A.02 PWS (Occupational Clothing Laundry)_Rev 17Dec24 (1).pdf

409th CSB Ver 7 20240913

PERFORMANCE WORK STATEMENT (PWS)

TLSC-E/A Occupational Clothing Cleaning Contract

02.October2024

Contents

PERFORMANCE WORK STATEMENT (PWS)

Part 1 - General Information

PART 2 - DEFINITIONS & ACRONYMS

PART 3 - GOVERNMENT PROPERTY (GP) AND SERVICES

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES

PART 5 - SPECIFIC TASKS

PART 6 - APPLICABLE PUBLICATIONS

PART 7 - ATTACHMENT AND TECHNICAL EXHIBIT LISTING

TECHNICAL EXHIBIT A - Performance Requirements Summary (PRS)

TECHNICAL EXHIBIT B - DELIVERABLES SCHEDULE

TECHNICAL EXHIBIT C - DELIVERY LOCATIONS

ATTACHMENT 1 - ESTIMATED WORKLOAD DATA

Part 1 – GENERAL INFORMATION

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide laundering of occupational clothes for the personell of TLSC-E/A.

1.2 Background: Logistics Support Center – Europe&Africa (TLSC-E/A) has a requirement to launder occupational clothing for the German Local National (LN) industrial workforce of the United States Army for various delivery locations. The contractor shall provide all personnel, equipment, materials, transportation, infrastructure and supervision necessary. If, at any time, the Government changes a duty location, the contractor shall be notified not less than five (5) days in advance and be prepared to continue services at any new location at the end of the five-day period.

1.3 Scope: The Contractor shall provide non-personal services that include regular collection of soiled clothing, laundering and drop-off of laundered clothing to keep clothing in usable condition at all times.

1.4 Objectives: The primary purpose of this contract to clean such clothing on a regular basis, to provide suitable clothing for all employees.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) after date of contract award (Technical Exhibit B, Deliverable 001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than thirty (30) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 RESERVED

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within forty-eight

(48) clock hours of identifying those issues. Verbal reports shall be followed up by written reports within ten (10) days (Technical Exhibit B, Deliverable 002).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.2.1 Quality Standards: The following guides will be used by the Contractor and the U.S. Government to evaluate and control quality in a finished laundered item. The Contractor shall follow manufacturer’s cleaning, drying, pressing, and other care instructions to the extent practicable unless otherwise stated in this PWS. All work will be IAW the best practices of the laundry industry.

1.5.2.1.1 All soil, spots, and stains shall be removed, except those determined by best commercial practice as being irremovable without damage to the color or fabric.

1.5.2.1.2 Each item shall be clean, dry, and free of lint, scorch marks or other damage to the fabric.

1.5.2.1.3 All articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements.

1.5.2.1.4 No trace of laundry/dry cleaning supplies shall be left in the fabric.

1.5.2.1.5 Shrinkage shall be no more than what may be termed as “natural” for the fabric IAW best commercial practice. The Contractor shall keep dimensional changes of the article to a minimum and avoid damage of any kind to the fabric.

1.5.2.1.6 Items processed on flatwork ironers (such as, but not limited to, bed, bath and table linens) shall be machined- finished (pressed) so that the surfaces are smooth and without “rough-dry” spots, wrinkles or “tails.”

1.5.2.1.7 Items such as, but not limited to, trousers, uniforms and other wearing apparel shall be machine- finished (pressed) so that the surfaces are smooth and free of wrinkles. No rough-dry spots shall be permitted and article shall retain their original shape and size.

1.5.2.1.8 Items shall be laundered according to information printed on the manufacturer’s label, if not otherwise specified, the temperature shall not exceed 60 degree celsius / 140 degree fahrenheit

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents' Day 3rd Monday in February Memorial Day last Monday in May Juneteenth National Independence Day June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

New Year’s Day January 1st Three King’s Day (only in Baden Wuerttemberg and Bavaria) Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies

Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1600, Monday through Friday, except U.S. and Host Nation Holidays identified in paragraph 1.5.3.1 & 1.5.3.2 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 to 1600, Monday through Friday, except U.S. and German Holidays identified in paragraph 1.5.3.1 and 1.5.3.2 above. The Government facility may close during local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons.

1.5.4.3 Contractor Support Hours: The Contractor shall not arrive to pick up and deliver clothing before 0800 hours and no later than (NLT) 1500 hours on the day scheduled. The contractor shall submit a weekly schedule NLT seven (7) days after contract award. Changes to the delivery schedule shall be announced by either party at least seven (7) days before they become effective. The contractor shall provide pick-up and delivery on a regular (Task 5.2.3) base. In case the contractor fails to meet delivery requirements, the contractor shall schedule an appointment with the customer for the next two (2) working days following the original pick-up/delivery day. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at the contractor’s location. The contractor shall make all necessary transportation arrangements for pick-up and delivery of clothing to each Government location outlined in ‘Technical Exhibit C - Delivery Locations’.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: RESERVED

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://www.aepubs.eur.army.mil/AE-Regulations/

1.6.3.1 For contractors that do not require CACs, but require access to a DOD facility or installation: The Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) days (Technical Exhibit B, Deliverable 003).

1.6.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) days (Technical Exhibit B, Deliverable 003).

1.6.3.4 Common Access Cards (CAC): RESERVED

1.6.3.4.1 RESERVED

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to local and stateside background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within three (3) days of receipt by the Contractor, identifying such with the appropriate contract number (Technical Exhibit B, Deliverable 004). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within three (3) days of receipt by the Contractor, identifying such with the appropriate contract number (Technical Exhibit B, Deliverable 004). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.4.2 Local Nationals and Third Country Nationals: Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the Requiring Activity Manager.

As a minimum prior to beginning performance, Contractors employing local national and third country nationals shall furnish the Contracting Officer via the COR and the Requiring Activity Manager a Polizeiliches Fuehrungszeugnis, issued within the previous four months, no later than three (3) days after contract award (Technical Exhibit B, Deliverable 005). Forwarding correspondence from the Contractors shall identify the associated contract number. The Requiring Activity Manager will determine the favorability of the Polizeiliche Fuehrungszeugnis and notify the Contractor. The Contractor shall forward a copy of unfavorable Polizeiliche Fuehrungszeugnis to the Contracting Officer via the COR and the Requiring Activity Manager within three (3) days of receipt, identifying such with the appropriate contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.6.4.1 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7 Key Control: RESERVED

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager and Alternate Contract Manager.

The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent, along with the contract data (phone, e-mail) for each of these individuals, shall be provided in writing to the Contracting Officer no later than seven (7) days after contract award (Technical Exhibit B, Deliverable 006). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

The Contract Manager or Alternate Contract Manager shall be available during Government Facility Office Hours as defined in 1.5.4.1. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: Language Proficiency. The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference AE Pamphlet 690-70, Appendix H).

b. Appoint a qualified English-speaking representative within five (5) days after award to fulfill the function of Contractor Representative (CR). This individual shall interface with the Government Representative and attend meetings with the Contracting Officer (KO), the Contracting Officer Representative (COR), and other Government personnel to resolve quality issues and problems that may arise during the performance of the Contract. (Technical Exhibit B, Deliverable 007).

Required Levels of Proficiency for English Languages in the Common European Framework of Reference for Languages (CEFR) under this Contract:

Contract Manager and Alternate: C1 Contractor representative: B2

The Common European Framework of Reference for Languages (CEFR) delineates six levels of language proficiency, namely:

1. A1 (Beginner): Basic ability to communicate and exchange information in a simple manner.

2. A2 (Elementary): Capability to understand and use familiar everyday expressions and basic phrases.

3. B1 (Intermediate): Competence to handle most situations likely to arise whilst traveling in an area where the language is spoken.

4. B2 (Upper-Intermediate): Proficiency to comprehend the main ideas of complex texts on both concrete and abstract topics.

5. C1 (Advanced): Proficiency to express ideas fluently and spontaneously without much obvious searching for expressions.

6. C2 (Proficient): Proficiency to understand with ease virtually everything heard or read.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 RESERVED

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes Technical Exhibit B, Deliverable 008).

1.13 Contractor Travel: RESERVED

1.14 Other Direct Costs (ODCs): RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: RESERVED

1.17 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.18 Non-Disclosure Statements: RESERVED

1.19 Organizational Conflict of Interest (OCI): RESERVED

1.20 Phase In /Phase Out Period:

a. To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the fourteen (14) days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

b. During the phase-in period, the Contractor shall label the garments (Task 5.2.4). Within seven (7) days of contract award, the Government shall provide the Contractor with a list of employee names and sizes based on current garments.

1.21 Safety: RESERVED

1.21.1 Host Nation Safety Laws and Regulations: RESERVED

1.21.1.1 RESERVED

1.21.1.2 RESERVED

1.21.1.3 RESERVED

1.22 Environmental Compliance: RESERVED

1.22.1 Environmental Compliance Plan and Program: RESERVED

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within ten (10) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or ten (10) after employment of new personnel.

Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S.

based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within three (3) after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within three (3) after completion of the training.

1.23.2 OPSEC Training: RESERVED

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html https://jkodirect.jten.mil/

1.23.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within ten (10) after the contract is awarded and within ten (10) after new employees commence contract performance, with the results reported to the COR within three (3) after the contract is awarded and within three (3) after new employees commence contract performance. Verification of the training shall be provided to the COR within three (3) after completion of the training. Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.23.4 Information Assurance (IA) Training

1.23.4.1 RESERVED

1.23.4.2 RESERVED

1.23.4.3 RESERVED

1.23.5 Personally Identifiable Information (PII): RESERVED

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.24.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.25 Notice to Proceed: RESERVED

1.26 Electromagnetic Compatibility Directive: RESERVED

1.27 Government Property and Services: RESERVED

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams.

The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection.

Contractor-owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the

KO.

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

PART 2 - DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart

202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property - means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property - means all property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS).

It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative ACE Ammunition Center Europe AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System AQL Acceptable Quality Level CAC Common Access Card CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DIN EN ISO Deutsches Institut fuer Normung (German Institute for Standardization), Europaeische Norm (European Standard), International Organization for Standardization

DoD Department of Defense DPC Deployment Processing Center FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer NATO North Atlantic Treaty Organization OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program QMS Quality Management System RA Requiring Activity SAE Supply Activity Europe SOFA Status of Forces Agreement TE Technical Exhibit TTT Truck Transportation Terminal USAREUR U.S. Army Europe TLSC-E&A Theater Logistics Support Center – Europe & Africa MAK Maintenance Activity Kaiserslautern MAV Maintenance Activity Vilseck

PART 3 - GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will provide a point of contact at each delivery location that acts as a recipient of clothing items during the contractor deliveries.

3.2 Facilities: RESERVED

3.3 Utilities: RESERVED

3.4 Equipment: RESERVED

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: RESERVED

3.8 Common Access Cards (CAC): RESERVED

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The Contractor shall provide all materials to perform laundering of occupational clothing as defined in this

PWS.

4.4 Vehicles and Equipment: The Contractor shall provide all equipment to perform laundering of occupational clothing as defined in this PWS.

4.5 Background Checks): RESERVED

PART 5 - SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide services for launder occupational clothing for the Local National (LN) industrial workforce of the United States Army, Theater Logistics Support Center – Europe & Africa (TLSC-E/A). The contractor shall provide all personnel, equipment, materials, transportation, infrastructure and supervision necessary to pick-up of dirty clothing, laundering and drop off of laundered clothing.

5.2. Tasks

5.2.1 Cleaning of occupational clothing

The Contractor shall clean the occupational clothing on a regular (Task 5.2.3) basis. Minimum requirements are definded under “1.5.2.1 Quality Standards”.

5.2.2 Corrections of failures

In the event the items delivered are incorrect, missing pieces, soiled, or otherwise not IAW this PWS, the contractor shall correct the deficiency within two (2) business days of notification of the issue.

5.2.3 Garment delivery and pickup schedule

Delivery of clean garment and pickup of dirty garment shall be done TWICE A WEEK at fixed weekdays for each site outlined in “Technical Exhibit B – Delivery Locations”. The specific weekdays may vary between sites. Delivery days for each site shall be coordinated with the COR. Exceptions to the fixed weekdays will be made to account for holidays or as otherwise coordinated in advance with the COR.

5.2.4 Garment labeling

The garment must be marked with at least (but not limited to) the following criteria to ensure a smooth and clear assignment to the employees at all times: wearer’s name, delivery location code.

The marking must be complete once at the beginning of the contract and continuously during the term of the contract for new items of clothing.

5.2.5 Data Tracking

The Contractor shall maintain an accounting system that provides relevant customer data such as information/status on administration of services retrievable on a daily basis needed to monitor service history; service frequency; downloading of delivery notes; initiating control orders; invoice verification;

accounting control. Contractor shall provide the COR direct and real time access to the database for monitoring the Contractor’s performance.

The accounting system must be accessible without necessity to load software to US systems, i.e. web based application (not email) and include the following data/information: Wearer name; Delivery location; Item;

Item currently at customer or contractor site; Status of items [on the way to customer/contractor, on order, scheduled delivery date]; Number of items provided to customer; Search result must be provided in usable data format (Excel).

5.3. Service Contract Reporting RESERVED

5.3.1 System for Award Management (SAM) Service Contract Report (SCR): RESERVED

PART 6 - APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5)

6.1.13 Army in Europe and Africa Publications (AEPUBS)- https://www.aepubs.eur.army.mil/AE-Regulations/

6.1.14 AE Pamphlet 690-70

https://www.aepubs.eur.army.mil/AE-Regulations/

PART 7 - ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Delivery Locations

7.3 Attachment 1 – Estimated Workload Data

7.4 Attachment 2 – Historical Workload Data

TECHNICAL EXHIBIT A - Performance Requirements Summary (PRS)

PERFORMANCE OBJECTIVE STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE QUALITY

LEVELS (AQLs)

METHOD OF SURVEILLANCE

1.1) PWS Part 1 General Information Contractor shall comply with PWS provisions relating to Management and Administration

Monthly COR PRS inspection checklist Pass / Fail criteria

>95 % Total Overall PRS Inspection Checklist Compliant

100% Inspection & Customer Feedback

2.1) PWS Part 5 Specific Tasks[5.2.1, 5.2.3] Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 % Total Overall PRS Inspection Checklist Compliant Rate regarding 5.2.1, 5.2.3

100% Inspection & Customer Feedback

2.2) PWS Part 5 Specific Tasks[5.2.2, 5.2.4, 5.2.5, 5.3.1] Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

100 % Total Overall PRS Inspection Checklist Compliant Rate regarding 5.2.2, 5.2.4, 5.2.5, 5.3.1

100% Inspection & Customer Feedback

3) PWS Part 7 Attachments and Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Monthly COR PRS inspection checklist Pass / Fail criteria.

>95 % Total Overall PRS Inspection Checklist Compliant Rate

100% Inspection & Customer Feedback

TECHNICAL EXHIBIT B - DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To 001 Quality Control Plan (paragraph 1.5.1)

Once within 10 days after contract award and no later than 30 days prior to any anticipated changes

One each to the Contracting Officer

Electronic delivery via email using Microsoft Office Word or Power Point

To the Contracting Officer through the Contracting Officer’s Representative

(COR)

002 Issue Reporting (paragraph 1.5.1.2)

Once within 48 clock hours verbally after identifying issues and within 10 days in writing

One each to the

COR

Electronic delivery via email using Microsoft Office Word or Power Point

To the Contracting Officer Representative

003 Installation Access Passes (paragraph 1.6.3.2;

1.6.3.3)

1. The same day employment of an individual has expired or has been terminated.

2. Upon termination or cancellation of this contract.

N/A

N/A

Return Installation Access Passes to the issuing office.

004 U.S.

Background Check (paragraph 1.6.4.1)

Once within three (3) days after receipt

N/A Electronic delivery via email using Microsoft Office

Contracting Officer’s Representative

(COR)

005 Local National Background Check „Polizeiliches Führungszeugnis” (paragraph 1.6.4.2)

Once within three (3) days after receipt

N/A Electronic delivery via email using Microsoft Office

Contracting Officer’s Representative

(COR)

006 Key Personnell information (paragraph 1.10)

Once within seven (7) days after award.

One each to the Contracting Officer

Electronic delivery via email using Microsoft Office

Con…