AAM-510 Maintenance SOW_06.23.22_for Market Survey.pdf

Performance Work Statement

Office of Aviation Safety (AVS) Civil Aerospace Medical Institute (CAMI)

Aerospace Medical Human Factors Division

Human Factors Flight Deck

Research Simulator Maintenance Support Contract

June, 2022

Page ii

Table of Contents

1.0 BACKGROUND

2.0 SCOPE OF WORK

2.1 PERIOD OF PERFORMANCE

2.2 PLACE OF PERFORMANCE

3.0 REQUIREMENTS

3.1 LABOR CATEGORIES AND SKILL SETS

3.2 DOCUMENTATION

3.3 ON-DEMAND SIMULATOR MAINTENANCE, UPGRADES, AND MODIFICATION

3.4 SOFTWARE APPLICATIONS DEVELOPMENT AND MAINTENANCE SUPPORT

3.5 SOFTWARE APPLICATIONS SUPPORT SERVICES

3.6 TECHNICAL SUPPORT SERVICES

4.0 SECURITY

5.0 TRAVEL

6.0 FAA GENERAL REQUIREMENTS

6.1 GOVERNMENT SUPPLIED FACILITIES

6.2 GOVERNMENT FURNISHED EQUIPMENT (GFE)

6.4 SAFEGUARDING SENSITIVE BUT UNCLASSIFIED (SBU) INFORMATION

6.5 CONTRACTOR PROVIDED HARDWARE/SOFTWARE

6.6 SOFTWARE DATA RIGHTS

6.7 NORMAL WORKING HOURS

7.0 TRANSITIONAL PLANS

8.0 DELIVERABLES/DELIVERY SCHEDULE

9.0 REFERENCES

APPENDIX A: SIMULATORS AND SUPPORT EQUIPMENT

APPENDIX B: QUALIFICATIONS OF PERSONNEL

1. Qualifications of a Software Programmer

2. Qualifications of a Systems Administrator

3. Sr. Software Architect

4. Qualifications of a Programming Analyst

5. Qualifications of a Systems Technician

6. Qualifications of a Pilot Subject Matter Expert

7. Project Manager

APPENDIX C: SAMPLE PROJECT PROPOSAL TEMPLATE

1.0 Background

The Federal Aviation Administration (FAA) Civilian Aerospace Medical Institute (CAMI) requires technical support services for the continuing support of Flight Deck Simulator Program.

This Performance Work Statement (PWS) identifies services the Contractor will provide to the Human Factors Research Division (AAM-500). This includes, but is not limited to, the AAM- 510 Research Simulators, Associated equipment, and support of Human Factors data integrations for human factors studies as required.

The Flight Deck Human Factors Research Lab consists of General Aviation flight simulators and associated advanced technology for research purposes. The lab has been in operation since 1993 and is a research asset to the FAA with the purpose of supporting human factors research to promote aviation safety in the National Airspace System. Two important priorities for the lab simulators are for them to be operationally relevant to aircraft flying in the NAS today and for them to be modifiable for research purposes.

CAMI has made a major investment in information technology hardware and software systems for managing programs and information regarding FAA facilities inspections, internal and external investigations, AAM-500 resources, and policies and plans. This statement of work describes the services required to support the AAM-500 information management systems and hardware/software platform.

2.0 Scope of Work

The scope of this contract is to provide a variety of current and future IT operational support services to the Human Factors Research Division. In addition to the specific support areas previously identified, the contractor must support any future technologies that are adopted by the government to improve Flight Deck Research Lab systems.

The Contractor must be able to maintain, upgrade and support the Human Factors Research Flight Deck Simulators to support hardware, software and training as described in the Statement of Work at the Government facilities or as directed by the Contracting Officer Representative (COR). The Contractor must provide the labor, tools, and materials for the activities covered under this contract. The Contractor must identify and communicate performance risk areas and be able to supply effective solutions (i.e. hardware/software) to ensure efficient performance of the Flight Deck Simulators.

The contractor must provide the appropriate resources to perform the following major services:

• Provide Software Applications development using the latest technologies as appropriate and in accordance with the rational unified process (RUP).

• Provide software engineering testing, and documentation support.

• Provide Configuration Management and software process Improvement services in accordance with an Integrated Capability Maturity Model (ICMM) process.

• Maintain and upgrade existing software application systems.

• Maintain and upgrade existing operating systems.

• Maintain and implement operating system and application software backups;

including system images and incremental backups for the purpose of recovery to be included within the scope of configuration management and/or disaster recovery standard guidelines.

• Configure, install and maintain the database systems.

• Recommend and implement new reporting solutions.

• Recommend and implement new software and hardware solutions.

• Configure and install hardware and software products, updates and upgrades on application and database servers.

• Respond to the Technical Service Group’s requests to correct hardware and software problems on applications infrastructure.

• Provide engineering planning and design services for improvement of the application systems.

• Develop and maintain technical Standard Operating Procedures (SOPs) for operating the Flight Deck Simulators, Software Deployment and Implementation and Architecture environment.

• Develop training materials and user manuals and conduct training and demonstration sessions for existing/new/upgraded software applications.

• Provide operational, planning and program support as requested by Government customer.

2.1 Period of Performance

The Contract is anticipated to cover a five year period, (Basic 12-month year with four 12-month options). Note: Dates subject to change based on Contract Award date.

1 Basic 12 Month Period May 7, 2023 through May 6, 2024 2 Option I May 7, 2024 through May 6, 2025 3 Option 2 May 7, 2025 through May 6, 2026 4 Option 3 May 7, 2026 through May 6, 2027 5 Option 4 May 7, 2027 through May 6, 2028

2.2 Place of Performance

The Contractor, unless otherwise specified, will perform the services for this Contract at the FAA CAMI (Building 13) located on the MMAC in Oklahoma City, OK.

The Contractor must submit to the COR a list of the contractors employees or sub vendor names name not later than five (5) business days prior to the scheduled visit. If the employee or sub vendor employees are international, the contractor must submit to the COR a list of vendor names not later than ten (10) business days prior to the scheduled visit.

The Government may ship subsystems for repair to the Contractor facility. The Contractor will return the asset to serviceable condition or replace it in accordance with the OEM Operation and Maintenance Manuals (OMM) in accordance with Contracting Officer or COR instructions.

3.0 Requirements

The simulators and simulator support equipment are used for Flight Deck Research operations of the Human Factors Research Laboratory, Civil Aerospace Medical Institute (CAMI). The Flight Deck Research simulators and support equipment are complex systems and subsystems designed to meet the requirements for changing mission needs of the research program as well as evolve with the technological advances in the general aviation aircraft cockpits.

Unlike training simulators that are required by the FAA to not change any of the cockpit equipment without recertification, the Flight Deck Research simulators are designed to be reconfigured specifically for each research study. That makes the flight Deck Research simulators unique because their entire mission is for Human Factors research.

The many complicated computer systems of the simulators are frequently modified to be responsive to the changing requirements of agency sponsors (e.g., adding GPS capability to the simulator). As the aerospace industry advances with digital computer technology, the simulator hardware and software require regular upgrades and modifications to continue to perform adequately for human factors flight deck studies with up-to-date flight deck equipment.

The contractor must shift contractor resources, staff, and expertise as required for optimal efficiency and productivity. The contractor must also provide staff and resources supporting more than one functional area as required by program office.

3.1 Labor Categories and Skill Sets

The contractor must provide and maintain support personnel with appropriate and relevant skills, including ongoing requisite training, to successfully complete all required tasks. Personnel may be located remotely and labor categories must be flexible enough to support a variety of ranges from junior to senior level personnel. (See: Appendix B)

3.2 Documentation

The contractor must update and maintain all pertinent documentation for each functional area and facility as described herein, including but not limited to the following: vendor COTS documentation, product specifications, site plans/topologies, system manuals, desktop application manuals, standard operating procedures, vendor application documentation, testing, quality assurance, contingency operations, backup, recovery, and restart procedures, configuration management related documentation; and all other documentation required by FAA government personnel. Documentation should be made available in hard copy or electronic format, when required.

3.3 On-Demand Simulator Maintenance, Upgrades, and Modification The Contractor must provide on-site maintenance, simulator upgrades, and modifications as needed. The Contractor technical team must excel at the following:

A. Provide all labor with appropriate skill sets to efficiently execute tasks requested and approved by the FAA B. Sourcing and providing parts, and consumables required to perform the tasks requested and approved by the FAA C. Diagnose out-of-service equipment and then propose and execute solutions approved by the

FAA

D. Deploy personnel with the appropriate skillsets to the equipment site within 1 business day as requested E. Knowledgeable about the kind of modifications possible for various simulator types to support FAA planning for upcoming research studies F. Participate in customer meetings as needed to provide technical input

3.4 Software Applications Development and Maintenance Support

The contractor must provide planning, requirements analysis and design, troubleshooting, integration, installation, operations, maintenance, training, documentation, and administrative services for the AAM-510 Flight Deck Simulator Lab application development and maintenance efforts.

The Contractor must provide technical support services including administration, occasional training, and program management utilizing the technical expertise necessary to meet the FAA’s requests for maintenance and modification of CAMI’s Human Factor Flight Deck General Aviation Research Simulator Program as requested. This includes on-demand preventative maintenance, operating system and application backups/restores, upgrades and repairs, and material (hardware/software) replacement support for CAMI’s equipment outlined in Appendix A.

All current applications require complete software development lifecycle support. Applications development services required by AAM-510 include, but are not limited to, the capability to perform system analysis, requirements collection, design, development, training, data conversion, testing, implementation, documentation, maintenance, operations, administration, enhancements, modifications, and end-user support of all Flight Deck Simulator Lab systems.

3.5 Software Applications Support Services

The contractor must provide planning, analysis, troubleshooting, integration, installation, operations, maintenance, training, documentation, and administrative services for the Flight Deck Simulator systems, hardware, and applications:

1. Applications Support: The contractor must provide applications installation, deployment, configuration management, troubleshooting support to the end user of the applications.

2. Telecommunications Administration, Support and Maintenance: Provide support for telecommunications requirements to include cable installations, testing of fault isolation circuits perform problem diagnostics and analysis.

3. Communications and Connectivity Maintenance and Support: Perform communications and connectivity maintenance, including coordination with agency groups, and maintenance vendors to acquire, install, integrate, coordinate, and resolve data communication and connectivity issues and problems.

4. Network Operations: Maintain and support the computer network operations including system backups, environmental monitoring, connectivity, UPS, communications equipment including hubs, routers, switches and all other equipment related communication software.

5. ID Administration and Management: Define, develop, manage and administer User ID, passwords and security keys (public/private, unique)

6. Address Administration: Administer and maintain network and server addresses utilizing

COTS applications if necessary.

7. Inventory and Configuration Management: Maintain inventory for hardware and software according to AAM-510 Flight Deck Human Factors. Research Laboratory policy. Maintain Configuration Management Standards, as established by AAM-510 Flight Deck Human Factors. Research Laboratory.

8. Applications Support and Maintenance: Provide testing, installation, maintenance, management of configuration control, and administration services for applications software.

9. Performance Monitoring: Analyze and assess equipment and performance degradation, including determination of hardware, software, networking, and/or technical changes to meet operating requirements as necessary.

10. Applications Backup Administration: Provide support services to maintain and ensure backup and restore capabilities for operating systems, software applications, and databases on diverse computer platforms, such as networks and client-server environments. This is to include the archiving of critical data sets to media, such as removable drives, tape, and/or optical disc.

11. Documentation: Maintain documentation on how software/hardware is installed.

Document standard operating procedures and backup procedures. Maintain updates as changes occur within operating network environment. Maintain documentation of relevant security information including virus descriptions, removal/recovery instructions, and vendor sites for assistance. Initiate proactive actions and efforts to include developing guidelines on virus detection, elimination, and prevention; and identifying tools and information for responding to incidents/events.

12. Recommend Emerging Technologies: As directed, evaluate hardware, firmware, peripherals, software packages for potential use by Flight Deck Human Factors. Research Laboratory, and provide recommendations for their integration into the environment.

13. Specific/Special Tasking: Specific tasking support for AAM-510 Flight Deck Human

Factors. Research Laboratory includes, but is not limited to, configuring and deploying new hardware and software for the laboratory; development of plans for future IT service requirements, and physical relocation of equipment.

3.6 Technical Support Services

The CAMI Aerospace Human Factors Research Division requires technical support of ongoing maintenance, modification and upgrades of its General Aviation Research Simulators to conduct research necessary to meet mission requirements. The technical support may require assistance with database maintenance, migrations & integration, software/hardware preventative maintenance, modifications and upgrades to conduct Human Factors Flight Deck analysis when new avionics symbology or technology is designed, or as other sponsored research drives it. The Contractor must provide skilled staff that understands aerospace human factors research simulation and requirements to support a thriving research program and the tasks required. The Contractor must ensure that candidates have sufficient knowledge, experience, and technical skills to be recognized as having the required expertise and possess the qualifications in the general and specific areas outlined below.

3.6.1 Software Programmer

A. Provide Software Configuration and Programming for Human Factors Flight Deck Simulators.

B. Develop & Maintain CAMI Human Factors Research Flight Deck Software programs in accordance with approved system/subsystem design requirements and specifications.

C. Must be able to perform complex analytical projects as part of the Human Factors Flight Deck

Research Simulator Team throughout the life cycle of the simulators D. Must be able to analyze processes and procedures and create program design modifications to support research of emerging technologies across the NAS.

E. Must be able to test unit code modules F. Must provide supporting documentation supporting analysis, design and development activities.

3.6.2 Systems Administrator

A. Must be able to support Human Factor Flight Deck Systems Administration supporting operational activities across General Aviation Research Simulator Program and its various subsystems.

B. Must ensure system availability and functionality C. Must ensure data migration, integration, system backup

3.6.3 Sr. Software Architect

A. Must be able to define requirements, conceptualize Human Factor Research Simulator hardware and software, develop system designs, present alternative designs and make recommendations for possible system enhancements.

B. Must be able to direct the efforts of programmers.

3.6.4 Programming Analyst

A. Responsibilities include applying research, specialized technical and analytical skills and techniques in the support of Human Factors Flight Deck Research Simulator Program.

B. Must be able to assist in definition of program requirements, assessment of required resources, identification of processes and procedures, addressing of outstanding issues for resolution and description of alternative approaches.

C. Must be able to propose and/or develop methodologies for the reduction of Flight Deck Simulator Program operation/program data into appropriate electronic format.

3.6.5 Systems Technician

A. Must be able to perform tasks related to electrical and computer fabrication B. Must be able to work directly in the wiring and fabrication of Human Factors Flight Deck

Research Simulators systems, subsystems.

C. Must have basic understanding of wiring and fabrication of electrical and mechanical panels, switches and related electrical and mechanical equipment.

3.6.6 Pilot: Subject Matter Experts

A. Use instrumentation to guide flights when visibility is poor.

B. Start engines; operate controls, and pilot airplanes to transport passengers, mail, or freight, adhering to flight plans, regulations, and procedures.

C. Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.

D. Monitor gauges, warning devices, and control panels to verify aircraft performance and to regulate engine speed.

3.6.7 Project Manager

A. Plan and facilitate the efficient implementation of upgrades and support for all AAM-510 simulators and associated equipment.

B. Participate effectively in project and program planning for simulation research with principal investigators, psychology technicians, computer specialists, and laboratory manager.

C. Consistently interact in a proactive fashion with team members and laboratory personnel and provide support to principal investigators using the simulation laboratories so that research tasks can be completed as planned.

D. Prepare time, cost and capability plans for near-term and longer-term modifications and upgrades to the simulators for consideration by the principal investigators and laboratory and division managers.

E. Organize and implement plans to incorporate approved simulator upgrades and modifications in a timely manner to meet research needs.

3.6.8 General Qualifications

A. All labor categories require the best combination of expertise and competence available to perform the duties described in the Service Contract Act Directory of Occupations issued by the Department of Labor and have the work/skills defined in this SOW that are obtainable at prevailing or negotiated wage rates. The scope of this SOW is not meant to exclude administrative tasks or specific efforts under a task that may require unique/temporary combinations of expertise, competence and/or responsibility.

B. The Contractor must provide capable employees trained and qualified as outlined below.

All employees must be able to speak, read, write, and understand English fluently. All employees must be competent using email and Microsoft Office products (Word, PowerPoint, and Excel).

C. The Contractor must provide support services including administration, management, and performance of the tasks outlined in this SOW. The Contractor must be able to perform to Federal Aviation Regulation (FAR) Part 67, ISO-9001 certified FAA AVS QMS procedures and written policies.

D. The Contractor must be able to hire and maintain key personnel and keep its staff current and be capable of providing the necessary services in the fulfillment of the Aerospace Human Factors Research mission. (Note: * Identified as Key Personnel with X Number of positions currently filled)

E. The Contractor is solely responsible for hiring, selecting/non-selecting, upgrading/promoting, making work assignments, providing work-related awards or discipline, approving work schedules/absences, handling labor-management issues, career planning, and compensation for all employees working under or having the potential to work under this SOW. Any suspected or actual incident of FAA personnel being involved in these processes must be reported to the CO.

F. The FAA reserves the right to direct the contractor to remove any employee who does not comply with the provisions of the contract.

3.5 Program Management Support

The Contractor must provide program management support to ensure that the activities are performed efficiently, accurately, on time, and in compliance with the AMS and this SOW.

The Contractor Project Manager must excel at the following:

A. Managing a project’s timeline, cost, and quality to meet customer expectations B. Preparing project proposals with realistic timeline and cost projections C. Preparing post-task summaries with actual timeline and cost information D. Professional communication with Government customers E. Proactive communication and planning for anticipated customer needs and/or foreseen issues F. Timely submission of monthly reporting and invoicing G. Organized invoicing that provides transparency of cost per task H. Quality control checking during project execution I. Participation in recurring Status Update Meetings with customer, and other meetings as needed.

3.6 Over and Above

The acquisition may necessitate additional support services deemed necessary to the Aerospace Human Factor Research Division’s mission as outlined in its Research Program Directive. The Contracting Officer will request a proposal from the Contractor as the necessity for additional support is required (i.e. Technical Writer, General Clerk, Subject Matter Experts (SME), Simulation Specialist, Configuration Management Specialist, and Computer Graphics Specialist). These changes shall be incorporated into the Contract through bilateral modification.

4.0 Security

The contractor shall ensure that employees observe and comply with all FAA/CAMI policies, regulations and procedures concerning fire, safety, environmental protection, sanitation, identification, security, traffic, parking, limited access areas, gratuities, and conduct. Contract employees working in government facilities shall be responsible for compliance with applicable building and physical security requirements. These requirements include, but are not limited to, the use of authorized entrance and exit points, responsibility for securing doors, protecting government property from loss theft abuse or damage, and the use of telephones and computers for only mission related activities. The contractor shall be responsible for safeguarding all Government property issued for contractor use. Specific security requirements for tasked projects shall be identified in the Task Order.

4.1 Clearances

All contractor personnel are required to submit to a FAA Background Investigation (BI).

Contractor personnel are required to complete the security forms and forward them to the Investigations Division, prior to assignment to work location and performing work.

Contractor employees may not perform work under this task, or any subsequent sub-tasks, until they submit the security forms and FAA gives preliminary approval for assignment.

Should the FAA determine that a contractor employee is unsuitable for a position, the contractor employee will be denied access to FAA facilities, sensitive information, and will not be eligible for assignment to this task.

4.2 Badges

The contractor shall be responsible for transitioning employees if required and obtaining an FAA issued identification badge and car decal for each employee upon initial entry to the work site.

While on FAA premises, each contractor shall wear their FAA identification badge at all times in accordance with FAA/MMAC current policies and directives.

5.0 Travel

The Contractor must travel, as tasked, to support the program. The Contractor must travel to provide on-site personnel as needed at work locations. The FAA Technical Officer must approve all travel in advance of its occurrence. The Contractor will not be reimbursed for any unauthorized travel.

The Government will reimburse the contractor for travel and per diem costs incurred only in the performance of this contract. Reimbursement will be at cost only and in accordance with Joint Travel Regulations of the Federal Government. The Government will not reimburse the contractor for travel costs incurred in the replacement of personnel when such replacement is accomplished for the contractor’s or employee’s convenience.

6.0 FAA General Requirements

6.1 Government Supplied Facilities

The Government will provide, without cost, adequate and necessary working space for those contract employees that are assigned to CAMI Human Factor Flight Deck Research Simulator Program permanently assigned to Oklahoma City. All operating expenses, maintenance, and repairs of Government-provided property will be furnished by the Government. Government property has been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-around procedures have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to government-developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the property provided hereunder merely because of this contracting initiation. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary, or that the property as furnished will be adequate to meet the responsibilities of the Contractor.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the government will assume no liability or responsibility for the Contractor. The Contractor or its employees shall not alter the property in any way and must provide in written detail the need to address modifications to Government-provided facilities or equipment. The Contractor must return the property to the Government in the same condition as received, fair wear and tear. The Contractor must reimburse the Government for repairs resulting from negligence of the contract employees. The property must only be used in the performance of this contract.

6.2 Government Furnished Equipment (GFE)

The Government shall provide to the Contractor, without cost, all office furniture, equipment, supplies, and materials required to successfully accomplish the requirements outlined in the SOW for those contract employees that are assigned to CAMI Human Factor Flight Deck Research Simulator Program permanently assigned to Oklahoma City.

6.3 Obtaining Replacement of GFE

The Contractor must submit requests for replacement of Government Supplied Equipment to the COR for processing. Such requests must specify the reason for the replacement request. It is important to note that the Contractor and its employees must take reasonable care of the Government supplied equipment. The Government manages and provides Facilities, equipment and supplied.

6.4 Safeguarding Sensitive but Unclassified (SBU) Information

The Contractor must have established procedures for securing materials and data upon contract award that must include:

A. Procedures for safeguarding "Confidential" and "Sensitive" materials B. Procedures for assurance that all documents are secured at all times and are never left unattended C. Procedures to prevent discussion outside the immediate work area of information contained on any medical or other document containing personally identifiable information (PII)

D. Procedures to prevent addresses or information from being disseminated to anyone regarding a specific individual, e.g., celebrities or dignitaries

6.5 Contractor provided Hardware/Software

The Contractor may be required to provide material support for replacement, or upgrade of both hardware and software components. The cost of these supplies and materials shall be reimbursed to the Contractor as a direct cost in accordance with acceptable accounting principles and if deemed necessary by the Government in performance of work. The business practices that apply to the contractor’s purchases should reflect a similar degree of rigor as applied to acquisitions made by the FAA. At a minimum, competition is required to be the basis for vendor selection, prices to be reasonable, and all costs to be allocated to the contract. Documentation must be present to show the competitive process that was used or the rationale for not using competition.

All purchasing documentation shall be recorded in the Government’s database of choice and shall remain the property of the FAA.

In addition, the following shall apply:

A. The Contractor shall negotiate sales tax exemptions with vendors to the maximum extent possible.

B. Purchase of supplies/tools/equipment in excess of $100.00 per purchase requires advanced approval by the Contracting Officer or designated representative.

C. Reimbursement of supplies and equipment, utilized in the performance of this SOW, will be submitted through the standard voucher method if appropriate approvals were received prior to purchase. Backup documentation regarding competitive quotes and proof of pricing that is fair and reasonable to the Government must immediately be provided for review and approval as requested by the Contracting Officer or COR.

6.6 Software Data Rights

The Contractor must obtain and convey appropriate warranties and data rights on the acquired COTS products to be delivered to the Government. Data rights must permit the Government to make unlimited copies of all documentation. The Contractor must ensure such documents are free of encumbrances that would prohibit their reproduction or use by the Government for training and site operational purposes. The Contractor must identify and report all license, copyright, and proprietary restrictions that affect the Government’s ability to maintain the COTS products.

6.7 Normal Working Hours

The Contractor must provide services during the Government's primary operations, (commencing no earlier than 6:00 AM and ending no later than 6:00 PM), Monday through Friday, except Federal Holidays or any other day(s) designated by Federal Statute, Executive Order, or Presidential Proclamation. The Eleven federal holidays include New Year's Day;

Martin Luther King, Jr. Day; Presidents' Day; Memorial Day; Juneteenth, Independence Day;

Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; and Christmas Day.

7.0 Transitional Plans

7.1 Implementation Plan

The Contractor must produce a transitional implementation plan, which provides an approach to a seamless and effective transition to full performance. This plan should be submitted no later than 45 days after contract award. The plan must contain each transition action/event necessary to achieve successful transition to full performance capability, a schedule of critical milestones, and titles of contractor personnel required to participate in each transition action/event. This plan should include a list of qualified personnel.

7.2 Close-out Plan

Approximately four weeks prior to this Task Order’s end date, the FAA will require the Contractor to provide the following:

A. All documentation as of the most recent version B. A final financial report C. A final status report that includes a projection of activities for the remainder of the Task

Order D. A closeout meeting with the FAA (details and participants to be determined by the FAA)

All FAA security badges, if issued, must be turned in to the COR by closeout of the Task Order.

8.0 Deliverables/Delivery Schedule

8.1 Post Award Conference

The contractor will attend a Post Award Conference to be held at the contractor facility or FAA facility within seven (7)-days after contract award. The contractor must notify the Government of the conference date at least five (5)-days prior to the conference. At this conference, the contractor must address the plans and schedules for the Flight Deck Research Simulator Program laboratory work efforts, and any clarification of administrative/business requirements must also be discussed.

8.2 Work Plan

The contractor must produce a work plan for each major initiative being supported. The plan will include a project management sheet identifying related tasks, critical path and proposed start and completion timeframes. The contractor must get the approval from COR before starting the work on the work plan. The work plan should also include an estimated cost of the project.

8.3 Monthly Status Reports

The contractor must submit monthly progress reports. The status report will be submitted to the COR, or the appointed FAA Project Manager by the 15th day of each month. The reports highlight the work performance and related activities accomplished during the month and the planned/expected activities for the following month. The report should also include any exceptions or deviations from the planned activities.

8.4 Monthly Financial Report

A monthly financial report will be submitted no later than the 15th of each month. This report must include a financial update of the status of the current funding levels and must include current labor hours and dollars. The report should consist of a comparison between actual and planned expenses.

8.5 Monthly Financial Projection Report

The contractor must submit a monthly financial projection sheet no later than 15th of each month. Specific details for each project should be provided in the projection report.

8.6 Oral Reports

The contractor must deliver oral progress reports as requested by the COTR or the assigned FAA project managers. These reports must include, but not limited to, all of the elements listed under the monthly status report.

8.7 Delivery Schedule

This section describes 1) the products and tangible end results that are expected from each task contained in the previous section, 2) the date each deliverable is due, and 3) the government acceptance criteria.

Task End Result/Deliverable Due Date Acceptance Criteria

1 Post Award Conference Within 7 days from contract award.

May be scheduled by Telecom

1 Project Proposals 3 business days from receipt of Task Request.

Project Proposals must be delivered in MS Word or Excel and they must include the Contractor’s proposed timeline and cost estimate for the tasking requested (at minimum).

1 Post-Task Summaries 5 business days from task completion.

Post-Task Summaries must be delivered in MS Word or Excel and they must directly correlate with the Project Proposal and document the actual timeline and cost used for the tasking compared to what was proposed.

1 Monthly Status Reports 15th day of each month The MSRs must provide a description of work completed per approved task. The MSR should clearly justify the number of hours invoiced for the corresponding month.

1 Quality Control Plan 30 days after Task Order award; updates within 15 days of COR request or change to the Task Order

The QCP must describe how the Contractor plans to ensure the work meets the FAA’s expectations. The QCP may include:

Proposed documentation templates, methods for monitoring progression of work, post-task simulator testing, spend down tracking, and more.

1 Monthly Financial Reports

15th day of each month The Monthly Financial Reports must break out spending by approved task and directly correspond with the Monthly Status Report and Invoice for that month.

1 Status Update Meetings

Once per week or as scheduled by FAA

The Contractor should come to the scheduled meetings prepared to discuss ongoing tasking and provide up-to-date information regarding timeline, cost, and technical details.

2 On-demand simulator maintenance, upgrades, and modifications

As requested by the FAA team and approved by the

COR

The on-demand work should only be completed after a project proposal is approved by the COR.

3 Software Data Rights As software is purchased or renewed

All software acquired through this contract must be fully available to the FAA independent of this contract.

Note: All days are business days unless otherwise specified.

9.0 References

All applicable FAA Orders and FAA Acquisition Management System (AMS) policies, guidelines and processes must be used. The Contractor must research and employ appropriate FAA Orders, where necessary, under the guidance of the Contracting Officer’s Representative (COR). The Contractor must ensure all work is in full compliance with:

• FAA standards and guidelines

• CAMI policies, regulations, directives and procedures

• FAA AMS guidelines

• Current International Organization of Standardization (ISO) 9000 standards

9.1 Websites:

• ID badge online application:

https://employees.faa.gov/org/staffoffices/ash/id_badge/

• Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.informatio n/documentid/15573

• Orders and Notices:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parent TopicID/184

• Forms:

http://www.faa.gov/library/forms/

• Standard Operating Procedures:

https://my.faa.gov/org/staffoffices/ang.html

• Acquisition Management System http://fast.faa.gov/

• Civil Aerospace Medical Institute https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/aam/cami/

9.2 Conflict of Interest

Due to the nature of the work required by this SOW, AMS Clause 3.1.7-1, Exclusion from Future Agency Contracts, is applicable to this Task Order.

9.3 Definitions/Acronyms

As used throughout this contract, the following terms shall have the meaning set forth below and specified as applicable:

9.3.1 General Definitions

• Acceptable Quality Level (AQL) - The standard at which service is considered satisfactory as agreed upon by the Contractor and the Government.

• Compatible: The quality of handling data and programs devised from one type of computer system to another

• Computer Security-The Safeguarding of computing resources against unauthorized use, especially the protection of data from deliberate or accidental damage, unauthorized change, or disclosure of controlled or Privacy Act material.

• Contractor- The term Contractor as used herein refers to both the prime Contractor and any subcontractor. The prime Contractor shall provide a single point of contact (an employee of the prime) to coordinate all tasking, schedules, and requirements.

The contractor shall ensure that his/her subcontracts (if any) comply with the provisions of this contract. The onsite supervisor must be an employee of the Prime contractor.

• Contracting Officer (CO) - One with authority to enter into, administer, and/or terminate contracts and make related determinations.

• Contracting Officer’s Representative (COR) - One who is designated and authorized in writing by the CO to be responsible for surveillance/monitoring of https://employees.faa.gov/org/staffoffices/ash/id_badge/ http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/library/forms/ https://my.faa.gov/org/staffoffices/ang.html http://fast.faa.gov/ https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/aam/cami/ the Contractor's performance.

• Contractor-Owned Property- All property used on this contract that is owned or furnished by the Contractor.

• Data Integration- Combining data residing in different sources and providing users with a unified view of these bioinformatics data.

• Government Supplied Equipment- All equipment owned by or leased to the

Government or acquired by the Government under the terms of the contract.

Government supplied equipment includes equipment provided by both the Government and the Contract as defined in AMS Guidance T3.10.3.

• Quality Assurance (QA) - Those actions taken by the Government to assure services meet the acceptable quality level established by the contract between the Contractor and Government.

• Quality Control (QC) - Those actions taken by the Contractor to ensure Contractor performance meets the requirements of the contract.

• Study Ready – the state of a simulator or system that has been maintained per approved procedures and is available for use in a study without modifications.

9.3.2 Acronyms

(AAM) Office of Aviation Medicine (AGARS) Advanced General Aviation Research Simulator (AMS) Acquisition Management System (AQL) Acceptable Quality Level (AVS) Office of Aviation Safety (CAMI) Civil Aerospace Medical Institute (CLIN) Contract Line Item Number (CO) Contracting Officer (COR) Contracting Officer’s Representative (EA) Enterprise Architecture (FAA) Federal Aviation Administration (FAR) Federal Aviation Regulation (HF) Human Factors (HMD) Head Mounted Display (ISO) International Organization for Standardization (IT) Information Technology (MMAC) Mike Monroney Aeronautical Center (NAS) National Airspace System (NTSB) National Transportation Safety Board (ODC) Other Direct Costs (OSHA) Occupational Safety and Health (PII) Personally Identifiable Information (PMs) Program Managers (PMO) Program Management Office (PMR) Program Management Review (QC) Quality Control (QA) Quality Assurance (SOW) Statement of Work

Appendix A: Simulators and Support Equipment

• Advanced General Aviation Research Simulator (AGARS)

-Make, Year, and Airframe

AGARS was delivered by Simsystems in 1995. The AGARS simulates a Piper Malibu Aircraft.

AGARS was designed to be reconfigurable to a Lear Jet or Cessna 172 aircraft. However, AGARS was only accepted with the Piper Malibu aero model. AGARS was never reconfigured to the Lear Jet or Cessna 172 aero models.

-Operating System AGARS operates on rackmount, Intel based X64, computers running CentOS Linux for all but the Out-the-Window computers. The Out-the-Window computers operate using Windows 10.

-Avionics and Controls The AGARS simulator is built on a Piper Malibu simulator shell which uses three 20” NEC touchscreen monitors to provide the instrumentation graphics, various switch panels and circuit breaker panels have been integrated to portray a realistic GA cockpit environment. A UEI input/ output control system is used to interface the discrete and analog signals from the switches to the simulation host computer system via Ethernet. Therefore the Contractor must have demonstrated experience in installing and integrating replacement computer components, wiring/debugging switch panels, wiring simulated circuit breakers, interfacing simulator control loaders and I/O systems.

The AGARS cockpit graphical interface is viewed on the three NEC touchscreen computers with various flight, electrical, and fuel models hosted on the simulation host computer. The AGARS cockpit has the option to reconfigure the cockpit displays to a Garmin 1000 system that uses a Garmin emulator software. AGARS graphical interface can be reconfigured to a simulated Garmin 1000 system which uses a Garmin emulator software.

A Fokker ECol 2500 control loader system interfaces the pilot/co-pilot yoke and rudder controls with the flight model on the host computer. The system uses an Actuator Control Unit (ACU) single board ACU 0990 microprocessor for host communication through a serial port and is interfaced via serial ports to 3 single board ACU 0990 microprocessors for the pitch, roll, and yaw axis controls. The ACU 0990 com drives the 3 axis electric motor actuators through an amplifier that converts the digital signal to electrical output for the actuators. The ACU 0990 actuators are powered by three ELU power supply units.

The pitch and yaw cockpit controls are connected to the electric motor actuators with pushrods.

The roll controls are connected with a combination of pushrods and cables.

-Out-the-Window Imagery MVRsimulation’s Virtual Reality Scene Generator (VRSG) drives the Out-the-window graphics system. VRSG is a Microsoft DirectX-based render engine that provides geospecific simulation as an image generator (IG) with game quality graphics. VRSG enables users to visualize geographically expansive and detailed virtual worlds at 60Hz frame rates on commercially available PCs. Out-the-Window systems operate using Windows 10.

-Software Languages and Special Requirements

All of the ZedaSoft-provided FAA human Factor Research simulators (AGARS, TAGARS, ARS, and Mockingbird) use Java based design interfaced to a ZedaSoft Java Container Base Architecture (CBA). The Zedasoft CBA is designed for rapid development of custom solutions for easy integration of new hardware/software simulator research applications. The CBA is object-oriented open-system architecture. Most of the Zedasoft software is Java. All the Zedasoft simulators and applications use the Dell Computers, models 7910 and 7920, with the Linux CentOS operating system. Zedasoft simulator software generally uses a mix of Java, C, and C++ languages in its current software baseline as well as some applications using GNU C/C++, Java JDK, JOGAmp OpenGL bindings for Java, Microsoft Visual Studio C/C++, Distributed Interactive Simulation (DIS) protocol, Eclipse IDE and DISTI GLStudio for Java. Working knowledge of Garmin flight avionics symbology and simulator interface is also necessary.

AGARS has had many upgrades over the years to maintain capability for human factor research missions over the 30 years of general aviation technical advances, especially cockpit display advances. However, the cost of continued modifications and upgrades to maintain mission integrity forced the FAA to purchase a replacement research simulator that is more capable of modern human factors research. Zedasoft delivered their Technically Advanced General Aviation Research Simulator (TAGARS) in 2020 to replace the 30 year old AGARS. However, continued technical support of AGARS is required to keep the aging systems in working condition until the FAA formally retires the simulator.

The system is required to collect data regarding pilot performance and as well as pilot interaction with the simulated control station during the running of scenarios so that later analyses of the data can occur.

• Technical Advanced General Aviation Research Simulator (TAGARS) Make, Year, and Airframe

TAGARS is the department’s Advanced General Aviation Research Simulator that uses the Piper Meridian aero model. The simulator was delivered by Zedasoft in 2020. The Piper Meridian model is favored for the general aviation human factors research because it is a high performance pressurized single engine aircraft capable of flying cruising above 20,000 ft. TAGARS was purchased to replace the 30 year old AGARS simulator. TAGARS cockpit display is fully functional with today’s typical single engine aircraft cockpits and it is easily reconfigurable to customize for individual studies.

-Operating System

The TAGARS ZedaSoft simulator uses the Dell Computers, models 7910 and 7920, with the Linux CentOS operating system for all but the head down displays. Head down displays run on the Windows 10 operating system.

-Avionics and Controls

Information to be added.

-Out-the-Window Imagery MVRsimulation’s Virtual Reality Scene Generator (VRSG) drives the Out-the-window graphics system. VRSG is a Microsoft DirectX-based render engine that provides geospecific simulation as an image generator (IG) with game quality graphics. VRSG enables users to visualize geographically expansive and detailed virtual worlds at 60Hz frame rates on commercially available PCs. Out-the-Window systems operate using Windows 10.

Because TAGARS is a ZedaSoft-provided FAA human Factor Research simulator, it uses Java based design interfaced to a ZedaSoft Java Container Base Architecture (CBA). The Zedasoft CBA is designed for rapid development of custom solutions for easy integration of new hardware/software simulator research applications.