Agreement Document from Lumen - State of WI CONFRSERVC Amd 5 - signed_Redacted.pdf

This is Contract Amendment No. 5 to Contract No. 505ENT-M11-CONFRSERVC-01 between the State of Wisconsin Department of Administration and CenturyLink Communications, LLC (now operating as CenturyLink from Monroe, Louisiana). The amendment, signed on November 29, 2021, by Cheryl Edgington, Director of the State Bureau of Procurement, incorporates an "Addendum to Add Emergency Response Service Limitations" to the existing IT - Long Distance and Conferencing Services contract.

The amendment specifically addresses emergency response service limitations for VoIP services provided under the contract, including Hosted VoIP Services, IQ SIP Trunk Service, Analog VoIP Service, SIP Service, FlexVoice, Office Service, Managed Office Service, PCS Voice Enterprise Voice SIP Based Services, and Cisco Webex Calling. The addendum establishes that VoIP services are subject to certain limitations when accessing emergency response services and requires CenturyLink to inform customers about these limitations while obtaining their acknowledgment and acceptance. The document includes detailed warnings about potentially hazardous situations that could result from service limitations and emphasizes that CenturyLink recommends customers always have alternative means of accessing traditional emergency services. The amendment maintains all other existing contract terms and conditions unchanged.