840224officMont.pdf

Cover Page

Montgomery County Government

Request for Proposals (RFP) for for

RFP# 1196087

County-Wide Contract Security Officer Services

Montgomery County Police Department

RFP #1196087

NOTICE OF SOLICITATION

RFP# 1196087

County-Wide Contract Security Officer Services

RFP SUMMARY Montgomery County, Maryland is soliciting proposals for the provision of services as outlined in this RFP. Montgomery County Government, through the Montgomery County Department of Police (MCPD) Security Services Division (SSD), is seeking a licensed and highly professional security services firm to provide comprehensive, uniformed security across its portfolio of more than 200 County‑owned and County‑leased facilities. The selected Contractor will deliver a robust, mission‑aligned security program that ensures a safe, welcoming, and resilient environment for employees, visitors, and County assets.

RFP ISSUE DATE 8/10/2026

PROPOSAL DUE

DATE

Proposals are due on 9/24/2026 no later than 3:00PM EST

RFP TYPE Services Contract Construction Contract Goods Contract ☒ Yes ☐ No

☐ Yes ☐ No ☐ Yes ☐ No Non-Professional Services

WAGE LAW

APPLICABILITY

Services Contract (Wage Requirements Law)

Construction Contract (Prevailing Wage Law) Goods Contract

☒ Yes ☐ No ☐ Yes ☐ No Not applicable

PRE-SUBMISSION

CONFERENCE

A pre-submission conference will be held on 8/26/2026 at 10:00AM EST. It is highly recommended that all proposers attend. Microsoft Teams Meeting https://teams.microsoft.com/meet/237039069480319?p=xlmp3NqoUAjZQAwgFD Meeting ID: 237 039 069 480 319 Passcode: 6Ue6rL6K Dial In +1 443-692-5768 Conference ID 848070424#

RFP QUESTIONS Technical Questions Contact Darrell White from the Security Services Division, Montgomery County Police Department at 240-777-6187or via email at darrell.white@montgomerycountymd.gov .

Procurement Questions Contact Sarah McRae at 240 777-9945 or via email at sarah.mcrae@montgomerycountymd.g ov.

RFP QUESTIONS DUE

DATE

All questions must be received no later than 5:00 PM EST on Friday, 9/4/2026.

PERFORMANCE

BOND

☒ YES

Refer to Section 8 (8.1 and 8.2) for details.

☐ NO

PROPOSAL

SUBMISSION

PROCESS

Prospective offerors must submit their proposals electronically via BidNet Direct.

https://teams.microsoft.com/meet/237039069480319?p=xlmp3NqoUAjZQAwgFD tel:+14436925768,,848070424 mailto:darrell.white@montgomerycountymd.gov https://www.bidnetdirect.com/maryland/montgomerycounty

TABLE OF CONTENTS

Page

NOTICE OF SOLICITATION

SECTION 1. INTENT

SECTION 2. SCOPE OF WORK

SECTION 3. SUBMISSION INSTRUCTIONS

SECTION 4. EVALUATION CRITERIA AND METHOD OF AWARD

SECTION 5. PERFORMANCE PERIOD

SECTION 6. COMPENSATION AND PRICE ADJUSTMENTS

SECTION 7. CONTRACT ADMINISTRATOR

SECTION 8. SPECIAL TERMS AND CONDITIONS

SECTION 9. ETHICS

SECTION 10. INSTRUCTIONS, CONDITIONS AND NOTICES

ATTACHMENTS:

ATTACHMENT A. MONTGOMERY COUNTY, MARYLAND GENERAL TERMS AND CONDITIONS OF

CONTRACT

ATTACHMENT B. ACKNOWLEDGEMENT PAGE

ATTACHMENT C. REFERENCES

ATTACHMENT D. COST AND PRICE REQUIREMENTS

ATTACHMENT E. FEE SCHEDULE/PRICING SHEET

ATTACHMENT F. MANDATORY INSURANCE REQUIREMENTS

ATTACHMENT G. PERFORMANCE BOND

ATTACHMENT H. WEB-LINKS FOR DOCUMENTS AND FORMS

ATTACHMENT I. SITES AND SCHEDULES

ATTACHMENT J. MONTGOMERY COUNTY GOVERNMENT AND CIRCUIT COURT HOLIDAYS ... 81

ATTACHMENT K. ATTESTATION FOR A LABOR PEACE AGREEMENT (LPA)

SECTION 1. INTENT

1.1. Background

1.1.1. The Security Services Division (SSD) of the Montgomery County Department of Police (MCPD) is responsible for the planning, coordination, and management of comprehensive physical security operations across the County’s facility portfolio, providing oversight and protection for more than 200 County‑owned and County‑leased buildings.

1.1.2. A secure operating environment is essential to enabling Montgomery County Government to fulfill its mission to serve residents, employees, and visitors. To support this mission, SSD administers a multilayered security approach that includes contract security officer force management at a diverse range of government facilities - including public safety buildings, administrative offices, service centers, shelters, and public‑facing operational sites - all of which require consistent, professional, and reliable security coverage. Additionally, the Sheriff’s Office has contract security requirements at facilities that fall within the judicial complex and its purview.

1.1.3. To meet these needs, the County seeks to engage a licensed, uniformed, and highly professional security services firm capable of delivering a robust, visible, and comprehensive security program. The selected Contractor must demonstrate the capacity, experience, and organizational depth to provide consistent security presence; support incident prevention and response; ensure adherence to County standards; and enhance the overall safety posture across the full spectrum of County facilities.

1.1.4. This solicitation and resulting contract will require the awardee to have an executed Labor Peace Agreement (LPA) prior to the execution of the contract.

Offerors must complete and submit with their proposal the Attestation for a Labor Peace Agreement, Attachment K. Failure to submit Attachment K will result in the offeror being non-responsible and their proposal will not be evaluated.

1.2. RFP Goals

1.2.1. The intent of this solicitation is to establish a comprehensive contract with a licensed, uniformed, and professional security services firm capable of delivering a robust, high‑quality, and mission‑aligned security program across Montgomery County Government facilities. The Contractor shall provide all labor, supervision, management oversight, training, background investigations, equipment, uniforms, technology, and supplies necessary to perform security functions at a wide range of County locations, including, but not limited to, those identified in Attachment I.

1.2.2. Under this contract, the Contractor will be responsible for delivering a full spectrum of security services that support the operational needs of the Security Services Division (SSD), the Montgomery County Department of Police (MCPD), the Sheriff’s Office, and other County agencies. Core responsibilities include, but are not limited to:

1.2.2.1. Staffing and managing security personnel for access control screening.

1.2.2.2. Conducting patrols and maintaining fixed posts at County facilities, grounds, and parking areas.

1.2.2.3. Supporting community events and County programs with security services as needed.

1.2.2.4. Providing qualified supervisors to ensure performance, compliance, and quality.

1.2.2.5. Supplying trained staff for the Sheriff’s Office Security Command Center, including monitoring CCTV, alarms, and related systems.

1.2.3. While the primary users will be the MCPD and the Sheriff’s Office, other County agencies may use this contract as required. The goal is to improve service quality, responsiveness, and operational continuity while supporting a safe, welcoming, and resilient environment for employees, visitors, and County assets.

SECTION 2. SCOPE OF WORK

2.1. General Requirements

2.1.1. The Contractor shall provide security services at County facilities as directed by MCPD and other authorized County agencies. The work requirements outlined in this section establish the baseline operational expectations for all assigned posts, personnel, and security functions.

2.1.2. Post scheduling and post orders.

2.1.2.1. Post scheduling must be performed as directed by the County, based on the needs of each individual facility. All requests for SPO unarmed/armed officers must first be approved by Police Dept/SSD Director.

2.1.2.2. The Contractor must not assign any person to perform services hereunder who has worked in any capacity in excess of sixteen (16) hours per twenty-four (24) hour period. The above requirements may be waived by the Contract Administrator, in writing, for each exception request. The County and the Contractor will develop specific post procedures for each facility or location according to the needs of the County.

2.1.3. The Contractor must provide a comprehensive, fully integrated, security management software program for managing, monitoring, and reporting the security operations. This security management system, including all hardware and software, must remain current and be upgraded as needed throughout the entire contract term.

The system will need to incorporate all the features the County requires in a mobile and web-based system and includes:

2.1.3.1. Electronic incident management that is web based and capable of sending real time notification of predetermined incidents and critical information. The County must have full and administrative access to this system at all times.

2.1.3.2. Provide a watch tour reporting system that is web based and incorporates real time GPS tracking of security officers while they are conducting their tours along with real time notification of predetermined incidents or causes of concern. Notifications will be made to the County’s Contract Administrator and designated personnel as directed. A real time watch tour check point system, watch tour reporting system devices will be carried by all security personnel assigned to this Contract to include supervisors. The County must have access to this system at all times.

2.1.3.3. A message board, post orders, text alerts.

2.1.3.4. Scheduling personnel identification.

2.1.4. Weapons Policy: Unless specifically designated and required by the County for Tier 3 and 4 contract security officers, contract security officers/security supervisors will have no arrest powers and are not permitted to carry any type of weapon including but not limited to firearm, knives, chemical spray, and pepper spray or police type baton while on County property.

2.2. General Operational Security Requirements

2.2.1. Fixed Posts:

2.2.1.1. Timekeeping Procedure/System. The contractor will be responsible for establishing a "check-in/checkout" system, approved by the County, for the security officers reporting for duty at each post.

2.2.1.2. Officers must familiarize themselves with the assigned facility’s general layout, staff, and operations of respective facility.

2.2.1.3. Monitor security alarm and closed-circuit television equipment for possible breaches of security and when needed, follow the County-approved procedures. Notify authorities and document the incident.

2.2.1.4. Investigate possible breaches of security, follow the County-approved procedures, and report immediately to the County Shift Supervisor/Lead Officer and/or law enforcement personnel in accordance with post instructions.

2.2.1.5. Control access into County facilities to ensure persons entering the building are authorized to do so.

2.2.1.6. Maintain “when required” a County-provided register of all persons entering or leaving County facilities.

2.2.1.7. Answer requests for information from visitors and employees and direct them as necessary in a polite and courteous manner.

2.2.1.8. Follow all security protocols in County-owned or County leased facilities.

2.2.1.9. The duties of some contract security officer posts require that a security officer does not leave his post until properly relieved. Where this is required, it must be specifically stated in post orders which officers are not allowed to leave unless relieved.

2.2.1.10. All contract security officers must be in uniform and ready to begin work promptly at the start of the shift and must remain on the job and in full uniform until the end of the shift.

2.2.2. Foot Patrols: The Contractor must provide foot patrols at designated County facilities as directed. Contract Security Officers must:

2.2.2.1. Conduct continuous, proactive patrols of interior and/or exterior areas to deter unauthorized activity and ensure the safety of personnel and visitors.

2.2.2.2. Inspect entryways, hallways, stairwells, restrooms, parking lots, mechanical rooms, and other assigned spaces for hazards, unsecured doors, suspicious activity, or safety concerns.

2.2.2.3. Investigate possible breaches of security, follow the County-approved procedures to address the breach, and report immediately to the Security Services Division (SSD) Command Center or other management personnel in accordance with post instructions. Unlock and/or secure facilities, in accordance with post instructions, including activating or deactivating security alarm systems.

2.2.2.4. Provide high‑visibility presence during operational hours, special events, and periods of elevated security posture.

2.2.2.5. Document patrol rounds electronically or in logs, noting all observations, actions taken, and any irregularities discovered.

2.2.2.6. All contract security officers must be in uniform and ready to begin work promptly at the start of the shift and must remain on the job and in full uniform until the end of the shift.

2.2.2.7. The duties of some contract security officer posts require that a security officer not leave his post until properly relieved. Where this is required, it must be specifically stated in post orders which officers are not allowed to leave unless relieved.

2.2.2.8. Contract security officers must notify the County Security Command Center upon arriving for, and prior, to leaving his/her assigned post.

2.2.3. Vehicle Patrols: The Contractor must provide vehicular patrol units, where required, to support broader facility coverage and rapid response. Vehicular patrol contract security officers must:

2.2.3.1. Conduct exterior patrols of County roadways, parking lots, garages, and perimeter areas using marked security vehicles approved by the County.

2.2.3.2. Based on post order requirements, monitor for unauthorized vehicles, suspicious activity, safety hazards, or property damage.

2.2.3.3. Respond promptly to security calls for service or security incidents within the assigned patrol area.

2.2.3.4. Maintain accurate vehicle mileage logs and ensure vehicles remain clean, operational, and properly equipped.

2.2.3.5. Operate all vehicles safely and in full compliance with County regulations and applicable traffic laws.

2.2.4. Bicycle Patrols: Where bicycle patrols are assigned, the Contractor must deploy bicycle security officers who have successfully complete a certified Police Bicycle Patrol training program provided by a recognized law‑enforcement bike training organization - such as the Law Enforcement Bicycle Association (LEBA) - covering safe riding techniques, tactical cycling, suspect engagement, hazard negotiation, emergency maneuvering, slow‑speed skills, and patrol operations. Bicycle patrol duties include:

2.2.4.1. Providing mobile patrol coverage in areas inaccessible or impractical for vehicles, including pedestrian plazas, campuses, parks, and large facility complexes.

2.2.4.2. Enhancing visibility and rapid mobility during events, peak pedestrian activity, or emergency response needs.

2.2.4.3. Maintaining all issued bicycles in clean, safe, and fully operational condition.

2.2.4.4. Wearing required safety gear and operating bicycles in accordance with County safety standards.

2.2.4.5. Documenting patrol activities and reporting incidents consistent with County procedures.

2.3. Specific Security Requirements for the Sheriff’s Office (MCSO)

2.3.1. Security Officers at MCSO screening locations must:

2.3.1.1. Control access into the Circuit Court Complex to ensure persons entering the building are carrying authorized Sheriff issued ID badges. This entails reviewing and confirming that the photo on the badge is in fact the person entering and that the ID badge is valid.

2.3.1.2. Direct visitors without authorized ID badges through the Walk-thru magnetometers. Use hand-held wands on those individuals that either causes the magnetometer to alarm or those individuals who cannot walk through without assistance such as those in wheelchairs, using walkers, or carry canes or infants.

2.3.1.3. Screen all packages, briefcases, files, mail, or deliveries through x-ray machines.

2.3.1.4. Answer requests for information from visitors and employees and direct them, as necessary, in a polite and courteous manner.

2.3.1.5. Enforce all regulations in County-owned or County leased facilities.

2.3.1.6. Have all duty stations specifically stated in post orders along with the number of officers needed and the coverage times required for each post. It is imperative that all duty stations requiring a security officer are not left unattended during post hours, unless the security officer is properly relieved.

2.3.1.7. Be in approved uniform and ready to begin work promptly at the start of the shift and remain on the job and in full uniform until the end of the shift.

2.3.1.8. Report to the Sheriff’s Monitor Command Center (MCC) upon arriving for duty for assignments and again report there prior to leaving the facility for the day.

2.3.1.9. County and Court buildings are closed on holidays and during weather closures. If the Courthouses are closed, the screening stations are not staffed. The MCC is the only post that will routinely be staffed on holidays and weather closures. The MCC is staffed 24-hours/day, 7-days/week, 365 days/year, by Contractor Staff; no holidays are recognized. (See County and Circuit Court House Holidays - Attachment J).

2.3.1.10. Have comprehensive knowledge of all ADA regulations through contractor provided training.

2.3.2. Security Officers at the Sheriff's Office Monitor Command Center (MCC) are responsible for the following:

2.3.2.1. The MCC, located in the Sheriff's Office, is mandated by the Courts to provide security for the Circuit Court Complex. The management and control of this Command Center is held by the Montgomery County Sheriff's Office.

Prior to working in the MCC, security officers will need a background check performed by the Sheriff's Office and attend a two-hour training session taught by the Sheriff's Office.

2.3.2.2. Monitor security alarm and closed-circuit television equipment for possible breaches of security and take the necessary actions to correct the situation.

Summon or notify authorities and document the incident.

2.3.2.3. Investigate possible breaches of security, follow Sheriff's Office approved policy and procedures to address the breach and report them immediately to the Sheriff’s Shift Supervisor/Lead Officer and/or law enforcement personnel in accordance with post instructions.

2.3.2.4. Control access into County facilities to ensure persons entering the building are authorized to do so and follow post procedures for outside contractors requiring access to the building.

2.3.2.5. Maintain a Sheriff’s provided register of all persons entering or leaving County facilities other than during normal business hours business hours.

2.3.2.6. Maintain a register of all activities performed during assigned shifts to be kept in the MCC for review by the Contractor. The Sheriff's Office will provide the register to be used.

2.3.2.7. Enforce all regulations in County-owned or County-leased facilities.

2.3.2.8. Remain at the assigned post until properly relieved.

2.3.2.9. Be in approved uniform and ready to begin work promptly at the start of the shift and remain on the job and in full uniform until the end of the shift.

2.3.2.10. Report directly to the MCC upon arriving for the assigned post.

2.3.3. Security Supervisor(s) must:

2.3.3.1. Within one half hour after the assigned reporting time, advise the Sheriff’s Shift Supervisor/Lead Officer if all posts are properly staffed, and if not, what corrective action is being taken. Receive information updates from the Sheriff’s Shift Supervisor/Lead Officer.

2.3.3.2. During the course of the shift, update the Sheriff’s Shift Supervisor concerning any incidents that may have occurred.

2.3.3.3. At the end of each shift, contact the Sheriff’s Shift Supervisor/Lead Officer to discuss any incidents that may have occurred and turn in all security officer post reports within 24 hours.

2.3.3.4. Visit each of the assigned posts during the course of the shifts to ensure that patrols are being conducted and inspect the appearance of the security officer on duty. Answer procedural questions of staff. Train security officer(s) in any new or revised post orders or procedures.

2.3.3.5. Discuss incidents and ensure that the proper documentation is prepared.

2.3.3.6. Be thoroughly knowledgeable of the various security tasks and post procedures for each site so as to be able to properly train or direct the security officer(s).

2.3.4. Be responsible for daily maintaining, reviewing, and submitting weekly timesheet information for the security officers. The shift is scheduled to allow for this responsibility.

2.4. Specific Security Requirements for the Community Use of Public Facilities (CUPF)

2.4.1. Security officers are required on an as-needed basis, and the Community Use of

Public Facilities will assign these officers to support community group activities.

Activities occur at various Montgomery County locations such as: Executive Office Building, Council Office Building, Red Brick Courthouse, Clarksburg Cottage, Regional Service Centers, Animal Control and Services, or other County building designated as a community use location assigned to Community Use of Public Facilities with the exception of the Silver Spring Civic Building (requirements outlined below). Community use activities generally occur after normal business hours and on weekends. Contractor's security officers' specific responsibilities inherent in the assignment include the following:

2.4.2. Be in uniform and ready to begin work promptly at the start of the shift.

2.4.3. Review materials provided at start of shift by the Community Use of Public Facility Manager or designee regarding conditions of use for location assigned.

2.4.4. Review event description, activity, and rooms the activity group is allowed to use.

2.4.5. With the exception of the group and their rooms designated in the Facility Use Permit, the security officer will control access to the building and other rooms.

2.4.6. The security officer(s) must introduce themselves to the group representative and must remain with the group and monitor group activities at all times.

2.4.7. Answer requests for information from visitors and direct them as necessary in a polite and courteous manner.

2.4.8. Check room(s) before the activity and at the conclusion of the group's use of the room(s). Document in writing any problems.

2.4.9. Obtain the group representative’s signature on the Community Use of Public Facilities Security Report at beginning of the event and again before the group leaves to verify that clean-up activities and room was left in acceptable condition and consistent with permitted use.

2.4.10. Report any violations or activities inconsistent with the activities listed on the permit, to the attention of the activities' lead representative and ask for immediate correction (i.e., the group is using other rooms, using alcohol, smoking, etc.).

2.4.11. Immediately contact the Community Use of Public Facilities' (CUPF) emergency line, 240-490-2873, regarding any/all uncorrected problems such as lack of supervision of children, presence of food or drink where inappropriate, attendee numbers inconsistent with permit/ maximum occupancy exceeded, other violations, etc.

2.4.12. Immediately call 911 (fire/rescue or police) in the event of an emergency. As needed, supervise safe evacuation of the building. After evacuation contact the Community Use of Public Facilities' emergency line, 240-490-2873.

2.4.13. Submit Security Report to CUPF immediately following the group's activity.

2.5. Specific Security Requirements for the CUPF Silver Spring Civic Building

2.5.1. Security Officers at the Silver Spring Civic Building at Veterans Plaza will:

2.5.1.1. Be in uniform and ready to begin work promptly at the start of the shift and remain on the job and in full uniform until the end of the shift. Control access to the building after normal business hours.

2.5.1.2. Answer requests for information from visitors and direct them as necessary in a polite and courteous manner.

2.5.1.3. Enforce all County and Silver Spring Civic Building specific regulations in County-owned facilities to include the Silver Spring Civic Building specific guidelines for Veterans Plaza.

2.5.1.4. Inspect the Veterans Plaza and surrounding facility grounds to ensure compliance with guidelines for Veterans Plaza.

2.5.1.5. Be knowledgeable of the Facility Use License Agreement (FULA) and enforce permit(s) as outlined in the agreement.

2.5.1.6. Be knowledgeable of reservation permit reports (updated weekly).

2.5.1.7. Monitor security alarm and closed-circuit television equipment for possible breaches of security and take the necessary actions to correct the situation.

Notify authorities and document the incident.

2.5.1.8. Maintain a register of all activities performed during assigned shifts.

2.5.1.9. Document and report any incident to designated/assigned County Operations Manager and security contractor.

2.5.1.10. Monitor and enforce Loading Dock Rules and Regulations per site post orders. When only one (1) security officer is on duty, their primary focus will be to monitor activity inside and outside of the Silver Spring Civic Building utilizing the technology at the Welcome Desk including surveillance cameras, walkie-talkie communication devices with other facility staff - event monitors, cleaning staff, etc. When more than one (1) security officer is on duty, each security officer should be covering different areas of the facility. If specifically assigned to cover Veterans Plaza, the security officer should establish a presence on Veterans Plaza during the entire assigned shift.

2.5.2. Before an officer is assigned to work at the Silver Spring Civic Building, they must be trained by management of the contracted security agency for the Silver Spring Civic Building site. All training will be conducted on-site at the Silver Spring Civic Building at Veterans Plaza. The County's Silver Spring Civic Building Operation Manager will be notified when the training is scheduled, and Operation Manager will be invited to observe the training for compliance and thoroughness of training.

2.5.3. Contractor must provide background checks to the County in accordance with the RFP, Section 2.7.9, Background Checks.

2.5.4. While on duty, use of electronic devices such as personal phone, computers, etc. will be limited to emergency use only.

2.5.5. If any permit, guidelines, times, are changed, the officer must notify the County's Operations Manager immediately.

2.5.6. Food cannot be consumed at the main welcome desk. Other duties as assigned to ensure compliance with Facility Use License Agreement by the public using the building after normal business hours.

2.6. Performance Metrics and Contract Compliance Management

2.6.1. Purpose and Performance Management Approach

2.6.1.1. The County will monitor contractor performance throughout the contract term to ensure security services are delivered safely, consistently, and professionally, in accordance with contract requirements. Performance management will rely on a combination of contractor self-reporting, County inspections, review of records, and electronic guard-management data. Both quantitative and qualitative measures will be used.

2.6.2. Key Performance Indicators (KPIs)

The following KPIs will be used to evaluate contractor performance. The County may adjust or supplement these KPIs as needed to ensure contract objectives are met.

2.6.2.1. Staffing and Post Coverage

2.6.2.1.1. Percentage of scheduled posts fully staffed.

2.6.2.1.2. Number of uncovered posts.

2.6.2.1.3. Timeliness of filling vacancies.

2.6.2.1.4. Standard: Immediate contact attempts (first 5–10 min); Escalation and deployment (15–30 min); Post fully staffed (30–45 min, max 60 min); no post left unattended without County authorization.

2.6.2.2. Personnel Qualifications and Training

2.6.2.2.1. Licensing, background checks, and required certifications.

2.6.2.2.2. Completion of initial, recurring, and site-specific training.

2.6.2.2.3. Standard: 100% of assigned personnel properly licensed, cleared, and trained.

2.6.2.3. Security Incident Response and Reporting

2.6.2.3.1. Onsite security incident response timeliness.

2.6.2.3.2. Accuracy and completeness of incident documentation as detail in Section 2.9.6.

2.6.2.3.3. Standard: Immediate notification of critical incidents; preliminary report before end of shift; final report within 24 hours.

2.6.2.4. Patrol and Inspection Compliance

2.6.2.4.1. Percentage of required patrols and inspections completed.

2.6.2.4.2. Documentation of missed patrols and exceptions.

2.6.2.4.3. Standard: At least 98% of required patrols completed; exceptions documented.

2.6.2.5. Customer Service and Professional Conduct

2.6.2.5.1. Substantiated complaints.

2.6.2.5.2. Uniform and appearance compliance.

2.6.2.5.3. Standard: Complaints acknowledged within one business day; at least 95% compliance during uniform and appearance inspections.

2.6.2.6. Supervisory Performance

2.6.2.6.1. Required supervisory visits and inspections completed.

2.6.2.6.2. Timely response regarding staffing or operational issues.

2.6.2.6.3. Standard: Management representative available 24 hours a day for urgent matters; routine inquiries answered within one business day.

2.6.2.7. Administrative and Reporting Performance

2.6.2.7.1. Timely submission of monthly reports and invoices.

2.6.2.7.2. Accuracy and completeness of records.

2.6.2.7.3. Standard: Monthly performance report submitted by the fifth business day; personnel rosters updated within one business day of staffing changes.

2.6.2.8. Technology and Equipment Performance

2.6.2.8.1. Availability and proper use of required systems/equipment

2.6.2.8.2. Standard: Required equipment available at the beginning of each shift; critical equipment replaced within two hours of reported failure.

2.6.2.9. Safety and Risk Management

2.6.2.9.1. Compliance with safety protocols.

2.6.2.9.2. Timeliness of injury and accident reporting.

2.6.2.9.3. Standard: Prompt reporting and corrective action for safety events.

2.6.3. Performance Review Methods

2.6.3.1. Performance will be monitored through:

2.6.3.1.1. Scheduled and unannounced site visits.

2.6.3.1.2. Electronic record review (guard tours, timekeeping, incident logs).

2.6.3.1.3. Document and file audits (personnel files, training records, equipment inventories).

2.6.3.1.4. Stakeholder feedback (County staff, facility managers, public).

2.6.3.1.5. Regular performance review meetings (monthly, quarterly, annual, or as needed).

2.6.4. Contractor Self-Reporting

2.6.4.1. The Contractor must provide:

2.6.4.1.1. Daily activity reports for each post.

2.6.4.1.2. Incident reports for significant events.

2.6.4.1.3. Weekly staffing summaries and inspection results.

2.6.4.1.4. Monthly performance reports consolidating KPIs, incidents, training, complaints, and corrective actions.

2.6.4.1.5. Immediate notification to the County is required for uncovered critical posts, serious incidents, or events likely to create operational, legal, or reputational risk.

2.6.5. Corrective Action and Continuous Improvement

2.6.5.1. The Contractor must:

2.6.5.1.1. Identify and document deficiencies.

2.6.5.1.2. Implement corrective action within 24 hours.

2.6.5.1.3. Provide written confirmation of resolution to the County.

2.6.5.1.4. Track recurring issues and implement retraining or discipline.

2.6.5.1.5. Analyze trends and recommend improvements during reviews.

2.6.6. Performance Scoring and Remedies

2.6.6.1. The County may use a weighted performance scorecard to evaluate overall contractor performance. Serious incidents, critical post abandonment, falsification of records, or use of unqualified personnel may result in an unsatisfactory rating regardless of numerical score.

2.6.6.2. Performance deficiencies may be addressed through:

2.6.6.2.1. Verbal or written notification.

2.6.6.2.2. Contractor response and corrective action plan.

2.6.6.2.3. Increased monitoring or follow-up inspection.

2.6.6.2.4. Payment withholding or service credit.

2.6.6.2.5. Removal of contractor personnel.

2.6.6.2.6. Termination for default when warranted.

2.6.7. Quality Control and Performance Assurance

2.6.7.1. Supervisory Inspections

2.6.7.1.1. Supervisors must conduct documented post inspections of all security posts/officers at least once per week, including uniform compliance, equipment readiness, post knowledge, report quality, and performance of duties.

2.6.7.1.2. Inspections must be recorded in the Contractor’s QC log and made available to the County upon request.

2.6.7.2. Performance Monitoring and Documentation

2.6.7.2.1. The Contractor must implement a performance monitoring system that includes:

• Daily Activity Report (DAR) reviews.

• Random audit of incident reports.

• Verification of patrols, access control functions, and site-specific duties.

2.6.7.3. Corrective Action and Deficiency Resolution

2.6.7.3.1. The Contractor must:

• Identify and document deficiencies.

• Implement corrective action within 24 hours.

• Provide written confirmation of resolution to the County.

• Track repeated deficiencies and implement retraining or disciplinary action.

2.6.7.4. Staffing Reliability and Compliance

2.6.7.4.1. The QC program must monitor:

• On time arrival.

• Post coverage compliance.

• Minimization of unfilled posts.

• Replacement procedures for absenteeism.

2.6.7.5. Training Verification

2.6.7.5.1. The Contractor must maintain:

• A training tracking system documenting initial, annual, and specialized training.

• Proof that all officers assigned to County facilities meet minimum qualification and training requirements.

2.6.7.6. Equipment Accountability

2.6.7.6.1. The QC program must include:

• Inventory control for radios, keys, badges, devices.

• Monthly equipment checks by supervisors.

• Immediate reporting of lost or damaged County property.

2.6.7.7. Monthly Quality Control Reporting

2.6.7.7.1. The Contractor must provide a monthly QC Report summarizing:

• Supervisor inspection results.

• Staffing levels and post coverage issues.

• Training completed.

• Corrective actions issued.

• Trends, risks, and recommended improvements.

• Summary of any complaints and resolutions.

2.6.7.8. Continuous Improvement Requirements

2.6.7.8.1. The QC Program must include processes for:

• Analyzing performance trends.

• Identifying recurring issues.

• Implementing systemic improvements.

• Updating training or post orders as needed.

2.7. Contractor Qualifications

2.7.1. Contractor Demonstrated Organizational Experience

2.7.1.1. The Contractor must demonstrate organizational experience, stability, and capability to perform the services described in this solicitation. The Contractor’s key leadership personnel, including, but not limited to, the account manager, regional/corporate leadership, and onsite management staff - must possess the professional qualifications, training, and experience necessary to oversee a security program of comparable size, scope, and complexity.

2.7.1.2. The Contractor must have a minimum of ten (10) years of proven, successful experience as a primary provider of contract security services for large, multi-facility government, institutional, or commercial clients. Experience must include service delivery involving:

• Fixed post security operations.

• Patrol operations.

• Use of electronic security management/reporting systems.

• Supervision of multi-site staff.

• Incident response and reporting.

2.7.2. Contractor Operational Capacity

2.7.2.1. The Contractor must maintain sufficient organizational capacity - including staffing, scheduling, recruiting, training, quality control, and administrative support - to manage a contract covering more than 200 County facilities, including high‑risk, public‑facing, and 24/7 operational environments.

2.7.2.2. The Contractor must maintain an established local or regional office capable of supporting onsite supervision, rapid deployment of replacement personnel, and effective day‑to‑day contract administration.

2.7.2.3. The Contractor must demonstrate experience integrating and managing electronic reporting and patrol‑verification systems, consistent with the requirements in this RFP.

2.7.3. Experience of Key Personnel

2.7.3.1. Key personnel proposed for this contract - such as the Contract Manager, Site Supervisors, and Shift Supervisors - must have a minimum of seven (7) years of documented experience in:

• Leading multi‑site contract security operations.

• Supervising contract security officers.

• Conducting inspections, performance monitoring, and incident reviews.

• Managing training compliance and post‑order implementation.

2.7.4. Past Performance

2.7.4.1. The Contractor must provide references demonstrating strong past performance on contracts similar in scope, including reliability of staffing, quality of supervision, responsiveness, and consistency of service delivery.

2.7.4.2. Past performance issues - including chronic staffing shortages, failure to meet training requirements, or unresolved corrective actions - may be grounds for determining the Contractor non‑responsible.

2.7.5. Licensing

2.7.5.1. The Contractor must maintain full compliance with all applicable Federal, State, and County licensing, registration, and certification requirements necessary to perform the services outlined in this Contract. Must meet all Maryland Department of State Police (MDSP), Licensing Division and Maryland Police Training and Standards Commission requirements.

2.7.5.2. Such compliance must be current, valid, and verifiable at all times throughout the duration of the Contract.

2.7.5.3. It is the Contractor’s responsibility to obtain, renew, and retain any required licenses or credentials prior to commencing work and to ensure that all subcontractors or personnel engaged in the performance of services similarly meet all mandated regulatory requirements.

2.7.6. Contract Employee Selection

2.7.6.1. All contractor's employees engaged in the performance of a contract resulting from this solicitation must be properly screened and trained.

2.7.6.2. The Contractor shall ensure all security personnel are medically and physically fit to perform their assigned duties safely and without limitation.

Personnel who are determined to be unfit for duty at any time shall be immediately removed and replaced at the County’s request.

2.7.6.3. Prior to assignment the Contractor shall ensure that all personnel assigned as Armed Special Police Officers (SPOs) successfully complete a job-related psychological suitability evaluation conducted by a licensed practitioner or organization and follow established professional guidelines (IACP, APA, ADA, EEOC).

2.7.6.4. Pre-employment screenings must be conducted prior to being assigned within the parameters of full compliance with all Federal, State, and Local laws and conformance to EEOC standards.

2.7.7. Minimum Qualifications for Security Officers

2.7.7.1. Qualifications General – All security officers regardless of tier, must meet the minimum criteria detailed below:

2.7.7.1.1. Have the required security or law‑enforcement experience for their tier.

2.7.7.1.2. Have a valid High School Diploma or GED.

2.7.7.1.3. Be a minimum of 21 years of age.

2.7.7.1.4. Be a US citizen, legal resident alien, or non-resident authorized to work in the US, verification of which in accordance with the Immigration Reform Act of 1996 and completion of Form I-9.

2.7.7.1.5. Must pass all required background checks, criminal history reviews, motor vehicle record, and security‑suitability screenings.

2.7.7.1.6. Be in good physical condition and capable of working independently, including standing, walking, and performing patrols for extended periods in all weather conditions.

2.7.7.1.7. Have completed the Contractor’s entry‑level training program.

2.7.7.1.8. Must be current with CPR/First Aid/AED certification.

2.7.7.1.9. Must be able to operate radios, communication systems, and basic security‑technology platforms.

2.7.7.1.10. Communicate effectively in English, both orally and in writing.

2.7.7.1.11. Follow detailed post instructions accurately.

2.7.7.1.12. Maintain composure under stress.

2.7.7.1.13. Assess situations quickly and determine an appropriate, safe, and professional response.

2.7.7.1.14. Present a professional appearance in approved uniform.

2.7.7.1.15. Must maintain Maryland Department of State Police (MDSP), Licensing Division and Maryland Police Training and Standards Commission requirements throughout employment.

2.7.7.2. Tier 1 - Basic Security Officer;

General requirements as stated above, plus the following:

2.7.7.2.1. 1 year of previous security, law enforcement or related military experience.

2.7.7.2.2. Basic report‑writing proficiency.

2.7.7.2.3. Ability to operate entry‑level security technology platforms (CCTV, access control panels, duress systems).

2.7.7.2.4. Foundational MOAB (Management of Aggressive

Behavior)/equivalent de-escalation training to establish baseline skills for safely managing difficult or disruptive behavior while minimizing the need for physical intervention.

2.7.7.2.5. Understanding of Trauma-informed-care.

2.7.7.2.6. Core capabilities:

• Perform entry control and visitor screening.

• Conduct fixed‑post security assignments.

• Conduct basic foot patrols indoors and outdoors.

• Assist the public in a courteous manner.

• Monitor CCTV at a basic level.

• Respond to low‑complexity incidents and notify appropriate authorities.

2.7.7.3. Tier 2 - Intermediate Security Officer;

General requirements as stated above, plus all qualifications from Tiers 1:

2.7.7.3.1. 3 years of previous security, law enforcement or related military experience.

2.7.7.3.2. Ability to debrief Tier I officers and provide informal coaching.

2.7.7.3.3. Competence in preparing incident reports for elevated situations requiring more detail.

2.7.7.3.4. Additional MOAB/equivalent de-escalation training that builds on foundational techniques and prepares officers to handle more complex confrontations or emotionally elevated situations.

2.7.7.3.5. Trauma-informed-care training that would that prepares officers to respond appropriately to individuals showing signs of distress, fear, agitation, or emotional dysregulation.

2.7.7.3.6. Core capabilities:

• Access Control/Screening.

• Proficiency handling more complex incidents and disruptive individuals.

• High‑risk or sensitive facility post competence.

• Skills to guide and mentor Tier I officers.

• Strong decision‑making in evolving situations.

• Professional, confident conflict management.

2.7.7.4. Tier 3 - Advanced Security Officer I/Unarmed SPO (Special Police Officer);

General requirements as stated above, plus all qualifications from Tiers 1, and 2:

2.7.7.4.1. 5 years of previous security, law enforcement or related military experience.

2.7.7.4.2. Enhanced MOAB/equivalent de-escalation training that builds on basic/intermediate techniques to prepare officers for the highest‑risk encounters, including individuals in crisis, non‑responsive subjects, or situations requiring coordination with other agencies.

2.7.7.4.3. Must possess and maintain current certification in the use of OC (oleoresin capsicum) spray and expandable baton, in accordance with County-approved standards. Certification must be obtained prior to assignment and maintained throughout employment.

2.7.7.4.4. Trauma-informed-care training that equips officers with the skills needed to stabilize high‑stress encounters while recognizing trauma, crisis behavior, and behavioral health indicators.

2.7.7.4.5. Core capabilities:

• High‑level incident response ability.

• Crisis‑management proficiency in high‑stress environments.

• Advanced decision‑making and scene leadership.

• High‑risk facility competence.

• Ability to act as the primary stabilizing officer in complex situations.

• A trauma‑informed approach for victims, witnesses, and vulnerable people.

• Compliance with all State and County SPO standards.

2.7.7.5. Tier 4 - Advanced Security Officer II/Armed SPO (Special Police Officer);

General requirements as stated above, plus all qualifications from Tiers 1, 2, and 3:

2.7.7.5.1. Minimum of 7 years of previous security, law‑enforcement, or related military experience OR a combination of experience and prior SPO service demonstrating advanced readiness for armed duties.

2.7.7.5.2. Must possess and maintain current certification in the use of OC (oleoresin capsicum) spray and expandable baton, in accordance with County-approved standards. Certification must be obtained prior to assignment and maintained throughout employment.

2.7.7.5.3. Must possess and maintain all State and County‑mandated Armed SPO certifications and County approved firearms qualifications.

2.7.7.5.4. Must complete annual firearms re‑qualification, judgment‑based shooting assessments, and any mandated use‑of‑force refresher training as required by the County.

2.7.7.5.5. Assignment to posts requiring firearms is subject to County approval and may require additional review or approval by the Sheriff's Office.

2.7.7.5.6. Must complete advanced legal training covering use‑of‑force standards, duty to intervene, and liability considerations.

2.7.7.5.7. Advanced MOAB / equivalent crisis‑interaction training with emphasis on armed‑response decision‑making.

2.7.7.5.8. Enhanced trauma‑informed‑care curriculum focused on high‑risk mental‑health crises, behavioral‑health indicators, and de‑escalation under weapons‑present scenarios.

2.7.7.5.9. Scenario‑based response training, including active‑threat stabilization, and response coordination with law‑enforcement agencies.

2.7.7.5.10. Core capabilities:

• Armed incident response, including threat assessment, safe engagement techniques, and use‑of‑force proportionality.

• High‑risk confrontations involving weapons, aggressive behavior, or rapidly evolving threats.

• Coordination with police, fire/rescue, and crisis teams during armed or high‑stakes incidents.

• Advanced decision‑making and scene leadership.

• Advanced investigative documentation, including incident reports, use-of-force reports, evidence preservation, and chain‑of‑custody procedures.

• Ability to act as the primary stabilizing officer in complex situations.

• A trauma‑informed approach for victims, witnesses, and vulnerable individuals.

• Compliance with all State and County SPO standards.

• Leadership & mentoring, including training support for lower tiers and guidance during elevated‑risk operations.

• Operation of advanced security technology, including weapons‑detection systems, ballistic‑resistant equipment, and threat‑monitoring platforms.

2.7.8. Minimum Qualifications for Security Supervisor

2.7.8.1. Seven (7) years of progressively responsible security, law‑enforcement, or related military experience demonstrating reliability and sound judgment.

2.7.8.2. Minimum of three (3) years operating at Tier 2 or higher, with demonstrated capability in incident response, conflict management, and mentoring of junior officers.

2.7.8.3. Ability to communicate effectively, both orally and in writing - including providing clear, detailed instructions and feedback to contract employees.

2.7.8.4. Demonstrated supervisory competency, including the following:

2.7.8.4.1. Performance oversight and coaching

2.7.8.4.2. Counseling and corrective‑action documentation

2.7.8.4.3. Report review and quality control

2.7.8.4.4. Coordination of staffing, assignments, and shift operations

2.7.8.4.5. Must be able to contact, brief, and coordinate with the County Security Command Center at the start of shift and during incidents.

2.7.8.4.6. Ability to conduct unannounced site inspections, verify officer appearance and post readiness, and ensure adherence to post orders.

2.7.8.4.7. Must be proficient in reviewing logs, incident reports, access‑control records, and timekeeping data for accuracy and completeness.

2.7.8.4.8. Must be able to train, brief, and mentor security officers on procedures, post orders, and incident handling.

2.7.8.4.9. Must be able to conduct mobile patrols, respond to multiple sites, and temporarily cover posts when necessary, until relief arrives.

2.7.8.4.10. Ability to maintain, review, and submit shift documentation such as timesheets, incident summaries, and personnel files in accordance with County standards.

2.7.8.4.11. Must demonstrate strong judgment, conflict‑resolution skills, and the ability to represent Security Services professionally when serving as the primary point of contact for County staff.

2.7.9. Background Check Requirements

2.7.9.1. The Contractor must complete a comprehensive pre-employment background check for each contractor's personnel that will provide services to the County under the resulting contract. The background must meet Maryland State Police company and security guard criteria. The Contractor must provide a detailed record of all background checks for security officers to that Contract Administrator that includes:

2.7.9.1.1. Employees' names;

2.7.9.1.2. Date of background check;

2.7.9.1.3. Level of background check and;

2.7.9.1.4. Results.

2.7.9.1.5. An annual renewal of all background checks is required with notification sent to Montgomery County management.

2.7.9.2. All security officers assigned to the Sheriff's Office from the resulting Contract based on this RFP must have a Background/Warrant Check conducted by the Sheriff’s Office in addition to the stated Contractor's requirement.

2.7.9.2.1. All Contractor's employees must agree to a Sheriff’s warrant/background check.

2.7.9.2.2. Contractor's employees with unacceptable background/warrant check results will be rejected as being not eligible for deployment under this contract.

2.8. Contractor’s Responsibilities

2.8.1. Management and Supervision

2.8.1.1. The Contractor must provide, the quality and quantity of security officers specified in this contract to maintain an effective and efficient security operation.

2.8.1.2. The Contractor must ensure that qualified, competent, and experienced supervision, as defined by this RFP, and that the supervisor(s) must be authorized to represent and act for the Contractor.

2.8.1.3. The Contractor must provide the number of security supervisors necessary to maintain an effective and efficient security management…