ADDENDUM 01 - RFP for Library Patron Experience Navigator Services.pdf

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Attached to
RFP FOR LIBRARY PATRON EXPERIENCE NAVIGATOR SERVICES
Solicitation number
430533,1
Issued by
California

About this file

This addendum to the RFP for Library Patron Experience Navigator Services is issued by the City of Oakland, Library Department in California. The addendum clarifies and modifies requirements for organizations or firms providing Library Patron Experience Navigators to support library operations by engaging with patrons and coordinating with library staff and contracted security officers. The original RFP solicits qualified service providers to supply navigators who will serve as supportive guides within library spaces, with responsibilities including patron engagement, de-escalation support, and coordination with security personnel when enforcement action is necessary. The addendum document contains specific modifications, clarifications, or additional requirements to the original solicitation terms, which would typically address changes to scope, timeline, qualifications, or other material conditions of the contract opportunity.

The specific pricing terms, contract duration, renewal options, funding sources, and other financial details are referenced within the addendum but would require review of the complete addendum document to identify salient modifications to the original RFP. Key contract elements such as set-asides, incumbent contractor information, award timelines, and submission deadlines would be addressed through the addendum's modifications to ensure all bidders operate under current and accurate solicitation parameters.

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RFP for LIBRARY PATRON EXPERIENCE NAVIGATOR SERVICES Addendum No. 1 Page 1 of 2 September 15, 2026

Revised 04/2026

ATTENTION ALL BIDDERS

ADDENDUM NO. 1 to

Date: September 15, 2026

From: Oakland Public Library

To: Prospective Proposers

1. This Addendum No. 1 forms a part of the Contract Documents and modifies the original Request for Proposal Documents.

2. Acknowledge receipt of Addendum No. 1 in the space below and attach this signed document to the Proposal.

3. For questions regarding the following topics below:

i. Project-related questions, contact Contract Administration, contractadmin@oaklandca.gov

ii. For Contract Administration questions (e.g., attachments, etc.) please email contractadmin@oaklandca.gov

iii. Open contracting opportunities https://apps.oaklandca.gov/ContractOpportunities/

iv. iSupplier questions and/or requests to receive an invitation to participate in a project, please send an email to isupplier@oaklandca.gov

4. If you have already registered via iSupplier and did not receive an invitation for this project, please send an email to iSupplier@oaklandca.gov with “RFP for Library Patron Experience Navigator Services” as the subject and we will add you to the invitation list.

5. Please find the following question and answer:

1. Q: Is there an anticipated budget range or a not-to-exceed amount?

A: Ideal budget range is $350,000.00 to $450,000.00 annually. Budget should not exceed $500,000.00 annually.

2. Q: If selected for an award, what type of self‑disclosure forms would be required to meet the 70% lived‑experience preference given HR limitations? What is the expectation?

A: Oakland Public Library (OPL) expects the awarded contractor to provide a statement

Addendum No. 1 Page 2 of 2 September 15, 2026

Revised 04/2026 in their quarterly reports estimating the percentage of staff employed under this contract, during the reporting period, who have relevant lived experience.

Jack Schmidt, Management Assistant

ADDENDUM NO. 1 ACKNOWLEDGED:

Signature of Bidder Date

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