Addenda 01 - Perf. Work Statement.pdf

NAVAL SPECIAL WARFARE COMMAND

SPECIAL OPERATIONS TACTICAL MEDIC PROGRAM

PERFORMANCE WORK STATEMENT

GENERAL: This is a non-personal services contract to provide specialized Emergency Medical Technician (EMT)- Paramedic Training to NSW personnel. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government and Commander Naval Special Warfare Command (COMNAVSPECWARCOM).

1. BACKGROUND:

1.1. Special Warfare Operator (SO) and Special Warfare Boat Operator (SB) rated personnel no longer attend the Special Operations Combat Medic (SOCM) Course at the Joint Special Operations Medical Training Center located on Fort Bragg in order to be trained, designated and serve as primary combat medics for Naval Special Warfare (NSW) and United States Special Operations Command (USSOCOM). Naval Special Warfare Special Operations Tactical Medic schoolhouse (NSW SOTM) is now the sole source of NSW Medics utilizing the nationally recognized paramedic certification as a standard, along with other DOD recognized protocols and standards of care for Special Operations Forces (SOF) Medics. The Nationally Registered Paramedic qualification is foundational in the development of competent SOF battlefield medics.

2. OBJECTIVE:

2.1. This course of instruction has been modified to meet the requirements set out by WARCOM and has leaned on nationally accredited certifications for curriculum, learning objectives and learning outcomes validated through accredited national standardized and controlled testing to establish a baseline capability to then further develop NSW personnel organically as capable SOF Medics.

Presently, the USSOCOM Instruction 350-29 is in the process of update and validation. Currently the SOTM schoolhouse cannot issue a Special Operations Advanced Tactical Paramedic (SO- ATP) card for which SOCOM wide is accepted as a standard requirement for primary SOF medics. Until the revision of the 350-29 is completed and the SOTM schoolhouse can grant that qualification the command relies on the Nationally Recognized Paramedic (NRP) standards because of the universal acceptance of training standards, requirements, and qualifications of senior health care providers and health treatment facilities. The NSW SOTM Paramedic COI is designed as a blended Paramedic level COI focused on tactical combat casualty care and tailored to NSW operational requirements while satisfying nationally recognized certification and training for Paramedics. The NSW SOTM Program is currently established and authorized by the Louisiana Bureau of Emergency Medical Services (LABEMS) to provide EMT Basic through EMT Advanced COI. The SOTM Paramedic COI will leverage an existing accredited Paramedic program to facilitate future NSW SOTM Program accreditation and the establishment of appropriate recertification mechanisms for State and NRP certifications.

3. SCOPE OF WORK:

3.1. The Contractor shall possess all required authorities and accreditations to support the NSW SOTM Program/Schoolhouse and personnel to deliver a condensed and accredited Paramedic COI with associated re-certification for cadre when needed consistent with the LABEMS, National Registry Paramedic (NRP), and NSW tactical combat medic requirements. This shall also include those requirements needed to successfully facilitate future accreditation of the NSW SOTM Program by the Commission on Accreditation of Allied Health Education Programs (CAAHEP). The Contractor shall provide appropriately qualified personnel, services, materials, equipment, supplies and facilities necessary to meet all learning objectives and requirements for State and National Registry Paramedic (NRP) certification for NSW SOTM students. This shall be accomplished in coordination and support of the NSW SOTM personnel providing SOF tactical medic, EMT, and Paramedic training on location at the NSW SOTM Schoolhouse/facilities on board the John C. Stennis Space Center. All training provided to meet NRP certification for students and re-certifications for cadre requirements shall be in accordance with applicable local, state, and nationally recognized authoritative agencies, organizations, standards, and guidelines.

These requirements include certification, accreditation, training and programmatic standards as recognized by CAAHEP, Committee on Accreditation of Educational Programs for the Emergency Medical Services Profession (CoAEMSP), National Registry of Emergency Medical Technicians (NREMT), Louisiana Bureau of Emergency Medical Services (LABEMS), The Department of Transportation (DOT) National Highway Traffic Safety Administration (NHTSA), National Emergency Medical Services Education Standards for Paramedic and National EMS Scope of Practice Model. Requirements may expand in the future to adjust to changing certification, accreditation, training and programmatic standards.

4. REQUIREMENTS: The Contractor shall possess all programmatic authorities and provide qualified personnel, services, materials, equipment, supplies and facilities necessary to meet all learning objectives and requirements. The contractor shall have adequate MOA/MOUs (Third Party Clinical Rotation Agreement) in place to support clinical rotations with hospitals and ambulance services. A templated version of required agreement language pertaining to NSWC personnel is in Attachment 01 and contractor shall ensure execution of these agreements as required prior to commencement of COIs.

The contractor shall provide a copy of third-party agreements within thirty calendar days before any clinical rotation begins. Execution shall at all times be in coordination with and in support of the appropriate NSW SOTM Staff and/or teaching cadre. Training and instruction provided shall at all times remain focused on the care and treatment of combat casualties to the extent that each topic will allow and maintain the intent and requirement for NRP certification of graduates and eventual CAAHEP accreditation of the NSW SOTM Program Paramedic COI.

4.1 General Requirements:

4.1.1.1 Contractor shall appoint a Louisiana State Board of Medical Examiners licensed and in good standing, Medical Doctor (MD). Contractor shall ensure the assigned MD regularly interfaces/coordinates with the NSW Force Medical Officer (FMO) and/or their designee on all appropriate matters concerning the Medical Direction of the NSW SOTM Program and its Paramedic COI. Non-binding estimate is for the MD to meet at least once a month.

4.1.1.2 Contractor shall designate a Program Manager for the NSW SOTM Program Paramedic COI as defined and authorized by LABEMS and CoAEMSP requirements. Ensure the designated NSW SOTM Program Manager regularly coordinates with the NSW SOTM Senior Cadre/Course Manager to ensure synchronicity of all day to day and programmatic requirements. If requested, the designated NSW SOTM Program Manager shall also coordinate with the NSW Force Medical Officer and/or their designee.

4.1.1.3 Contractor shall provide a minimum of 4 total on-site instructors for the SOTM Paramedic COI onboard the Stennis NASA base. Regardless of whether courses are being conducted these four instructors shall be present and on-site on a daily basis.

4.1.1.3.1 Contractor shall provide a minimum of 2 primary didactic onsite instructors exclusively dedicated to the SOTM Paramedic COI and able to instruct and mentor NSW SOTM cadre to effectively qualify as primary instructors for the Paramedic COI as defined by LABEMS and CoAEMSP requirements.

4.1.1.3.2 Contractor shall provide a minimum of 2 primary instructors to exclusively serve as onsite Lead Clinical and Field preceptor coordinators that can also mentor NSW SOTM cadre to effectively a c t as clinical and field preceptor coordinators and meet all appropriate requirements of those positions. These instructors will handle the administrative task of Clinical Rotation auditing both through hard copy run reports and through Field Internship Student Data Acquisition Project electronic run reports. In addition, they will assist with practical skill exercises and simulations throughout the Paramedic COI.

4.1.1.3.3 During performance the contractor shall make a best effort to provide the same two didactic instructors and the same two primary instructors without substitution.

4.1.1.4 Maintain a minimum instructor to student ratio for didactics of 1:12 and an instructor to student ratio of 1:6 for hands on practical course work. Courses with higher number of students or based upon the subject being taught, may require additional instructors in order to maintain these ratios.

4.1.1.5 Provide uniforms required by students and staff to participate in clinical rotations at local EMS department and healthcare treatment facilities.

4.1.1.6 Provide fully licensed experienced staff, which have achieved one of the following accreditations: Paramedic license, paramedic instructor training/certification.

4.1.1.7 Provide test results and metrics within 1 business day of testing day to include answer sheets and test- digital or otherwise.

4.1.1.8 Create and administer post course critiques, administered to attendees of training, which have been reviewed and signed by Program Manager no later than 7 business days from the conclusion of the COI.

4.1.1.9 Support curriculum and lecture development as most appropriate for the NSW SOTM Paramedic course content and intent.

4.1.1.10 Support NSW SOTM Program personnel in all aspects pertaining to Paramedic/EMS instruction, testing, evaluation, sustainment, recertification, CAAHEP accreditation best practices and requirements.

4.1.1.11 Provide emergency care to NSW trainees and NSW members in case of accident or illness while engaged in clinical learning experiences. All health care (emergency or otherwise) an NSW trainee or NSW member receives will be at the expense of the individual involved or of the Federal Government, as appropriate.

4.1.1.12 Provide ample notice, within a twenty-four-hour period, to the NSW SOTM Course Manager and/or their designee in the event of an unscheduled change in support to the program in any way. Notice shall be in the form of verbal and written notification as best appropriate to ensure notification is received and alternative provisions are made and or offered as to avoid any negative impact to the NSW SOTM Program or students learning experience.

4.1.1.13 Provide for all fees and complete all required document submissions associated with obtaining NRP and state certification (testing, and retests) for all students until such time as the NSW SOTM Program has established an appropriate mechanism to directly support those requirements.

4.1.1.14 Provide all required training material and equipment required for a Paramedic COI.

4.1.1.15 All documentation in any form of NSW SOTM Program personnel and students shall be in accordance with all DOD and NSW Personally identifiable information (PII) directives, instruction, policies, and/or guidance. See paragraph ten (10).

4.1.1.16 Instructor Cadre, at a minimum, shall be properly credentialed with a verifiable level of training and experience to be considered a subject matter expert and therefore qualified, licensed, and/or certified to instruct, proctor, and/or certify each learning objective is accomplished successfully as determined by nationally recognized and/or standardized demonstrated level of competency by the student. All personnel involved, to include Medical Doctors (MD), Registered Nurses (RN), and Emergency Medical Technicians of all levels shall have appropriate credentials verifying education, training, licensure, certification, experience, and/or clinical expertise appropriate to their involvement or responsibilities as assigned by the Contractor. RNs and Paramedics shall be nationally, and Louisiana State licensed with a demonstrated professional knowledge, ability, and experience to be designated as instructors, mentors, clinical preceptors, or Field Training Officers (FTOs). All instructors shall possess, in good standing, the necessary licenses and/or certifications to instruct and certify competency of students as defined by accepted medical practice and/or the following issuing authorities, but not limited to:

Louisiana Bureau of Emergency Medical Services; National Registry of Emergency Medical Technicians (NREMT); American Heart Association (AHA); National Association of Emergency Medical Technicians (NAEMT); Committee on Tactical Combat Casualty Care (CoTCCC); American College of Surgeons (ACS).

4.1.1.17 Contractor shall be responsible for securing an interim Tier 1 clearance for all contractor staff members supporting the contract. Interim clearance.

4.1.1.18 The institutions and organizations used by the Contractor shall also maintain and possess all applicable certifications, authorities, and programmatic status as required by the Louisiana State EMS Authority to conduct, assess competency, and train NSW personnel to all aspects of the agreed upon curriculum and Paramedic certification level

4.1.1.19 Contractor shall participate in yearly course reviews with COR and relevant Chain of

Command.

4.1.2 Participate in a Post-Award Conference: This meeting shall provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract.

The meeting shall provide the opportunity to discuss technical, management and security issues. The Post Award Conference will aid both the Government and Contractor in achieving a clear and mutual understanding of all requirements, and identify and resolve any potential issues. The Contractor shall be prepared to discuss any items requiring clarification and gather information as necessary to support each deliverable. The Contractor shall provide a written summary of the Post-Award Conference. Post award conference shall take place within one week of award at Stennis Space Center, Mississippi, with the Paramedic Program Manager and any additional personnel the contractor deems appropriate.

4.1.3 Professional Standards: The Government does not anticipate the contractor needing to access classified information in performance of this contract. However, in the event the contractor is involved with a potential spillage, security violation, or information technology violation, the contractor shall cooperate in any related inquiry or investigation, which may include but not limited to the Government securing contractor property or contractor employee personal property as determined necessary by the Government and/or conducting forensic analysis. Applicable Department of Defense, United Special Operations Command, and Naval Special Warfare regulations, instructions, and policies would apply to such processes.

4.1.4 Non-Disclosure and Conflicts of Interest: All contracted personnel identified in this PWS shall sign a non-disclosure statement during the physical check in process as they will have knowledge of training, facilities, transportation, budget and procurement functions. As such, the Contractor agrees to implement the internal controls necessary, to include internal firewalls, to protect this information from unauthorized use or disclosure and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall immediately notify the KO in writing, if during the performance of the contract, it becomes aware of any circumstance where its personnel or subcontractors may have a conflict of interest. In such circumstances, the Contractor may propose a Conflict of Interest mitigation plan offering suitable processes for alleviating situations that may lead to conflict of interest situations or the appearance of conflict of interest. The Contractor is also cautioned that there may be instances where actions it takes under this contract may preclude it from proposing on request for proposals in support of NSWC.

4.1.5 Assigned Spaces: All contracted personnel shall maintain the cleanliness of all respective assigned spaces. All facilities and equipment issues shall be routed through the Contractor’s Program/Course Manager to inform the Contracting Officer’s Representative (COR).

4.1.6 Comply with applicable DoD, Navy, USSOCOM and NSW cyber-security, information technology (IT) systems, network, and/or security applicable instructions and policies, and ensure all contractor personnel have read and agree to comply with such instructions and policies. The contractor shall especially be familiar with NSWC Acceptable Use Policies and provide training to its personnel as to appropriate practices when interacting with Government IT systems and networks.

4.1.7 Confirmation of valid and current Certifications and Licensing of Instructors and EMTs:

Documentation providing proof of valid and current licensing/certification is required to be provided to the KO and Contracting Officer's Representative (COR) within 10 calendar days of contract award, new hire, or update/refresh/requalification as applicable.

4.2 NSW SOTM Program Paramedic COI: Support the NSW SOTM Program Paramedic COI with the appropriate didactic and practical paramedic instruction, training, and experience to encompass established learning and certification objectives:

4.2.1 Facilitate the NSW SOTM cadre with the instruction for a minimum of 6 students and up to 28 students per class in classroom and practical (Hands-on) experience as to satisfy all requirements for LABEMS, CoAEMSP, and NRP certification in no greater than 22 weeks of training. The Government would prefer a 20-week NSW SOTM program, the Contractor shall provide a plan to transition to a 20 week course in accordance with CDRL 0003. Any changes to the length of training under the terms of the contract will be made by the Contracting Officer.

4.2.2 Facilitate classroom and other didactic training and/or instruction at suitable locations to include but not limited to the NSW SOTM Schoolhouse classroom facilities on Board the John C. Stennis Space Center. Contractor shall ensure that facilities to be used in training shall be approved by the Southern Association of Colleges and Schools, CoAEMSP and NSW SOTM Cadre.

4.2.3 Obtain, maintain, and assist in execution for the NSW SOTM program required MOU and/or agreements with all Hospitals, agencies, and/or organizations involved or required to provide the best possible clinical and hands-on learning experience needed to satisfy NSW SOTM Paramedic COI, US DOT NHTSA National Standard Curriculum for Paramedic, State, Local EMS Authority, CoAEMSP, and NRP certification requirements.

4.2.4 Facilitate required and appropriate hospital clinical rotations and learning opportunities utilizing at a minimum a regional Level 1 or 2 Trauma Center to include 2 alternate hospitals able to provide the most beneficial student experience to best meet the learning objectives and requirements of the NSW SOTM Program, CoAEMSP, and NRP certification.

4.2.5 Facilitate practical student experience in the direct care of trauma patients from point of injury to surgical intensive care unit (SICU) and/or definitive care (admission or discharge from care). To include surgical interventions in and out of a surgical suite and all medical interventions and treatments to the fullest extent allowable based on appropriateness of procedure, patient, accepted standard of medical practice, and scope of practice.

4.2.6 Facilitate required and appropriate ambulance clinical rotations utilizing a designated first responder Advanced Life Support (ALS) agency that will provide the most beneficial student experience to best meet learning objectives and requirements of the NSW SOTM Program, CoAEMSP, and NRP certification.

4.2.7 Assist and facilitate the proper maintenance of all administrative records for each student’s performance throughout the program to include testing, evaluations, and tracking of skill competency utilizing a method that can also be monitored and/or audited by NSW SOTM Cadre. All processes and records shall meet LABEMS, CoAEMSP, and NREMT requirements.

4.2.8 Establish and maintain a record of requirements for certification and accreditation by all applicable authoritative agencies involved in student NRP certification and CAAHEP Paramedic program accreditation. Contractor shall provide prompt notification via phone or email and coordination with NSW SOTM Cadre and/or NSW Force Medical in the event of any real or potential programmatic change affecting such status; to include any subsequent or potential impact to the programs accreditation or NSW SOTM graduates ability to obtain NRP certification.

4.2.9 Materials. The Contractor shall furnish all materials, supplies, and equipment necessary to meet the requirements for the provision of services established under the terms of this contract this includes but is not limited to: Books, Online Learning Modules, Video Resource Labs, and Work Books etc.

4.2.10 Equipment. The Contractor shall provide all equipment and instrumentation necessary to accomplish the intended training objectives in a safe and effective manner. This includes but is not limited to: Stair chairs, Gurneys/Litter, Simulators, PPE, stethoscope, trauma shears, pen lights etc.

4.3 American Heart Association Courses (four to twenty-eight students per course): Provide for all fees and complete all required document submissions associated with obtaining American Heart Association certification, instructor certification, and recertification in the following disciplines until such time as the NSW SOTM Program has established an appropriate mechanism to directly support those requirements:

4.3.1 Basic Life Support (BLS)

4.3.2 Advanced Cardiac Life Support (ACLS)

4.3.3 Pediatric Advanced Life Support (PALS)

4.4 NSW Sustainment and Paramedic Program Support Services. NSW Sustainment and Paramedic Support Services shall be handled as ‘Over and Above Tasking” in accordance with Defense Federal Acquisition Regulation (DFARS) 252.217-7028. If services are required, the Government shall notify the contractor in writing and the Government will provide an expanded description of tasking required. The contractor shall submit an ‘Over and Above’ tasking quote.

Contractor shall not commence tasking until a bi-lateral modification is executed incorporating the over and above tasking.

4.4.1 Assist in the development and implementation of a blended Tactical Paramedic recertification and sustainment Course of instruction.

4.4.1.1 Facilitate Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS) accreditation for the NSW SOTM Program that will support sustainment and recertification requirements for NSW SOTM medic graduates and cadre.

4.4.1.2 Facilitate the establishment of an appropriate EMS sustainment and recertification mechanisms for NSW SOTM program graduates.

4.4.1.3 All training shall be executed in a way as to not overtly advertise or identify students or staff/instructors as members as Naval Special Warfare members unless deemed necessary or appropriate by Naval Special Warfare Authority. Notification of any event or release of information potentially involving a Naval Special Warfare student or training cadre must be immediately reported to the appropriate Naval Special Warfare Authority

4.4.1.4 Facilitate appropriate Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS) accreditation for the NSW SOTM Program that will support sustainment and re-certification requirements for NSW SOTM medic graduates and cadre.

4.4.1.5 Assist the Government in the development and implementation of the SOTM Paramedic Program as requested.

5 DELIVERABLES: In coordination with NSW SOTM Program cadre; facilitate the successful training and certification of NSW SOTM Program students as SOF paramedics as guided by U.S. DOT NHTSA National Standard Curriculum for Paramedic, National EMS Scope of Practice Model, and NSW tactical medic requirements, to include:

5.1 Utilization of a condensed Paramedic program that is authorized by the State of Louisiana EMS

Authority and fully accredited by CAAHEP that will ensure NSW Paramedic COI graduates ability to successfully obtain Louisiana State Paramedic and NRP certifications with the appropriate associated certifications to include Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Prehospital Trauma Life Support (PHTLS military) or equivalent, Pediatric Education for Prehospital Professionals (PEPP) or equivalent.

5.2 Establishment of a Paramedic sustainment/recertification mechanism and/or processes appropriate for NSW SOTM graduates and component Medics authorized and able to maintain Louisiana State and NRP certifications with CECBEMS accreditation.

5.3 Facilitate the establishment of all programmatic and administrative requirements for the NSW SOTM Program to successfully gain CAAHEP Paramedic Program accreditation within a 5 year period of the day of award of this contract to include sustained support for programmatic accreditation requirements unable to be executed solely by the NSW SOTM Program.

Description Num ber

PWS

Ref.

Delivery Date

Post Award Meeting Minutes 0001 4.1.2 30 calendar days after contract award

22 Week Training Plan 0002 4..2.1 30 calendar days after contract award

Tentative 20 Week Training Plan

0003 4.2.1 180 calendar days after contract award

Description Num ber

PWS

Ref.

Delivery Date

Program National Certification

0004 4.0 30 calendar days after post award conference

Contractor Manpower Reporting

0005 6.1 Annually NLT 31 October and/or at contract completion.

Materials and Equipment for training

0006 4.2.9 & 4.2.10

Thirty calendar days prior to start of each class

Grades/Testing Metrics to include answer sheets

0007 4.1.1.7 After every exam within 1 business day

Post Course Critiques 0008 4.1.1.8 Within 7 business days of the conclusion of class

Yearly Course Critique 0009 4.1.1.17 At the end of each option period Third Party Clinical Rotation Agreement

0010 4.0 Thirty calendar days before start of any clinical rotation

6. CONTRACTOR MANPOWER REPORTING

6.1 The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the NSW Center via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov (under Service Contract Reporting). Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: https://www.sam.gov.

7. CONTRACTOR TRAVEL: None

8. SECURITY

8.1 Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

8.2 All contractor personnel are required to be citizens of the United States due to access requirements of Stennis Space Center (NASA).

8.3 Also if applicable. Contractor must be able to obtain personnel and vehicle access to military installations. Contractor is responsible for coordinating all necessary access through the local Military Pass and Decal Office.

9. SAFETY

9.1 Safety in all training events shall be paramount. The contractor shall comply with and maintain appropriate safety instructions and qualification standards in accordance with references located in Paragraph 13.

9.2 Contractor Responsibility

9.2.1 Nothing in the Statement of work, nor any Government action or failure to act in performance of the contract shall relieve the contractor of its responsibility for the safety of the contractor's personnel and property, the Government's personnel and property, and the general public. Furthermore, nothing in this PWS shall relieve the contractor of its responsibility for complying with applicable Federal, State, and Local laws, ordinances, codes and regulations (including those requiring applicable licenses and permits) in connection with the performance of this contract.

9.3 The Government has the right to restrict employment under this contract of any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, or the general well-being or operational mission of the installation and its population.

https://www.sam.gov/

10. PRIVACY ACT AND HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY

ACT (HIPPA)

10.1.1 The Contractor will have access, work with, and/or have to input personally identifiable information (PII) into Government Information Systems in performance of this contract. The Contractor shall adhere to Privacy Act requirements and applicable DoD, Department of Navy (DoN), and United States Special Operations Command (USSOCOM) regulations, instructions, directives and policies regarding PII, including but not limited to NIST 800-122 “Guide to Protecting the Confidentiality of Personally Identifiable Information (PII).”

10.1.2 The Contractor may have access, work with, and/or have to input personal health information (PHI) into Government Information Systems in performance of this contract. The Contractor shall adhere to HIPPA requirements and applicable DoD, DoN, and United States Special Operations Command regulations, instructions, directives and policies regarding PHI, including but not limited to NIST 800-66 “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule.”

10.1.3 For both PII and PHI, the Contractor agrees to assume responsibility for protecting such information, using best practices, and compliance with applicable references. The Contractor shall ensure that all personnel assigned to this effort understand and adhere to the requirements of the Privacy Act and HIPPA and to applicable regulations that implement the Privacy Act and HIPPA.

The Contractor shall identify and safeguard data, information and reports accordingly. In addition, the Contractor shall ensure that Contractor personnel assigned to the contract are trained on properly identifying and handling data and information subject to the Privacy Act prior to commencing work.

11. QUALITY CONTROL:

11.1 The Contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum, provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

12. QUALITY ASSURANCE:

12.1 The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS. The Government will assign a Contracting Officer’s Representative (COR) who will be responsible for monitoring performance in accordance with the requirements of the PWS and the performance objective outlined below. The COR will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

12.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the Contracting Officer will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The Contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the Contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

12.3 The table below describes the Performance Summary Requirements (PRS):

13.0: GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/MATERIAL: None

14.0 APPLICABLE DOCUMENTS

14.1 US DOT NHTSA National Standard curriculum for Paramedic.

(https://www.ems.gov/pdf/education/Emergency-Medical-Technician- Paramedic/Paramedic_1998.pdf )

14.2 US DOT NHTSA National EMS Scope of Practice Model.

(https://www.ems.gov/pdf/education/EMS-Education-for-the-Future-A-Systems- Approach/National_EMS_Scope_Practice_Model.pdf )

15.0 PLACE OF PERFORMANCE: The primary place of performance will be on-board the John C. Stennis

Space Center, MS and general greater New Orleans, LA metropolitan area. Contracting Officer Representative shall be identified to the successful awardee upon issuance of contract.

16.0 PERIOD OF PERFORMANCE: Total period of performance shall be five years, six months if the options at Federal Acquisition Regulation (FAR) 52.217-8, is exercised.

Performance Objective

Performance Threshold Method of Surveillance

Performance Incentive

PRS # 1

Students end COI as certified National Registered Paramedics, and Louisiana State Certified Paramedics

Contractor will be in violation of performance standard if unable to demonstrate the services performed meet industry and safety standards.

COR

Observation

CPARS rating.

PRS # 2

The contractor shall conduct an organic course critique of services and instructors that will be reviewed/signed by program manager and shared with

COR

Contractor will be in violation of performance standard if they fail to produce this formal critique with 7 business days from conclusion of Paramedic COI.

COR

Observation and Validated Customer Complaint received by

COR.

CPARS ratings.

PRS # 3

Contractor shall conduct yearly course reviews prior to each ordering period with COR and relevant Chain of Command.

Program Director and Manager will be present.

Contractor will be in violation of performance standard if meeting is not concluded prior to option renewal.

COR

Observation and Validated Customer Complaint received by

COR.

CPARS ratings.

https://www.ems.gov/pdf/education/Emergency-Medical-Technician-Paramedic/Paramedic_1998.pdf https://www.ems.gov/pdf/education/Emergency-Medical-Technician-Paramedic/Paramedic_1998.pdf https://www.ems.gov/pdf/education/EMS-Education-for-the-Future-A-Systems-Approach/National_EMS_Scope_Practice_Model.pdf https://www.ems.gov/pdf/education/EMS-Education-for-the-Future-A-Systems-Approach/National_EMS_Scope_Practice_Model.pdf