8A2F2DE6-3EB5-4FA0-9F8D-7522E0786ABF.pdf
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- Solicitation number
- RFQ033290
- Issued by
- Franklin County, Ohio
About this file
This is a Hardware and Software Support Maintenance solicitation issued by Franklin County Municipal Court, Clerk of Court, for Dell Connectrix switches to be delivered to the Office of Information Services at 375 South High Street, 16th Floor, Columbus, Ohio. The procurement seeks ProSupport Plus Mission Critical maintenance and support services for four Dell Connectrix DS-6505B/R, 6510 B/R, and 6610B APOS units (one unit per line item). Line items 10 and 30 specify 4-Hour 7x24 Onsite Service with Emergency dispatch, while Line items 20 and 40 specify 7x24 Hardware and Software Technical Support and Assistance. All parts must be Dell Certified. The coverage period is from August 8, 2026, through August 7, 2027, representing a one-year contract term.
The bid shall include all costs associated with onsite service and labor, travel expenses, parts, software upgrades, and shipping and handling within the total bid amount. A confirmation call to the customer must be made within 30 minutes of the initial request, with technician onsite if necessary within four hours of the initial request. Maintenance and service must be completed by a certified technician according to manufacturer-recommended maintenance schedules. Delivery terms include F.O.B. inside delivery, prepaid and allowed. The solicitation references 2025-2026 renewal part numbers as a reference should current year numbers differ.
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Text version
It is the intent of Franklin County Municipal Court, Clerk of Court to obtain bids to establish a purchase order for the purchase of Hardware and Software Support Maintenance for Dell Connectrix switches for the Office of Information Services, 375 South High Street, 16th Floor, Columbus, Ohio 43215.
Support and Maintenance must be provided by Dell
Line 10 Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1951 Service Tag # JQ4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 4-Hour 7x24 Onsite Service with Emergency dispatch.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 20
Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1968 Service Tag # JQ4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 7x24 HW/SW Technical Support and Assistance.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 30 Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1951 Service Tag # 7R4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 4-Hour 7x24 Onsite Service with Emergency dispatch.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
Line 40
Dell Connectrix DS-6505B/R 6510 B/R 6610B APOS Sku: 825-1968 Service Tag # 7R4Y153 Quantity:1
Coverage Type is:
Service Description: ProSupport Plus Mission Critical: 7x24 HW/SW Technical Support and Assistance.
Coverage Dates: 8/8/2026 through 8/7/2027 1 year All parts must be Dell Certified
The hardware maintenance cost is to include all costs associated with the onsite service/labor, travel expenses, parts and software upgrades for the term of the contract.
The maintenance and service is to be completed by a certified technician for the units according to the manufactures suggested maintenance for the optimum quality and performance of the equipment.
A confirmation call to the customer shall be made within 30 minutes of the initial request.
Technician shall be on-site if necessary, within 4 hours of the initial request.
All shipping and handling shall be included in total bid amount.
DELIVERY: Bid shall include cost of required F.O.B. inside delivery, prepaid and allowed.
*****Please note that 2025-2026 renewal part number to be used as reference if current year number differs.
File details come from the government source that posted it. Updated .