A14_MR_-__SOW_-_Guard_Contract_SOW_Draft_01_02_2026_1.pdf

Department of the Interior, OLES/ ICSO, ADQ, - RFQ------ Security Guard Services

DESCRIPTIONS AND SPECIFICATIONS

A.1 Introduction and Background

A.1.1 The Acquisition Services Directorate (AQD), on behalf of the U.S. Department of the Interior (DOI) – Interior

Complex Security Operations (ICSO) office is soliciting Contract Security Guard Services in a manner consistent with the requirements and adhering to the policies and regulations as outlined in the following Scope of Work. This Task Order is issued subject to the terms and conditions of the referenced GSA Federal Supply Schedule Contract and agency incorporated local provisions as listed in sections below. The awarded offeror’s proposal is to be incorporated as part of the contract.

A.2 Scope of Work

A.2.1 The contractor shall provide management, supervision, labor, training, equipment, licenses, certifications, permits, insurance, pre-employment screenings, reports, and supplies necessary to provide building monitoring and security services, as described herein. The contractor shall be responsible for adhering to all OSHA Standards, Code of Federal Regulations (29 CFR Sec. 1910.96) and any applicable General Industry Safety and Health Standards.

A.2.2 The contractor shall provide copies of the District of Columbia Laws, Regulations, and/or Rules pertaining to armed Special Police Officers (SPO’s) and their arrest authority within the District of Columbia.

A.2.3 The Contractor shall provide written policies, procedures, and training requirements for use of force, escalation of force, use of lethal force, impact weapons and chemical agents.

A.2.4 Description/ Specifications of Work Statement and Limitations on Man-hours to be provided by individual Employees:

A.2.4.1 Productive Labor-Hours Required: The minimum labor hours required under this contract have been determined by the Government as essential to perform the work required by this contract. The specific duties and hours of each post by shifts shall be described within the SOW. The duties and time of day of each post are subject to change in accordance with the Changes Clause of the Contract. The specific hours for each post by shifts are described in Exhibit I.

A.2.4.2 Relief Officers: The need for relief officers is necessary to provide appropriate breaks to officers throughout each shift and/ or sit-in for “call-offs”. These officers are not identified in the Exhibit, nor are they identified as a specific Post. It shall be the Contractor’s responsibility to determine the appropriate number of break-guards to adequately staff the contract. These officers shall be calculated/ incorporated into the overall cost of the contract, and shall not be appointed a specific line-item on the contract.

A.2.4.3 Limitation of Labor-hours to be provided by an Individual: No employee of the Contractor shall provide more than twelve (12) hours of service in any twenty-four hour period, unless the work periods are separated by an eight (8) hour non-duty period. In addition, no employee of the Contractor shall provide more than sixty (60) hours of service in any seven (7) day period. The limitations may be waived by the Contracting Officer Representative (COR) in emergency situations beyond the control of the Contractor, (i.e., inclement weather conditions, call-offs, etc.). A waiver must be obtained from the COR for each occurrence prior to exceeding the labor hour limitation.

The Contractor shall be responsible for compensating Officers for all overtime accrued in accordance with federal and state laws. The limitation on hours may be verbally waived by the COR in emergency situations, which are beyond the control of the Contractor (e.g., weather conditions that prevent the next shift from getting to the building, civil disturbances, natural disasters, emergencies, etc.). There are no light duty positions on this contract.

A.2.4.4 Temporary Additional Services (TAS): Additional hours may be needed to cover special unscheduled events, which may arise from time to time. The Contractor Shall be required to provide coverage should the need develop. Due to the nature of these services, the Contractor may be requested to provide them with little advance notice. Known “Special Coverage Events” include, but are not limited to, the following: Spring/Fall World Bank/International Monetary Fund Protest, July 4th celebration, weekend coverage for the Indian Craft Shop and Museum, DOI Christmas celebrations, After-hour Special Events, and construction work.

This additional services provision is intended to be used to satisfy the Government’s short-term, non-recurring needs for service. Should a continuing need for additional service arise a TAS modification shall be issued by the Government to provide for those services. Each TAS event shall be a separate line item and shall be invoiced separately. Request for TAS when funding is available on the CLIN shall be placed via e-mail through the COR.

Request for TAS when funding is not available on the CLIN must be authorized by the Contracting Officer before work commences.

Each guard assigned to TAS must be uniformed, equipped, and trained in accordance with the SOW requirements.

A.2.5 Required Security Guard Duties:

A.2.5.1 General: The Contractor shall provide trained employees to perform the services prescribed in (1) the contract, (2) the post orders, and (3) any special orders which may be issued from time to time.

In the event of any inconsistency, the contract takes precedence over other documents.

A.2.5.2 Post Orders: The Security Officers shall perform the duties outlined in the post orders book that shall be prepared by the COR after contract award for each post on all applicable shifts. These orders define the basic work to be performed at each post, including the operational hours. Except for emergencies, no deviations shall be made. The COR may modify, amend, and/or revise post orders to change shift start and stop times and post locations, provided that the change has no impact on the total cost of the contract. In addition, supplemental directives shall be provided to deliver guidance to the officers concerning specific security matters. Such changes shall not require modification to the contract. Changes, which increase or decrease the total amount of equipment, supplies, etc., or that otherwise affect the total cost of this contract, must be made by the CO by means of a written modification to the contract.

A.2.5.3 Duties: Post Assignments include, but are not limited to, the following responsibilities:

A.2.5.3.1 Perimeter Entry/Exit Posts- Operate and enforce a system of personnel identification, perform package inspections, greet the public, issue access badges.

A.2.5.3.2 Roving Patrol Posts- Make routine patrols in accordance with the route and schedule established in the Post Orders, and provide breaks when necessary.

A.2.5.3.3 Traffic Control- Direct traffic (vehicle and pedestrian) on DOI premises, control parking as prescribed by post orders in designated DOI parking areas. This shall include the operation of the electric vehicle bollards. Any resultant damage to vehicles, property, or personnel that are found to be the result of negligence, misuse, or failure to follow proper procedures shall be the financial and legal responsibility of the contractor.

A.2.5.3.4 Control Issuance and Storage of Keys- Inventory and account for keys assigned to the officers for use in the execution of their duties. Provide escorts and assist during lock-outs before/after normal duty hours to authorized personnel.

A.2.5.3.5 Electronic Security and Fire Systems- Monitor building fire alarm systems and follow reporting procedures per the Post Orders. This shall include occasional Fire Watch duties. Monitor and operate Intrusion Detection Systems (IDS), Physical Access Control Systems (PACS), Closed-Circuit Television (CCTV) camera systems and other electronic surveillance, tracking, communications, and protective equipment.

A.2.5.3.6 Building Rules and Regulations- Observe and enforce compliance with posted rules, regulations and the Departmental wear badge policy for building occupants, visitors, contractors and employees of the Department of the Interior.

A.2.5.3.7 Lost and Found- Receive, log, report, store, and notify proper authorities of found articles pending disposition.

A.2.5.3.8 Public Order- Maintain public order within the area of the assignment as needed.

A.2.5.3.9 Unauthorized Access- Discover and prevent persons from attempting to gain unauthorized access into the Department of the Interior Headquarters Building, or designated areas within the building.

A.2.5.3.10 Hazardous Conditions- In accordance with procedures in the post orders, report potential hazardous conditions and items in need of repair, (i.e., inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.) immediately to the COR, or a member of Office of Facilities and Administrative Services (OFAS) group.

A.2.5.3.11 Injury or illness- In the event of injury or illness to Government employees or others while in the building or on the grounds, obtain professional assistance in accordance with procedures in the post orders book. Notify the on-duty nurse of any and all injuries/illnesses and generate a written incident report, which must be forwarded to the COR. Ensure the dispatcher is notified of the incident and the proper government official (COR) has been notified.

A.2.5.3.12 Flying the United States Flag- Fly the United States Flag (and other authorized flags) as directed by PBS P59330.17, Chapter 26. The Contractor shall also fly the Department of the Interior Flag. The flags flown must be clean and free of rips and any worn edges. The Contractor shall coordinate requests for replacements with the COR.

All worn, torn, ripped, and dirty flags must be folded and handed over to the COR or designee for proper disposal and replacement.

A.2.5.3.13 Additional Duties- Turn off unnecessary lights, lock and secure doors, close windows, open and secure doors and gates, etc.

A.2.5.3.14 Reports and Records- Prepare required incident reports on accidents and emergencies such as, but not limited to; fires, bomb threats, unusual incidents, medical emergencies, unlawful acts, door checks, Morse Watchman key removal, and all national security information incidents, and provide these reports to those officials specified by the COR. All written reports must be submitted to the COR within two (2) hours of the reported incident. If the Project Manager is unable to provide the COR with a written report, verbal or email notification must be made in lieu of the report. After hours and weekend incidents must be reported to the COR or his /her designee by 10:00am the following business day. A separate three ring binder is to be kept by the PM that includes a copy of all generated incident reports. The reports are to be neatly separated by associated tabs and kept in the PM’s office, readily available for the COR to review.

All logs, schedules, and reports are to be stored, properly, well-organized, and easily accessible to the COR.

A.2.5.3.15 Civil Disturbances- Provide for the safety of the occupants and security of the building as well as perform such other functions as may be necessary in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, protests, sabotage or other criminal acts adversely affecting the security and/ or safety of the Government and its employees, property and of the general public lawfully in buildings or on the grounds under control of the Government.

A.2.5.3.16 X-ray and other Screening Equipment Operation- Security officer’s responsibilities include complete knowledge of the operational and monitoring procedures of the X-ray equipment, magnetometers, “hand wands”, and other similar package and personnel screening equipment located at designated posts. This equipment is a critical component of the overall security screening process for non-badged employees, contractors, visitors, and other members of the general public. It is therefore vital that contractor personnel have comprehensive working knowledge in the use, and interpretation of the information provided by these machines.

A.2.5.3.17 Emergencies- In case of an emergency condition requiring immediate attention, the

A.2.5.3.18 PM, DPM, or the shift supervisor shall, at the direction of the COR, divert security personnel from their normal assigned duties to meet the condition and summon appropriate assistance as may be required in the Occupant Emergency Plan. The designated Government official or agency, as applicable, shall be immediately notified of action taken. No additional cost shall be charged to the Government for the diversion, and the Contractor shall not be penalized for normal daily work not done for which was otherwise scheduled. Incidents of this nature shall be reported in accordance with procedures outlined in the post orders book.

A.2.5.3.19 Disorderly/ Unruly Patrons- Any problems or difficulties encountered (e.g., disturbances in the lobbies, unruly visitors, disorderly contractors/employees) shall immediately be reported to the COR

A.2.6 Work Scheduling Procedures

A.2.6.1 The criteria for establishing work schedules and the requirements for relief periods(as deemed by the

Department of Labor), and for starting and stopping work, are as follows:

A.2.6.1.1 Where required at certain specified posts (see post orders), all full-time productive

Officers working a minimum eight (8) hour shift shall be provided a 15 minute break for every four (4) hours the guard is scheduled to work. The relief break should normally be scheduled in the middle of each 4-hour period. A thirty (30) minute lunch break shall also be provided to those individuals.

A.2.6.1.2 Where required at certain specified posts (see post orders), all Officers working a six

(6) hour shift shall be provided one fifteen (15) minute break and a thirty (30) minute lunch break. Part-time productive Officers working a minimum of four (4) hours shall be provided a fifteen (15) minute break for every four (4) hours the guard is scheduled to work.

A.2.6.1.3 A separate sign-in/sign-out log shall be used for the relief guard to sign in and off on each post for all relief breaks. The Contractor must provide a replacement guard for each employee during relief periods.

A.2.6.1.4 All Security Officers shall be in uniform and ready to begin work promptly at the start of their shift. They shall remain on the job, in full uniform, until properly relieved of their full tour of duty. Unarmed Officers shall wear the Soft Security Uniforms (SSU) (see attachment 5) and the Armed Officers shall wear the Hard Security Uniforms (HSU) (see attachment 4). A work schedule for supervisors and Security Officers shall be prepared and a copy shall be submitted to the COR on a weekly basis.

A.2.7 Reporting Man-Hours

A.2.7.1 The PM/ DPM shall submit to the COR, no later than the 10th day of each month, an Excel spreadsheet, or other previously approved forms, which details the actual work hours performed for each post during the month versus what was required by the SOW and the contract. The Government shall only pay for services actually rendered by the Contractor.

The report shall be certified by the PM/ DPM as to its accuracy. The report shall be used by the Government to verify compliance with the man-hour requirements of the contract however, the Government reserves the right to use other methods to verify work actually performed (e.g., audits of forms 139, Inspection Reports, Incident Reports, etc.) during the month.

A.2.7.2 GSA Form 139- The Government requires the contractor to use GSA Standard Form (SF) 139 to record officer time and attendance.

Erasures, obliterations, superimposed or double entries of any type on any one line of the GSA SF 139 are considered unacceptable and shall not be acceptable for payment purposes. If errors in signatures, times, post numbers, or duty status are made on the GSA SF 139, the next line, immediately below or following on subsequent sheet’s lines containing such errors, shall be used to record all information for every column in the correct manner. The Contract employee should draw a single line through the entire line on which such mistakes appear. The Contractor must attach a detailed memorandum of explanation to each GSA SF 139 containing erroneous entries for the purpose of correlating all mistakes made with the applicable valid lines of information, and for describing the reasons behind those mistakes. Payment of invoices is based on the above procedures.

The Contractor shall not remove the GSA SF 139 from the job site unless specifically authorized or instructed to do so by the CO or COR. All such forms shall be collected by the COR. If the Contractor removes the GSA SF 139’s from its central location, payment may not be made until all of the original GSA SF 139’s are received by the COR. Situations, in which the GSA SF 139’s are held by the Contractor for ten (10) or more days after being requested by the CO, or COR, may be referred to the Inspector General for investigation.

A.2.8 Contract Requirements Tracking System

A.2.8.1 The CO or COR can request, at any time during the course of the Contract, a spreadsheet or other tracking systems (either in paper form or in electronic form) that clearly details the status of all Contract employees pertaining to the Contract requirements, and all site locations within the contract (see Deliverable Table).

A.2.8.2 The Contractor may maintain either a hard-copy (paper) file or a computerized system containing all the information required above. However, if the Contractor uses a computerized filing system, all forms must be scanned into the computer and must be legible.

A.2.8.3 False statements, certification, or falsification of any documents required in the Contract by the

Contractor, Contract Manager or any Contract employee shall be punishable under US Code Title 18, Chapter 47 Section 1001, Fraud and False Statements. Additionally, the Government may initiate investigations by is Office of Inspector General or the DOI Interior Complex Security Operations (ICSO) Branch, may initiate debarment proceedings, and/or may take Contractual remedies up to and including termination for default. Under no circumstances whatsoever will the Government tolerate falsification of required documents.

B. DELIVERABLES

B.1 DELIVERABLE CHART

DELIVERABLE DESCRIPTION DUE

KEY PERSONNEL

INFORMATION

A list of names, addresses, and telephone numbers of all supervisors, Project and Deputy Project Manager

Submitted at the time of award of the contract

SECURITY

CLEARENCE

Background Clearance Documentation (completed & signed);

OF306 (2011), BSEE 5400, Credit Report Release Form, resumé, and any additional required documentation. (See Section G.15)

Submitted prior to officer’s Entrance On Duty (EOD) date.

GSA STANDARD

FORM 139

Government Official time and attendance form. Submission is to include (electronically) a Cover Sheet, Open Post Report, and Work Hours Matrix (Excel)

Monthly – No later than the 10th of each month.

BUILDING ACCESS/

ALARM &

EMERGENCY INFO

The Report is to include, number of various temporary badges issued, alarm/evacuations, all major & minor medical emergencies, elevator entrapments, number of shelter-in-place performed, thefts, vandalisms, & threats/assaults.

Monthly – No later than 10th of each month.

OFFICER’S

CERTIFICATION

REPORTS

A matrix which is to include, names of all officers working the contract, title of each training (including status of PIV II badge), and expiration date of each certification.

Monthly – No later than the 10th of each month.

WEAPONS/ RADIO

INVENTORY

The report is to include an inventory list of all accounted for lethal and non-lethal weapons and all rounds on site. In addition the report shall include an inventory and condition of all issued all two-way radios (and accessories).

Monthly – No later than the 10th of each month.

DRUG TEST REPORT

The report must include proof of random generator (i.e., www.random.org), total number selected (no less than 10% of the consistently staffed portion of the Contract Security Force), and the results (fail/pass) of each selection.

Monthly – No later than the 10th of each month

QUALITY

ASSURANCE

REPORTS

The report is to include QA method(s) used, checklist, noted deficiencies, and actions taken to correct the recorded deficiencies

Monthly – No later than the 10th of each month

CORRECTIVE

ACTION/ DISCIPLIN &

ABSENT REPORT

The report must include, date of incident, synopsis, action taken, affective date, name of officer, Monthly – No later than the 10th of each month.

POST ASSIGNMENTS Work schedule of supervisors and security personnel. Weekly – Thursday no later than 1500 hrs.

TAS ASSIGNMENTS

TAS schedule of DOI Events, hours of the event, and the officers assigned to the event.

Weekly – Thursday no later than 1500 hrs.

TRAINING STATUS/

SCHEDULE

The report is to include identify the training, identify the officer, include dates scheduled for training.

Monthly – No later than the 10th of each month.

INCIDENT/

DAILYACTIVITY/

SGT. CHECKLIST

REPORTS

The report(s) are to be completed daily, per Shift, and after each Incident with a detailed description of the event.

Daily – As occurrence

Property Inventory Government Furnished Property. Semiannual All reports are to be submitted electronically with the exception of the Standard Form 139’s.

SPECIAL CONTRACT REQUIREMENTS

B.2 CONTRACTOR START-UP REVIEW (Kick-Off Meeting)

B.2.1 Immediately after award of the contract and prior to performance, the Contracting Officer (CO) and the

Contracting Officer’s Representative (COR) shall make an on-site, in depth, review of the total job requirements including, but not limited to the following items:

B.2.1.1 The general type of work performed by the occupying agency.

B.2.1.2 Post Orders and Standard Operating Procedures B.2.1.3 Policy and specific procedures for responding to emergency alarms, bomb threats, and suspect incendiary devices, in the particular facility being protected.

B.2.1.4 Floor plans and area maps of the facility which depict emergency evacuation routes, the location and type of fire alarms, location of utility cut off valves or switches, utility systems controls, and special instructions pertaining to security controls including x-ray equipment, hand held and permanently installed magnetometers.

B.2.1.5 The Occupant Emergency Plan, including a detailed review of the exact responsibilities for each Security post.

B.2.1.6 Floor plans and area maps of the building which depict the museum, library, Interior Department Recreation Association (IDRA), health unit, cafeteria, credit union, snack bar, auditorium, and childcare center, etc.

B.3 INITIAL CONTRACT TRANSITION

B.3.1 A smooth and orderly transition of thirty days (30) between the Contractor and the previous Contractor is necessary to ensure minimum disruption to vital Contractor services and Government activities.

B.3.2 The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the incumbent Contractor’s employees. The Contractor may notify the incumbent Contractor’s employees that the Contractor shall be assuming services upon the start date and may distribute business cards, employment applications, brochures, and other company information to the incumbent employees while they are on duty, provided that there is no interference with the employee’s assigned duties (e.g., during “off hours,” during relief, or lunch breaks). However, the Contractor may not interview, recruit, schedule interviews, or conduct extensive discussions with the incumbent Contractor’s employees while they are on duty.

B.4 CONTRACTOR OBLIGATION TO OBTAIN ALL REQUIRED LICENSES, PERMITS, AND PERSONNEL FILES

B.4.1 To minimize duplication of effort by the Contractor, the Contractor shall maintain personnel files on-site for all employees who work under this Contract. Files shall be maintained at the Contractor’s office and will be made available to the COR on a continuous basis Each guard’s file must contain the following:

B.4.1.1 Application for employment, including resume or detailed prior work history and references;

B.4.1.2 Driver’s license/state identification B.4.1.3 Lautenberg amendment/domestic violence statement (annual) B.4.1.4 Results of all criminal history checks obtained by the Contractor;

B.4.1.5 U.S. Citizenship and Immigration Services Form I-9 Employment Eligibility Verification B.4.1.6 (OMB No 1115-0136);

B.4.1.7 A copy of DHS 11100-6 Non-Disclosure Agreement, B.4.1.8 A copy of high school diploma, GED certificate, college transcripts military records or POST training completion;

B.4.1.9 A copy of the most recent CPR, First Aid, and AED certification card;

B.4.1.10 Results of all drug screenings administered (both pre – and post – employment);

B.4.1.11 A copy of all firearm licenses and certifications required by state and local requirements B.4.1.12 State Security Officer Certification (as required)

B.4.1.13 Local permits and renewals (as required) B.4.1.14 Records of all basic and refresher training attendance and, where required test scores;

B.4.1.15 Records of current firearms training and qualification scores, where required by the Contract;

B.4.1.16 Current baton or OC certification B.4.1.17 Records of all successfully completed Government-provided training;

B.4.1.18 Records of guard’s suitability information (Including date current suitability expires);

B.4.1.19 Copies of all complaints, investigations, and disciplinary action taken by the Contractor against the employee for all infractions committed under the contract;

B.4.1.20 To comply with the Health Insurance Portability & Accountability Act (HIPPA), the Medical

Evaluation (SF-78_ may be filed separately by the contractor)

B.4.2 The CO or COR shall have the express authority to review any Contract employee’s files at any time during the course of the Contract. The Contractor shall maintain all personnel files for the entire term of the Contract.

B.4.3 Regardless of the circumstances (i.e, New Year, new Option Year, change of name, company novation, etc.), the officer’s file, and all of their records from the date they arrived is to be maintained and a kept throughout the term of the contract.

B.4.4 Prior to the contract start date, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the city, county, and parish, or state in which the buildings are located to:

B.4.4.1 Obtain all licenses and permits required for each guard and supervisor to serve as either an unarmed guard or armed guard at the Department of the Interior Headquarters building. Armed Officers must carry their license/permits on their person while on duty. Every officer working the contract shall have a record file assigned to them from their day of arrival that would include, but not limited to;

all local or state law licenses/ permits, their GSA Form 3527, Completion of Training, Physical Agility Test results, Range scores, accolades, and disciplinary/ corrective actions against the officer.

The Contractor is to maintain the licenses/ permits in their records. Failure by an armed guard to carry a valid firearm certificate or permit while on duty shall result in their removal from the armed post until the certificate or permit is obtained.

B.4.4.2 Provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing services specified under this contract. The Contractor shall assume full liability for any of his/her employee(s) in the exercise of any such police authority.

B.4.4.3 Maintain current, valid copies of all licenses, permits, and certifications described in this SOW. The CO, COR, A/COR, and all other authorized Government personnel shall have the express authority to examine these documents upon request at any time during the duration of this Contract. The Contractor shall complete and certify a written record that shows names and issue dates for each employee having each and all legally required licenses, permits, and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of the contract. The Contractor shall provide an updated record to the Government upon the CO’s or COR’s request.

B.4.4.4 Obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this Contract prior to performing any work under this contract.

B.4.4.5 The Contractor shall make and complete all applications and obtain a state permit for each employee to carry an exposed firearm. Title 18, United States Code, Section 930, prohibits individuals from carrying firearms while on Federal property unless in the lawful performance of official duties as authorized by Federal and/or State Law. Therefore, the Contractor shall make application to the state for a weapons permit for each employee that shall perform armed guard service to satisfy requirements of this contract, regardless of state exemptions, which may not require such application.

B.5 CONTRACTOR OBLIGATION TO OBTAIN CERTIFICATION CARDS FOR ALL UNIFORMED GUARDS

B.5.1 Prior to working under the SOW/Contract, every uniformed guard (whether productive or supervisory) must be trained and possess a valid certification card that is equivalent to the GSA certification standards (GSA Form 3527). The certification card is evidence that the guard has received a favorable adjudication from the company, passed the medical examination, completed the required training, passed the required examination(s), and meets all other qualification criteria to be a GSA Contract security guard. The Contractor should follow the procedures listed below to obtain a GSA equivalent certification card for each uniformed employee:

B.5.1.1 Conduct an initial employment screening to determine whether the prospective employee meets the

Contractor’s specific hiring requirements and the Contract eligibility requirements (including medical, physical, and psychological/reliability and comprehension examinations, and drug testing).

B.5.1.2 Submit the suitability package to the COR and await the results of the adjudication. This process shall take approximately one (1) month if all forms are legible and complete however, preliminary suitability is usually determined within a week of the submission of the paperwork. The Contractor shall be notified whenever there is an instance where there is a preliminary unfavorable adjudication decision so that the Contractor can determine how to proceed with the employee’s training, testing, etc.

B.5.1.3 Schedule required training and testing.

B.5.1.4 After the Contractor receives the suitability adjudication results by the company and the employee completes the training and passes the required examination(s), the Contractor shall follow the company’s procedures to obtain the certification card.

B.5.2 The certification card shall be signed by the PM, which validates the employee has met all the requirements for hiring, training, and testing set forth in this SOW, along with all pertinent documents are on file and easily accessible to the COR. Additionally, all employees who shall work as armed Officers must submit a signed and dated “Domestic Violence” certification that states they have not been arrested for or charged with any offense related to domestic violence. The CO shall provide the Contractor with an adequate supply of these forms.

This form shall be valid for a period of one (1) year and must be re-completed and re-submitted concurrent with the guard’s annual firearms re-qualification.

B.5.3 The Contractor shall type the date of issuance, qualifications, and expiration on the certification card prior to lamination. The card shall then be issued to the Contractor. No guard or supervisor shall be permitted to work under this contract without a valid certification card.

B.5.4 The Contractor is responsible for the employees having all required certification credentials in their possession at all times while on the protected premises. This includes not only the GSA equivalent certification card, but a valid CPR/First Aid card, pepper spray and baton card, and, when required, a valid firearms permit. The various types of training, and the hours required for the training, are listed on ATTACHMENT 2.

B.5.5 All personnel records are subject to inspection by the CO and/ or COR upon request.

B.6 RESTRICTIONS

B.6.1 Security Personnel (Officers) shall be restricted from:

B.6.1.1 Using Government telephones for personal use. Telephones are to be used for verifiable emergencies or business purposes only.

B.6.1.2 From reading newspapers, magazines, periodicals, books, etc., on post.

B.6.1.3 From eating or drinking anything other than water while on post. (Unless for medical purposes which must be approved by the COR).

B.6.1.4 From smoking on post.

B.6.1.5 From allowing unauthorized persons such as contractors, employees, and other officers on break, off duty, or have no official reason to be there, to loiter, singly or in groups, at the post.

B.6.1.6 From leaving the post unattended, except for redeployment in an emergency situation.

B.6.1.7 From using personal computers, or downloading material on Government computers.

B.6.1.8 From using Government computers, faxes, copiers, for non-Government related work unless authorized by the COR.

B.6.1.9 From using and possessing their personal cell phones while on duty.

B.6.1.10 Unprofessional Conduct (i.e., Dancing, singing out-loud, laughing loudly, loud discussions, gossiping), and any other inappropriate/ unprofessional behavior.

B.7 EXECUTIVE CLOSINGS

B.7.1 On days the Federal Government is officially closed, outside of weekends and regular federal holidays, a full contingency of the contract guard force is expected to report to the MIB unless otherwise instructed by the COR. The following exclusive days are listed, but not limited to:

B.7.1.1 Presidential Inauguration Day, B.7.1.2 Presidential Deaths (Lying in State) B.7.1.3 Government Closings (OPM announced closures, agency closures, Presidential Proclamation).

B.8 PROJECT MANAGER, DEPUTY PROJECT MANAGER, SUPERVISORS (Key Personnel)

B.8.1 Project Manager: The term “Project Manager” (PM) means a person, designated in writing by the Contractor, who has complete authority to act for the Contractor during the term of the contract.

B.8.1.1.1 The Contractor shall propose, identify, and provide to the Government the name, telephone number, and the address of the PM, in writing, to the CO and the COR at the time of award of the contract.

B.8.1.1.2 The duties of the PM shall not under any circumstances be performed by uniformed employees performing productive or supervisory hours under the term of the contract or any other guard contract.

B.8.1.1.3 The PM shall have the authority to accept notices of deductions, inspection reports, and all other correspondence on behalf of the Contractor.

B.8.1.1.4 The PM shall have the responsibility to closely monitor the staffing level, service hours (including TAS), and contract funding. He/ she shall raise any concerns regarding financial and/ operational deficiencies to the COR at a reasonable juncture.

B.8.1.1.5 The PM shall have the overall responsibility for implementing, monitoring, and upgrading the Contractor’s quality control plan and is responsible for ensuring that the

Contractor’s work force complies, at all times, with the contract requirements.

B.8.1.1.6 The PM must completely understand the operational requirements of this contract, including:

B.8.1.1.6.1 Functions of both the productive and supervisory staff.

B.8.1.1.6.2 Location(s) of service.

B.8.1.1.6.3 Method of operation and equipment required at each post.

B.8.1.1.6.4 Contents of general and specific post orders.

B.8.1.1.7 The PM shall conduct regularly scheduled meetings with supervisory staff to continually evaluate security officer’s performance and review operational procedures.

B.8.1.1.8 The PM shall conduct periodic (at least two (2) per year) supervisory meeting with all of the shift supervisors to discuss client expectations, operational status, and performance levels.

B.8.1.1.9 The PM shall conduct at least one (1) “all-hands” meeting annually with all contract staff to discuss client expectations, performance levels, operational changes, updated policies/ procedures, and address appropriate security concerns. The PM shall provide the COR with the method/ plan describing how the aforementioned subjects shall be disseminated to the officers unable to attend the meeting(s).

B.8.1.1.10 The PM shall have a bachelor’s degree in any field of study, in addition to a minimum of two (2) years physical security experience; or meet one of the below requirements:

B.8.1.1.10.1 A minimum of four (4) years of credible Law Enforcement/Security or , Military experience (honorably discharged), to include a minimum of two (2) years of managerial experience that demonstrates the individual’s capacity to effectively manage a security guard contract; or

B.8.1.1.10.2 A minimum of four (4) years Business Management experience, to include a minimum of two (2) years physical security experience that demonstrates the individual’s capacity to effectively manage a security guard contract.

B.8.1.1.11 The PM shall be available during normal working hours (0800 - 1630, Mon. – Fri.).

The PM/ DPM (or his/her designee) shall also be available after hours to address issues at the site or answer COR questions. On weekends and holidays, the PM shall be available (via telephone and email), unless a designee has been identified and approved by the COR.

B.8.1.1.12 The PM/ DPM shall be stationed at the MIB Mon-Fri., and shall not leave the DOI site during duty hours unless prior notification has been given to the COR, or exigent circumstances surface. Regardless of the circumstances the COR must be notified.

B.8.1.1.13 The proposed PM is to meet the requirements listed above. If the proposed PM does not meet the requirements listed above, the Contractor shall attach a written waiver request which shall cite both the areas where the proposed PM does not meet the requirements and a statement by the Contractor explaining why the Contractor considers the proposed PM to be qualified to hold the position. Waiver requests must adequately demonstrate that the proposed PM possesses the ability to effectively manage a security guard contract of the size and scope described in the contract. The CO and COR must approve the proposed PM prior to his/her assignment under this contract.

B.8.1.1.14 The PM is a salaried managerial position not specifically required in the line item(s) identified in this SOW. Therefore, the Contractor shall factor all costs associated with providing a PM into their offering prices (e.g., overhead/ G&A), as they shall not otherwise be paid for by the Government.

B.8.1.1.15 The PM must demonstrate competent utilization of the following software and web services: MS Office and Google Gmail.

B.8.1.1.16 Replacement PM’s shall possess the same or similar qualifications of the individuals originally proposed by the Contractor and accepted by the Government. Replacement employees must be approved by the CO or the COR prior to reporting for duty under this contract/SOW.

B.8.1.1.17 Upon COR approval, the PM and DPM can alternate “normal working hours”. In addition, either the PM or DPM shall periodically report to work early to assess the operations of the 1st and 3rd shifts, address issues related to performance, and/ or to initiate remedial measures associated with deficient actions.

B.8.2 Deputy Project Manager: The Deputy Project Manager (DPM) is to have the same qualifications as the Project Manager. He/ She must completely understand the operational requirements of this contract and be able to manage the administrative aspect of the contract as well.

B.8.2.1.1 The DPM shall be available during normal working hours (0700 - 1530, Mon. – Fri.).

The PM/ DPM (or his/her designee) shall also be available after hours to address issues at the site or answer COR questions. On weekends and holidays, the DPM shall be available (via telephone and email), unless a designee has been identified and approved by the COR.

B.8.2.1.2 Upon COR approval, the PM and DPM can alternate “normal working hours”. In addition, either the PM or DPM shall periodically report to work early to assess the operations of the 1st and 3rd shifts, address issues related to performance, and/ or to initiate remedial measures associated with deficient actions.

B.8.3 Supervisor: The term “supervisor” is defined as a designated uniformed person who shall be responsible with the PM, DPM, and the Contractor for the competent performance of the personnel assigned to productive posts on a day-to-day basis at the worksite. He or she is to have served at least 2 years as an armed officer and have comprehensive knowledge of the daily operations. They are to display a command presents; have the ability to compose a work scheduled regarding the officer’s duty hours. The supervisor is to be comfortable speaking in public, be articulate when they speak, and demonstrate legible handwriting.

B.8.3.1.1 The hierarchy of the uniform Supervisors shall be structured as follows:

B.8.3.1.1.1 Captain – Subordinate to the DPM & PM B.8.3.1.1.2 Lieutenant – Subordinate to the Captain, DPM, & PM B.8.3.1.1.3 Sergent – Subordinate to the Lieutenant, Captain, DPM, & PM

B.8.3.1.2 Specific duties of the Supervisors are described in the Post Orders.

B.8.3.1.3 The Contractor shall provide the names, telephone numbers, and addresses of the supervisors, in writing, to the CO and COR at the time of the award of the contract.

B.8.3.1.4 The security supervisor shall not simultaneously perform the duties of supervisor and security guard under the terms of this contract.

B.8.3.1.5 The Contractor shall submit key personnel résumé clearly detailing the individual’s qualifications to the CO and COR in the proposal. The CO or COR must approve the proposed supervisors prior to working on this contract. The supervisors must ensure the Security Officers:

B.8.3.1.5.1 Are properly trained to perform duties assigned.

B.8.3.1.5.2 Perform all duties as specified in accordance with the Contract and the Post Orders.

B.8.3.1.5.3 Are properly uniformed and present a neat, clean, and professional appearance as referenced in the SOW.

B.8.3.1.5.4 Are thoroughly knowledgeable about their duties and demonstrate the ability to act effectively during emergencies or other unusual situations.

B.8.3.1.5.5 Possess a valid all certification cards while on duty; and

B.8.3.1.5.6 Possess all necessary permits, credentials, etc., as required by the Contract or by local or state law.

B.8.3.1.5.7 Are capable of frequent and prolonged walking, standing, sitting, and stooping, up to twelve (12) hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require the individual to withstand extreme heat, humidity, cold, and /or severe weather (e.g., snow, sleet, rain, hail, wind) for up to four hours without shelter.

B.8.3.1.5.8 Are capable of frequent contact with the general public, law enforcement, and dispatch center.

B.8.3.1.5.9 Are able to speak clearly and distinctly and remain calm in stressful situations (e.g., confrontations with angry, distraught, disturbed, or violent persons).

B.8.3.1.5.10 Possess and retain the ability to remain on post up to four consecutive hours without eating, or drinking.

B.8.3.1.5.11 Possess and retain the ability to maintain a high degree of alertness for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected and dangerous situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations.

B.8.3.1.5.12 Possess and retain the ability to use post security equipment, magnetometers, X-rays, screening wands, CCTV, CPU’s, ability to use handcuffs, baton, chemical spray, and (where required by post assignments) firearm at any time while on duty.

B.8.3.1.5.13 Possess and retain the ability to read and understand post assignments, legibly write reports, and respond to both routine and emergency dispatches/orders.

B.8.3.1.5.14 Possess and retain the ability to subdue violent or potentially violent or disturbed individuals, or intervene in a crisis situation (e.g., provide emergency first aid/CPR while waiting for arrival of paramedics or other emergency personnel).

B.8.3.1.5.15 Possess and retain the ability for occasional running, sprinting, lifting heavy weights, moving heavy objects, climbing stairs (e.g., responding to emergencies, ensuring timely and complete facility evacuations, giving pursuit, etc.).

B.8.3.1.6 Individuals deemed incapable of performing the above tasks or functions shall be removed from the Contract upon the COR’s request.

B.8.3.1.7 The Contractor shall be responsible for encouraging and promoting employees assigned to this Contract to maintain an ongoing and regular program of physical fitness, at no cost to the Government.

B.8.3.1.8 All supervisors shall be required to sign- in on a separate GSA Form 139 log upon reporting for duty and sign-out on the same form upon completion of duty. In the column entitled “Post” the supervisor shall write the abbreviation “SUPV” to indicate supervision. These logs may be used by the Government to ascertain the level of supervision being provided to the Officers working under this contract.

B.8.3.1.9 Replacement Supervisors shall possess the same or similar qualifications of the individuals originally proposed by the Contractor and accepted by the Government.

The Contractor shall provide completed key personnel résumé for all replacement employees to the CO and the COR for approval before the replacement personnel report for duty under this Contract.

B.8.3.1.10 All Supervisors must demonstrate competent utilization of the following software and web services: MS Office and Google Gmail.

B.9 REGULATIONS AND PROCEDURES

B.9.1 Any supplementary regulations which may be provided to the Contractor by the Contracting Officer or his/her authorized representative shall be incorporated into this contract by reference. The Post Orders book shall contain complete duty instructions for all posts involved, including instructions for emergency procedures and shall be maintained by the Contractor at the central control point. A separate loose-leaf binder containing only those items of instruction pertinent to the post shall be furnished by the COR and shall be maintained by the Contractor at each post. The Post Orders books shall not be removed from the Government property or reproduced or copied in any manner without proper authorization, in writing, from the COR.

B.10 INITIAL AND RECURRING SCREENING FOR ILLEGAL DRUGS

B.10.1 As part of the medical examination, all Contract employees must submit to an initial urine drug screening that tests for the following five (5) substances at the following cutoff levels (nanogram per milliliter, ng/ mL):

B.10.1.1 Substance Cutoff Level (ng/mL) B.10.1.2 Marijuana metabolites 50 B.10.1.3 Cocaine metabolite 150 B.10.1.4 Oxycodone/ Oxymorphone 300 B.10.1.5 Phencyclidine 25 B.10.1.6 Amphetamines 500

B.10.2 The Contractor shall perform random drug screening of 10% of the guard force assigned to this contract, each month, throughout the length of the contract. Contract Security Officers must resubmit to a urine drug screening upon renewal of physical forms every three years.

B.10.3 Drug screening methodology shall conform to the U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration’s (SAMHSA) “Mandatory Guidelines for Federal Workplace Drug Testing Programs.” These guidelines can be accessed via the Internet at:

https://www.samhsa.gov/workplace/resources. If the Contractor chooses to use a laboratory not shown on SAMHSA’s current list, the Contractor must verify whether the laboratory’s methodology conforms to SAMHSA’s guidelines prior to utilizing that laboratory to perform drug screenings.

B.10.4 Other drug testing methods (hair, sweat patch, etc.) are commercially available but are not acceptable for the purposes of this Contract, due to widely varying standards of testing and laboratory reliability results. However, if SAMHSA does issue guidelines on alternative drug screening methods, the Contract may be modified to permit the use of those methods.

B.10.5 The presence of a positive reading for any of the above substances over the designated cutoff level for that substance shall automatically disqualify an applicant from working under this security guard services contract.

Since most drugs are metabolized within a short period of time (from several hours to several days), the Contractor shall not permit any applicant to take multiple tests in order to receive an acceptable reading.

B.10.6 The Contractor is responsible for all costs associated with obtaining the medical evaluation and drug screening for each Contract employee.

B.10.7 Government Requested Screening

B.10.7.1 The CO or COR shall have the express right to request targeted urine drug screenings where there is a reasonable belief by the Government that the Contract employee(s) may be under the influence of or using illegal substances. Targeted screenings shall be conducted in a similar fashion to random screenings, with the exception that the CO shall advise the Contract Manager in writing that he/she requests a drug screening of a specific security guard. Once the written request is received, the Contract Manager shall arrange for the test to be conducted as soon as possible, but not later than three working days.