9F9578E5-A919-4AD4-82D6-39638BDFF98B.pdf
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- Solicitation number
- RFQ033233
- Issued by
- Franklin County, Ohio
About this file
This is a solicitation document issued by Franklin County Municipal Court, Clerk of Court, located in Columbus, Ohio, for hardware and software support maintenance services for Dell Connectrix switches serving the Office of Information Services at 375 South High Street, 16th Floor. The solicitation requests ProSupport Plus Mission Critical coverage for four Dell Connectrix switches (two units with Service Tag JQ4Y153 and two units with Service Tag 7R4Y153), with each unit requiring two types of service: 4-Hour 7x24 Onsite Service with Emergency dispatch and 7x24 Hardware/Software Technical Support and Assistance. The contract term extends from August 8, 2026, through August 7, 2027, for a one-year period. All parts provided must be Dell Certified, and no renewal options are specified in the document.
The bid must include all costs associated with onsite service labor, travel expenses, parts, and software upgrades for the contract term. Service delivery requirements include a confirmation call to the customer within 30 minutes of the initial request and technician arrival onsite within 4 hours of the initial request, if necessary. Maintenance and service must be performed by a certified technician according to the manufacturer's suggested maintenance standards. All shipping and handling costs, as well as F.O.B. inside delivery on a prepaid and allowed basis, must be included in the total bid amount. The document notes that bidders should reference 2025-2026 renewal part numbers if current year numbers differ.
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Text version
It is the intent of Franklin County Municipal Court, Clerk of Court to obtain bids to establish a purchase order for the purchase of Hardware and Software Support Maintenance for Dell Connectrix switches for the Office of Information Services, 375 South High Street, 16th Floor, Columbus, Ohio 43215.
Support and Maintenance must be provided by Dell
Line 10 Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1951 Service Tag # JQ4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 4-Hour 7x24 Onsite Service with Emergency dispatch.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 20
Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1968 Service Tag # JQ4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 7x24 HW/SW Technical Support and Assistance.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 30 Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1951 Service Tag # 7R4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 4-Hour 7x24 Onsite Service with Emergency dispatch.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 40
Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1968 Service Tag # 7R4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 7x24 HW/SW Technical Support and Assistance.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
The hardware maintenance cost is to include all costs associated with the onsite service/labor, travel expenses, parts and software upgrades for the term of the contract.
The maintenance and service is to be completed by a certified technician for the units according to the manufactures suggested maintenance for the optimum quality and performance of the equipment.
A confirmation call to the customer shall be made within 30 minutes of the initial request.
Technician shall be on-site if necessary, within 4 hours of the initial request.
All shipping and handling shall be included in total bid amount.
DELIVERY: Bid shall include cost of required F.O.B. inside delivery, prepaid and allowed.
*****Please note that 2025-2026 renewal part number to be used as reference if current year number differs.
File details come from the government source that posted it. Updated .