QASP.docx

Attachment 4 Quality Assurance Surveillance Plan (QASP)

FLAGSTAFF JANITORIAL SERVICES

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this SOW. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Summary.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the contractor’s quality assurance system is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality assurance system approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality assurance system is approved, careful application of the process and standards presented in the remainder of this document will ensure a high quality assurance program.

The contractors quality assurance system (CQAS) must include all elements of the SOW. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the CQAS.

Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see if services have been performed in accordance with the PWS and the contractors CQAS.

The contractor on site manager/supervisor will sign acknowledgment of completed checklist and make any comments and corrections of deficiencies. Copy will be provided to the contractor through the Contracting Officer. Periodic inspections may be reduced or increased depending on the contractors performance.

Customer Compliants: The COR will validate any customer complaint and document the compliant with the PWS section reference. The contractor will be allowed to comment. Re-performance shall be performed immediate or other remedies that may be necessary. The validated compliant will be sent to the contractor to file with their CQAS.

The Contractors Quality Assurance System: The COR will periodically review contractors approve CQAS to ensure the contractor is maintaining as required. Deficiencies will be reported to the Contracting Officer for a review of the plan. Review of the CQAS may be rare, depending on the level of performance being provided.