SOW_-_70Z03818RS0000005.docx

STATEMENT OF WORK

1.0 GENERAL

1.1 Purpose

The Aviation Logistics Center’s (ALC) Business Operations Division’s (BOD) primary mission is to optimize value for ALC by fostering sound business decisions. Within the BOD’s mission, is the task to drive ALC’s business decisions through strategic alliances, process planning, data analysis and compliance with quality and environmental International Standards.

The quality and environmental systems enable our organization to develop and implement policy, objectives, and processes that address and fulfill customer requirements while maintaining strict adherence to all legal requirements. This includes taking action to improve performance and demonstrate conformity of the ALC systems to the requirements of the International Standards.

1.2 Scope

This statement of work defines contractor support as providing project management, technical support and logistics services for the BOD in support of ALC missions, business management system support as well as planning, training, facilitation, and execution of various Command-wide process improvement initiatives. This task order may include other tasks that are not included in this paragraph that the Government may need on an as required basis.

2.0 REQUIREMENTS

2.1 Managing Work Performance on Tasks/Projects

The contractor shall be responsible for daily oversight of all contractor personnel and for managing work performance on all tasks and projects on this task order directly relating to the BOD operations. The contractor shall provide a direct liaison with the Contracting Officer’s Representative (COR) for all performance issues, task order issues, and scope definitions as outlined in paragraph 1.2. The contractor shall plan/organize and oversee all work efforts under this task order to ensure program success. The contractor shall maintain frequent interaction and communication with members at all levels of the organization. The contractor shall lead projects/teams as well as perform the required tasks.

2.2 Develop and Monitor Project Labor Budgets, Technical, Scientific and Support Staff Requirements

Develop project labor budgets, technical, scientific and support staff manning requirements, monitor technical progress, monitor project budget status, and develop project plans. Work to assist customer's key management and lead personnel to realize maximum benefit from an investment in equipment, software and business processes. Manage multidisciplinary projects involving multi-discipline engineers, lead engineers, field implementation staff, and computer programmers to achieve an integrated solution to meet the customer's requirements.

2.3 Planning, Acquisition and Management of Logistics Systems

Provide support services that include all phases of planning, acquisition and management of logistics systems. Perform logistics functions to include acquisition, supply chain management, integrated logistics support, manpower planning, fabrication, distribution, and transportation. Establish initial logistic support requirements for the maintenance concept, allocation of support requirements, the design for system supportability, design, and development of new elements of logistic support (facilities, supply support, packaging, handling, storage and transportation (PHS&T), support & test equipment, computer resources, maintenance planning, personnel and manpower). Perform or direct logistics engineering studies and analyses to determine impact of advanced technology and other matters on supportability, or the impact of instructions and directives on logistics engineering. Direct, develop, or perform logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified mission or other designated program. The work involves (1) identifying the specific requirements for funding, manpower, material, facilities, and services needed to support the program and (2) correlating such requirements with program plans to assure that the needed support is provided at the right time and place.

2.4 Formulate Responses to Technical Tasks

Formulate responses to technical tasks, including capacity planning and supply planning, recommend optimum approaches/solutions, and oversee complex technical support projects. Monitor assigned tasks to determine their status and recommend/implement actions to ensure timely and accurate completion. Develop programs from workflow charts or diagrams, considering factors such as, intended use of output data. Analyze simulations to identify and/or recommend correction of coded program and input data. Revise or direct revision of existing programs to increase operating efficiency or adapt to new requirements. Analyze user needs to determine functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Apply a command-wide set of disciplines for the planning, analysis, design and construction of information systems on a command-wide basis or across a major sector of the command. Develop analytical and computational techniques and methodology for problem solutions.

2.5 Conduct Studies, Analyze, Develop Recommendations and Solutions

Conduct studies, analyze, and develop recommendations and solutions related to short and long range program planning requirements using various data sets and reporting requirements. Work with the customer to develop, enhance and maintain business solutions. Define customer requirements, identify business processes, and address both product and systems requirements. Support aspects of the business cycle including report writing, data studies, implementations, and new business development. Occasionally plan and lead customer projects with guidance from the customer. Participate in training activities for peers (such as non-aviation BODs) and customers. Evaluate process and productivity improvements to business applications, review performance measures and program audits, and make recommendations for improvement.

2.6 Design, Sustain, and Monitor Overhaul Schedule (PDM Project Managers)

Utilizing a software platform designated by the Government (presently Primavera P6), design, sustain, and monitor a portfolio of projects that include maintenance schedules for various Coast Guard assets. Horizontally align the planning efforts to ensure all Product Lines and Divisions have visibility on all schedules and scheduling needs in support of each other. Operate within client guidance, contractual limitations, and company policies to successfully execute the given project. Responsible for managing the project, reviewing and recommending changes to the depot maintenance business processes from planning to completion. Integrate all the processes and functions involved in the project, including planning, design, and other technical functions. Coordinate actions and decisions with these elements, resolving conflicts and settling issues arising by dealing with technical managers who are responsible for the technical phase of the project. Responsible for the overall quality of the project, assuring that the technical quality meets the expectations of the customer. Responsible for outputting a standardized project status report on a recurrent basis as determined by the Government. Ensure that the project meets schedule, cost and scope objectives established and included in the Project Management Plan.

2.7 Project Management

Develop and sustain Project Management tools that can be made available to all ALC personnel or any other personnel as directed by the Government. Project Management tools are to include basic instruction on setting up a Work Breakdown Structure (WBS) and Gantt chart in appropriate software platforms. Perform Earned Value Management System (EVMS) functions, as directed, from industrial timekeeping to management of an EVMS software package. Monitor processes and assist with the transformation of ALC to meet many of the characteristics of American National Standards Institute (ANSI) 748 standards, such as developing and managing Work Breakdown Structures (WBS), Organizational Breakdown Structure (OBS), setting up control account plans, defining work packages and milestones, and conducting Integrated Baseline Reviews (IBR). Manage the relationships and interface of budgeting, cost and general accounting, Activity Based Costing, Maintenance Production, Planning and Control methods and standards, and reporting systems.

2.8 Activity Based Costing (ABC)

Sustain ALC’s current ABC system as published in local process guides. Adjust ‘Activities’ and ‘Drivers’ as appropriate and maintain the integrity of all models, past and present. Perform managerial cost accounting studies to determine Fully Burdened Labor Rates, Return on Investment forecasts, and other various studies involving cost accounting. Maintain monthly reports published on the Government’s designated information sharing system. Respond to customer requests for cost analysis regarding activities on present or future proposed activities. Adapt methods to formulate solutions to other requests from the Government as required.

2.9 Business Case Analysis

Draft business cases in accordance with Government regulations and templates. Utilize market research, data analysis, parametric analysis, Net Present Value calculations, and other techniques in order to provide objective, unbiased recommendations in pursuance of the best course of action that benefits the Government at the lowest cost. Engage with the customer to clarify requirements and keep the customer up to date on the status of the analysis. Customers include ALC divisions, ALC product lines, Coast Guard Headquarters, and other inter and intra Government agencies.

2.10 Continuous Process Improvement Efforts

Work across divisions using Continuous Process Improvement (CPI) tools to improve ALC internal processes. Provide facilitation for events, development of metrics and creation of reports in support of the CPI effort. Provide assistance in developing action plans, as required or requested. Provide lead auditor support for current and/or proposed Business Systems certifications. Assist in the maintenance of the current management systems to include Corrective Preventative Action Report (C/PAR) closeout, root cause analysis, etc. Work as liaison between the branch chief and divisions to ensure all opportunities and constraints identified are captured, analyzed and acted on. Assist divisions with CPI efforts identified by Theory of Constraint/Critical Chain Project Management (TOC/CCPM). Track and develop metrics for all CPI efforts in support of TOC/CCPM as required.

2.11 Formal Reviews, Audits, Assessments and Research

Conduct formal reviews, audits, assessments, and research on divisional technical documents, instructions, and processes based on a set of international standards to identify system gaps or opportunities for improvement. Conduct follow-up audits on action plans developed by divisions that are required to prepare for certification to existing standards and those being sought.

3.0 BOD POSITIONS/QUALIFICATIONS

3.1 Program Manager (Key Personnel)

Serves as the contractor liaison to the Government for all program-wide task order technical issues, task order performance, and issue resolution. Provides oversight and executive level management for all of the contractor engagements under this task order. Represents the contractor at all task order level post award meetings. Provides strategic direction, vision, leadership, and program management to the team.

Must have a working knowledge in at least three of the following disciplines: Supply Chain Management, Statistics, Operations Research, Program Management, Constraint/Queuing Theory, Mathematical Simulation Models, and Spares Optimization. Logistical experience in a Coast Guard aviation environment is highly desired. The position entails development and analysis. Professional communication skills are necessary.

At least 10 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS) and Servigistics Parts. V-Metric (initial sparing software tool) and Oracle E-Business Suite (Oracle software suite of business and logistical database and management software) and three years of Statistical Analysis Software (SAS) software experience preferred.

Minimum Education – Masters degree in Business, Engineering, Information Systems Management, Operations Research, Statistics or related field and 10 years of field experience in similar area. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

This position shall be available during normal working hours, the contractor shall provide, subject to Government approval, an alternate Program Manager to act in the Program Manager’s absence which will be available within 90 minutes to answer all routine matters.

3.2 Senior Operations Research Analyst

Develops and/or revises methods and models and conducts analysis to determine effectiveness of operations, the application of capabilities and to identify, develop, gauge or investigate operational concepts and progress. Oversees data collection, analysis, and experiment report development and preparation. Manages, analyzes, and visualizes data using statistical software, spreadsheet and graphic presentation software, and develop customized tools. Aids customer with executing decision analysis processes to prioritize events and develop reports.

Must have working knowledge in at least three of the following disciplines: Supply Chain Management, Statistics, Operations Research, Program Management, Constraint/Queuing Theory, Mathematical Simulation Models and Spares Optimization. Logistics work requires (1) knowledge of agency program planning, funding, and management information systems, (2) broad knowledge of the organization and functions of activities involved in providing logistical support, and (3) the ability to coordinate and evaluate the efforts of functional specialists to identify specific requirements and to develop and adjust plans and schedules for the actions needed to meet each requirement on time. V-Metric, Oracle E-Business Suite and three years of SAS software experience is preferred.

Minimum Education – Master’s degree in Operations Research, Business, Engineering, Information Systems Management, Mathematics and 5 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.3 Data Analyst

Applies extensive knowledge and experience to obtain, integrate and report client data; develops and applies analytic methodologies and principles. Leads the application of analytic techniques and helps define project objectives and strategic direction. Resolves complex problems, which require an in-depth knowledge of analytic methodologies and principles. Analyzes acquisition data, formulates conclusions and recommendations, designs and develops materials, and evaluates effectiveness in accordance with stated guidelines, specifications, and models. Conducts research, data gathering, and technical reviews. Produces written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing and implementation activities. Troubleshoot issues in reports related to data. Assimilates, integrates, and interfaces technical knowledge with business/systems requirements.

At least 5 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS). COGNOS (IBM’s line of business intelligence and performance management products) report writing experience, Oracle E-Business Suite, three years of SAS programming experience, and macro development experience is preferred.

Minimum Education – Bachelors degree in Business, Engineering, Information Systems Management, or related field and 5 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.4 Junior Data Analyst

Applies extensive knowledge and experience to obtain, integrate and report client data; develops and applies analytic methodologies and principles. Leads the application of analytic techniques and helps define project objectives and strategic direction. Resolves complex problems, which require an in-depth knowledge of analytic methodologies and principles. Analyzes acquisition data, formulates conclusions and recommendations, designs and develops materials, and evaluates effectiveness in accordance with stated guidelines, specifications, and models. Conducts research, data gathering, and technical reviews. Produces written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing and implementation activities. Troubleshoot issues in reports related to data. Assimilates, integrates, and interfaces technical knowledge with business/systems requirements.

At least 2 years experience in COGNOS report writing experience, Oracle E-Business Suite, SAS programming, and macro development is preferred.

Minimum Education – Bachelors degree in Business, Engineering, Information Systems Management, or related field and 2 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.5 Task Leader - Logistics (Key Personnel)

Ensures successful task completion within the scheduled timeframe consistent with the established scope of work to include technical solutions. Applies knowledge of the entire customer organization to recommend and coordinate development, enhancement and maintenance of business systems and processes. Develops project plans and milestones, status reports and other deliverables, and monitors the execution of the task for quality and against planned timelines.

At least 5 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Oracle E-Business Suite, Servigistics Parts and SAS.

Minimum Education: Bachelor's Degree in Business, Engineering, Information Systems Management, or a related area or 5 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.6 Program Management Specialist – Logistics

Develops and manages multiple, complex projects and deliverables. Provides input to project scope, schedule and budget baselines based on an understanding of the program or system development lifecycle. Maintains changes to project baselines, monitors deliverables, conducts reviews, and manages incorporation of quality management systems for the project. Prepares presentations and other materials to support project and/or system functions. Leads activities to identify project risks and develop mitigation plans. Drafts correspondence, reports, white papers, minutes, spreadsheets, communications products, briefs, and other documentation. Maintains and tracks action items, and participates in acquisition information management.

At least 1 year experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Oracle E-Business Suite, Servigistics Parts and SAS.

Minimum Education: Bachelor's Degree in Business, Engineering, Information Systems Management, Supply Chain Management or a related area and 5 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.7 Logistician

Performs Integrated Logistics Support (ILS) activities. Plans, schedules, coordinates and estimates complex tasks associated with products or services, e.g., design, development, acquisition and maintenance, required to ensure that systems and equipment achieve the required readiness and sustainability posture at an affordable life cycle cost. Develops/ensures requirements and implementation strategies comply with logistics directives and supportability parameters. Performs and coordinates detailed analysis to ensure integration support considerations into the planning and/or design process. Evaluates deliverables for technical adequacy. Supports development of logistics acquisition milestone requirements.

Must have working knowledge in at least three of the following disciplines: Supply Chain Management, Statistics, Operations Research or Program Management. Logistics work requires (1) knowledge of agency program planning, funding, and management information systems, (2) broad knowledge of the organization and functions of activities involved in providing logistical support, and (3) the ability to coordinate and evaluate the efforts of functional specialists to identify specific requirements and to develop and adjust plans and schedules for the actions needed to meet each requirement on time. ALMIS, V-Metric and Servigistics Parts, Oracle E-Business Suite and three years of SAS software experience is preferred.

Minimum Education – Bachelors’ degree in Operations Research, Business, Engineering, Engineering Management, or Supply Chain Management and 5 years experience in a related field. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.8 Task Leader – Project management (Key Personnel)

Ensures successful task completion within the scheduled timeframe consistent with the established scope of work to include technical solutions. Applies knowledge of the entire customer organization to recommend and coordinate development, enhancement and maintenance of business systems and processes. Develops project plans and milestones, status reports and other deliverables, and monitors the execution of the task for quality and against planned timelines.

At least 5 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Primavera and Concerto.

Minimum Education: Requires a Bachelor's Degree in Business, Engineering, Information Systems Management, or 5 years experience in related area and 3 years experience with Primavera and Concerto software. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.9 Program Management Specialist – Program Depot Maintenance (PDM) Schedule

Develops and manages multiple, complex projects and deliverables. Provides input to project scope, schedule and budget baselines based on an understanding of the program or system development lifecycle. Maintains changes to project baselines, monitors deliverables, conducts reviews, and manages incorporation of quality management systems for the project. Prepares presentations and other materials to support project and/or system functions. Leads activities to identify project risks and develop mitigation plans. Drafts correspondence, reports, white papers, minutes, spreadsheets, communications products, briefs, and other documentation. Maintains and tracks action items, and participates in acquisition information management.

At least 5 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Primavera and Concerto.

Minimum Education: Requires a Bachelor's Degree in Business, Engineering, Information Systems Management, and 5 years experience in related area and 3 years experience with Primavera and Concerto software. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.10 Program Management Specialist – Project Management

Develops and manages multiple, complex projects and deliverables. Provides input to project scope, schedule and budget baselines based on an understanding of the program or system development lifecycle. Maintains changes to project baselines, monitors deliverables, conducts reviews, and manages incorporation of quality management systems for the project. Prepares presentations and other materials to support project and/or system functions. Leads activities to identify project risks and develop mitigation plans. Drafts correspondence, reports, white papers, minutes, spreadsheets, communications products, briefs, and other documentation. Maintains and tracks action items, and participates in acquisition information management.

At least 1 year experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Primavera, Concerto and Microsoft Project Enterprise.

Minimum Education: Requires a Bachelor's Degree in Business, Engineering, Information Systems Management, or 5 years experience in related area and 3 years experience with Primavera and Concerto. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.11 Senior Cost Analyst – Activity Based Costing (ABC)

Provides cost estimating and analysis support in areas such as existing pricing and rate structures. Understands activities which occur during the total acquisition life cycle, and conducts analytical studies involving complex technical parameters, logistics requirements, schedule constraints and similar cost-influencing factors. Evaluates acquisition budget and financial systems, procurement specifications and contractual obligations to the extent they affect cost. Has knowledge of the cost estimating environment including industry and particularly Government cost analysis organizations, data sources, and cost data utilization.

At least 5 years experience in Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS) and Asset Maintenance Management Information System (AMMIS). Three years experience in implementing or maintaining a Pilbara ACE system (analytical costing engine) is desired.

Minimum Education: Bachelor's Degree in a related area (MBA preferred) or 10 years field experience in implementing or sustaining an ABC/Management System. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.12 Senior Management Analyst – Business Case Developer

Develops and conducts complex qualitative and quantitative studies, research and analysis to evaluate, integrate or improve program/project productivity. Identifies and develops methods, plans, and documentation to streamline operating procedures, reports and systems to improve operations, achieve savings, and encourage long range planning to assure the program/project produce results in a cost effective manner.

Familiarity with Coast Guard (CG) procedures is desired to include CG aeronautical practices as defined in Commandant Instruction Manual CIM13020.1 (series) utilizing the Asset Computerized Maintenance System (ACMS), Asset Logistics Management Information System (ALMIS), Asset Maintenance Management Information System (AMMIS), Primavera and Concerto.

Minimum Education: Requires a Bachelor's Degree in Business, Engineering, Information Systems Management, Project Management and a minimum of 10 years experience in writing high level business cases that incorporate market research, data analysis, time and material costs, and other factors as necessary to create objective, unbiased recommendations that direct an action or expenditure of funds. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.13 Management Analyst - CPI

Responsible for the coordination and completion of Continuous Process Improvement (CPI) projects and events. Responsible for projects assigned to him/her. Coordinates schedules/deadlines with project champions and process owners, assigns responsibilities and action items to event team members, monitors and summarizes progress of projects. Prepares reports for process owners and/or upper management regarding status of the projects. Familiar with industrial manufacturing, production, process improvement, ergonomics, flow design and industrial management concepts such as Theory of Constraints, Six Sigma and Lean. Performs a variety of tasks, such as scheduling events, event facilitation, action item follow-up and development of event presentations/reports. Reports to the Program Manager, however coordinates CPI efforts regularly with the head of the Business Performance Branch (BPB).

Minimum Education: Bachelor’s Degree in Industrial Management (or related field), Lean Six Sigma Black Belt certification or 5 years of Lean or Lean Six Sigma experience. Two years Lean and/or Lean Six Sigma event facilitation experience preferred. At least 5 years of Continuous Process Improvement (CPI) experience utilizing improvement tools and problem solving skills in a team environment necessary to assist established CPI programs and projects. These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

3.14 Configuration Management Specialist - ISO (Key Personnel)

Responsible for the coordination and completion of performing International Organization of Standardization (ISO) internal audits for the command. Responsible for all aspects of Audits assigned to him/her. Set C/PAR response deadlines, assigns C/PAR’s to responsible divisions, monitors and summarizes progress of the audits. Prepares reports for Division/Branch review and upper management regarding status of audits and projects. Performs a variety of tasks within the ISO requirements including Audits, ISO/Aerospace Standards (AS)/Occupational Health, Safety and Advisory Services (OHSAS) documentation (i.e. C/PAR’s, Audit Reports, Audit Schedules, instructions, etc.). Reports to the Program Manager, however coordinates ISO/AS/OHSAS efforts regularly with the head of the BPB Branch.

Minimum Education: Bachelor’s Degree in Industrial Management (or related field) and 5 years auditing experience required. At least 5 years experience utilizing auditing skills effectively leading audits to ensure compliance to the ISO 9001, ISO 14001, AS 9110, OHSAS 18001 or equivalent standards. Have the capability and skills needed to determine whether processes preformed for specified business requirements comply with stated criteria (i.e. policies, instructions, standards, etc.). Capabilities to ensure requirements of ISO, AS and OHSAS (or any other international standards pursued by ALC) are being complied with. Lead Auditor certification to ISO 9001 and/or AS 9110 with 2 years experience leading audits is preferred.

These specific minimum experience levels may be waived at the discretion of the Contracting Officer if comparable experience can be proven.

4.0 MONTHLY REPORTS

The contractor shall provide a detailed Monthly Activity Report delivered to the BOD COR no later than the 10th day of each month detailing the activities of the prior month. The report shall include a summary of hours worked by each individual and the specific tasks performed during that period.

5.0 GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

Access to Coast Guard supply data, financial data, ALMIS data, Coast Guard Logistics Information and Management System (LIMS) data and the Master Technical Library will be supplied in the course of task order execution on an as needed basis. DHS Management Directive (MD) 11042.1 Safeguarding Sensitive But Unclassified (For Official Use Only) Information, describes how contractors must handle sensitive but unclassified information. DHS MD 140.01 Information Technology Systems Security and the DHS Sensitive Systems Handbook prescribe policies and procedures on security for IT resources.

The Government will provide the facility, office space, office furniture, and attendant utilities that house and support the equipment and contractor personnel. The Government will also provide office copy equipment, consumable supplies, computer workstations, (For teleworking contractors, computer workstations, printers and internet connectivity will not be government furnished and will be the responsibility of the contractor.)

6.0 PLACE OF PERFORMANCE

The primary place of performance will be at the Aviation Logistics Center, Elizabeth City, NC. Off-site telework via remote access may be allowed and must be approved by the Contract Specialist (CS)/Contracting Officer (KO) on an individual case by case basis. The Program Manager shall submit all telework requests on company letterhead (or email with company info in signature block) to include the dates and times that the telework will take place and the work that will be performed to the COR who will forward to the CS/KO for approval/denial. The CS/KO will provide approval/denial to the COR who will send the request back to the company. Any approved telework time shall be included on the employee’s timesheet along with the Government approval of such.” A Common Access Card (CAC) Remote Access Server (RAS) is provided to allow telework capability if required. All software requirements to access the CGDN+ will be procured by the contractor and those costs will not be reimbursed by the Government (i.e. purchasing an operating system compatible with CAC-RAS). Contractor access to USCG networks from a remote location (telework) is a privilege for the mutual convenience it offers while the contractor performs business for the USCG. It is not a right, a guarantee, a condition of the task order, nor is it Government Furnished Equipment (GFE). Contractor access will be terminated for unauthorized use.

7.0 WORK HOURS

Contractor staff employed full-time for the BOD will comply with the ALC window for start time of 0645 – 0845 and departure time of 1515 – 1815. The standard is five 8-hour work days per week not to exceed 80 hours in a biweekly period. Due to the professional nature of the service a cumulative total of three hours of flex time per biweekly period without the requirement of itemized COR approval is authorized not to exceed 80 hours in a biweekly period. Any departures from these guidelines require COR direction and approval with a copy of the approval forwarded to the Contract Administrator with invoice approval.

CLINs *004 and *006 are authorized to start work from 0615-0845 and departure time from 1445-1815 for the purpose of running reports. All remaining contractor staff employed full-time for the BOD will comply with the ALC window for start time of 0645-0845 and departure time of 1515-1815. The standard is five (5) eight (8) hour workdays per week not to exceed 80 hours in a biweekly period. Any other request for deviation of work hours outside of the normal ALC hours will be approved/denied by the CS/KO and will be submitted in advance through the COR.

Due to the professional nature of the service, a cumulative total of three hours of credit hour time per biweekly period is authorized without Government approval. Any credit hours beyond the first three (3) hours in a bi-weekly period will require the Contractor to submit a request for those credit hours on company letterhead (or email with company info in signature block). The request shall indicate the dates and times the credit hours will be utilized, as well as the amount of credit hours needed, not to exceed a total of 80 hours worked in a bi-weekly period. This request shall include an outline of what the employee will be working on during that time. All requests shall be submitted to the COR and approval will be granted by only the CS or KO. Any deviation from these guidelines will require Contract Specialist or Contracting Officer approval with a copy forwarded with the invoice.

The contractor shall provide a copy of each employees’ time sheet with the invoice and must provide copies of telework approval and any credit hours approved by the Contract Specialist or Contracting Officer with each invoice. The time sheet shall indicate when telework/credit hours were utilized.

8.0 HOLIDAYS/PLANT SHUTDOWNS/VACATIONS

The contractor shall establish a holiday schedule for personnel performing under this task order that exactly coincides with the Government's schedule. Holidays peculiar to or dynamically declared by the Government shall be considered as holidays for contractor personnel and are not billable. Contractor personnel will not normally perform work on Government holidays. Any work performed on a Government holiday must be approved by the Contracting Officer’s Representative in writing. Government holidays include: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Christmas Day, and any other day mandated by this Command, and/or any other day designated by Federal Statute, and/or any other day designated by Executive Order, and/or any other day designated by the President's Proclamation.

Plant shutdowns are not billable by the contractor. Planned mandatory plant shutdown days will be determined in advance by the ALC Command and could include the day after Thanksgiving and other days immediately preceding or following other holidays. Unplanned plant shutdown time (i.e. inclement weather, etc.), not normally exceeding twenty (20) hours per employee per year, is not billable by the contractor. Contractor employees in a telework status during a plant shutdown shall work their normal work schedule.

The contractor shall notify the COR ten days in advance of an employee’s absence due to vacation time. The contractor shall be responsible for ensuring employees use their vacation time, the hours for employees who do not use their vacation time is not billable to the Government.

9.0 SUBSTITUTION OR REPLACEMENT OF PERSONNEL

a. The contractor shall have the right to remove or replace personnel assigned and to substitute other qualified personnel in lieu thereof, provided that written notice of such action is provided to the Contracting Officer, a minimum of 10 days prior to the effective date.

b. The Contracting Officer shall evaluate requests and promptly notify the contractor, in writing, whether the request is approved or disapproved.

c. The Government shall have the right to request removal or replacement of contractor personnel, provided that the Contracting Officer has given written notice to the contractor, a minimum of 10 days prior to the effective date.

d. The contractor shall be permitted a break in services for the duties of the contractor employee removed or replaced for a period not to exceed 15 days, whether the requirement for removal or replacement of personnel is at the request of the Government or the contractor.

e. All proposed substitutions shall be submitted, in writing, to the Contracting Officer at least fifteen (15) calendar days prior to substitution. Each request shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, a complete resumé for the proposed substitute for key personnel and any other information required by the Contracting Officer to approve or disapprove the proposed substitution. All proposed substitutes (no matter when they are proposed during the performance period), shall meet the required qualifications of the position.

f. If the Contracting Officer determines that suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable to perform under the task order is not reasonably forthcoming or that the resultant reduction of productive effort would impair the successful completion of the task order, the task order may be terminated by the Contracting Officer for default or for the convenience of the Government, as appropriate. Alternatively, at the Contracting Officer’s discretion, if the Contracting Officer finds the contractor to be at fault as described above, he/she may equitably adjust (downward) the task order price to compensate the Government for any delay, loss or damage as result of the contractor’s action.

9.0 SECURITY CLEARANCES AND NON-DISCLOSURE AGREEMENTS

Contractor personnel performing this work will be given access to Coast Guard information and databases as required. This access will be permitted to the maximum extent possible. All information used is the exclusive property of the U.S. Coast Guard and may not be released to other organizations or used for other projects without written consent from Commanding Officer, U.S. Coast Guard Aviation Logistics Center. For access to Coast Guard Facilities and IT systems, the following must be adhered to:

DHS Sensitive Systems Policy Directive 4300A section 4.1.1.d states: No contractor personnel shall be granted access to DHS systems without having a favorably adjudicated Background Investigation (BI) as defined in COMDTINST M5500.12C, Personnel Security and Suitability Program.

All contractors requiring access to “privileged accounts” must complete a National Agency Check with Inquiries (NACI) background investigation with favorable. Contactor personnel who are members of the following teams will require access to “privileged accounts”; Information Security Team, Client Services Team, Database Management Team, and the Systems Engineering Team.

9.1 Financial and Criminal Background Checks

Contractor employees that will perform work at ALC and those who will have access to USCG systems shall have a Financial and Criminal Background check. These employees are required to complete the following steps prior to commencement of performance:

· Have an investigation initiated at a National Agency Check with Inquiries (NACI) level or higher and obtain fingerprints.

The contractor shall only access those areas of USCG information technology resources (e.g. computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, internet sites) explicitly stated in this task order and/or approved by the COR in writing as necessary for performance of work under this task order. Any attempts by contractor personnel to gain access to any information technology resources not explicitly authorized by the COR is strictly prohibited. In the event of violation of this provision, employees may be subject to immediate removal. Contractor access to USCG networks from a remote location is a temporary privilege for the mutual convenience it offers while the contractor performs business for the USCG. It is not a right, a guarantee, a condition of the contract, nor is it Government Furnished Equipment (GFE). Contractor access will be terminated for unauthorized use. The contractor agrees to hold the USCG harmless and the contractor will not request additional time or money under the contract for delay resulting from unauthorized use.

9.2 Contractor Background Checks

In order to obtain a Government computer account and Government issued CAC, the contractor employee must have an investigation initiated at a NACI level or higher. If your prospective employee has previously had an investigation completed by the Office of Personnel Management (OPM) at a National Agency Check with Inquiries (NACI) level or higher within the past two years or currently holds an active SECRET clearance or higher, then an additional investigation may not be required. In addition to a NACI, the following investigations will meet or exceed the Coast Guard's requirements:

· Single Scope Background Investigation (SSBI).

· Single Scope Background Investigation - Periodic Reinvestigation (SSBI-PR).

· Phased Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR).

· Access NACI (ANACI.)

· National Agency Check with Local Agency and Credit Checks (NACLC).

· Periodic Reinvestigation-Secret (PRS).

· Periodic Reinvestigation (PRI).

· Minimum Background Investigation (MBI).

· Limited Background Investigation (LBI).

· Background Investigation (BI).

· Child Care NACI (CNACI).

If your prospective employee has had one of the above investigations completed by OPM within the past two years with no negative findings, then this must be verified by your company's Facility Security Officer (FSO) on company letterhead and emailed to ALC-ContractorBI@uscg.mil with the subject line "Background Check Verification". There is a required template for this document and it must be used. The template is available from the Contracting Officer.

If your prospective employee does not have a previous investigation that meets the criteria listed above, then the following must be completed:

Send an email to ALC-ContractorBI@uscg.mil with the subject line "Initiate Background Check". The body of the email must contain the following information:

a) SSN

b) Full Name, First, Middle and Last

c) Applicant's Email Address

d) Contractor Program Manager Email Address

e) Date of Birth

f) City of birth

g) County of birth

h) State of birth

i) Country of birth

j) Contract Number

k) Contract Expiration Date

This information will be used to set up an account for the applicant in the Office of Personnel Management's (OPM) e-QIP system. E-QIP is an online system used to submit required information for background checks. Once the account has been set up, an email will be sent to the applicant’s personal email address which will contain a link to the e-QIP system. The applicant will then need to go to this link and follow the prompts to complete an online SF-85 form. The e-QIP link is available via the internet and can be accessed anywhere a normal website is accessed. Block 12 of the SF-85 requires all males to enter their Selective Service Registration Number. This number may be obtained by accessing the following website https://www.sss.gov/RegVer/wfVerification.aspx. Once the applicant has completed the online form, they will be directed to print two signature sheets. These signature sheets must be printed and signed by the applicant and submitted to ALC as explained later in this document.

Obtain Fingerprints. The applicant must be fingerprinted at one of the following locations:

· Elizabeth City Coast Guard, Building 45. This office will only conduct fingerprints on Mondays between 0800 and 1500. Please call 252-335-6588 for an appointment. The applicant will need to provide their driver's license or a government issued ID. The fingerprints will be electronically submitted to the Coast Guard Security Center.

· USCG Security Center, 1441 Crossways Blvd. Suite 102, Chesapeake, VA. Fingerprints are conducted Tuesdays and Thursdays between 0900 and 1500. The applicant will need to provide an ID as described above. The fingerprints will be electronically submitted to the USCG Security Center.

· Law Enforcement Office. Fingerprints must be taken on FD-258 fingerprint cards dated March 2013. These cards are available from ALC’s Information Security Team. The applicant will need to request three copies of their fingerprints. These cards must be submitted to ALC as explained later in this document.

Complete Form OF-306. Declaration for Federal Employment. Only blocks 1, 8, 9, 10, 11, 12, 13, 16 and 17a need to be completed. This form is available from the Contracting Officer.

Complete a Miscellaneous Information form. This form is available from the Contracting Officer.

Once these steps have been completed, the two signature sheets, OF-306 and the Miscellaneous Information form may be scanned and emailed to ALC-ContractorBI@uscg.mil with the subject line "Completed Security Package". These documents cannot be combined into one (1) attachment. They should be scanned and attached as four (4) separate documents. The fingerprint cards cannot be accepted as a scanned document. If the applicant obtained their fingerprints at a law enforcement office, the fingerprint cards must be delivered to the Standards and Security Branch in the Information Systems Division (ISD), Building 63, ALC.

After the required documents have been received and verified for accuracy, ALC will submit the employee security…