Bonfire Procurement Portal Instructions for City of Charlotte

This document provides vendor submission and question procedures for the City of Charlotte's electronic Bonfire procurement portal. The City of Charlotte utilizes the Bonfire platform as its centralized procurement system for solicitations and contract opportunities. All vendors submitting responses to City of Charlotte solicitations, including the CATS General Maintenance and Repair Services contract, must use the portal at https://charlottenc.bonfirehub.com to submit proposals and ask clarifying questions. Vendors are required to submit all materials electronically through the Vendor Discussions section for questions and the Opportunities section for formal submissions. The City strongly recommends vendors allocate at least one week before the posted deadline to complete the uploading and submission finalization process, as large document uploads may require extended processing time depending on file size and internet connection speed.

The Bonfire portal supports Microsoft Edge, Google Chrome, and Mozilla Firefox browsers with Javascript and browser cookies enabled. Technical support is available through the Bonfire support team at 1-800-354-8010. Vendors unfamiliar with the platform are encouraged to view the five-minute training video on Vendor Registration and Submission provided through Bonfire Vendor Support prior to initiating their submission. All submissions must be uploaded, submitted, and finalized prior to the project's posted due date to be considered responsive.