Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-NEXU
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey template for Contract 095, which appears to be an IT Professional Services Vendor Contract Pool. The survey is designed to be completed by an agency after a work order is fulfilled, with the completed form to be emailed to a contract administrator. The form seeks feedback on vendor performance across multiple dimensions, including work quality, project timeliness, cost management, and compliance with contract terms and state information technology standards.
The survey allows agencies to rate vendors on a scale of 1-5 for work quality and compliance, and provides checkbox options for evaluating project completion timing and cost performance relative to the original project offer. While specific details about the contract's full scope, financial terms, or participating vendors are not provided in this document, it is clear that the survey is a formal mechanism for tracking and assessing vendor performance under State Contract 095 for IT professional services. The document includes fields for capturing the specific work order details, agency contact information, and contractor information to facilitate comprehensive performance tracking.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document | |
| Moxieit+Amendment+1.pdf | ||
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Nexus+Contract+Summary.docx | DOCX document | |
| Vendor+Work+Order+Request.docx | DOCX document | |
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| Moxie+Contract.pdf | ||
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Frequently+Asked+Questions.doc | DOC document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .