SATPC0039550 Tab 04 SOW.pdf
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- Solicitation number
- 80NSSC25912922Q
About this file
This Statement of Work (SOW) details maintenance services for a Hitachi S-4700 Scanning Electron Microscope (Serial Number 6059-03). The contractor is required to provide comprehensive preventive maintenance, including cleaning the instrument, inspecting and replacing vacuum pump components, hoses, and lines, performing column alignment, and making necessary modifications to maintain original equipment performance specifications. The service includes unlimited emergency visits and technical phone support during regular business hours (8:00am - 5:00 pm), with a commitment to respond within two working days for breakdowns that render the instrument inoperable.
The maintenance service will be performed by factory-trained service engineers and will cover labor, travel, living expenses, and replacement of most defective components. The government retains the ability to conduct basic maintenance like cleaning/replacing apertures and o-rings, and can attempt simple repairs under the contractor's telephone guidance. Parts not covered include consumable items, moveable and fixed apertures, scintillators, and energy dispersive x-ray detectors (unless caused by instrument malfunction). The contractor must exchange or modify components when in the best interest of the government, subject to approval by the Contracting Officer or Contracting Officer's Representative.
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Text version
Statement of Work
The Contractor shall provide maintenance service to maintain original equipment performance specifications on the Hitachi S-4700, SN 6059-03, Scanning Electron Microscope.
The Contractor shall provide a planned preventive maintenance inspection of the system. The planned preventive maintenance inspection shall include:
1. Cleaning of the instrument.
2. Inspection and replacement of vacuum pump oils, seals, and filters.
3. Inspection and replacement of vacuum hoses, air lines and water lines.
4. Inspection and adjustment, if necessary.
5. Column alignment and inspection of image.
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturers stated performance when necessary due to normal usage in accordance with the manufacturer’s instructions. Major parts coverage applicable to current configuration shall be included. The Contractor shall exchange or modify components when in the best interest of the Government, and approved by the Contracting Officer or Contracting Officer's Representative
(COR).
In addition to the regularly scheduled maintenance visits, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Representative
(COR).
The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs under telephone direction by the Contractor when it is in the Government's best interest to quickly correct problems, however successful repairs remain the Contractor's final responsibility.
All services shall be performed by factory-trained service engineers.
Service shall include, labor, travel, living expenses, and replacement of all defective components with exception of those listed below.
Parts not covered: Consumable parts, moveable and fixed apertures, scintillators, and energy dispersive x-ray detectors unless caused by instrument malfunction.
File details come from the government source that posted it. Updated .