SOW_Airbus_FSR_2017.docx

70Z03818RL0000001

STATEMENT OF WORK

FIELD SERVICE REPRESENTATIVE

1.0 BACKGROUND

The primary objective of this SOW is to provide the expectation of services of a HC-144 Field Service Representative (FSR). The services of an FSR will enable the United States Coast Guard (USCG) to resolve technical questions and problems associated with the operation and maintenance of HC-144 aircraft. This will assist the USCG to respond in a timely and appropriate manner to safety of flight issues, ground safety issues, and catastrophic failures of the HC-144 aircraft or associated systems to efficiently operate the HC-144 aircraft in accordance with the Original Equipment Manufacturer’s (OEM) performance specifications. The FSR shall provide technical drawings and specifications, Technical Instructions, and responses to Engineering Data Requests.

2.0 SCOPE

This Statement of Work describes the FSR services necessary to support the airframe structures, systems, and components used on the USCG HC-144 aircraft. The Contractor shall provide the services of a FSR trained and experienced in the HC-144 airframe, systems, and components. The representative will be based at the USCG Aviation Logistics Center, Elizabeth City, North Carolina. When directed by the USCG, the representative shall visit various USCG HC-144 operating units, perform formal or on-the-job training, provide technical services, provide technical drawings and specifications, assist in troubleshooting, assist with repairs, and evaluate damage to develop repair scheme recommendations.

3.0 REQUIREMENTS

3.1 A Security Background Check is required for the performance of this FSR requirement. A Security Clearance, secret or confidential, is not required. The results of the Security Background Check shall be provided to the USCG at the Government’s request.

3.2 Trained and experienced in all airframe, systems, and components installed and utilized in the USCG HC-144 aircraft.

3.3 Training/Education: 2 Years of college, Mechanical Engineering, Aeronautical Engineering, Aircraft Technology, or equivalent. The USCG reserves the right to waive the education qualifier in lieu of other significant or special HC-144 experience.

3.4 Able to interpret OEM drawings as required for USCG personnel. Proprietary technical information furnished to the USCG from contractor drawings shall only be used by the USCG for repair, failure investigation, and/or repair/overhaul of USCG equipment.

3.5 Experience:

3.5.1 The individual must be either an FAA licensed Airframe and Power Plant Mechanic or hold an EASA Part 66 License B1.

3.5.2 Five years of turbo-prop airframe and systems experience, preferably with commercial airlines or military.

3.5.3 Three years of experience with the CN-235-300; specifically the CG-01 series aircraft.

3.5.4 The USCG reserves the right to waive any of these quantifiers in lieu of other significant or special HC-144 experience. Waivers for any of these quantifiers for this training and experience requirement may be granted with prior approval of the Contracting Officer on a case-by-case basis.

3.6 Communication skills:

3.6.1 Able to speak English fluently, communicate effectively and clearly in person, in writing, and via telephone regarding topics that are usually technical in nature. This requires communications with USCG engineering, technical, and maintenance personnel at all levels, and with manufacturer’s technical, engineering, product support and manufacturing personnel.

3.6.2 Have at least a minimum of computer skills and knowledge of word processing and other computer programs as necessary for project documentation, correspondence, and reports.

3.7 Access to relevant technical data related to the CN-235-300 or HC-144 aircraft.

4.0 DELIVERABLES

4.1 Remain current with applicable USCG directives and publications; CGTO Series Manuals, CN-235 airframe operational and depot level Maintenance Procedure Cards, and COMDTINST M13020.1 pertaining to operation and maintenance of the CN-235 aircraft.

4.2 “Monthly Activity Report” – This report can be prepared in the Contractor’s style and format, but shall include the following: the Contractor’s name; representative’s name, the applicable contract number; specific information on instances of technical assistance provided to USCG units, and the completion or status of other technical projects, reports, studies or investigations.

4.3 “Certificate of Service” – This can be prepared in the Contractor’s style and format, but shall include the following: the Contractor’s name; representative’s name; the applicable contract number; type of aircraft; dates of service; non-service days broken down by holidays, local days worked, and travel; total days for the period; and location duty performed.

5.0 SPECIAL CONTRACT REQUIREMENTS

5.1 Insurance Requirements

In accordance with FAR 52.228-5 (JAN 1997), Insurance – Work on a Government Installation, the Contractor shall be required to procure and maintain, during the entire period of performance under this contract, the following minimum insurance, and shall furnish a certificate thereof to the Contracting Officer prior to award of contract. The certificate must contain an expiration date and endorsement stating that, “Any cancellation or material change in the coverage adversely affecting the Government’s interest shall not be effective unless the insurer or the contractor gives advance written notice of cancellation or change to the Contracting Officer.”

Vehicle Registration and Insurance, automobile liability insurance written on the comprehensive form of policy. The policy will provide for bodily injury of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

Comprehensive general liability insurance to insure against bodily injury in the minimum amount of $500,000 per occurrence. Full insurance coverage in accordance with the State of North Carolina Workman’s Compensation Law.

6.0 SUPERVISION OF CONTRACTOR EMPLOYEES

6.1 The Contractor personnel are employees of the Contractor and under the administrative control and supervision of the Contractor. The Contractor, through its personnel, shall perform the tasks prescribed herein. The Contractor shall select, supervise, and exercise control and direction over its employees under this contract. The Contractor shall not supervise, direct, or control the activities of Government personnel or the employee of any other contractor, except any subcontractor employed by the Contractor on this contract/order. The Government shall not exercise any supervision or control over the Contractor employees in the performance of contractual services under this contract. The Contractor is accountable to the Government for the actions of its personnel.

6.2 In performance of this contract, the Contractor’s management responsibilities include, but are not limited to, the following:

6.2.1 Ensure employees understand the work to be performed on orders to which they are assigned.

6.2.2 Ensure employees know their management chain and adhere to company policies and exhibit professional conduct to perform in the best interest of the Government.

6.2.3 Ensure employees adhere to applicable law and regulation governing contractor performance and relationships with the Government.

6.2.4 Ensure contract employees do not create actual or apparent personal service relationships.

6.2.5 Regularly assess employee performance and provide feedback to improve overall task performance.

6.2.6 Ensure high quality results are achieved through task performance.

7.0 PERSONNEL ACCESS

During the life of this contract, the Contractor’s personnel shall have access to Government facilities as required. During all operations on Government premises, the Contractor’s personnel shall comply with the rules and regulations governing the conduct of personnel and the operation of the facility. The Government reserves the right to require contractor personnel to “sign-in” upon entry and “sign-out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges to any order or order issued under a contract may be made for personnel or facility security clearances.

8.0 CONDUCT OF CONTRACTOR PERSONNEL

The employee will comply with all policies working on a government facility. The Contracting Officer may direct that employees of the Contractor, including employees of a subcontractor at any tier, no longer perform work under this contract on a designated government installation if the Contracting Officer determines that the employees’ actions would be grounds for removal or if the employees have been ordered not to re-enter the installation by the commander of that installation. Any delays in or increased costs of performance resulting from the Contracting Officer’s direction under this clause shall not be considered an excusable delay or beyond the control and without the fault or negligence of the Contractor, and shall not be grounds for an equitable adjustment.

The Contractor shall request approval from the Contracting Officer, in writing, prior to proposing an employee for performance under this contract whom has previously been removed from any Government contract at the direction of request of the contracting agency. The request shall include an explanation for the previous removal(s), Contractor’s plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the government of granting approval.

9.0 CONTRACT HOLIDAYS

The Contractor shall establish a holiday schedule for personnel performing under this contract that directly coincides with the Government’s schedule. Holiday’s peculiar to the Government shall be considered as holidays for contractor personnel and are not billable. Contractor personnel will not perform work on Government holidays. Government holidays are: New Year’s Day, Martin Luther King, Jr, Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, and /or any other day designated by the President’s Proclamation.

10.0 WORK REQUIREMENTS

The services of the FSR shall be at the fixed price rate contained in this schedule per working day. The normal workday will be (8) eight hours, Monday through Friday (40 hours per week). Overtime work, if required, will generally be for emergency purposes (determined by the Contracting Officer) and will be at no additional cost to the Government. Exclusive of necessary travel time, the FSR shall not be required to work more than forty-eight (48) hours per calendar week without the prior written approval of the Contractor and the Contracting Officer.

The FSR will be allowed to take up to thirty-five (35) personal days per year, which are not billed to the government, for vacation, sick leave, or personal business, to be used by the FSR in accordance with the Contractor’s current personnel policies.

11.0 PLANT SHUTDOWN

Plant shutdowns are not billable by the Contractor. Planned mandatory plant shutdown days will be determined in advance by the operating command where services are to be performed and could include the day after Thanksgiving and other days immediately preceding or following other holidays. Unplanned plant shutdown time (i.e. inclement weather, etc), not normally exceeding twenty (20) hours per employee per year, is not billable by the Contractor.

12.0 GOVERNMENT INSTALLATION CLOSURE

12.1 If necessary, the Government (Installation Commander or designee) may decide to close all or part of a Government installation in response to an unforeseen emergency or similar occurrence. Sample emergencies include, but are not limited to, adverse weather (e.g. snow, flood, etc.), an act of God (e.g. tornado, earthquake, etc.) or base “non-essential personnel” for purposes of any/all instructions relative to the emergency.

12.2 The FSR shall be officially dismissed upon notification of closure in accordance with paragraph 12.4. The FSR shall promptly secure all government furnished property appropriately and evacuate in an expedient, but safe, manner.

12.3 With regard to work under the contact, the Government shall retain the following rights:

12.3.1 The Government may grant a time extension in each order delayed by the closure, equal to the time of the closure—subject to availability of funds and period of performance limitations.

12.3.2 The Government may forego the work. The Contractor will not be paid for work not performed.

12.3.3 The Government may reschedule the work at any time satisfactory to both parties.

12.3.4 The Government may, at its discretion, permit the FSR to perform work at home during the period of installation closure, if the work to be accomplished is within the scope of the contract. This work must be authorized by the Contracting Officer. The FSR will notify by letter or email, the cognizant Contracting Officer via the Contracting Officer Representative (COR), within 5 business days of return to work, the nature and scope of work completed. If approved, the contractor shall be permitted to bill the Government at the labor rates identified in the contract.

12.4 Government Installation Closure Notification Procedures:

12.4.1 After an official decision to close the installation has been made by the responsible Government representative, notification shall be recorded on the ALC’s official emergency phone number.

12.4.2 The Contractor employee is directed to call the ALC’s official emergency telephone number for notification of installation closures and delays. Unless otherwise notified by the cognizant Contracting Officer, the Contractor employee shall follow instructions for non –essential personnel.

12.4.3 The Contractor employee will not receive any other form of notification of installation closure from the Government. The Contractor employee shall be responsible for making arrangements for any off-site work, described in paragraph 12.3.4.

12.5 If the decision to close all or part of the installation is made during the duty day, and the Installation Commander’s decision is transmitted through official notification channels, the contractor employee shall follow the instructions as given. Contractor employees shall notify the cognizant COR or Contracting Officer and act in accordance with their instructions.

12.6 Government installation closure due to non-emergencies: The Installation Commander may elect to close all or part of the installation for non-emergency reasons such as time off award, base open house, etc. In the event of a non-emergency installation closure, the cognizant Contracting Officer, COR, and Program Manager shall choose a course of action within the following options:

12.6.1 If there is a need for the service during installation closure and a Government employee will be present, contractor employee may continue on-site work. The Contractor shall bill the Government at the Man-day rate identified in the contract.

12.6.2 If there is a need for work during installation closure, but a Government employee will not be present, the Contractor may work from his home, provided meaningful in–scope work can be accomplished. The Contractor FSR shall notify by letter or e-mail the nature and scope of the work completed to the Government Contracting Officer via the COR, within 5 business days of returning on-site. If approved, the Contractor shall bill the Government at the Man-day rate specified in the contract.

12.6.3 If there is no need for the service during the scheduled installation closure, the Contractor shall not work on or off-site. The Government may grant a time extension in each contract/order delayed by the closure, equal to the amount of time of the closure – subject to availability of funds and period of performance limitations.

13.0 CONTRACTOR IDENTIFICATION

13.1 Contractor employees working on-site at Government facilities shall be issued a Government Identification (ID) badge as part of the orientation process. Common Access Cards (CAC) will also be issued to Contractor employees through the Contractor Verification System (CVS) as the official Department of Homeland Security (DHS) identification card for Contractor employees. The CAC and/or ID badge will be used to grant access to DHS networks and secure websites as required. The Contractor employee’s Government ID badge and CAC shall be returned to the COR upon employee dismissal or returned to the Military Personnel Office upon completion/termination of the contract. Failure to return the Government ID may result in non-payment of the final invoice for that employee. (This differs from the process indicated on the Aviation Logistics Center ALC Form BOD13, Employee Check-out Sheet, ALC Contractor Personnel).

13.2 Contractor employees working on-site at Government facilities shall identify themselves as Contractors when their status is not readily apparent (meetings, when answering Government telephones, email messages, etc…). Unless otherwise specified in the contract, each Contractor employee shall wear the Government ID badge at all times when performing work under this contract at a Government site. Contractor employees shall wear all identification and visitor badges in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e. when considered a FOD hazard.

13.3 Contractor employees visiting Government facilities shall wear a Contractor issued ID badge that, at a minimum, displays the Contractor name, the employee’s photo and name, clearance level, and badge expiration date. Visiting Contractor employees shall coordinate all site visits with the COR and comply with all Government escort rules and requirements.

13.4 Contractor–occupied facilities (on Government installation) such as offices, separate rooms, or cubicles must be clearly identified with Contractor supplied signs, name plates or other identification, showing that these are work areas for Contractor personnel.

14.0 GOVERNMENT FURNISHED FACILITIES

14.1 The Government will provide suitable office space, furniture, telephone, facsimile transmission, computer and internet access for the FSR at no cost to the contractor provided:

14.1.1 The FSR shall use the computer, internet, telephone and facsimile long distance services for bona fide business only.

14.1.2 The office space and office furniture used by the FSR sustains only damages attributed to normal wear and tear.

14.2 Should the office space and/or office furniture used by the FSR sustain damages in excess of normal wear and tear, the contractor shall reimburse the Government for the replacement costs of the furniture and/or repair of the office space. The COR will make the determination of damages annually and submit a report to the Contracting Officer, MRS Product Line Division Contract Section, if and when such damages exceed normal wear and tear.

15.0 TRAVEL

15.1 Necessity for travel will be determined by the Contracting Officer in conjunction with the COR. The Contracting Officer or the COR may direct the FSR to utilize the USCG aircraft for travel. Travel requests must be submitted to COR at least two weeks in advance of travel. All travel, lodging, meals, car rental and incidental expenses incurred by the contractor shall be reimbursed based on actual costs in accordance with FAR 31.205-46, Travel Costs and in accordance with the Joint Travel Regulations (JTR). Copies of receipts for all expenses shall be submitted.

15.2 Travel may include but is not limited to the following USCG sponsored activities:

· On-the-Job Training

· Technical Presentations

· Maintenance Management Reviews

· Technical Agenda Meetings

· Logistics Management Reviews

· CN-235 Standardization Conferences