J.2._Appendix_B-_SvcDelSummary.docx

Appendix B – Service Delivery Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success (Appendix B).

Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

1.2. & Contract Specification 100% adherence to performance requirements is required.

Not to exceed three reported occurrences with less than 100% compliance as reported by the COR on the Quality Assurance Report, Appendix D.

Basic Restroom Cleaning Services.

Restrooms are disinfected and free of dirt, deposits, streaks and odors. Shower is disinfected and free of soap films, scum and other deposits. Toilets, urinals and toilet stalls are disinfected and free of scale, stains, scum and other deposits. Floors shall be clean and free of dirt, dust, debris, water streaks, mop marks, etc. Supplies are adequate until next service.

1.3. & Contract Specification 100% adherence to performance requirements is required.

Not to exceed three reported occurrences with less than 100% compliance as reported by the COR on the Quality Assurance Report, Appendix D.

Periodic Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Windows and Venetian Blinds are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

1.4. & Contract Specification 100% adherence to performance requirements is required.

Not to exceed three reported occurrences with less than 100% compliance as reported by the COR on the Quality Assurance Report, Appendix D.

Emergency or Special Event Cleaning Services.

Ordered services meet requirements.

1.5. & Contract Specification 100% adherence to performance requirements is required.

Not to exceed three reported occurrences with less than 100% compliance as reported by the COR on the Quality Assurance Report, Appendix D.