply.

3. Pricing. Customer will pay the rates set forth in a quote or, if applicable, as set forth in Addendum A. A Data Bundle quote is a service order request submitted on a form issued by CenturyLink and signed by Customer that includes the type and details of the specific Data Bundle ordered by Customer. CenturyLink will not waive any Local Access ancillary charges, including Construction charges. Quotes will be governed by the terms and conditions set forth in the Agreement, the applicable Service Exhibits and this Offer Attachment.

3.1 If Customer wishes to order a new Data Bundle or modify an existing Data Bundle as an Upgrade, Move, or Relocation, Customer must (i) sign a new quote that includes the type and details of the updated Data Bundle or, (ii) if Addendum A applies and the new Data Bundle type is not shown in Addendum A, enter into a separate written amendment. If there is a conflict between a signed quote and Addendum A, the quote will apply to the Upgrade or the new Data Bundle that is specified on the quote.

3.2 Data Bundle Pricing. The Data Bundle Port MRC includes the MRCs for the Data Bundle Port and Rental CPE. CenturyLink will waive End-to-End Performance Reporting MRCs. The Data Bundle pricing is exclusive of, and may not be combined any current offers, promotions, or discounts and will only be applied in lieu of any such discounts except the offer in this Attachment may be combined with certain CenturyLink Long Distance and Toll Free offers and the CenturyLink IQ Networking Transition Offer. After the Service Term for a Data Bundle expires, CenturyLink may modify pricing for the Data Bundle. Upgrades and additional Data Bundle orders after an initial order may be subject to then-current Data Bundle pricing.

3.3 Local Access Pricing. Local Access rates are in the quote or in Addendum A.

3.4 Upgrade NRC. Customer must pay the NRC in the table in this section for any Upgrade.

Description Promo code NRC

Upgrade NRC iQBundleUPGR $275.00

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141,

4. Term; Cancellation.

4.1 Term. The term of an individual Data Bundle begins on the date CenturyLink notifies Customer that a Data Bundle is provisioned and ready for use (“Start of Service Date”) and will continue for the number of months as specified in Customer’s order for a Data Bundle (“Service Term”). The Service Term is indicated in the quote or the pricing table in Addendum A. If the CenturyLink IQ Networking Transition Offer and this Data Bundle offer both apply to a Port, the Eligible Service Minimum Term set forth in the Transition Offer will be the “Service Term” if it is greater than the Data Bundle Service Term. Upon expiration of a Service Term, the Data Bundle will remain in effect on a month-to month basis until canceled by either party with 60 days’ prior notice.

4.2 Cancellation. Upon cancellation of a Data Bundle, Customer will remain liable for charges accrued but unpaid as of the cancellation date. If a Data Bundle is canceled by Customer other than for Cause, or by CenturyLink for Cause, before the conclusion of its Service Term, Customer will pay: (a) a Data Bundle Port Cancellation Charge equal to: (i) 100% of the Data Bundle Port’s MRC multiplied by the number of months remaining in the first 12 months of the Service Term, if any; plus (ii) 75% of the Data Bundle Ports MRCs multiplied by the number of months remaining to complete 24 months of the Service Term, if any; plus, if applicable, plus (iii) 50% of the Data Bundle Port’s MRC multiplied by the number of months remaining to complete the remainder of the Service Term and (b) the Local Access Cancellation Charges set forth in the Local Access Service Exhibit. “Cause” means the failure of a party to perform a material obligation under the Agreement, which failure is not remedied: (a) for payment defaults by Customer, within five days of separate written notice from CenturyLink of such default; or (b) for any other material breach, within 30 days after written notice (unless a shorter notice period is identified in a Service Attachment). If a Cancellation Charge requires Customer to pay the amount of any waived or discounted NRC, the Cancellation Charge will be (a) the difference between $500 and the NRC amount shown in the Data Bundle quote or (b) an amount equal to the NRC shown on the Product Pricer quote.

4.3 Waiver of Cancellation Charges.

(a) Upgrade. When Customer Upgrades at the same Service Address, CenturyLink will waive (i) the Data Bundle Port Cancellation

Charge, (ii) Local Access Cancellation Charge for ELA Data Bundles installed for at least 12 months, and (iii) Local Access Cancellation Charges for all other Data Bundles.

(b) Moves. When Customer’s bundle type and bandwidth remain the same in a Move, CenturyLink will waive both the Data Bundle

Port Cancellation Charge and Local Access Cancellation Charge.

(c) Relocation. When Customer has a Relocation, CenturyLink will waive (i) the Data Bundle Port Cancellation Charge and (ii) the

Local Access Cancellation Charges for DS1 through 8xDS1 Data Bundles installed for at least 12 months. CenturyLink will not waive Local Access Cancellation Charges for Relocations of DS3 or Ethernet Data Bundles.

4.4 Rental CPE Purchase. Upon completion of a Service Term, Customer may purchase Rental CPE at its fair market value. If

Customer intends to purchase Rental CPE, Customer must notify CenturyLink of such intention at least 60 days before the end of the Service Term. Customer will purchase Rental CPE on an “as-is” basis, with no representations or warranties of any kind, including no warranties of merchantability or fitness for a particular purpose or representation that any software license associated with the CenturyLink provided CPE is transferrable to Customer. Title and responsibility of the applicable Rental CPE will immediately transfer to Customer upon CenturyLink’s receipt of payment. Once Customer assumes title of Rental CPE, CenturyLink will no longer provide maintenance support or any configuration changes. Customer will be responsible for purchasing or providing any separate maintenance and any software licenses for all purchased Rental CPE. Customer is also responsible for proper disposal of all purchased Rental CPE, and hereby releases CenturyLink from all and any liability relating in any way to the purchased Rental CPE.

5. Add-On Connection. Customer may add optional, CenturyLink-approved CPE cards as shown below (“Add-On Connection

Cards”) to certain Rental CPE if the following conditions are met: (a) the Rental CPE is associated with Data Bundle Pro, (b) there is an available slot in the Rental CPE, (c) Customer purchases the Add-On Connection Card through CenturyLink, and (d) the Add-On Connection Card is from the same manufacturer as the Rental CPE. Add-On Connection Cards are not covered under Rental CPE maintenance SLAs. CenturyLink will drop-ship Add-On Connection Cards to Customer. Customer may purchase on-site installation through CenturyLink or Customer may install the Add-On Connection Cards. If Customer installs any Add-On Connection Cards, Customer must follow CenturyLink provided directions and Customer waives any claim against CenturyLink or the Add-On Connection Card’s manufacturer for maintenance, repair, loss, or damage to the Rental CPE. CenturyLink will support additional configurations for Add-On Connection Cards as part of the 10 configuration changes per year associated with the Rental CPE. Customer must remove the Add-On Connection Card from the original Rental CPE device before shipping the Rental CPE back to CenturyLink or CenturyLink associated vendor. CenturyLink is not responsible for the loss of any Add-On Connection Cards. The Add-On Connection Cards and CenturyLink on-site installation are provided under a separate CenturyLink Service Exhibit with separate charges.

CenturyLink IQ Data Bundle Pro Rental CPE Routers that Support Add-On Connection Cards

Router CenturyLink IQ Data Bundle Bandwidth

ADTRAN 4430 . 5xDS1 through 8xDS1

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141, Adttran1335POE up to 10 Mbps

ADTRAN 5305 . DS3

ADTRAN 5660 w/ SBC and ADTRAN 5660 100 Mbps through 1Gbps in 100Mbps increments

Cisco 4431-SEC 100 Mbps through 1Gbps in 100Mbps increments

CenturyLink-approved Add-On Connection Cards

Cisco ADTRAN

HWIC-1DSU-T1

VWIC3-2MFT-T1/E1

SM-X-1T3/E3

EHWIC-4G-LTE-VZ

EHWIC-4ESG

HWIC-2FE

EHWIC-1GE-SFP-CU

GLC-LH-SMD

GLC-SX-MMD

NIM-1MFT-T1/E1

NIM-2MFT-T1/E1

NIM-4MFT-T1/E1

NIM-ES2-4

NIM-1GE-CU-SFP

NIM-2GE-CU-SFP

1202862L1 (Single T1 NIM 1202872L1 (Dual T1 NIM)

1200481E1 (1000BASELX LC SFP)

1200480E1 (1000BASESX LC SFP)

(a) Replacement Program. CenturyLink will replace a defective Add-On Connection Card within 15 business days after CenturyLink and

Customer mutually determine that the Add-On Connection Card should be replaced. The replacement program will no longer apply if Customer purchases the Rental CPE device. The NRC for the replacement program is in the table in this section.

Description NRC

Add-On Connection Card Replacement Program $0.00 per Add-On Connection Card

6. Miscellaneous. All other terms not specifically set forth in this Attachment, including without limitation, any other rate elements, are as stated in the Agreement and Service Exhibits and will remain in effect. The Data Bundle Pricing will become effective as soon as practicable, but in no event later than the second full billing cycle following the Agreement or Amendment Effective Date. If there is a conflict between any of the following documents, the order of control is: this Attachment, the Service Exhibits, and the Agreement, This Attachment, the CenturyLink IQ Networking Service Exhibit, the Local Access Service Exhibit, the Rental CPE Service Exhibit, and the Agreement set forth the entire understanding between the parties as to the subject matter herein and supersede any prior written or verbal statements, representations, and agreements concerning the subject matter hereof.

7. Other Terms.

7.1 General. Any references to a Revenue Commitment or Contributory Charges will not apply to this Service Exhibit.

7.2. Cancellation and Termination Charges. This section replaces Section 4.6, the Cancellation and Termination Charges set forth in the Agreement:

Termination. Either party may terminate an individual Service: (a) as set forth above with 60 days’ prior written notice to the other party, or (b) for Cause. If an individual Service is terminated by Customer for any reason other than for Cause or by CenturyLink for Cause prior to conclusion of the applicable Service Term, then Customer will pay the Cancellation Charges set forth above, in addition to any and all charges that are accrued but unpaid as of the termination date. If the Agreement is terminated by Customer for any reason other than for Cause, or by CenturyLink for Cause prior to the conclusion of the Service Term, all Services are deemed terminated, and Customer will pay the Cancellation Charges set forth above, in addition to any and all charges that are accrued but unpaid as of the termination date.

7.3 Installation, Maintenance and Repair. The following are supplemental terms to the Scheduled Maintenance and Local Access section of the Agreement: (a) Provision of Services is subject to availability of adequate capacity and CenturyLink’s acceptance of a complete Order Form and (b) Customer is responsible for any facility or equipment repairs on Customer’s side of the demarcation point.

Customer may request a technician dispatch for Service problems. Before dispatching a technician, CenturyLink will notify Customer of the dispatch fee. CenturyLink will assess a dispatch fee if it determines the problem is on Customer's side of the demarcation point or was not caused by CenturyLink’s facilities or equipment on CenturyLink’s side of the demarcation point. “Order Form” includes both order request forms and quotes issued by CenturyLink. If a CenturyLink service requires a quote to validate the Order Form pricing, the quote will take precedence over the order request form, but not over the Service Exhibit.

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141,

7.4 Service Notices. Notices for disconnection of Service must be submitted to CenturyLink via Email at:

BusinessDisconnects@Centurylink.com. Notices of non-renewal for Services must be sent via e-mail to: CenturyLink, Attn.: CenturyLink NoRenew, e-mail: Norenew@centurylink.com. Notices for billing inquiries/disputes or requests for Service Level credits must be submitted to CenturyLink via Customer’s portal at https://www.centurylink.com/business/login/ or via Email at: Care.Inquiry@Centurylink.com. All other routine operational notices will be provided by Customer to its CenturyLink sales representative.

7.5 CPNI. CenturyLink is required by law to treat CPNI confidentially. Customer agrees that CenturyLink may share CPNI within its business operations (e.g., wireless, local, long distance, and broadband services divisions), and with businesses acting on CenturyLink’s behalf, to determine if Customer could benefit from the wide variety of CenturyLink products and services, and in its marketing and sales activities. Customer may withdraw its authorization at any time by informing CenturyLink in writing. Customer's decision regarding CenturyLink's use of CPNI will not affect the quality of service CenturyLink provides Customer. "CPNI" means Customer Proprietary Network Information, which includes confidential account, usage, and billing-related information about the quantity, technical configuration, type, destination, location, and amount of use of a customer’s telecommunications services. CPNI reflects the telecommunications products, services, and features that a customer subscribes to and the usage of such services, including call detail information appearing in a bill. CPNI does not include a customer's name, address, or telephone number.

7.6 Conflicts. If a conflict exists among the provisions of the Service Attachments, the order of priority will be as follows: this Offer

Attachment, the Service Exhibit, the general terms of the Agreement, SLA, SOW (if any) and Order Form, as applicable, and then any other documents attached or expressly incorporated into the Agreement.

DocuSign Envelope ID: B457D542-F996-4A3C-8BBD-55DBB04BEC31 https://www.centurylink.com/business/login/ https://www.centurylink.com/business/login/

R084559 Amendment 9, Amends N71067, N97552, N102708, N169489 (which replaced N155334), N170434, N218580, N255141, ADDENDUM A

CENTURYLINK IQ® DATA BUNDLE PRICING

The CPE Rental term and each Data Bundle Port and Local Access circuit receiving Data Bundle pricing will be subject to the Service Term set forth in the applicable pricing table. If Customer wishes to order a Data Bundle that is not shown in the pricing tables below, Customer must enter into a separate written amendment that includes the applicable Data Bundle.

Key to the symbols used in the following tables:

* The Internet Port or Private Port Data Bundle Port MRC will be used to calculate Contributory Charges.

** The Customer’s location must qualify for on-site maintenance.

The Customer’s ELA price will be determined by the Product Pricer quote.

Data Bundle Select and Pro

60 Month Service Term; 24x7 NBD Maintenance

Ethernet

B a n d w id th

R e n ta l C

P E

P ro m o

C o d e

S o lu ti o n

Data Bundle Port MRC includes Port and

Rental CPE

NRC Internet* Private*

Mbps

Cisco 4431-

SEC/SMF

OMR-084559 Pro N/A $1,123.20 $4,351.33

Mbps

Cisco 4431-

SEC/SMF

OMR-084559 Pro N/A $1,123.20 $4,351.33