88-270001-BO Addendum 1.pdf

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Procurement Department Solicitation Addendum

Solicitation Number: 88-270001-BO

Solicitation Description: Parking Facilities Management

Proposals Due Date and Time: September 14, 2026, at 2:00 PM ET Addendum Number: 1

Issue Date of Addendum: August 21, 2026 Purchasing Agent: Bonnie Ogden

This Addendum is for the following purpose:

1. The due date for proposals is extended to September 14, 2026 at 2:00 PM ET.

2. Response to vendor questions beginning on page 2 of this Addendum.

3. Correct RFP sections 6.5 j) and 5.2.5 a).

4. Revise RFP Attachment A.

**Return one properly executed copy of this addendum with bid response by the Solicitation Opening Date/Time listed above. Failure to return a properly executed addendum may result in rejection of your proposal/bid.

EXECUTE ADDENDUM:

Offeror:

Authorized Signature:

Name and Titled (Typed):

Date:

RFP Reference Vendor Question College Response

1 Section 4.1 – Pricing Can the College provide the current annual contract value or historical annual expenditures for parking management services?

The annual contract value for the current contract for parking facility management services is $292,380 ($24,365 monthly).

Note that this cost information is for a contract awarded under the scope of service in the 2020 RFP. Vendors are cautioned about making assumptions for a this RFP based on the scope of work from a previous contract.

2 Section 5.2 – Tasks/Scope of Work

What is the current staffing model for this contract, including the number of full-time, part-time, supervisory, and seasonal personnel?

The RFP does not identify or require a specific staffing model for the resulting contract and does not disclose the incumbent Vendor's staffing levels. Respondents are responsible for proposing a staffing model that meets all operational, customer service, enforcement, reporting, technology, and special event requirements identified in the

RFP.

As described in Sections 5.2.3 and 5.2.4, Vendor shall provide sufficient qualified personnel, including the required on-site management position, to perform the services described in the RFP and maintain the required levels of operational coverage. The College will evaluate each respondent's proposed staffing approach based on its ability to successfully deliver the required services.

3 Section 5.2.1 – Parking Operations

Will the selected vendor be expected to retain or interview incumbent employees, or should staffing be developed independently?

The RFP does not include expectations regarding incumbent employees. The incumbent’s employees are in an employment relationship with the incumbent and are not directly employed by the College.

4 Section 5.2.1 – Parking Operations

What are the required hours of operation for each parking facility, including weekends, holidays, and special events?

Refer to Section 5.2.1(p). The required hours of operation for routine parking services are as follows:

• Monday – Thursday:

7:00 a.m. – 10:00 p.m.

• Friday: 7:00 a.m. – 7:00 p.m.

• Saturday – Sunday:

10:00 a.m. – 2:00 p.m.

Changes to the operating schedule, including holiday closures or modified hours, will be coordinated and agreed upon in writing between the College and the selected Vendor.

Vendor is expected to have on-call coverage only during holidays and outside normal business hours.

5 Section 5.2.1 – Parking Operations

Approximately how many employees are expected to be on-site during a typical weekday shift?

See question #2

6 Section 5.2.1 – Parking Operations

Approximately how many parking citations are issued annually, how many vehicles are immobilized (booted), and how many special event parking assignments are managed each year?

Refer to RFP section 5.2.1(g):

The average number of citations issued over the past 3 years is approximately 2,100 per year.

Refer to RFP section 5.2.1 (h):

Based on historical information, there have been 15-20 instances of vehicle immobilization per year in recent years.

Refer to RFP section 5.2.1 (f):

The College typically holds 10- 15 special events per year.

7 Section 5.2 – Scope of Work

Approximately what percentage of services are performed at Central Campus versus the satellite campuses and centers?

Please refer to RFP section

5.2.1 and section 5.2.2. The vast majority of parking management services are performed at the Central Campus, where the College's parking decks, surface lots, daily parking operations, customer service activities, and enforcement efforts are concentrated. Suburban campus and center services are provided on an as-needed basis and are generally limited to special event support, parking enforcement, vehicle immobilization in preparation for towing, and other periodic operational needs.

Estimated percentage split of 85% Central and 15% other locations.

8 Attachment L – Parking Credential Modernization

Will the College provide the hardware and software required for the digital parking credential system, or is the selected vendor expected to procure and implement these components? We have internal systems already established.

The selected Vendor will be responsible for procuring, implementing, operating, maintaining, supporting, and licensing all hardware, software, and related components necessary to provide the proposed digital parking credential solution in accordance with the requirements identified in Attachment L. The costs associated with the proposed solution, including implementation, licensing, hardware, software, integrations, training, support, maintenance, and ongoing operations, shall be included in the Vendor's cost proposal (Attachment A). See Revised Attachment A at the end of this Addendum.

The College will provide reasonable access to existing institutional systems, data, and technical resources necessary to facilitate approved integrations with College-owned systems, as identified in Attachment L. The College will not provide or procure the parking management hardware or software platform on behalf of the Vendor.

9 Section 5.2 What parking management software, citation management system, and payment processing platform are currently in use?

Park Master 2020 software.

10 Section 4.8 – Subcontractors

Will subcontracting specialized services, such as technology implementation or maintenance support, be permitted with prior written approval?

Yes. The College will permit the use of subcontractors for specialized services, subject to the College's prior written approval. The selected Vendor shall remain fully responsible for the performance of all subcontractors and for ensuring their compliance with all requirements of the resulting contract. Refer to Section 4.8 and other references to subcontractors in the RFP.

11 Section 3.4 – Evaluation Criteria

Although the RFP lists the evaluation criteria in order of importance, could the College provide the percentage weighting assigned to Technical Approach, Vendor Experience, and Cost Proposal?

The College is using the Best Value method referenced in RFP section 3.4, which is not based on a point or weighted system.

12 Contract Transition Will the College provide a transition period with the incumbent contractor prior to the January 1, 2027, contract start date?

In the event of a change in vendor, the current contract terms provide for transition assistance whereby the outgoing vendor provides, at the state’s option, up to 90 days of reasonable transition assistance to allow services to continue without disruption or adverse effect and to facilitate orderly transfer of such services. Transition of services in the instance of a change in vendor would begin at contract award in preparation for an effective date of January 1, 2027 (based on the intended effective date).

13 Financial Information

Can the College share the approximate annual parking revenue

The College is not providing historical parking revenue or and citation revenue managed under the current contract? This information will assist vendors in developing an accurate operational and staffing plan.

citation revenue information as part of this solicitation. As described in the RFP, respondents are provided with operational information, including historical citation activity, approximate citation collection rates, and the College's parking fee structure, to assist in developing their proposals.

Student parking is funded through a College-assessed parking and security fee, while parking for faculty and staff is provided at no cost. The selected Vendor will not be responsible for collecting semester parking fees. Vendor responsibilities related to revenue collection are limited to authorized enforcement-related charges, such as parking citations and vehicle immobilization fees, as described in the RFP.

Respondents should develop their staffing and operational approach based on the service requirements contained in the solicitation rather than historical revenue figures.

14 Procurement Process

Does the College anticipate conducting oral presentations, interviews, or Best and Final Offer (BAFO) discussions as part of the evaluation process, or will the award be based solely on the written proposals?

At their option, the evaluators may request oral presentations or discussions with any or all Vendors for clarification or to amplify the materials presented in any part of the proposal. Vendors are cautioned, however, that the evaluators are not required to request presentations or other clarification—and often do not.

Therefore, all proposals should be complete and reflect the most favorable terms available from the Vendor. If a Vendor is invited for an oral presentation, any information provided during the presentation may be used in the evaluation as allowed for in RFP section 3.4.

The state may exercise its discretion to consider Vendor proposed modifications agreed upon through negotiation and incorporated by way of a Best and Final Offer (BAFO).

15 Scope of Work – Suburban Campuses

Can the College provide historical data on the number of hours or service calls required annually at the suburban campuses?

Approximately 5 service calls or less based on historical data.

16 Scope of Work – Seasonal Needs

Are there predictable seasonal or academic calendar patterns that affect service needs at these campuses?

Yes. Parking service demand generally follows the College's academic calendar. The highest levels of parking activity and enforcement occur during the Fall and Spring semesters, particularly during the first two weeks of each semester when student, faculty, and staff activity is at its peak. As identified in the RFP, the Vendor will be required to provide additional staffing during these periods as requested by the College.

Parking activity typically decreases during semester breaks, holidays, and the Summer term; however, parking operations continue throughout the year in support of College operations, special events, conferences, construction activities, and other institutional needs. While suburban campuses generally experience lower and more predictable parking activity than Central Campus, respondents should anticipate periodic increases in service demands associated with special events, College functions, and other activities authorized by the College.

Respondents should develop staffing and operational plans that provide sufficient flexibility to accommodate these seasonal and event-driven fluctuations while maintaining the required levels of service.

Please refer to the Central Piedmont published calendars.

Current Students | Central Piedmont.

Note that on-call coverage only is required on holidays and outside normal business hours.

17 Scope of Work – Staffing Presence

Is the College expecting any minimum staffing presence at suburban campuses (e.g., periodic inspections, scheduled patrols)?

No. The RFP does not establish a minimum staffing presence, scheduled patrols, or periodic inspection requirements for the suburban campuses or centers.

As stated in Section 5.1 and Section 5.2.1(d) and 5.2.1(e), parking services are primarily provided at Central Campus, while services at the suburban campuses are provided on an as-needed basis and are coordinated with the Vendor and authorized by the College.

Typical suburban campus services include support for special events, parking enforcement, vehicle immobilization in preparation for towing, and other operational needs identified by the College. Respondents should propose a staffing approach that provides sufficient flexibility to respond to these requests while meeting all contractual service requirements.

18 Parking Facilities – Gates

Do the current parking garages and surface lots have entry/exit gates

Yes, all 4 decks have entry/exit gates installed.

https://www.cpcc.edu/current-students installed? If so, how many inbound and outbound lanes at each facility are equipped with gates?

Decks 1, 2 & 3 have 2 inbound, 2 outbound.

Deck 4 has 1 inbound, 1 outbound.

19 Parking Facilities – Gate Removal

If gates exist, would the College be open to removing them entirely or keeping them permanently raised to support a frictionless access model?

See response to Question #20.

20 Parking Facilities – Gate Configuration

If gates remain for security, would CPCC accept configuring them to open automatically without credentials while access control is handled through software?

Gates currently open automatically for free-flow entry and exit.

Yes, the College will consider a solution in which existing gates are configured for free-flow entry and/or exit while parking authorization and enforcement are managed through the Vendor's proposed technology solution. However, the College is not prescribing a specific configuration or operational model for the existing gates as part of this solicitation.

As described in Attachment L, respondents are expected to use their subject matter expertise to propose a safe, secure, efficient, reliable, and cost-effective parking management solution.

Respondents proposing changes to the operation or purpose of existing gates should clearly describe the proposed configuration, including how parking authorization and enforcement would be managed, any impacts to campus safety and security, required infrastructure or modifications, operational considerations, and associated costs.

The final configuration and use of existing gates will be determined collaboratively with the selected Vendor during implementation and will be subject to College review and approval, including consideration of applicable safety and security requirements.

21 Parking Facilities – Operational Status

Can CPCC confirm the operational status of all garages and surface lots listed in the RFP?

Yes. The College confirms that all parking garages and surface lots identified in the RFP are currently operational and available to support normal parking operations.

Respondents should prepare their proposals based on the facilities identified in the RFP.

The College reserves the right to modify parking operations, facility usage, or parking inventory during the term of the Agreement to accommodate construction projects, campus growth, operational needs, or other institutional requirements, as contemplated by the resulting contract.

22 Credential Modernization – Technology

Does the College have a preferred credentialing technology (LPR, RFID, QR, mobile app, virtual permits)?

No. The College does not have a preferred parking credentialing technology. As described in Section 5.2.1(b) of the RFP, the College intends to modernize its parking operations by transitioning from physical parking permits to a fully digital, technology-enabled parking credential model. The College is seeking the expertise of qualified parking management professionals to propose a solution that provides a safe, secure, efficient, scalable, and cost-effective approach to managing parking operations while enhancing the overall customer experience.

Respondents are encouraged to recommend the technology or combination of technologies they believe best satisfies the functional, operational, integration, cybersecurity, privacy, and modernization requirements identified in the RFP, including Attachment L.

The College will evaluate proposed solutions based on their ability to meet the stated requirements, long-term value, operational effectiveness, security, privacy protections, and total cost of ownership, rather than on the use of any specific credentialing technology or platform.

23 Credential Modernization – Integration

Does the new credentialing system need to integrate with existing campus systems (Banner/Colleague, HR, security, SSO)?

Yes. The College anticipates that the proposed parking credentialing solution may integrate with the College's Enterprise Resource Planning (ERP) system (Colleague) to facilitate the efficient administration of parking services.

As stated in Sections 5.2.1(b) and 5.2.5(a) of the RFP, respondents are expected to propose a solution that meets the technology, system integration, and parking credential modernization requirements identified in Attachment L. Respondents should clearly identify any proposed integrations, interface requirements, implementation assumptions, and dependencies associated with their solution.

24 Credential Modernization – Volume

What is the current volume of registered vehicles per semester?

Historical data indicates approximately 18,500 per semester.

25 Credential Modernization – Type

Does CPCC prefer user-based credentials, vehicle-based credentials, or a hybrid model?

The College does not have a preferred credentialing model.

The College is seeking the expertise of qualified respondents to recommend a parking credentialing approach that provides a safe, secure, efficient, scalable, and cost-effective solution while supporting the operational and customer service objectives identified in the RFP and Attachment L.

26 Credential Modernization – Data Retention

What data retention period does CPCC require for credential records?

The selected Vendor shall comply with the North Carolina Department of Natural and Cultural Resources Records Retention and Disposition Schedule found at https://archives.ncdcr.gov/gen eral-records-schedule-local-government-agencies/open The Vendor's proposed solution shall support the College's records retention, retrieval, archival, and disposition requirements and shall not retain or dispose of College records except in accordance with the applicable records retention schedule and with the College's authorization.

Respondents should identify any system capabilities related to records retention, archival, legal holds, audit logging, and secure disposition of records as part of their proposed solution.

Any data generated or maintained by the Vendor on behalf of the College shall remain the property of the College and shall be returned https://archives.ncdcr.gov/general-records-schedule-local-government-agencies/open https://archives.ncdcr.gov/general-records-schedule-local-government-agencies/open https://archives.ncdcr.gov/general-records-schedule-local-government-agencies/open to the College or securely destroyed upon request or at the conclusion of the Agreement in accordance with applicable records retention requirements.

27 Credential Modernization – Challenges

What challenges does CPCC currently face with permit issuance or credentialing?

The objective for modernization of the credentialing system is not to rectify current deficiencies but rather to leverage technologies to enhance the user experience, improve operational efficiency, and reduce administrative effort associated with issuing and managing physical credentials.

28 Credential Modernization – Attachment L

What modernization initiatives under Attachment L are already underway?

The modernization initiatives identified in Attachment L represent the College's desired future-state objectives and are not currently under implementation. The College is using this solicitation to obtain respondents' subject matter expertise and recommendations for modernizing its parking operations through innovative technologies and industry best practices.

29 Staffing – Current Personnel

How many personnel does the current provider utilize at Central Campus and across all campuses?

See response to Question #2.

30 Staffing – Current Schedules

Are current staffing schedules available for review so the Vendor can understand existing operational coverage?

See response to Question #2.

31 Staffing – Minimum Levels

Does the College expect minimum staffing levels per shift or per facility?

See response to Question #2 and Question #17.

32 Staffing – Traffic Data

Can the College provide historical hourly traffic data to support staffing model development?

This information is not available.

33 Staffing – Bilingual Needs

Are bilingual staff required or preferred?

The RFP does not require Vendor personnel to be bilingual.

34 Staffing – Remote Admin

Are remote administrative functions permitted (e.g., reporting, permit management)?

Yes. The RFP requires an on-site management presence and sufficient on-site staffing to perform operational functions but recognizes that certain administrative functions may be performed remotely.

Respondents should clearly identify which functions will be performed remotely and describe how remote operations will support service delivery and contract performance.

35 Staffing – Current Contract Cost

What is the current annual contract cost for parking management services?

See response to Question #1.

36 Staffing – Onsite vs Remote

Will the College prefer customer service staff to be physically onsite at Central Campus, or is remote support acceptable?

The College expects customer-facing parking services to be provided through an on-site presence to ensure timely assistance for students, faculty, staff, and visitors. This includes services such as motorist assistance, parking enforcement, customer inquiries requiring in-person support, and other operational activities identified in the RFP.

Also response to Question #34.

37 Staffing – Schedule Review

Are current staffing schedules available for review so the Vendor can understand existing operational coverage?

See response to Question #2.

38 Staffing – Parking Office

Will CPCC provide a physical office space for the Vendor to establish an onsite parking office?

Refer to RFP section 5.1(c). The Vendor will be provided with furnished office space, including a computer, phone, and internet.

39 Staffing – Holiday Coverage

The RFP prohibits overtime billing for holiday coverage. Can CPCC provide the number of holidays requiring coverage, staffing expectations, and hours per holiday?

Please refer to the Central Piedmont published calendars.

Current Students | Central Piedmont.

Note that on-call coverage only is required on holidays and outside normal business hours.

40 Vehicles – Utility Service Vehicles

The RFP requires two utility service vehicles with a maximum width of 44”. Can CPCC provide specifications, required features, outfitting, usage expectations, and branding standards?

The College has not established additional specifications regarding manufacturer, model, power source, accessories, or outfitting.

Respondents should propose utility vehicles that are appropriately equipped to safely and effectively perform the services required under the contract, including parking enforcement, customer service, motorist assistance, special event support, transportation of personnel and equipment, and routine parking operations.

Vehicle branding is not required by the RFP. However, any proposed vehicle identification or branding should present a professional appearance appropriate for a higher education environment and shall be subject to the College's review and approval prior to implementation.

41 Vehicles – 44” Width Requirement

Can CPCC clarify the operational reason for the 44” maximum width requirement (e.g., garage clearance, bollards, pathways)?

The maximum vehicle width restriction is intended to ensure adequate two-way traffic clearance by vehicles operating within the decks.

42 KPIs – Reporting Format

What reporting format does CPCC prefer (Excel, PDF, dashboard)?

The College does not require a specific reporting format. At a minimum, the College expects reports to be available in commonly used electronic formats (e.g., Microsoft Excel and PDF) and encourages respondents to provide secure, web-based dashboards or other reporting tools that support real-time or near real-time access to operational and performance data.

43 KPIs – Redesign Is the Vendor allowed to propose a redesigned reporting format or dashboard?

Yes. Vendor should propose its capabilities and innovations that demonstrate Vendor’s ability to provide the services requested in the RFP.

The College encourages respondents to propose enhanced reporting formats, dashboards, and analytics that improve visibility into parking operations, customer service, enforcement activities, system performance, and other operational metrics. While the Vendor must provide all reports required by the RFP, respondents are encouraged to recommend modern reporting capabilities that provide timely, meaningful, and actionable information to support operational decision-making.

44 KPIs – Real-Time Dashboards

Does CPCC require real-time operational dashboards?

The College does not require a real-time operational dashboard; however, respondents are encouraged to propose dashboard capabilities that provide authorized College personnel with timely visibility into parking operations, customer service, enforcement activities, technology performance, parking utilization, and other operational metrics.

The College views real-time or near real-time dashboards as a value-added capability that may enhance operational oversight, decision-making, and contract management.

Respondents should describe any dashboard functionality included in their proposed solution, including available metrics, user access, configurable views, automated alerts, and data export capabilities.

Any proposed dashboard solution should complement the reporting requirements identified in the RFP and Attachment L and provide authorized users with meaningful, accessible, and actionable operational information.

45 KPIs – Required Metrics

Can CPCC provide its desired KPIs (response times, credential processing times, equipment uptime, etc.)?

Yes. The College's Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are identified in Section

5.4 of the RFP. These performance measures establish the College's minimum expectations for staffing coverage, customer service responsiveness, parking enforcement performance, reporting, and technology availability.

The College recognizes that respondents may have established industry best practices or alternative performance measures that enhance operational effectiveness. Respondents may identify any additional KPIs, dashboards, or performance metrics they recommend to support continuous improvement and effective contract management.

46 KPIs – Review Frequency

How frequently will KPI performance be reviewed (monthly, quarterly)?

Please refer to sections 5.4 and

6.5 of the RFP.

47 Citations – Current System

What system is currently used for citation issuance and payment processing?

See response to Question #9.

48 Citations – Payment Mix

What percentage of citations are paid online vs. in person?

All payments are online. No in-person payment of citations is permitted.

49 Citations – Collection Targets

Does CPCC have a target improvement for citation collection rates?

See question #27.

50 Maintenance – Reports

Can CPCC provide previous maintenance reports or facility condition assessments?

No, per RFP section 5.2.6, Vendor will have the opportunity to conduct an initial start-up condition assessment of all parking facilities.

Please also see #258 below regarding this assessment.

51 Maintenance – Work Order System

Does CPCC use an internal work order system that the Vendor must adopt?

Yes. The College utilizes an internal work order/service management system that may be used to support certain activities associated with this Agreement. The specific processes, workflows, access requirements, and responsibilities for use of the College's system will be determined collaboratively with the selected Vendor following contract award.

52 Maintenance – Known Issues

Are there any known equipment issues or pending replacements CPCC expects the Vendor to address?

None noted at this time.

53 Maintenance – $2,500 Repairs

Can CPCC provide historical data on the frequency, scope, and average cost of repair incidents under $2,500, and clarify which materials the Vendor must furnish?

Typical vendor repair incidents include things such as broken gate arms and access clearance bars. Historically, the number of annual occurrences is less than 50.

54 Maintenance – Annual Allowance

Would CPCC consider establishing a fixed annual allowance (e.g., $10,000) for repairs under $2,500 each to ensure apples-to-apples comparison across proposals?

No. See response to Question #53 & Question #78.

55 Special Events – Event List

Can CPCC provide a preliminary list of anticipated special events for 2027?

The College does not have a final list of special events requiring parking support for calendar year 2027 at this time.

The College's special event schedule is fluid and may change throughout the year based on academic, institutional, community, and other operational needs.

Respondents should develop their proposed staffing and operational approach with sufficient flexibility to accommodate changes in the College's special event schedule throughout the term of the Agreement.

56 Special Events – Security Coordination

What level of coordination is expected between the Vendor and campus security during events?

The Vendor will be expected to coordinate closely with College Safety & Security and other designated College personnel for special events requiring parking support. The level of coordination will vary based on the size, location, complexity, and anticipated attendance of each event.

College Safety & Security will retain responsibility for law enforcement, public safety, emergency response, and other security-related functions.

Specific roles, responsibilities, communication protocols, and coordination procedures will be established with the selected Vendor following contract award and may vary by event.

57 Special Events – Radios

Will CPCC provide communication equipment (radios), or must the Vendor supply them?

Communication equipment is provided by Vendor.

58 Special Events – Staffing Expectations

Can CPCC provide historical staffing levels or minimum personnel requirements for special events?

See response to Question #2

59 Special Events – Attendance

How many attendees does CPCC typically expect per event?

Attendance varies for each event.

60 Special Events – Temporary Signage

Can CPCC provide quantities, sizes, materials, design standards, and scope for temporary signage and traffic-control devices?

Any temporary signage required for special events will be provided by the College.

Vendor will assist with deployment and removal of signage but will not be responsible for purchasing signage. Also refer to #259 below.

61 Transition – Outgoing Provider

Will there be a formal transition period with the outgoing provider?

See response to Question #12.

62 Transition – Data Transfer

Will the outgoing provider be required to transfer historical operational data (citations, permits, staffing, maintenance logs)?

Yes, to the extent that they have the information.

63 Transition – Transition Plan

Does CPCC require a detailed transition plan as part of the proposal submission?

As stated in RFP section 5.2.1 (b), Vendor’s proposal will clearly describe Vendor’s solution for meeting the College’s needs as described in ATTACHMENT L and Vendor’s proposed plan for transitioning the College to a digital model.

64 Transition – Timeline

What is the expected timeline between award (Jan 1, 2027) and full operational takeover?

The anticipated contract start date is January 1, 2027. The College recognizes that implementation of a new digital parking credentialing solution may require planning, testing, data migration, user communications, and training.

Accordingly, the College is not prescribing a required go-live date or implementation methodology for the digital credentialing solution.

Respondents shall propose a transition and implementation approach that minimizes operational disruption and supports continuity of parking operations. The proposed implementation plan should include key milestones, implementation activities, testing, user onboarding, communications, training, and any recommended phased deployment strategy.

Also see response to Question #12.

65 Pricing – Budget Range

Can CPCC provide a budget range or historical contract value for parking management services?

See response to Question #1.

66 Pricing – Technology Upgrades

Should pricing include technology upgrades (LPR, credential modernization), or will CPCC fund those separately?

Proposal price shall constitute the total cost to the State for complete performance in accordance with the requirements and specifications herein, including any technology upgrades. Also, please refer to RFP section

5.2.1 b).

67 Data – Hosting Must all parking system data be hosted within the United States?

Yes. State and federal data must be stored in approved U.S. locations in accordance with the Statewide Information Security Manual (SISM) SA-9, which applies to North Carolina community colleges through

SBCCC 700.3.

68 Data – Encryption Does CPCC require encryption both in transit and at rest?

Yes. The College expects any proposed parking management and credentialing solution to employ industry-standard encryption to protect College data both in transit and at rest.

Respondents should describe the encryption methods, security architecture, and key management practices incorporated into their proposed solution.

69 Inventory – Permit Volume

How many total parking permits were issued during the most recent academic year?

See response to Question #24.

70 Inventory – Student Permits

How many different types of permits are available to students?

Only one type of permit is issued to students.

71 Inventory – Faculty/Staff Permits

How many different types of permits are available to faculty and staff?

Faculty and staff are issued a one-time permit per vehicle registered for the duration of their employment. A maximum of 3 vehicles per employee may be permitted.

72 Inventory – Visitor Permits

Does CPCC issue permits to visitors, contractors, or temporary guests?

No.

73 Inventory – Utilization Data

Can CPCC provide current parking utilization data for each garage and surface lot?

This data is not available.

74 Inventory – Traffic Studies

Are there existing traffic flow studies or congestion reports for peak periods?

This data is not available

75 Inventory – Parkers per Facility

What quantity of parkers are registered per facility each semester?

This data is not available.

76 Inventory – Access Lanes

Does each parking lot have separate entrance and exit lanes, or a single shared access point?

Surface parking lots are configured differently. Some have single while others have multiple access lanes.

77 §1.0, p.5 / Attachment A, p.30

Who is the incumbent vendor, what is the current annual contract value, and how long have they held the contract? Will bid tabulations or pricing from the prior award be made available?

Preferred Parking Service, LLC is the current parking services vendor. The current contract became effective May 1, 2020.

See response to Question #1 regarding contract value.

Bid information regarding a previous RFP with a separate scope of service is not provided herein.

78 §5.2.6(a)(iii), p.21 Over the last three years, what has been the College's actual annual spend and incident count for minor routine repairs under $2,500? Is there an aggregate annual cap on the vendor's minor-repair obligation, or is exposure unlimited?

The spend of routine repairs under $2500 has been minimal.

The college will apply an aggregate annual cap on vendor’s minor-repair obligation to $10,000.

79 §5.2.1(q), p.18 / Attachment K, p.37

The four decks total approximately 1,116,250 SF. Does the per-SF power washing and power sweeping rate apply to that full horizontal deck area, and is stairwell square footage included in or excluded from that figure? Will the College provide water and electrical service at no cost to the vendor?

Yes, the deck square footage provided refers to horizontal surface area. The stairwells are included. The College will provide water and electrical service where readily available at the site. However, this is a courtesy, and the vendor retains responsibility for providing such services if none are readily available at the location.

80 Attachment L, p.38 Does the College currently have any access control gates, PARCS equipment, LPR cameras, or count systems installed at the four decks? If so, what make and model, what condition, who owns the equipment, Yes, the four decks are equipped with control gates and vehicle counters. All equipment is operational. The make/model of these devices is not available. Reuse, and does the College intend it to be reused, replaced, or removed under the new solution?

replacement, or removal will be dictated by the parking management solution proposed by the Vendor.

81 §5.2.1(j) and (l), p.17

Is visitor parking (Lots 5 and 9) free, or is there a rate structure? If rates apply and no cash is collected on site, how is visitor parking currently validated and enforced?

Visitor parking is free. A 4-hour parking limit is allowed before the vehicle is subject to citation. Currently signage is posted noting the parking limit.

Vendor will include in their response their proposed method to monitor and enforce the 4-hour limit

82 §5.2.3(f), p.19 / Attachment J, p.36

How many Mecklenburg County Park and Recreation events at Memorial Stadium and Grady Cole Center required College parking support in each of the last three years? What labor hours did those events consume, and are they covered by the fixed monthly fee or billed separately?

Special events are covered under the fixed fee. Events at Memorial Stadium and Grady Cole are managed entirely by County Parks & Recreation Department.

83 §5.2.4, pp.19–20 What are the current pay rates and benefit levels for incumbent on-site personnel? Does the College expect or require the awarded vendor to offer employment to incumbent staff?

See response to Question #3.

The College is not involved in establishing pay rates or benefits for the incumbent’s employees.

84 §5.2.3(b), p.19 Will the College consider On-Site Manager candidates whose five years of parking management experience is in a comparable large-venue or mixed use environment rather than strictly institutional or educational?

Yes. The College will consider candidates whose parking management experience has been obtained in other comparable large-venue parking environments, provided the respondent demonstrates that such experience is substantially similar in scope, complexity, customer service expectations, operational responsibilities, and management oversight to the services required under this Agreement.

The College will evaluate proposed On-Site Manager candidates based on the relevance of their experience, demonstrated leadership capabilities, operational knowledge, customer service experience, and ability to successfully manage the College's parking operations, rather than limiting consideration solely to experience within higher education or educational institutions.

85 §5.2.3(a), p.19 / §5.1(c), p.15

Where will the On-Site Manager's office be located, and will the College provide secure storage, break area, or locker space for field staff and equipment?

The On-Site Manager will be provided office space at the College's Central Campus. The specific location will be identified during contract implementation and coordinated with the selected Vendor.

The College will make reasonable efforts to provide access to appropriate workspace and facilities necessary to support on-site operations. Any additional requirements for secure storage of Vendor-owned equipment, supplies, records, or materials, as well as break areas or locker space for Vendor personnel, should be identified in the respondent's proposal and will be discussed during contract implementation. Respondents should assume responsibility for furnishing and maintaining any equipment, furnishings, or materials required to perform the services described in the RFP unless otherwise specified by the College.

86 Attachment L, p.38 What is the College’s expected go-live date for the digital credential system? Contract start is January 1, 2027 and the Spring semester begins mid-January — does the College

See response to Question #64 expect full digital cutover before that peak period, or a phased transition through the first year?

87 Attachment L, p.38 Which student information and identity systems must the solution integrate with (for example Ellucian Colleague or Banner, campus ID/OneCard, SSO/Shibboleth)? Will the College provide and maintain the data feed for eligibility validation, and does the College have an existing integration standard or middleware?

See response to Question #23 and Question #72.

88 Attachment L, p.38 Approximately how many parking credentials are issued annually across students, faculty, staff, and visitors?

See response to Question #24.

89 Attachment L, p.38 / §4.7, p.14

Will the proposed solution be subject to College IT security review, and are there specific requirements the vendor should price for — SOC 2 Type II, VPAT / WCAG 2.1 AA accessibility conformance, FERPA data handling, penetration testing, or NC state IT security standards?

Yes. The proposed solution will be subject to the College's review of its information security, privacy, accessibility, and technology requirements as part of the evaluation and implementation process.

As identified in the RFP and Attachment L, respondents are expected to propose a solution that incorporates industry-standard cybersecurity controls and protects the confidentiality, integrity, and availability of College information. Respondents should describe their security architecture, data protection practices, encryption methods, access controls, privacy safeguards, and incident response capabilities as part of their proposal.

While the RFP does not require specific certifications or compliance frameworks, respondents are highly encouraged to identify any applicable security or accessibility certifications (e.g., SOC 2 Type II), accessibility conformance (e.g., VPAT/WCAG 2.1 AA), privacy practices, independent security assessments, penetration testing, or other industry-recognized standards that support the security and reliability of their proposed solution.

The selected Vendor will be expected to comply with applicable federal and state laws, College policies, and the contractual cybersecurity, privacy, accessibility, and records management requirements identified in the RFP and Attachment L.

90 Attachment L, p.38 Does the College require enforcement to be gate-controlled (physical barrier at deck entries), or is free-flow entry with LPR or scanner-based enforcement acceptable? This materially affects hardware cost.

The College does not require a specific parking enforcement methodology or technology, including gate-controlled access or free-flow entry. As described in Section 5.2.1 and Attachment L, the College is seeking respondents' subject matter expertise to recommend a safe, secure, efficient, scalable, and cost-effective parking credentialing and enforcement solution that best meets the operational objectives of the College.

Respondents may propose gate-controlled, free-flow, or other technology-enabled parking management solutions, provided they demonstrate how the proposed approach supports the College's requirements for operational efficiency, customer experience, parking enforcement, cybersecurity, privacy, and future scalability.

The proposal should clearly identify any required infrastructure, implementation considerations, operational impacts, and associated costs.

The College will evaluate proposed solutions based on their ability to achieve the desired business outcomes identified in the RFP and Attachment L rather than on the use of a particular parking management technology or enforcement methodology.

91 Attachment L, p.38 If LPR or camera infrastructure is proposed, will the College provide power, conduit, network drops, and mounting at deck entries and exits, or is that infrastructure work the vendor’s cost?

As described in Section 5.2.1 and Attachment L, respondents are responsible for proposing a complete parking credentialing solution, including identifying any infrastructure, equipment, hardware, software, communications, and implementation requirements necessary to support their proposed technology.

Respondents should clearly identify any assumptions regarding power, network connectivity, conduit, mounting, or other infrastructure required to implement their proposed solution, along with any associated costs included in Attachment A: Cost Proposal.

See Revised Attachment A at the end of this Addendum.

The College has not prescribed a specific parking credentialing technology or implementation approach and therefore cannot commit to providing infrastructure that may only be applicable to a particular respondent's proposed solution. Any existing College infrastructure that may be available for use will be evaluated collaboratively during implementation following contract award.

92 §2.8, p.8 / Attachment L, p.38

Given the range of acceptable approaches in Attachment L, would the College prefer that alternate technology approaches be submitted as separate Alternate Proposals under §2.8, or presented as priced options within a single proposal?

Yes, submit in accordance with RFP section 2.8 Alternate Proposals.

93 §5.2.1(g), p.16 Who provides the online citation payment portal and merchant account of record — the vendor or the College? Are credit card processing fees the only permitted deduction from remitted collections?

The College anticipates that the selected Vendor will provide and administer the online citation payment portal as part of its proposed parking management solution.

Respondents should clearly describe their proposed payment processing approach, including the online payment portal, merchant services, customer payment experience, payment security, reconciliation processes, and any associated administrative fees. All costs associated with the proposed solution shall be incorporated in Attachment A:

Cost Proposal. See Revised Attachment A at the end of this Addendum.

Respondents should clearly identify all proposed payment fees, charges, payment processing costs, and any other deductions associated with the collection of parking citations or other authorized parking-related fees. The College expects all proposed costs to be fully disclosed in the respondent's proposal. No deductions from collected funds other than those expressly identified in the resulting Agreement will be permitted.

94 §5.2.1(g), p.16 Who currently adjudicates citation appeals — the College or the vendor?

What volume of appeals is processed annually?

The RFP does not prescribe a specific citation appeal workflow. Respondents should describe their proposed citation appeal process, including roles and responsibilities, workflow, documentation, reporting, and any technology used to support the appeals process. The College expects the final appeal process and adjudication responsibilities to be established collaboratively with the selected Vendor and approved by the College as part of contract implementation.

Historical data regarding the annual volume of citation appeals is not available.

Respondents should develop their proposed solution based on the operational requirements identified in the

RFP.

95 §5.2.1(h), pp.16–17 Is the $120 immobilization fee retained by the College in full, or does any portion offset vendor equipment and labor cost?

The $120 vehicle immobilization fee identified in the RFP represents the fee charged to the vehicle operator for immobilization services.

Respondents should identify in their proposal any assumptions regarding the administration of immobilization fees and any associated compensation for providing immobilization services.

Respondents should not assume that any portion of the immobilization fee will be retained by the Vendor unless expressly provided for in their proposal and accepted by the College.

96 §5.2.5(d), p.21 Will the College provide on-campus storage, parking, and charging or fueling for the two required utility service vehicles? Are electric vehicles acceptable or preferred?

The College will provide up to 5 parking spaces for the Vendor's required utility service vehicles while they are being utilized in the performance of the Agreement. Any additional requirements for vehicle storage, equipment storage, charging infrastructure, or fueling arrangements will be coordinated with the selected Vendor during contract implementation.

The RFP does not require or express a preference for a specific vehicle propulsion type (e.g., gasoline, diesel, electric, or hybrid). Respondents may propose the vehicle type they believe is most appropriate to support the required services, provided the proposed vehicles comply with all requirements of the RFP, including the maximum vehicle width of 44 inches, and are capable of safely and effectively supporting the operational needs of the College.

If respondents propose electric vehicles, they should clearly identify any charging infrastructure requirements, charging responsibilities, anticipated operational impacts, and associated costs as part of their proposal.

97 §5.2.5(a), p.20 Does the College currently own portable sign frames and traffic control devices that will transfer to the vendor, or must the vendor supply the full inventory at contract start?

The College owns portable sign frames, traffic control devices, and similar equipment that will be made available to the selected Vendor. Also see response to Question #60.

98 §5.4, pp.22–23…