AAGO15-092041-TSpan_BAFO_Response.pdf

This document is a response from ThoughtSpan Technology to the Arizona Attorney General's Office (AGO) regarding a Request for Clarification for a Consumer Complaint Management Software System, specifically referencing solicitation number AAGO15-00004332. The document is dated April 1, 2015, and is addressed to Cindy Palmer, a Senior Procurement Specialist in the Office of the Arizona Attorney General.

The response provides detailed technical clarifications about ThoughtSpan's proposed consumer complaint management software system, including its capabilities for web-based and mobile platforms. Key details include the system's ability to support scalable websites and mobile applications, compliance with cyber security requirements (including 508 compliance), options for on-premises or cloud-based deployment, mobile device compatibility, and remote access protocols. The company indicates the solution is designed for the healthcare industry, with responsive design that works across desktop and mobile platforms. They note there would be no additional cost for scalability, and if a separate mobile app were required, they estimated development costs between $20,000 to $28,000. The system includes features like token-based authentication, captcha prevention of automated submissions, and flexible workflow routing for complaint processing.