FDRL_RFQ_88310318Q00018.docx

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Interactive Exhibits Project
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This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotations are being requested and a written solicitation will not be issued. The solicitation number is 88310318Q00018 and is issued as a Request for Quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-96 effective November 6, 2017. This is a full and open RFQ under NAICS 712110, Museums. CONTRACT LINE ITEM NUMBER(S): See Attachment 1, Schedule of Prices. REQUIREMENT: The National Archives and Records Administration (NARA) has a requirement to obtain the design, development, and installation of two interactive exhibits at the Franklin D. Roosevelt Library (FDRL) in Hyde Park, NY. Designs must meet current usability and accessibility trends and comply with the Federal laws and directives regarding the Americans with Disabilities Act and the Workforce Investment Act, “Section 508” requirements. See Attachment 2, Requirements. PERIOD OF PERFORMANCE: The period of performance will consist of a base year and two (2) option years. The following Federal Acquisition Regulation (FAR) clauses are incorporated and are to remain in full force in any resultant contract, with the exception of FAR provisions which will be removed prior to award: FAR provision 52.212-1, Instructions to Offerors – Commercial Items (Jan 2017). Addenda: (1) Change paragraph (c) to read: Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified in receipt of offers, unless another time period is specified in an addendum to the solicitation. (2) Delete paragraph (h), Multiple Awards. – see below for additional quotation submission instructions. EVALUATION (In lieu of FAR provision 52.212-2): Evaluation and award will be in accordance with Simplified Acquisition Procedures at FAR 13.106, Soliciting Competition, Evaluation of Quotations or Offers, Award and Documentation authorized by FAR Subpart 13.5, Simplified Procedures for Certain Commercial Items as prescribed by FAR 12.301(c)(2). Selection of the Contractor to perform this contract will be based on NARA’s assessment of the best overall value to the Government. Accordingly, best value for this contract will be evaluated based on the following evaluation factors: (1) Technical Approach (Volume I). The Government will assess the Contractor’s demonstrated technical knowledge and competence with regard to the Government’s requirements and program objectives; and approach to the work that the Contractor would have to perform under the prospective contract. The Government will assess whether the Contractor exhibits adequate techniques and approaches to meet contract needs and provide effective and efficient support. The Government will also assess the Government Product/Service Accessibility Template (GPAT) (See Attachment 8, Government Product/Service Accessibility Template for Application/Operating System Software) or the contractor’s supplied Vendor Product /Service Accessibility Template (VPAT), the Contractor’s Quality Control Plan and the Contractor’s Project Management Plan. (2) Relevant Past Performance (Volume II). The Contractor will be evaluated to assess the demonstrated quality of performance on similar work, to include the ability to control the quality and cost of work, timeliness of performance, and effectiveness at accomplishing the goals of previous relevant work. Contractors are requested to submit no more than five (5) references for relevant past performance performed during the past five (5) years. Submission should include the entity name, a point of contact, contact information, dollar value of contract/order, brief description of work performed, and an explanation of how any performance difficulties were addressed and resolved. If the interested Contractor has no relevant past performance, an affirmative statement that no relevant past performance exists must be submitted. (3) Price (Volume III). All technical factors are equal in importance. All evaluation factors other than cost or price, when combined, are more important than cost or price. The total contract price will be used for evaluation purposes. Exception taken to any terms and conditions stated in the RFQ must be clearly outlined on a separate page of the Contractor’s quotation entitled “Exceptions”. The Contractor must also include complete rationale, justification, and the cost impact of each exception noted. The Government reserves the right to make an award on the initial quotation without discussions of this procurement. FAR provision 52.212-3, Offeror Representations and Certifications – Commercial Items (Nov 2017) – The offeror shall complete only paragraphs (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) Web site located at http://www.sam.gov/portal. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u) of this provision. FAR clause 52.212-4, Contract Terms and Conditions – Commercial Items (Jan 2017) – see Attachment 5, Additional NARA Terms and Conditions (Addenda to FAR Clause 52.212-4). FAR clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Items (Nov 2017) – see Attachment 6, FAR Clauses for full text of this clause and for additional applicable FAR clauses. Full text provisions and clauses can be found at http://www.acquistion.gov. QUESTIONS: Questions regarding this RFQ must be submitted in writing to the Contract Specialist, Ms. Tyrice Buie (Contractor) at tyrice.buie@nara.gov no later than 12:00 PM ET on February 6, 2018 to be considered. Questions submitted in any other manner will not be answered. Contractors are requested to group and submit questions in the same order found in the RFQ while making reference to the particular paragraph number. The Government will answer questions or requests for clarification via a written RFQ amendment. QUOTATION DUE DATE: Quotations must be received by 12:00 PM ET on February 20, 2018. Failure to submit quotations by the due date and time may result in rejection of the quotation as untimely. Contractors submitting via e-mail will need to pass through IT security. QUOTATION SUBMISSION INSTRUCTIONS: NARA requests that contractors email one (1) copy of the quotation separately (Volumes I, II, and III) to: tyrice.buie@nara.gov.

ATTACHMENT I

SCHEDULE OF PRICES

A. SERVICES TO BE FURNISHED

1.0 The purpose of this contract is to acquire Exhibit services for the Franklin Roosevelt Library. The Contractor will design, develop, install and service new interactive exhibits in accordance with the PWS.

2.0 Travel in accordance with the PWS must be conducted in accordance with Federal Travel Regulation (FTR) and must be approved by the Contracting Officer’s Representative (COR) prior to traveling. All approved travel costs must be invoiced against the Not-To-Exceed (NTE) travel Contract Line Item Number (CLIN). The Government is not obligated to pay for travel under this solicitation unless it is performed for work under the contract and in accordance with the FTR and contract terms and conditions. The NTE amount listed is the maximum amount, in the performance period, the Government has reserved for travel. The Contractor must provide a detailed breakout of the price associated with these CLINs which, if applicable, includes meals/hotel, air/rail and local transport based upon NARA’s requirements

B.SCHEDULE OF PRICES
1.0In accordance with this requirement, the Contractor must provide all management, support, and services described herein (except as specified to be furnished by the Government in the PWS), and must plan, schedule, coordinate, and ensure effective performance.

2.0 Contractors must price in Attachment I, Schedule of Prices the type of hardware, software and materials that will be provided.

3.0 The Contractor must provide a detailed breakout of the price associated with CLINs 0001; 0003; 0005; 0008; 0010 which includes the labor categories, facilities, hourly rates, equipment, and materials as applicable.

4.0 The Contractor must include the not-to-exceed amount in CLIN 0002 for Research and Acquisition of Content. For evaluation purposes, the “Total Price” for this CLIN is the total not-to-exceed amount. CLIN 0002 NTE amount must be included with the Contractor’s quotation. The Contractor must provide a detailed breakout of the price associated with CLIN 0002 which includes the labor categories, hourly rates, equipment, and materials.

5.0 The Contractor must include the not-to-exceed amounts in CLIN 0004, CLIN 0009 and CLIN 0011 for Travel. For evaluation purposes, the “Total Price” for these CLIN’s is the total not-to-exceed amount. The Travel NTE amounts must be included with the Contractor’s quotation. Costs for travel must be submitted with the Contractor’s quotation. Travel requests received at a later date will not be accepted.

6.0 The Contractor must include the not-to-exceed amount in CLIN 0006 for Image Licensing Costs. For evaluation purposes, the “Total Price” for this CLIN is the total not-to-exceed amount ($10,000.00). The Image Licensing Costs NTE amount must be included with the Contractor’s quotation.

7.0 The “Total Contract Price” will be determined by summing each Performance Year “Total Prices”.

Base Year – Months 1-12

CLIN
DESCRIPTION
QTY
UNIT OF ISSUE
TOTAL PRICE
0001
Phase I

Visitor Center (VC) Tables Installation In accordance with the PWS

Lot

0002
Research and Acquisition of Content for the VC Tables (i.e. labor, hourly rate, equipment, and materials) In accordance with the PWS

$5,000.00

NTE

0003
Phase II

Map Room (MR) Gallery Interactive Touch Walls Installation In accordance with the PWS

0004
Travel:

For six (6) Face-To-Face Meetings only, Attachment 5, Additional NARA Terms and Conditions, paragraph 6, Reimbursement of Travel Costs.

$10,000.00

0005
Other direct costs – (i.e. hardware, software, materials) In accordance with the PWS

Deliverables – In accordance with the PWS

Lot

NSP

0007
Image Licensing Costs – Cost estimates for licensing including stock footage and photographs – In accordance with the PWS

$10,000.00

Total Base Year Price:

Option Year I: Service Warranty – Months 13-24

0008
One (1) year of technical support with software updates and software patches to the installation as needed. Technical support will include telephone or live online communication three times a year and at least two (2) scheduled preventive maintenance onsite inspection checks – In accordance with the PWS

Travel:

Service Warranty - Attachment 5, Additional NARA Terms and Conditions, paragraph 6, Reimbursement of Travel Costs.

$3,500.00

Total Option Year I Price:

Option Year II: Service Warranty – Months 25-36

One (1) year of technical support with software updates and software patches to the installation as needed. Technical support will include telephone or live online communication three times a year and at least two (2) scheduled preventive maintenance onsite inspection checks – In accordance with the PWS

Travel:

Service Warranty – Attachment 5, Additional NARA Terms and Conditions, paragraph 6, Reimbursement of Travel Costs.

$3,500.00

Total Option Year II Price:

Total Contract Price:

CLIN = Contract Line Item Number; QTY = Quantity; NSP = Not Separately Priced; NTE = Not-To-Exceed

ATTACHMENT 2

REQUIREMENTS

PRESIDENTIAL LIBRARY INTERACTIVE EXHIBITS

1.0 INTRODUCTION

1.1The National Archives and Records Administration (NARA) serves American democracy by safeguarding and preserving the records of our Government, ensuring that the people can discover, use, and learn from this documentary heritage. NARA has facilities in Washington, DC; College Park, MD; regional archives in 14 cities, from coast-to-coast; and 14 presidential libraries.
1.2Through exhibits, educational programs, lectures, and other special events, NARA helps people learn the importance of archival records for ensuring citizens' rights, teaching good citizenship, and protecting democracy through open and accountable government.
1.3The agency maintains changing and traveling exhibition programs throughout the system. Depending upon the facility, NARA employs exhibition project managers, exhibition researchers/curators, exhibition designers, and exhibition specialists.
1.4Typically, once the exhibitions have been conceptualized, NARA solicits the services of contractors to design, fabricate, produce and install exhibits, and provide services to support exhibition programs.
1.5The Franklin D. Roosevelt Library in Hyde Park, NY, is the 1st Presidential Library overseen by the National Archives and Records Administration (NARA). The Library has an extensive archives, a museum, and active educational and public programming. Currently, the FDRL attracts nearly 200,000 visitors a year.
1.6NARA’s Office of Presidential Libraries seeks the design, development, installation and service for two different interactive touch screen exhibits for the Franklin D. Roosevelt Presidential Library and Museum (FDRL).
1.7The FDRL includes two buildings, the Henry A. Wallace Visitor Center and the Library itself. Both buildings are located adjacent to the Home of Franklin D. Roosevelt, the historic site operated by the National Park Service (NPS).
2.0PERFORMANCE WORK STATEMENT (PWS)
2.1The Office of Presidential Libraries seeks a creative media technology company (Contractor) to design, develop, install and service new interactive touch screen exhibits that align with the Library’s mission as both a research institution and a fun, educational historic site to visit. Both interactive experiences will be permanent installations replacing existing static installations.
2.2The Contractor selected for this requirement must be knowledgeable about current trends and technology, including, but not limited to, interactive design, graphic design, coding and scripting, and management of web-based databases for content delivery, digital imaging, scanning, development of style guidelines and specifications, and implementation of content managing systems.
2.3The Contractor must provide all schematics for the interactive structure including screen shots, visual design, text drafts, final text/content, graphics, stock footage, photographs and video, programming, equipment purchase (hardware/software, materials), a live prototype (at the Contractor’s site) and installations. The Contractor must include in its quotation the cost for stock footage, photographs and image licensing.
2.4The Contractor selected must provide tested, affordable implementation of “cutting edge” design. The Contractor must design for emotional appeal, usability, functionality, and organization of information.
2.5Designs must also meet current usability and accessibility trends and comply with the Federal laws and directives regarding the Americans with Disabilities Act (ADA) and the Workforce Investment Act, “Section 508” requirements (See Attachment 8, Government Product/Service Accessibility Template for Application/Operating System Software). There will be a minimum of 48 inches of clear access in front of the interactive screens for frontal approach and more than 30 inches of access for sideways approach. No controls will be higher than 48 inches from the floor on the touch wall. No controls will be more than 20 inches from the front edge of the touch table, or more than 44 inches high. There will be no obstacles in the pathways leading up to the tables or walls.
2.6The Contractor must attend six (6) scheduled meetings with the FDRL Content Team to facilitate presentations and reviews. Please see section 3.1.3 for additional details. The Content Team will consist of the Contracting Officer’s Representative (COR), Curator, Director, Deputy Director, NPS Representative, Public Programs Specialist, and the Supervisory Archivist.
2.7The installations will be separated into two (2) phases: Phase I: Visitor Center (VC) Tables and Phase II: Map Room (MR) Gallery Interactive Touch Walls. The Point of Contact (POC) for the VC Tables installation will be the Public Programs Specialist. The POC for the Map Room installation will be the Curator.
2.8FDRL will require unlimited rights for all data produced in the performance of this contract. Title to data furnished under this contract will pass to FDRL upon acceptance, regardless of when or where FDRL takes physical possession.
3.0DESCRIPTION OF SERVICES/SPECIFICATIONS
3.1The anticipated public launch date of the interactive exhibits is 12 months after the initial Contractor/FDRL Kickoff meeting following contract award.
3.1.1Kickoff Meeting
3.1.2Kickoff Meeting – The Contractor must initiate a video/conference call to FDRL within five (5) business days of contract award. During this conference call the date for the first face to face meeting will be scheduled.
3.1.3The Contractor must attend six (6) face-to-face meetings with the FDRL Content Team. The meetings will address introductions, discussions of content development, and scheduling. The meeting include two (2) planning meetings (at the FDR Library), two (2) hardware/software installation meetings (at the FDR Library), and two (2) review meetings (at the Contractors site). The Contractor must provide project background and discussion of installation approach, intent, as well as familiarize the team with the completed “look and feel” project requirement and discuss next steps.
3.2Visitor Center (VC) Tables – Phase I
3.2.1Location – Henry A. Wallace Visitor Center Lobby, Hyde Park, New York
3.2.2Phase I – VC Tables. During this phase the FDRL Public Programs Specialist and the Contractor will coordinate to finalize the production team, aesthetic “look and feel”, design, development, installation and service for the new Visitor Center interactive exhibit. Final editorial decisions will be made by the FDRL Content Team.
3.2.3The Contractor must assign a Program Manager (PM) and develop a team schedule for the Visitor Center interactive exhibit installation to submit to the COR for review and approval.
3.2.4The Contractor must develop a schedule for deliverables for the Visitor Center interactive exhibit and submit to the COR for review and approval.
3.2.5The Contractor must devise the schematics for the Visitor Center interactive structure including screen shots, visual design, text drafts, final text/content, graphics, photographs and video, programming the live prototype and installation as requested to submit to the COR for review and approval.
3.2.6Final Content. The Contractor must work with the FDRL Content Team to determine final content, visual design, final text, programming, equipment purchase (hardware/software, materials) installation and two years of technical support for the Visitor Center interactive exhibit.
3.3Specifications
3.3.1The VC Tables must meet current usability and accessibility trends and comply with the Federal laws and directives regarding the Americans with Disabilities Act and the Workforce Investment Act, “Section 508” requirements (See Attachment 8, Government Product/Service Accessibility Template for Application/Operating System Software).
3.3.2The Visitor Center Lobby is approximately 1,500 sq. ft. however the two interactive tables should only require a maximum of 150 square feet.
3.3.2.1The space for the VC Tables allows for a maximum of 7 feet for both the monitor and any casework or enclosures proposed by the Contractor. Any mounts or cases will be designed to reflect the design scheme of the Visitor Center Lobby.

3.3.2.2 Three (3) monitors will be required. The VC Tables must include two (2) new monitors no less than 65 inches. An additional spare new monitor no less than 65 inches for the VC Tables must also be priced and included in CLIN 0004 (Attachment 1, Schedule of Prices). The monitors must be the same make and model.

3.3.2.3The map-based touch tables must allow visitors to access a collection of maps and floor-plans of the Visitor Center, the FDRL, the surrounding walkways and gardens, the Home of FDR, the adjacent National Park trails, nearby related NPS sites surrounding Val Kill, Top Cottage and the Vanderbilt Mansion, and other regional attractions.
3.3.2.4The VC Tables should be designed to be easy to update and should operate on a Windows based operating system. It is expected that updates must be made manually through back-end software, or similar (and uploaded wirelessly or locally at the tables). Items requiring updates include (but are not limited to) hours of operation, tour times, and programs. Custom programming of functionality is acceptable and there should be at least a basic Content Management System (CMS) but there is no preferred contractor.

3.3.2.5 Power to operate the VC Tables will be drawn from the gift shop office (no closet exits), and any controls should be housed within the system itself unless the Contractor provides an alternative.

3.4Content
3.4.1Some content will be provided by FDR Library, but the Contractor will be responsible for researching and acquiring content for the VC Tables beyond what is provided by FDR Library, National Archives, and NPS websites. The Contractor provided content for the VC Tables must also be priced and included in CLIN 0002 (Attachment 1, Schedule of Prices).
3.4.1.1Content and design for both tables are the same. The content will not connect to a web site, but the content is indeed similar to the information on both the FDR website and the NPS website. FDR Library will provide content digitally.
3.4.2The VC Tables must explain how the Library is an integrated part of our partner organization, the NPS, including information about joint ticketing and online sales through the NPS ticketing system. However, the VC Tables are not intended for ticket sales of any kind.
3.4.3The interactive tables must appeal to a diverse audience, including the general public, researchers, students (of all ages), educators, government employees, group tour planners and journalists.
3.4.4The VC Tables must contain:
▪Information, maps, floorplans and photographs about the FDRL, NPS sites and regional attractions
▪General information (hours, directions, contacts, etc.)
▪Information about how to contact the FDRL & NPS for more information
▪An expandable section with Frequently Asked Questions and answers
▪News and events with the interactive calendar
▪Descriptions of archival collections and museum exhibits and other research aids
▪Information on research procedures
▪Information about Franklin and Eleanor Roosevelt
▪Information about upcoming programs
▪Student intern and volunteer opportunities
▪Information about the Library’s educational programs
3.5Map Room (MR) Gallery Interactive Touch Walls – Phase II
3.5.1Location – FDRL Museum, Map Room Zone, Hyde Park, New York
3.5.2Phase II – MR Galley Interactive Touch Walls. During this phase the FDRL Curator and the Contractor must coordinate to finalize the production team, aesthetic “look and feel”, design, development, installation and service for the new Map Room interactive exhibit. Final editorial decisions will be made by the FDRL Content Team.
3.5.3The Contractor must assign a Program Manager (PM) and develop a team schedule for the Map Room interactive exhibit installation to submit to the COR for review and approval.
3.5.4The Contractor must develop a schedule for deliverables for the Map Room interactive exhibit and submit to the COR for review and approval.
3.5.5The Contractor must devise the schematics for the Map Room interactive structure including screen shots, visual design, text drafts, final text/content, graphics, photographs and video, programming the live prototype and installation as requested to submit to the COR for review and approval.
3.5.6Final Content. The Contractor must work with the FDRL Content Team to determine final content, visual design, final text, programming, equipment purchase (hardware/software, materials) installation and two years of technical support for the Map Room interactive exhibit.
3.6Specifications
3.6.1The Map Room (MR) Gallery Interactive Touch Walls must meet current usability and accessibility trends and comply with the Federal laws and directives regarding the Americans with Disabilities Act and the Workforce Investment Act, “Section 508” requirements (See Attachment 8, Government Product/Service Accessibility Template for Application/Operating System Software).
3.6.2The Map Room Gallery interactive touch walls will be wall-mounted in a room measuring 400 square feet.
3.6.3The Map Room (MR) Interactive Touch Walls will be in the Map Room Gallery. The MR Interactive Touch Walls must include four (4) new monitors no less than 65 inches. One (1) additional new spare monitor no less than 65 inches for the MR Gallery Interactive Touch Walls must also be priced and included in CLIN 0004 (Attachment 1, Schedule of Prices). The monitors must be the same make and model.
3.6.4The map based interactive touch walls must allow visitors to swipe through a collection of military style maps that show the movement of Allied and Axis forces in the days leading up to D-Day and for a period after D-Day.
3.6.5The Map Room (MR) Gallery Interactive Touch Walls should be designed to be easy to update and should operate on a Windows based operating system. It is expected that updates must be made manually through back-end software, or similar (and uploaded wirelessly or locally on the walls). Custom programming of functionality is acceptable and there should be at least a basic Content Management System (CMS) but there is no preferred contractor.
3.6.6Power to operate the Map Room (MR) Gallery Interactive Touch Walls will be drawn from a control computer located in a small rack room in the basement. The room size is 7 ft. by 16 ft. There is minimal space left in the room for more hardware. There is some space in the exhibit areas for hardware, most likely above the ceiling. New hardware and network cables would have to be run by the Contractor from the Map Room on Level 1 back to the rack room on the Lower Level, a distance of approximately 135’. Configuration of any new hardware with existing hardware and software would require collaboration with the current A/V Maintenance Service Contractor.
3.6.7The existing Permanent Exhibit A/V hardware is networked back to a Windows 7 computer running Medialon Manager Software. From this control computer the A/V components can be turned on/off via a simplified web-based user interface. There is a private network provided by a DSL modem that allows the system to be accessed remotely.
3.6.8The existing interactive program provides an opportunity for visitors to explore a range of topics related to FDR’s wartime leadership. The experience begins with a title screen (IMAGE 1). When visitor's “Touch To Begin” a map of the world appears (IMAGE 2). Users can select topics from a menu of options displayed on this map. When they select a specific topic a screen (IMAGE 3) appears that provides basic background information about it. If a user opts to “Continue” they move on to another screen (IMAGE 4) that allows them to select from a menu of subtopics they move on to the screen with further background information (IMAGE 4) and options to view related archival “Documents” (IMAGE 6) or “Imagery” (IMAGE 7 & 8) (Imagery can include archival film clips, photographs and maps). Each subtopic also includes a “Test Your Knowledge” interactive quiz element (IMAGE 9).
3.6.9The interactive program also offers users another shorter experience. They can choose (IMAGE 10) to hear an extended excerpt from a famous radio speech that FDR delivered on February 23, 1942 in which he asked his listeners to take out a map of the world and follow along with him as he described the course of the global war.
3.7Content
3.7.1The maps will be organized in a chronological sequence. Photographs of D-Day and symbols of various international military units must be provided by the Contractor. The Contractor is also responsible for the creation of the primary interactive map, and the historic maps are reference material only.
3.7.1.2Chronological sequence of archival maps, held at the FDR Library, will be provided by the FDR Library. FDR Library maps are in the public domain.
3.7.1.3The Contractor is responsible for all archival research (except for the sequence of archival maps provided by the FDR Library) and all licensing costs. The Contractor must include in its quotation the cost for stock footage, photographs and image licensing.

3.7.1.4 These maps will have multiple “layers” allowing visitors to learn more about specific military units, engagements, casualties, military and political leadership.

3.7.1.5 All four (4) Map Room (MR) Gallery Interactive Touch Walls screens will have the same content and design. There will be some graphics (probably reproductions of actual maps) on the walls surrounding the monitors. Specific dates will be determined based on the storylines developed and the technical proposal by the Contractor. Actual content, design and fabrication are not included in this contract.

3.7.1.6 The design of these maps will be based on archival material available at the FDRL. Upon request, the Library may provide scans of a selection of archival materials. Links to similar papers may be found at www.fdrlibrary.org/archives.

3.7.1.7The Contractor must design the exhibit for visual and emotional appeal, usability, functionality, and organization of information. The fonts currently being used in the museum are: DIN Schablonierschrift and Benton Sans. The usage rights for these fonts are not transferrable. The FDR Library requires fonts of similar, if not exact, style. The Contractor is responsible for costs.
3.7.2The Map Room (MR) Gallery Interactive Touch Walls must include:
▪A chronological sequence of maps showing southern England, the Normandy

Coastline and parts of Western Europe. This needs to be “zoomable” with relevant layers of content revealed at pre-determined zoom levels (approximately 20 days of maps) and will be produced by the Contractor.

▪Symbols representing, American, British, Canadian, French, German and other
military units, each symbol revealing details of that unit when touched will be
provided by the Contractor.

▪ A menu of content allowing visitors to learn more about military and political leaders, a general timeline of World War II, a detailed timeline of the period covered by the kiosk, an essay on D-Day, the D-Day prayer delivered by President Franklin D. Roosevelt, other content as determined during the content development phase will be provided by the Contractor.

▪A slide show of photographs of D-Day will be provided by the Contractor.
▪A collection of digital images of actual maps used by President Roosevelt during the D-Day operation. These images will be provided to the Contractor by the FDRL Content Team.
▪Communiques between field commanders and the White House, and between Winston Churchill and FDR. High resolution scans of these will be provided by the FDR Content Team.
3.7.3It is estimated that the combined interactives (VC Tables and MR Walls) will contain between 500 and 600 content pages and maps, and will be similar in scope to other state-of-the-art interactive exhibits found at leading museums, such as the New York City Information Center, American Museum of Natural History, Field Museum, Liberty Science Center, Philadelphia Museum of Art, and most major museums.
3.8Hardware/Software Requirements
3.8.1The Contractor must provide two (2) years of technical support for the installation including “as needed” software updates and software patches. Technical support will include telephone or live online communication three times a year and at least two (2) scheduled preventive maintenance onsite inspection checks.

The following support services are required:

▪Unlimited 24 hour technical phone support including holidays.
▪No charge for onsite service labor.
▪No charge for covered equipment repairs.
▪The Contractor will obtain Return Merchandise Authorizations (RMA) from manufacturers gear needing service
▪48 hour response to necessary service calls as determined by the Contractor.
Monday – Friday excluding holidays.
▪Two (2) scheduled preventative maintenance visits and system health checks per year.

▪ At each Preventative Maintenance visit, the following work will be performed:

▪Analyze the state of the system, perform all repairs needed while on-site, remove any faulty equipment in need of factory repair and present status report.
▪If applicable, re-align video production systems for optimum visual performance.
▪Look for any operational issues stemming from system malfunction or operator misunderstanding.
▪Complete general cleaning and overall system health check of all equipment, as appropriate.
▪Schedule a Preventative Maintenance visit:
▪Each Preventative Maintenance visit will be scheduled at least seven (7) days in advance with the appointed Customer representative responsible for the operation of the system.
▪The Library representative responsible for the operation of the system must be available for comment and questions throughout the visit.
▪The visit will take place during normal business hours between 8AM and 5PM ET Monday – Friday excluding holidays.
▪Any concerns about the functionality of the system must be reported to the designated Contractor account representative three (3) days prior to the visit in order to allot time for any parts to be delivered to the site.
▪Delivery of incident report after Preventive Maintenance and Call-outs.
3.8.2The Contractor must provide one (1) video/conference training session for up to five (5) designated FDRL staff members on how to maintain and update the kiosks.
3.8.3The Contractor will be responsible for equipment purchase. Equipment purchase includes two (2) new monitors no less than 65 inches for the VC tables, four (4) new monitors no less than 65 inches for the MR Gallery Interactive Touch Walls screens and two (2) new additional spares monitors no less than 65 inches (one (1) additional spare monitor for the VC Tables and one (1) additional spare monitor for the MR Screens) including hardware, established software and installation. Established software refers to a system that must run on a Windows based operating system platform. Hardware performance and durability are of great importance.
3.8.4The hardware will remain with the Contractor to complete development and prototyping tasks until installation.
3.8.5The Contractor must be responsible for running all of the power and data for the interactive exhibits.
4.0PROJECT SCHEDULE
Phase I – Visitor Center (VC) Tables

Kickoff Meeting – Contractor must initiate a video/conference call within five (5) business days after award. During this conference call the date for the first face to face meeting will be scheduled.

March 2018

Submission – Final Exhibit(s) Structure Completion and Invoicing Schedule with corresponding deliverable dates

Submission – Text Drafts, Visual and Graphic Design, Video and Photographs, Programming

To be determined during Kick-off meeting

Submission – Final Text Content
To be determined during Kick-off meeting
Submission – Hardware/Software materials
To be determined during Kick-off meeting
Submission – Live Prototype
To be determined during Kick-off meeting

Phase II – Map Room (MR) Gallery Interactive Touch Walls

Kickoff Meeting – Contractor must initiate a video/conference call within five (5) business days after award. During this conference call the date for the first face to face meeting will be scheduled.

Submission – Final Exhibit(s) Structure Completion and Invoicing Schedule with corresponding deliverable dates

Submission – Text Drafts, Visual and Graphic Design, Video and Photographs, Programming

To be determined during Kick-off meeting

Submission – Final Text Content
To be determined during Kick-off meeting
Submission – Hardware/Software materials
To be determined during Kick-off meeting
Submission – Live Prototype
To be determined during Kick-off meeting
5.0PERSONNEL
5.1Key Personnel. The Contractor must identify and provide a resume for the Point of Contact Program Manager/Team Lead and Staff.
5.2Staff.The Contractor must provide resumes for all personnel necessary to complete the requirements of the contract. The Contractor must meet the following requirements for personnel:
5.2.1The Contractor’s personnel will be required to work with FDRL Curators, Designers, and special media personnel for the development and design of audio-visual units to present or illustrate “stories” using archival documents, film, and digital images in an innovative and creative manner. The personnel must also have the ability to develop written scripts as required, for final approval by the FDRL Content Team.
5.2.2The exact stories to be included will be determined during the content development stage. The text and images to be used would be created/selected by the Contractor. Some possible examples would be:
▪FDR’s D-Day prayer delivered by radio on the night of the invasion.
▪Correspondence between FDR and Winston Churchill regarding the invasion.
▪Eisenhower’s speech to the troops right before the launch of the attack.
▪Reporters and photographers who accompanied the troops.
6.0PROJECT MANAGER RESPONSBILITIES
6.1The Project Manager (PM) must have at least one (1) year experience as a PM and three (3) years of experience designing, developing and installing museum exhibition projects.

6.2 Authority and Availability. The Contractor must provide Project Management services to manage all elements of the contract from start to finish. The PM must have full authority to act for the Contractor on all matters relating to the operation of this solicitation.

6.3 Communication between FDRL, the COR and the Contractor’s personnel shall be channeled through the PM to minimize costly errors or delays in project completion. The PM must provide the single point of contact between the Contractor and the FDRL COR.

6.4 The PM’s duties must include being responsible for coordinating and supervising the work effort involved for all technical and administrative performance required to fulfill the work stated in the solicitation.

6.5 The PM must have the ability to plan, organize, evaluate, inspect, and track work performed under this solicitation. The PM must know enough about every aspect of the project to identify problems or discrepancies as they affect the operation.

6.6 The PM must be available to take or respond to telephone calls or electronic mail during normal business hours of operation (8:30 AM ET to 5:30 PM ET).

6.6.1 The PM must provide flexible, timely, and responsive customer service. The PM must respond within 24 hours of initial contact (if leaving a message) or sooner, and for other matters where follow-up conversations are required, the PM must respond as agreed for the duration of the project.

6.6.2 Respond to Emergency Messages. Emergency messages from the COR must be responded to the same day they are received. All non-urgent messages from the COR must be responded to in no less than two (2) days.

6.7 General Duties:

6.7.1Administration of Contract. The PM must be responsible for monitoring the overall contract. Work under this contract consists of managing tasks, including the scheduling and tracking of projects and insuring quality control. Duties include reviewing the status reports, communicating with the COR, and assisting with the resolution of problems;
6.7.2Settle disputes;
6.7.3Ensure scheduled completion of items according to the contract.
6.7.4Immediately determine the nature of the reported problem or production error and provide a written proposal for resolution.
6.8PROJECT MANAGEMENT
6.8.1Project Management Plan (PMP). The PMP must include references to all tasks listed in PWS paragraph 2.0 Performance Work Statement as well as, draft and final deliverables enumerated in PWS paragraph 8.0 Deliverables. The PMP is required for Phase I (VC Tables) and Phase II (MR Gallery Interactive Touch Walls). The Contractor must provide a PMP as part of the Contractor’s quotation that includes at a minimum:
6.8.2Description of technical approach;
6.8.3Organizational Resources;
6.8.4Task and deliverables under this PWS, with due dates;
6.8.5Contractor assignments (resource);
6.8.6Milestone schedule that shows dependencies as applicable; and
6.8.7Management control to meet cost and schedule requirements throughout projectexecution
6.9The Contractor must be expected to provide regular updates and deliverables at every stage of the process including schematics for the interactive structure, screen shots, text drafts, and a live prototype, for comment and revision by the FDRL representatives.
6.9.1Weekly Status Updates. The PM must meet one time per week with the FDRL Curator, the COR, and the Content Team to provide status on the progress of work and to discuss significant problems, or issues encountered or anticipated. These updates can be conducted via telephone or video conferencing. Status updates can be included in the formal review meeting outlined in paragraph 2.6.
6.9.2Monthly Status Reports. The PM must provide a Monthly Status Report. The Monthly Status Report must describe work accomplished for each calendar month, work planned, the status of work, and significant problems, or issues encountered or anticipated. Where applicable, the PM must identify a solution for any unresolved problems or issues. The status report must be provided to the COR the last business day of each month. An updated Project Schedule must be provided with each Monthly Status Report.
6.9.3Project Schedule. The Project Schedule must provide all tasks and deliverables required to successfully complete each requirement under the PWS. The schedule must also include planned start and end dates, task dependencies, and assigned resources. The Project Schedule must be developed in Microsoft Office. An updated Project Schedule with completion status, and actual start and finish dates must be provided with each Monthly Status Report.
6.9.4Progress Briefings. Progress briefings must be provided as requested by the COR.

6.10 Assign a Team. The PM must develop a team schedule for assignments to submit to the COR for review and approval.

6.11 Submittals. A submittal is defined as all samples, documents (i.e. drawings, schedules, drafts, etc.), electronic files, and other materials that together represent the level of development of work at a given time, and must be provided by the PM to the COR for review and approval.

6.11.1Receive all reviewed submittals and take appropriate action according to the approval or disapproval by the COR. The PM must review all submittals for legibility, accuracy, completeness, and compliance with contract requirements.
6.11.2Approved submittals. Ensure that all changes, revisions, or additions are noted and that instructions are updated and forwarded to the unit/individual producing the work.
6.11.3Disapproved submittals. When submittals are disapproved, the COR will return one copy of the submittal to the PM with reasons for rejection. The PM must resubmit the submittal identifying changes within five days or within the timeframe established by the COR.
6.11.4Ensure that approved corrections are made in a satisfactory manner and within the time scheduled by the COR.
6.11.5Track work progress to ensure that the project is completed according to the schedule.
7.0QUALITY CONTROL / QUALITY ASSURANCE

7.1 The PM must maintain quality control for all required services. Provide formal, comprehensive management and quality control to ensure responsiveness, and efficient and effective contract performance.

7.2 Quality Control Plan (QCP). The PM must provide a QCP that details how the Contractor shall monitor and measure contract performance, and take any necessary corrective actions to meet or exceed the performance requirements in this contract. The QCP must be included as part of the Contractor’s quotation submission.

7.3The PM will be responsible for writing all text and must provide a live prototype, beta and final text versions of deliverables for review. Misspelling and factual errors are not acceptable. The PM must also accurately cross-reference all details within any single or multiple document(s).
7.4Language that the Contractor proposes must be appropriate for the general public, comply with Federal “plain language” requirements and the NARA Style Guide. The NARA Style Guide will be provided to the Contractor after award.

7.5 Provide quality control for in-house or subcontracted work. Ensure that all elements of project work meet the requirements of the contract and the contract specifications and that all modifications or revisions are implemented.

7.6 Review Materials. The Contractor must provide all schematics for the interactive structure, screen shots, visual design, programming, equipment purchase (hardware/software, materials), and installations. Development of cost estimates, specifications, and schedules.

7.7 Inspect completed work prior to shipment or final inspection to determine that work meets the quality standards in the contract specifications. Ensure that all elements of the project are complete and ready for final inspection by the COR.

8.0DELIVERABLES
8.1Deliverables List. The following table lists the deliverables under this contract:
PWS Reference
Deliverables
Final Due Date

2.3

Provide a complete list of all deliverables purchased. A complete list of all materials developed must be provided to FDRL.
Within ten (10) business days after exhibit(s) installation completion.
3.1.2
Kickoff Meeting
Contractor must initiate a conference call within five (5) business days of contract award. During this conference call the date for the first face to face meeting will be scheduled.
3.8.2
One (1) day video/conference training for up to five FDRL staff members
Must be scheduled prior to interactive exhibit(s) completion.

4.0 & 6.9.3

Project Schedule
An updated Project Schedule must be provided with each Monthly Status Report
6.8.1
Project Management Plan
Must be included with the quotation.
6.9.1
Weekly Status Updates
Weekly
6.9.2
Monthly Status Report (include: work accomplished, work planned, work status)
Last business day of each month (Delivered and accepted prior to invoicing)
6.9.4
Progress Briefings
As requested by the COR
7.2
Quality Control Plan
Must be included with the quotation.

8.2 All contract deliverables must be submitted to the COR for review and approval. Unless otherwise specified, once the PM has submitted a deliverable to the COR, the COR will have five (5) working days to review the deliverable. The COR will return the deliverable to the PM for re-work or accept the deliverable as completed. If the deliverable is returned to the PM for re-work, it must be completed within the timeframe established by the COR and the PM.

8.3 The PM must prepare all deliverables in accordance with the specified lists. Format and forms should conform to the Contractor’s standard commercial practices unless otherwise stated. The PM must provide an electronic version of the deliverable in the applicable MS Office format except where otherwise stated. For each deliverable the Contractor must provide documentation of design, programming, and process.

8.4The Contractor must comply with records management requirements pertaining to any applicable Federal Government records schedule applying to deliverables. There are no fees associated with completing the NARA provided records management training. This information will be provided to the Contractor after award.
8.5Deliverables must be designed to run within a Microsoft OS server environment. Deliverables must be tested in a Windows based operating environment that replicates the production of “live” servers that will host the deliverables. The deliverables will not be connected to the Federal Government (NARANET) server. The system must have wi-fi capability and must be able to be assessed remotely through a wireless public network for updates and remote servicing. FDRL will provide wi-fi connectivity specific to the system.
8.6Deliverables must be free of proprietary code unless approved by the COR. Any proposed server side scripts must be evaluated by the Government for suitability and compliance with NARA systems architecture policy.

8.7 The Contractor must relinquish all rights to copyright or licenses that relate to the deliverables.

8.8Copies of transmittal letters for deliverables must be provided to the Contracting Officer (CO) and the COR.
8.9Deliverables are subject to change. Such a change will be reflected by written direction from the Contracting Officer (CO).
9.0GOVERNMENT FURNISHED MATERIALS/INFORMATION
9.1Materials
9.1.1Government Furnished Materials. The Contractor must ensure all Government Furnished materials are routed to the appropriate unit and/or person within their organization. The Contractor must inform the COR when the Government-Furnished materials are unsatisfactory within seven (7) days after receipt. The Contractor must receive and review all Government-Furnished materials and comments provided by the COR. During the design process, Government-Furnished materials include:
9.1.2The Interactive Exhibit(s) Schedule;

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