Addendum_Two_AttchOne_Dec25.pdf

This is an Addendum Two attachment to the Los Angeles County Internal Services Department's Request for Statement of Qualification (RFSQ) for on-demand interpretation and translation services. The addendum provides clarifications and modifications to the original solicitation for interpretation and translation service providers to support County Departments' language access needs across multiple languages. The RFSQ aims to increase the availability and quality of spoken and signed interpreter services, expand document translation capabilities, provide access to multiple languages, and ensure quality standards for outsourced language access services. The addendum includes technical specifications, service requirements, and procedural clarifications that vendors must address in their qualification statements.

The addendum specifies terms and conditions governing vendor participation in the master agreement, including service delivery standards, quality assurance measures, compensation structures, and performance expectations for both interpretation and translation services. It addresses key operational requirements such as response times, availability windows, language coverage, and documentation standards that qualified vendors must meet. The document establishes parameters for vendor selection, ongoing performance monitoring, and contract administration procedures to ensure County Departments receive consistent, high-quality language access services under the master agreement structure.