75D301-24-Q-77768_Attachment 3_CDC_Pure Water_QASP.pdf

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Quality Assurance Plan For Laboratory Water Purification Systems Maintenance Contract

I. Objective

This plan provides a quality surveillance strategy for the maintenance of laboratory water purification systems at the Centers for Disease Control and Prevention (CDC). The primary intent of the plan is to provide a basis for the contracting officer’s representative, the Project Officer (PO), to evaluate the performance quality. Oversight of contractor performance will assure contract quality and, consequently, the production of quality water for laboratory use.

The plan will also afford the PO a proactive mechanism to preclude major deficiencies in performance and provide input for annual past performance evaluations.

II. Performance Standards

a. Quality Level: The PO will determine whether the Contractor has consistently furnish the necessary services and supplies for the regularly scheduled maintenance of Government owned water purification systems at the National Center for Infectious Diseases (NCEZID), CDC, as described in C.5 (Description of Services) of the Statement of Work

(SOW).

b. Frequencies: The PO will determine whether the Contractor has adhered to basic and periodic task frequencies as described in the SOW (List of NCEZID Laboratory Water Systems).

c. Management Responsiveness: The PO will confirm that the Contractor has satisfactorily met all reporting requirements cited in the reporting requirements and distribution list on contract.

III. Evaluation Methods

The PO will perform evaluations based on the indications in Section II of this plan. The PO will initiate the following surveillance technique:

a. Random Inspections: The PO will perform random visual inspections at least two times during the contract period. A minimum of one building will be included in each inspection, unless specific areas have been targeted for surveillance. A targeted area is one that has received multiple complaints or that needs special attention by the contractor for any reason.

The PO will inform the contractor of any discrepancies found against performance standards. During inspections, the PO will also evaluate service tags for the most recent service date. The PO will maintain records of all inspections.

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b. Customer Complaints: The PO will establish a method of collecting and recording customer complaints. All valid complaints will be communicated to the contractor for resolution. A valid complaint is one that is communicated to the PO as a result of something that the Contractor did to cause a problem with a water system. The PO will maintain a log of valid complaints.

c. Quality Reviews: The PO will schedule a quality review session with the contractor at least two times during the contract period. Results of random inspections, customer complaints and performance issues will be discussed. These meetings will also serve as an opportunity to note commendable performance quality.

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PERFORMANCE REQUIREMENT SUMMARY

Performance Requirements

Standard Acceptable Quality Level

(Optional)

Surveillance Method/Measures

Incentive

C.5.8.1 Deionization

(DI)

Service shall include replacement of pre-filter cartridges, exchange of organic absorption and post membrane filters, deionization units, and in some cases, organic scavenger, to deliver specified quality and exchange at six month maximum intervals.

98% of all scheduled DI service is performed within the first 6 month interval of contract period, and 98% performed in second 6 month interval.

A minimum of 95% of scheduled service is performed for each 6 month interval of the contract.

Perform random inspection of water systems and service tags based on submitted service tickets.

Exceeds 98% of the scheduled service for each 6 month interval during the contract period.

C.5.8.7 Records/Tags Service schedule history records or tags shall be maintained and displayed with each system indicating the date and type of service performed.

scheduled DI service is performed and tagged within the first 6 month interval of contract period, and 98% performed and tagged in second 6 month interval.

service is performed and tagged for each 6 month interval of the contract.

systems and service tags based on service for each 6 month interval during the contract

C.5.8.6 Calibration Meter Calibrate and adjust set point of POU resisitivity meter to manufacturer specification with traceable standards on systems as specified annually.

meter calibrations is performed and tagged during the contract service is performed and tagged during the contract period.

systems and service tags based on service during the contract