RPMS_QA_Questions_and_Answers_Amendment0001.pdf

Indian Health Service (IHS) Resource and Patient Management System (RPMS)

Software Quality Assurance and Product Support Services RFP 75H70419R00032 Amendment 0001

Questions and Answers

Q&A # RFP

Page #

Section Title Questions Answers

1 20 Task 5.6 In Technical Task # 6, is it the government’s intent for Training Delivery to be included only in the optional task?

Please clarify whether the training requirement will include classroom training for the optional task.

Yes, training delivery is an optional task.

Yes, the optional training task may include classroom training.

2 15 Part 5:

Requirements

“Staff must have ability to Analyze and Read various programming languages.”

Please identify the list of specific programming languages that vendors would be required to support.

The following languages or other similar programming languages such as: M, .Net, C#, HL7.

3 19 L.5.3 “Remote and onsite installation/configuration activities.”

Please clarify what the onsite installation/configuration activities would entail, and please list the potential onsite locations.

Onsite installation/configuration task will include software deployment and release support activities. This can take the form of remote or on-site travel to the site, assisting or conducting the installation, and verifying the software works as intended. This is meant for major/large or complex installations and for resolving complicated installation or configuration issues.

The specific sites are to be determined, based on the needs of the Government. The supported sites are Indian Health Service, Tribal or Urban healthcare facilities.

4 19 L.5.3 “Develop deployment help aids (e.g. notes, checklists, and guides).”

Please clarify that the government means “offeror will review deployment help aids (e.g. notes, checklists, and guides)” rather than develop deployment help aids. Will the offeror be working directly with the development team to create the documentation given development of notes, checklist, and guides requires direct access to the programmers, which this contract does not include?

This task will include developing deployment help aids such as notes, checklists and guides. The contractor may seek advisement from the software project teams and subject matter experts to create these documents.

5 46 2 Security Assessment and Authorization

(SA&A)

Does the offeror need to obtain an Authority to Operate

(ATO)?

No, as stated, the offeror will assist the Government as needed basis for the ATO currently in place. It also states the offeror will ensure the system security and privacy controls are implemented and operating effectively (for those systems in use and administered by the contractor selected). If a new ATO is required, the offeror will assist with the deliverables for the systems they are using and administering.

6 52 H.12 Organizational Conflict of Interest

In accordance with Federal Acquisition Regulation (FAR) 9.504, we ask that the Contracting Officer review all primes and subcontractors that intend to submit responses to avoid, neutralize, or mitigate significant potential conflicts of interest by contractors who possess competitively useful information.

The Contractor shall notify the CO immediately whenever it becomes aware that their access or participation under the resulting contract may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI.

7 65 L.1 Content of the Technical Proposal

“Font size to be used for the proposal shall be no smaller than Times New Roman – 11, or equal.”

Will the government allow a smaller font to be used for graphics and tables?

Yes.

8 65 L.1 Content of the Technical Proposal

Will the government agree to the use of fold-out pages (11x17 in.) in the technical volume?

No, only the electronic submission on 8.5” x 11” size page will be accepted.

9 72 L.4 Proposal Section Template

Parts 2 and 3 specify Technical Element 2, Technical Element 3 to be included in responses. While there are “elements” identified in section L.1.2 Management Approach/Key Personnel and L.1.3 Relevant Past Performance, it is unclear whether the government is referencing those elements or the elements under section L.1.1, which are “technical” elements. Please verify that the government’s PWS section L.4 is referencing those elements referenced under L.1.2 and L.1.3, respectively, and not those in L.1.1.

Section L.4 is the components of the submission.

For L.1.2 Management Approach/Key Personnel and L.1.3 Relevant Past Performance, use the elements listed under those sections respectively.

10 2 B2: Contract Pricing

In the Labor Category Descriptions, there are positions that are not identified in the staffing table. Please reconcile the two lists.

In reference to the Team Leads, it’s our intention that one of the User Support Specialists and one of the Quality Assurance Analysts, will be the team leads respectively. The other categories are mapped out accordingly.

11 72 L.4 Proposal Section Template;

3. Relevant Past Performance

Will the government allow a recent CPARS to be submitted instead of the Relevant Past/Present Performance Questionnaire in RFP Appendix A?

Both submissions are required and one cannot replace the submission of the other.

12 69 L.1.3 Relevant Past Performance

Please clarify whether an offeror should provide relevant active or completed contracts in the past three years from RFP issuance.

Relevant contracts are those contracts completed during the past five years and/or currently in active that are of similar scope, magnitude, nature, and work. RFP is hereby amended

13 69 L.1.3 Relevant Past Performance

Will the government allow the offeror to submit an indefinite delivery, indefinite quantity (IDIQ) contract as a “relevant contract” that includes experience based on the summation of task orders under the IDIQ?

Yes, however, Questionnaire submission is limited to one per each IDIQ contract.

14 2 Schedule of prices Is IHS open to adjusting the proposed resource mix (additional Labor Categories)?

The offeror may propose part time employees, however, the total ceiling hours shall match the government designated total under Section B.1.

Offerors may submit “Contractor Proposed Labor Categories” that are equivalent to the government identified labor categories.

15 3 Schedule of prices Estimated Hours specified are 1860, which is approximately 46 weeks. Was it the Government’s intention to specify 1860 hours?

1860 hours is to be used in the price proposal.

16 8 C.1.1 Supervision or control over contract staff

What is the role of the assigned Federal Lead?

Customarily, Fed Leads direct the use and allocation of resources to designated tasks

This is a performance based contract and the Government, including the assigned Federal Lead, shall not exercise any supervision or control over the contract service providers performing the services.

17 9 C.1.2 Background There are no central services listed as subject to the scope services - are they exempt?

No, they are not exempt.

18 9 C.1.2 Background The background only stipulates RPMS Software related services. Will any testing (performance, integration, etc.) of 3rd party solutions be exempt from base services? This would be in relation to work associated with projects like the HITSS Modernization effort. In other words, this contract will only focus on the current RPMS software.

This contract is mainly focused on RPMS software, although the offeror may be asked to provide support for RPMS-related initiatives.

19 13 3.1 Licenses, Products, and Equipment

The government has asked the contractor to provide all hardware, software and software licenses…Regarding the servers required to support the Testing, QC and Release Management function, is the government supplying and maintaining that hardware?

The Government will supply the hardware and software licenses for the required test system – contractors will provide their own laptops/desktops to access the test systems that are furnished by the government. IHS will not provide GFEs and software to support the contractor’s day-to-day operations. As stated in Task 2, the maintenance for these environments will be conducted by the contractor. Operating system updates will be coordinated by the government and assistance may be provided by the contractor.

20 13 3.3 RPMS

Databases

How big (Megabytes, Terabytes etc) will the provided databases be.

These databases could range from 500 MB – 500 GB in size. RPMS test databases are typically not larger than 200 GB.

21 13 3.1 Licenses, Products, and Equipment

Please provide a list of software and software licenses used by the current contractor that the IHS expects to continue using.

Licenses commonly associated with a laptop/desktop will be provided by the awardee and at minimum, they shall include: MS Office, MS Project, and Outlook for email.

22 13 3.3 RPMS

Databases

Will the databases be refreshed to contain data necessary for testing or will the contractor be required to create test data?

In some cases, the contractor may be required to create test data.

23 15 Requirements "ongoing software quality assurance and software quality control; software testing and installation;

training coordination; user support; documentation remediation; and release management for the existing RPMS applications" - does this mean newly developed RPMS applications are exempt from base task services?

No.

24 16 C.1.2 Background5.1.

Task 1 – Quality Assurance (QA):

"objective is to participate and oversee all phases of testing from internal, alpha, and beta testing through national release" - Please confirm that Internal and Alpha testing are included in these services including OVERSIGHT of Internal and Alpha, in addition to Beta testing?

If yes, to which extent does IHS expect SQA to participate and oversee internal and alpha testing?

If yes, how is the supervisory dynamic defined between the testing software package's Federal Lead and the SQA overseer?

If yes, how is "oversight" defined, especially in the context of crossing contract boundaries?

Yes, as stated in the RFP and the QASP.

There is no supervisory expectations between the software federal lead and SQA. SQA will oversee the testing process, participate as a team member, audit software, review documentation and other tasks as listed in the RFP and the

QASP.

Each RPMS application has an assigned federal lead to communicate and coordinate testing activities. Any concerns or issues shall be communicated through the assigned federal lead.

25 17 5.2 Task 2 – Quality Control

(QC):

"The Offeror shall provide services including test planning and accessibility testing for both Section 508 and Web Content Accessibility Guidelines (WCAG) compliance which apply to all documentation and new software, performance and load testing, unit testing, integration testing, regression testing, standards conformance testing, formative usability testing (remote, cloud based, and mobile lab), meaningful use and industry certification testing support, internal/alpha/beta testing support, and test results reporting" - does IHS expect the SQA contractor to provide SERVICES of items listed above, or only provide QUALITY CONTROL of the services listed above performed by the SESS Contract resources?

Yes, provide the services as requested. In some cases, coordination with other IHS resources may be required.

26 19 Task 3 Release Management

How many times per year is the contractor expected to provide onsite installation activities?

It will vary, but the total annual travel costs should not exceed the travel budget ($10K).

27 19 Task 4 User Support

What level support is being provided (3 [a, b,c])? User support activities are listed in the RFP, Section 5.4, Task 4.

28 19 Task 4 User Support

What is the estimated number of support tickets to be managed each month?

Based on the averages, it ranges from 200-400 support tickets per month.

29 19 Task 4 User Support

What are the metrics and/or service level agreements being tracked for User Support?

See Section E, Quality Assurance Surveillance Plan (QASP) dashboard.

30 19 5.3 Task 3 Release Management:

"Through this task the Offeror shall provide the Government with the most efficient and effective method to release quality software products on a continuous basis in order to meet IHS requirements and stakeholders’ requests." - does release on a continuous basis express IHS' intent/desire to evolve into a DevOps method?

IHS is not utilizing DevOps at this time.

31 20 5.6 Task 6 Training Delivery

How many times per year is the contractor expected to provide onsite training activities?

It will vary, depending on the needs of the Agency and its’ customers.

32 20 5.7 Task 7 Transition Management

What is the duration of the Transition in period? Is it 30 days as documented in the (page 34) F.6 Phase in / Phase out?

It is the government’s intent to complete the transition within 30 days but delays may occur due to various reasons.

33 20 Task 5 Training Coordination - Develop, update and validate training materials

Approximately how many trainings per year would this task require developing (new and updated)?

It will depend on how many applications are released each year that will require additional training and will also depend on the resources available.

34 20 Task 5 Training Coordination - Develop, update and validate training materials

For this task, does the contractor provide any training or are they only responsible for creating training materials?

Training delivery is included in the optional task, which will be based on customer needs and resource availability.

35 20 Task 5 Training Coordination - Develop, update and validate training materials

Does the contractor have primary responsibility for creating trainings? How does the software development staff communicate with the training staff?

Creating trainings is a part of the contractor’s responsibilities. Training materials will be updated and validated by the contractor in coordination with the software project team (which includes the federal team lead).

Communication will occur via email, Skype or

Adobe Connect and will include the software project team, and if appropriate, the COR(s).

36 20 5.5 Task 5 Training Coordination

What software is used to create recorded trainings? IHS is currently using Adobe Connect to record recordings.

37 20 5.5 Task 5 Training Coordination

Would providing training require travel? In most cases, travel is not required.

38 20 5.5 Task 5 Training Coordination

The requirement is "update and validate" the training website. Do we need to provide technical staff to update the website or is this coordinated with a different group?

The actual update to the website will be conducted by IHS-OIT staff, but the contents creations and validation will be completed by the contractor.

39 20 5.6 Training Delivery

Will IHS reimburse the contractor for travel and additional materials (print production, etc.) associated with providing training?

Yes. The cost reimbursable items shall be approved by the COR prior to the occurrence.

40 20 5.5 Task 5 Training Coordination:

"Provide services that are necessary to support training requirements which includes drawing feedback from stakeholders, systems analysts, training specialists, logisticians, and government resources" - please confirm that stakeholders is agreed to include SESS contract resources, such as testers and developers.

Yes, it could include drawing feedbacks from other IHS contract resources.

41 23 6.5 User Support Team Lead

This labor category is not listed in B2 Contract Pricing, Schedule of Prices.

One of the User Support Specialists will be the team lead.

42 23 6.7 Quality Assurance Team Lead

This labor category is not listed in B2 Contract Pricing, Schedule of Prices.

One of the Quality Assurance Analysts, will be the team lead.

43 24 6.10 Technical Writer Level I

What is the role of this position? Section 5.2 mentions "provide services including final edits, review, quality control of software builds and required project documentation…" The labor category description indicates a more active role in document production than just "final edits" in 5.2.

The PWS sections include the contractor’s responsibilities under this contract. It is the contractor’s responsibility to provide the qualified contractor resources in the proposal that can meet all of the PWS requirements.

44 24 6.11 Technical Writer Level II

What is the role of this position? Section 5.2 mentions "provide services including final edits, review, quality control of software builds and required project documentation…" The labor category description indicates a more active role in document production than just "final edits" in 5.2.

The PWS sections include the contractor responsibilities under this contract. It is the contractor’s responsibility to provide the qualified contractor resources in the proposal that can meet all of the contract requirements.

45 28 E.D.3 Testing environments

"i-build software should be installed within 24 hours." Is this business hours or is there an expectation that staff needs to be available during weekends?

Based on business hours.

46 28 E.D.5 Customer satisfaction survey ratings

Is there an established survey/metrics for the customer satisfaction ratings?

Yes. See the RFP, Section E, number 5 in the QASP Table.

47 29 E.D.7 Ensure tickets are resolved timely

"98% of tickets shall be logged within 4 hours after receiving the requests" Is this business hours or is there an expectation that staff needs to be available after hours and on weekends?

This is based on business hours.

48 31 F3: Hours of Operation

This section says the offer must ensure 24/7/365 after-hours coverage is available and provided for emergency situations. Can you clarify which Tasks are required to provide this level of support. Is it just for Task 4 User Support?

In general, emergency situations are limited to User Support, but it may on occasion include the other tasks.

49 27&28 Section E: QASP #2 Software builds are 99% Defect Free / #12 Release Management: Ensure software is 98% defect free. Can you clarify each of these statements and confirm the measurement for Defect Free software (99 or 98%).

According to the QASP, software test builds shall be 99% defect free, and release management, which includes the software build and associated documentation shall be 98% defect free.

50 65 L.1. CONTENT

OF THE

TECHNICAL

PROPOSAL

Will the Government allow fonts for tables and graphics to be smaller than 11 point font?

Yes.

51 69 L.1.2 Element 2 (1st paragraph)

The RFP states: “In addition, the offeror is to provide a staffing summary that details the proposed contractor staff’s experiences and qualifications that conform to all of the requirements below as the contractor team.”

See the revised bullet points below:

• Except for Functional testing (QA/QC) personnel which is to be addressed against the second bullet point item - the Offeror shall identify their proposed staffs’ qualifications and experiences as a team to meet the entire PWS requirements. The following lists some of the key qualifications but it is the offeror’s responsibility to identify additional qualifications and experiences as necessary: reading and writing programming languages (such as M, .Net, C#, HL7); experience installing software;

experience providing database

Please confirm that offerors are only to provide information for the 2 areas specified in bullet points in Section L.1.2, Element 2, which are:

(1) User Support Technical Team’s capabilities and

(2) Functional testing (QA/QC) personnel administration activities with Intersystems Ensemble database management system (highly recommended) or other health information systems; providing advanced troubleshooting skills; be efficient and effective in resolving technical issues;

and resolving site specific configuration issues.

• The offer shall identify the qualifications and experiences of the proposed Functional testing (QA/QC) personnel. At minimum, they shall have skillsets and experience in the Health Information Technology clinical and practice management domains and have experience installing software, creating and executing test scripts for RPMS (preferred) or similar HIT applications.

RFP is hereby amended to reflect the change above.

52 70 L.1.3 Element 1 Is each subcontractor required to submit a past performance questionnaires (Appendix A)?

Yes, 1 each.

53 70 L.1.3 Element 2 Are the corporate resume references in L.1.3, Element 2 supposed to be the same references used for the relevant past performance questionnaires (Appendix A) in L.1.3, Element 1?

No, they do not have to match.

54 72 L.4, 1. Technical Capability

Please confirm Element 9 is excluded from page count and can be addressed as an Appendix per the instructions in L.1.1, Element 9 (the last sentence).

Yes, it can be submitted as an appendix and will not count against the page limit.

55 Please provide the current contract information. The award information on the previous contract can be viewed via searching the following contract number on www.fpds.gov:

HHSI236201600004I

56 Whether companies from Outside USA can apply for this?

(like,from India or Canada)

The requirement is being solicited among Small Indian Firms only pursuant to The Buy Indian Act, 25 U.S.C. 47. See HHSAR Subpart 326.6— Acquisitions Under the Buy Indian Act for ownership and subcontracting requirements.

57 Whether we need to come over there for meetings?

Can we submit the proposals via email?

Occasional travel is required and proposal is to be submitted via email only.

58 Can we perform the tasks (related to RFP) outside

USA?

(like, from India or Canada)

No.

59 Does “offeror” represent the prime contractor?

Yes.

60 It is indicated that the Offeror must have 3+ past performance references plus 1 for each subcontractor. In the interest of expanding your pool of interested bidders due to very limited ISBEE companies with direct prime contractor experience, we ask for the following clarification: will you allow the total of 3 past

The request is hereby denied.

http://www.fpds.gov/ performance references for an offeror to be the combination of both prime and subcontractor?

61 70 L.1.3 Relevant Past Performance.

Element 3

Please clarify “experiences and accomplishments.” Is the Government expecting a response based on experience and accomplishments as it relates to contract performance or community/philanthropic outreach in working with American Indian and Alaska Native people?

In regard to experiences and accomplishments with American Indian and Alaska Native peoples, these may include contract-related performance, community/philanthropic outreach, economic development efforts including job creation, and/or any other support & advocacy related to the IHS mission. The IHS mission is as follows: To raise the physical, mental, social, and spiritual health of American Indians and Alaska Native to the highest level.

62 8 1.1 Description of Services/Introducti on

The solicitation states, “ . . . offeror will provide all equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform the work and objectives defined in this Performance Work Statement (PWS).”

Question: Did the government intend for the vendor to provide its own corporate property including laptops and test environment for the execution of contract tasks?

Refer to the Q&A #19

63 13 3.1 Licenses, Products and Equipment

The solicitation states, “Unless otherwise specified herein or in a particular Work Plan, the Contractor shall be responsible for providing all hardware, software, and software licenses required for its employees to carry out the work of the contract.”

Question: in order for offerors to appropriately calculate overhead costs, we need a list of licenses we will need to purchase for performance. For instance, the solicitation does not “otherwise specify” that service

Refer to the Q&A #19 desk ticketing system licenses will be provide, while use of a ticketing system is clear. We believe this, among other licenses are provided via IHS' enterprise license.

Please list any GFE.

64 14 4.3 Equipment The solicitation states, “Contractor shall furnish laptops, servers, software and all software development equipment necessary to meet the requirements under this PWS, unless otherwise noted in this PWS” Question: in order for offerors to appropriately calculate overhead costs, we need to understand if the government intended for us to use corporate laptops and software test environment for performance as the solicitation does not “otherwise specify”.

Refer to the Q&A #19 – contractor will not be required to provide servers for the tasks under this contract.

65 14 4.3 Equipment The solicitation states, “Contractor shall furnish laptops, servers, software and all software development equipment necessary to meet the requirements under this PWS, unless otherwise noted in this PWS” Question: in order for offerors to appropriately calculate overhead costs, we need to understand any and all minimum configurations that the Government uses such as operating system, and other typical server configurations that are used for the RPMS product.

Refer to the Q&A #19 – contractor will not be required to provide servers for the tasks under this contract.

66 15 Part 3 Specific Tasks

Question: The list of existing system capabilities on page 15 is extensive and includes multiple software platforms and applications – many of which require licenses – please confirm – that the offeror is not expected to purchase licenses for all of these systems (e.g., Heathshare’s Cache Ensemble).

They are the list of the applications that the contractor is to support under this contract requirement. Offerors will not need to purchase the licenses for these applications.

67 13 3.3 RPMS

Databases

The solicitation notes that databases supplied by IHS will be de-identified; so that we best understand all of our security requirements, will the government please identify whether PII, PHI, or CUI will be handled at all by staff on this contract.

All contractor personnel proposed to work on this contract shall have or be qualified to obtain a minimum of a Level 5C Position of Public Trust suitability clearance. PII, PHI, or CUI will be handled by the contractor staff at times on this contract.

68 28 D. Evaluation Methods

Performance standard #2 states that the contractor “be sure to receive the builds timely (within 1 business day)

Question: can you please remove performance standards that are outside of the offerors control – as in this instance, we would not be able to control the timeliness of the development contractor’s delivery of test builds to us.

No – however, the requirement will be waived for the situations that are outside of the contractor’s control.

69 28 D. Evaluation Methods

Performance standard 3 states that “updates should be installed within 5 businesses after release; i-build software should be installed within 24 hours;”

Question: does the offeror need to purchase licenses of i-build software?

No. “i-build” means internal build incoming from the testing team.

70 51 H.9 HHS-

CONTROLLED

FACILITIES

AND

INFORMATION

SYSTEMS

SECURITY

The solicitation says that work is considered Level 5 Public Trust – Moderate Risk. Will all staff have to be “cleared” prior to being able to bill on the contract?

Yes

71 69 L.1.2 The solicitation states that “the government is requesting a labor mix and level of effort information for the proposed contractor staff”.

Question: if the government intends for offerors to submit level of effort (LOE) information – we note that quantifying the critical drivers of LOE estimation is not possible from the solicitation and attachments. Can you either remove this proposal requirement, or publish quantified activities for each specific tasks in 5.1 – 5.6:

5.1 Quality Assurance – we need the average number of

change requests handled each year in the scope of this contract.

5.2 Quality Control – we need the average number of

builds tested per year; the number of artifacts reviewed;

and the number of test scripts reviewed each year.

5.3 Release Management – number of deployed releases

per year. Number of onsite release support trips per year.

5.4 User support – average number of helpdesk tickets

received each year.

5.5 Training coordination – average number of the

following: live training sessions and e-learning sessions

5.6 Training Delivery Optional – we recommend that

the government simply provide a standard LOE for offerors to “plug” in as this cannot possibly be quantified at this time.

Offerors are required to provide the LOE that matches the total hours listed under Section B.1., Schedule of Prices. The contractor’s LOE will enable the government officials to identify the contractor proposed labor categories and number of part time resources.

72 70 Element 2.

Corporate Resume

Question: Can the corporate experience narratives in Element 2 differ from the surveys sent in Element 1 so that we are able to demonstrate the extent of our depth and breadth in related and relevant contracts?

73 65 L.1 CONTENT

OF THE

TECHNICAL

PROPOSAL

The solicitation states “Font size to be used for the proposal shall be no smaller than Times New Roman – 11, or equal.”

Question: May we use a smaller font in graphics and tables?

74 69 L.1.3 RELEVANT

PAST

PERFORMANCE

Element 2

The solicitation states “For User Support Technical Team’s capabilities, the Offeror shall identify their qualifications and experience: reading and writing programming languages (such as M, .Net, C#, HL7”

Question: is this just an example, or will the scope be amended to include bug fixes, rather than bug/defect identification?

This is an example – contractor resources are expected to identify bugs/defects under this contract.

75 19 Task 5.3 Release Management

What is the intention of the government to coordinate with the CSMT vendor (specifically for onsite installations)?

In most cases, the contractor will coordinate with Computer Systems Management Team (CSMT) staff for Remote and onsite installation/configuration activities.

76 19 Task 5.4 User Support

To what extent does the helpdesk support as compared to the national helpdesk support?

The national help desk currently conducts initial triage and refers all RPMS calls to the SQA contractor for troubleshooting and resolution.

77 16 Task 1 – Quality Assurance (QA)

Manage testing process: objective is to participate and oversee all phases of testing from internal, alpha, and beta testing through national release.

Expectation/definition of internal testing. Is the expectation that he SQA team members will oversee and assist vendor testing and alpha site selection? E.g. if Software Engineering Support Services (SESS)

The contractor’s QA team is responsible for providing QA and Testing services on the respective QA and Testing results submitted by the project teams.

contractor makes changes to EHR, will the SQA team be responsible for ensuring that the SESS QA team performs testing and utilizes IHS sites for Alpha testing?

78 16 Task 1 – Quality Assurance (QA)

Ensure the product is defect-free, released on time, and user acceptance level is met.

Can you please define: “released on time” as it pertains to RPMS QA vendor responsibility – we note that release timing is often outside the control of the RPMS QA vendor.

The requirement will be waived for the situations that are outside of the contractor’s control.

79 17 5.2 Task 2 – Quality Control

(QC):

“. . . .defect-free using testing tools specified by the government”

What tools are they specifically referring to? SAC Checker and others?

Currently, SAC Checker is being used for this purpose.

80 19 5.3 Task 3 Release Management:

The Offeror shall provide technical support during implementation and deployments. This support may take the form of:

Remote and onsite installation/configuration activities

Will the Offeror be expected to perform remote installation on sites that are having issues installing production releases? If yes, can you please quantify the average number of remote and onsite support events per year?

Yes. Travel costs will be reimbursed via cost reimbursement method. The government cannot estimate the quantity as it varies from year to year.