Attachment_02.doc

AG-4568-S-16-0023

NFNC Pisgah RD Pisgah Forest, NC

Janitorial Services

ATTACHMENT 02

STATEMENT OF WORK

DESCRIPTION SPECIFICATIONS

PERFORMANCE WORK DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SECTION I:

GENERAL

SECTION II:

DEFINITIONS

SECTION III:

GOVERNMENT FURNISHED ITEMS

SECTION IV:

CONTRACTOR FURNISHED ITEMS

SECTION V:

PERFORMANCE WORK STATEMENT TASKS AND CRITICAL SUBTASKS

SECTION I: GENERAL

The intention of this solicitation/resultant contract is to obtain janitorial services for the Pisgah Campgrounds, on the Pisgah Ranger District, Pisgah Forest, North Carolina. The contract will be awarded for a Base Period and four (4) seven month Option Periods by means of a Fixed‑Price Performance Based Service Contract.

The Contractor shall provide all labor, supplies, supervision, tools, materials, equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, restrooms, work areas, entrance ways, storage areas. The work consists of completing the Line items in Schedule of Services cost breakdown, Section J, Attachment 00, per Custodial Performance Requirements in this Attachment at the stated frequency in the Frequency of Services Attachment 04, Section J, and Attachment 00, in accordance with the Performance Requirements Summary (PRS) Attachment 03, and Section J.

Location and Description – Sycamore Flats Picnic Area is located 1 mile north on US Highway 276 from the intersection of US 64/276 and NC Highway 280. Coon tree Picnic Area is located 4 miles north on US highway 276 and Looking Glass Falls Day Use Area is located 5 miles past Ranger Station on the Pisgah Ranger District of the Pisgah National Forest in Transylvania County.

Wash Creek Horse camp is located near North Mills River Campground on FS road 5000 in Henderson County, NC. Black Balsam Pit toilets are located on FS road #816 off the Blue Ridge Parkway in Haywood County, NC.

SECTION II: DEFINITIONS

Clean –Clean shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

Contracting Officer – The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The terms include certain authorized representative of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

Contractor – The term Contractor as used herein refers to both the prime contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

Contractor Representative – A foreman or superintendent assigned in accordance with the CONTRACTOR EMPLOYEES clause, Section H.

Disinfect – Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

Waste Containers – Waste Containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, cigarette butts, or refuse of any type.

Dumpsters at Coontree and Sycamore Flats Picnic areas are not included in this contract. 4 dumpsters total.

Annual (A) – Services performed once during each 12 month period of the contract at intervals of 345 to 385 calendar days.

Semi Annual (SA) – Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days.

Quarterly (Q) – Services performed 4 times during each 12 month period of the contract at intervals of 80 to 100 calendar days.

Minor Graffiti – Graffiti that is able to be covered by an 8 1/2 by 11 1/2 sheet of paper.

Monthly (M) – Services performed 12 times during each 12 month period of the contract at intervals of 28 to 31 calendar days.

Twice Weekly (TW) – Service performed twice a week, such as Monday and Thursday or Tuesday and Friday.

Weekly (W) – Services performed 52 times during each 12 month period of the contract at intervals of six to eight calendar days.

Daily (D) – Once each of assigned cleaning days: Monday – Friday, or Sunday – Saturday.

SECTION III: GOVERNMENT FURNISHED ITEMS.

Government Furnished Facilities. The Government will make available to the Contractor a space to store custodial supplies and equipment at the facility reference in Section J, Attachment 3. The Contractor shall be responsible and accountable for taking adequate precautions to prevent fire or water hazards, odors, and vermin. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the space provided. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear.

Government Furnished Materials. The Government will provide training materials that is required by the contracting agency. The Government will not provide any other materials as part of this contract.

Availability of Utilities. The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer’s Representative. Utilities specified will be furnished at no cost to the Contractor.

SECTION IV: CONTRACTOR FURNISHED ITEMS.

Except for items listed in Section III above, the Contractor shall provide all supervision, labor, equipment, materials, supplies, and services to perform the requirements of this contract. Materials, equipment, and supplies provided shall meet the requirements specified in Section J, Attachment 4. Items not listed in Attachment 4 or in the technical specifications shall be of an acceptable commercial grade and quality.

The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of Service Call and Other Services work shall be provided when requested by the Contracting Officer.

b. Work Schedule. In addition to the requirements stated in the "WORK SCHEDULE" clause in Section F, the Contractor's initial work schedule shall indicate the hours of the day and the day of the week services will be performed. The schedule shall list the type of work to be performed and the areas to be worked. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates shall be specified. The initial work schedule shall be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the Contracting Officer's approval at least three working days prior to performance. In preparing the work schedule, the Contractor shall comply with the following general requirements:

(1) Except as may otherwise be specified, all work shall be performed after the Government's regular working hours, as specified in the "DEFINITIONS‑TECHNICAL" clause. If the Contractor desires to work on Saturdays, Sundays, or holidays, prior approval shall be requested in writing and obtained from the Contracting Officer.

c. Safety Data Sheet (SDS). The Contractor shall comply with all State and Federal laws pertaining to hazardous material use, handling and storage. The Contractor shall supply and maintain on site an SDS for each cleaning solution used under this contract.

d. Training Certifications. The Contractor shall ensure their employees complete the required Federal training issued and provided by the contracting agency. The Contractor must provide proof of completion within 10 business days after assignment by the CO.

Interference with Government Business. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including f walls, baseboards, and other surfaces from materials/cleaners not intended to be used on that surface. Accidental splashes shall be removed immediately. The Contractor shall repair and return areas damaged, as a result of work under this contract, to their original condition, to include painting, refinishing, or replacement, if necessary, at no cost to the Government. Smoking is not be permitted in the building at any time.

Security. The Contractor shall provide the Contracting Officer with a list of names, addresses, and telephone numbers of all the Contractor's employees who will be working at this facility This list and completed forms shall be submitted prior to the first workday of the contract period, and any changes to the list shall be provided within twenty-four (24) hours of such change. Once contacted by the Forest Service, CONTRACTOR FURNISHED

MATERIAL AND EQUIPMENT

Contractor is required to purchase Bio-Based Products in accordance with

7 U.S.C.8102(c)(3) and FAR 52.223-1 Bio-based Product Certification submitted by the Contractor.

Contractor is required to purchase supplies in accordance with

48 CFR 52.208-9 and FAR 52.208-9 Contractor Use of Mandatory Sources of Supply or Services.

Materials and equipment shall be of the type and quality used in large‑scale commercial cleaning operations, shall meet the requirements specified herein, and shall be approved by the Contracting Officer before use.

1. Material Requirements. All toilet supplies and custodial materials and supplies provided by the Contractor shall conform to the requirements of the latest edition of the applicable requirements listed herein. Those not covered by federal specifications shall be of commercial grade and quality. Within 10 days after award of this contract, the Contractor shall submit a list of the materials to be used for approval by the Contracting Officer Representative. The list shall include the manufacturers' name, brand name, and statement certifying that materials supplied meet or exceed contract requirements.

a. Supplies. Supplies to be furnished by the Contractor shall conform to the requirements specified below.

(1) Soaps. Soaps for restrooms and kitchen shall conform to the following requirements. A liquid or foaming soap, approximately 15% concentrate shall be provided for use in existing dispensers. If a different type of dispenser is needed, the contractor will provide this at no additional cost following approval by COR. The soap shall be mildly scented with an antibacterial solution and lotion or emollients, conforming to one of the following manufacturers' brand names as specified, or an approved equal.

Vestal

Calgon

Saniflush

QSC

GOJO

(2) Dish Soap. Soap for use in the kitchen sink shall conform to the following requirements. A liquid soap in a pump dispenser shall be mildly scented with an antibacterial solution and lotion or emollients, as approved by the COR

(3) Paper Towels and Toilet Paper. Paper towels and toilet paper shall conform to the following requirements. The Contractor is responsible for determining the quantity of supplies needed for this contract.

(a) Paper towels shall suit the existing paper towel dispensers. The Contractor shall furnish adapters as required to suit existing paper towel dispensers at no additional cost to the Government. Paper towels should be commercial grade, highly absorbent, wet strength type. Factory reject type paper shall not be used in this contract. Towels shall be delivered in unopened cartons.

(b) Toilet tissue shall be medium‑soft, commercial grade. The rolls shall fit existing dispensers. If a different type of dispenser is needed, the contractor will provide this at no additional cost following approval by COR. Factory reject type paper shall not be used in this contract. Paper shall be delivered in unopened cartons.

(5) Urinal Screen / Deodorizer. Urinal Screen / Deodorizer shall be standard commercial type as approved by the COR. Cake and screen deodorants shall be non-toxic, with a pleasant smell and shall fit existing urinals.

(6) Disinfectant Germicidal. An approved chemical agent used for cleaning in order to destroy any harmful microorganisms and odor.

(7) Waste Container Liners. Liners shall be of proper size to fit the containers, and be constructed of durable plastic.

Keys to the restrooms and janitor closets will be issued only to the Contractor and Contractor’s Employees.

Contractor is responsible for the neatness, cleanliness and removal of refuse from his/her supply closet.

Contractor will maintain a list at the restrooms in Sycamore Flats and Coontree Recreation areas showing dates cleaning performed and initialed by person performing cleaning.

All Government equipment, supplies and keys must be returned once contract is completed at end of season (year) before final payment is made.

The Contractor shall perform the following in conjunction with regular contract specifications on a daily basis:

Lights shall be used only in areas where and at the time when work is actually being performed. Ensure that all lights in storage area and plumbing alley are turned off prior to leaving.

Ensure storage area and plumbing alley doors are secure before leaving.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Cleaning of floors and counter tops will be performed according to the manufacturer’s instructions or industry standards.

The Contractor shall perform the following services to provide for the safety and protection of building personnel and property against injury, molestation, loss, and/or damage from any preventable cause, including, but not limited to fire, theft, espionage, and sabotage.

Protect Government property, buildings, materials, equipment, and supplies against unauthorized access, loss, or damage.

Make a tour on each workday to ensure no smoldering, smoking, or burning materials are in trash receptacles.

Establish a system for custodial personnel to report potentially hazardous conditions.

Establish a system for custodial personnel to report damage to property, inoperative equipment improperly working equipment.

Prepare reports of accidents and fires and submit to COR; maintain and make available all records in connection with protection activities. In the event of emergency or unusual occurrences adversely affecting the interest of the Government, summon appropriate assistance, such as the fire and/or police department, and immediately thereafter notify the COR.

SECTION V: PERFORMANCE WORK STATEMENT TASKS AND CRITICAL SUBTASKS

Description of Work – The Contractor shall provide all labor, supervision, tools and equipment and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to restrooms and building, changing area/rooms, entrance ways, and storage areas. The contractor shall perform the work to the Quality Assurance requirements of Section VII.

5.1 Sweep Floors – Sweep floors in restrooms with no evidence of mud, dirt, dust, foreign debris, mop strings or other debris. No dirt/debris shall be left in corners or behind doors.

5.1.1 Acceptable Quality Level: N/A

5.1.2 Means of Measurement: Performance will be measured by random sampling.

5.1.3 Positive Incentives: Positive performance evaluations.

5.1.4 Negative incentives: Negative performance evaluations; rework at no cost to Government.

5.2 Mop Floors – Mop floors in restrooms with no evidence of mud, dirt, dust, foreign debris, streaks, spots, mop strand marks or skipped areas. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. Clean floors utilizing a cleaner-disinfectant. The finished area shall have a uniform luster.

5.2.1 Acceptable Quality Level: N/A

5.2.2 Means of Measurement: Performance will be measured by random sampling.

5.2.3 Positive Incentives: Positive performance evaluations.

5.2.4 Negative incentives: Negative performance evaluations; rework at no cost to Government.

5.3 Empty solid waste/trash/garbage receptacles within the buildings.

Empty waste receptacles and supply/service toilet paper dispensers and feminine napkin waste receptacles.

5.3.1 Acceptable Quality Level: N/A

5.3.2 Means of Measurement: Performance will be measured by random sampling.

5.3.3 Positive Incentives: Positive performance evaluations.

5.3.4 Negative incentives: Negative performance evaluations; rework at no cost to Government

5.4 Empty solid waste/trash receptacles/containers at Looking Glass Falls Parking Area, Pit toilets at Wash Creek Horse camp, and trailhead pit toilets at Rice Pinnacle, Hardtimes and Ledford Branch.

5.4.1 Remove all solid waste/trash/garbage from inside receptacles. At all locations trash containers outside buildings shall be emptied, cleaned and new trash bags placed in trash containers.

5.4.2 Clean exterior of receptacle/container. Pickup and remove any trash/litter/debris left within 10 feet of trash containers.

5.4.3 Pickup and remove trash/litter/debris/cigarette butts in Upper viewing deck area at Looking Glass Falls.

5.4.4 Acceptable Quality Level: N/A

5.4.5 Means of Measurement: Performance will be measured by random sampling.

5.4.6Positive Incentives: Positive performance evaluations.

5.4.7 Negative incentives: Negative performance evaluations; rework at no cost to Government

5.5 Clean Restrooms/Changing Rooms – After cleaning, restrooms and changing rooms will be clean and sanitary. Clean all fixtures, including metal and chrome, water closets, urinals, washbasins, baby changing stations, mirrors, waste receptacles, floor baseboards, dispensers, partitions, and wall surfaces utilizing a germicide cleaner-disinfectant. Clean the full surface area of all stall partitions, doors, hand rails and waste receptacles utilizing a multipurpose (disinfectant-deodorizer) cleaner.

5.5.1 Clean Fixtures –Porcelain fixtures and metal surfaces (washbasins, urinals, toilets) shall be clean and bright, there shall be no dust, spots, stains, rust, mold or mildew, encrustation, human waste or excess moisture remaining on or in fixtures.

5.5.2 Clean Mirrors – use a non- scratching cleaner approved for cleaning glass or stainless steel.

5.5.3 Remove minor graffiti –remove minor graffiti, report all vandalism and graffiti to the C.O.R. for approval to remove.

5.5.4 Replenish supplies and Clean Containers (toilet paper, waste receptacles, sanitary napkin waxed bags, plastic trash bags).

5.6 Disinfect all counters, baby changing stations, sinks, toilets, door handles, light switches. Clean and treat surfaces utilizing a germicidal/disinfectant cleaner.

5.6.1 Acceptable Quality Level: N/A

5.6.2 Means of Measurement: Performance will be measured by random sampling.

5.6.3 Positive Incentives: Positive performance evaluations.

5.6.4 Negative incentives: Negative performance evaluations; rework at no cost to Government.

5.7 Other Inside/Outside Areas –Walkways, drinking/water fountains, and screens/vents shall be cleaned. Exterior light fixtures and exterior door surfaces/vents shall be cleaned to remove spots, cobwebs, dirt, dust, debris or other foreign matter.

5.7.1 Walkways within 10 feet of building should be swept and cleaned of dirt/debris and all trash, litter and garbage removed. Water fountains shall be cleaned to remove rocks, dirt, debris, grime etc. and sanitized.

5.7.2 Acceptable Quality Level: N/A

5.7.3 Means of Measurement: Performance will be measured by random sampling.

5.7.4 Positive Incentives: Positive performance evaluations.

5.7.5 Negative incentives: Negative performance evaluations; rework at no cost to Government.

SECTION VI: CUSTODIAL PERFORMANCE REQUIREMENTS

Performance requirements for the custodial service contract for the Pisgah Campgrounds in Pisgah Forest, N.C., include the following and shall be performed in accordance with the Custodial Services, Frequency of Services, Section J, Attachment (s) 03 and 04.

(1) Space Cleaning. Space cleaning shall consist of the following services each time a space is cleaned.

(a) Emptying Waste Containers/Trash Collection. All waste containers identified in attachment 04, shall be emptied and any plastic liner soiled with food wastes or if soiled or leaking shall be replaced with a new plastic liner. If waste containers are soiled or have odor, they shall be washed inside and outside utilizing a disinfectant and shall be made free of odors. After washing, containers shall be wiped dry and new plastic liners installed. All items placed adjacent to waste containers and marked "TRASH or WASTE" shall also be removed and properly disposed of. All waste collected shall be disposed of in the appropriate dumpster. Waste that falls on the floor and on outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

(2) Restroom Services. Restroom services shall consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti. Stainless steel partitions should be cleaned and polished free of streaks, smudges and oily residue. Mirrors shall be cleaned and polished. All fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced when soiled. If present, shower stall rooms and locker/dressing rooms shall be considered part of the restrooms, and cleaned accordingly. All sanitary waste containers in the women’s restrooms are to be emptied.

(b) Servicing Restrooms. Servicing restrooms shall include inspecting, replenishing, and cleaning dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, urinal screens/deodorizers, disposal seat covers, sanitary disposal bags and soap. The Contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor shall replenish them at no additional cost to the Government. The Contractor shall provide all required restroom supplies.

Attachment 02