70T04021Q7672N004_RFQ-Attachment H_Section_B-Statement-of-Work.pdf

Section B: Statement of Work

1.1 General Requirements

The Contractor shall be responsible, exclusive of Airport Authority, System Integrator and Rigger activities, for all labor, materials, equipment, and support services needed to manufacture, assemble, power up, configure, and install, and test the EDS and ancillary equipment and the requisite networks into the required operational condition. This includes any system component, software, or conveyor entrance and exit configuration needed to meet the end-state required configuration. Installation and testing of the EDS shall minimize, to the extent possible, disruption or interference with airline or airport operations.

The Contractor shall, at a minimum:

• Provide all necessary equipment as ordered and deliver the equipment in accordance with schedules agreed upon between TSA and the Contractor.

• Provide support and engineering services for all installation, integration, networking, and testing activities.

• Coordinate with the Airport Authority, Systems Integrator, and TSA (prior to equipment delivery and installation) with the sites to minimize the impact on day-to-day operations at the sites and their related systems. Any disruptions or interference with airline or airport operations, resulting from the equipment assembly, power up, configuration, and installation activities that cannot be avoided shall be closely coordinated with and approved in advance by the affected parties prior to commencement of such activities. The Contractor shall perform work at night, weekends, or other varied nonoperational hours when required.

The supplies and services described herein shall be performed in accordance with this Statement of Work (SOW) and all requirements in Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System and Procurement Specification for EDS Training Simulator.

All references to the “Government” in this SOW shall mean by authority of the Contracting Officer (CO). All digital media submitted to the Government in response to SOW requirements shall be compatible with the Microsoft Office suite of products or Adobe format. Acceptable digital media are Compact Disc—Read Only Memory (CD-ROM) or Digital Versatile Disc

(DVD).

Where specific sections are referenced in this SOW, it is intended to also include all subordinate sections.

1.1.1 Configuration Management

Configuration Management is covered under the STSS Support Services IDIQ. The information below is to provide a brief understanding of the Configuration Status expected of the equipment.

1.1.1.1 Configuration Baselines

The Configuration baseline, heretofore referred to as the Production Baseline (PBL), is established as part of the RSEDS Testing, Certification, and Qualifications activities prior to DHS authorization for full-rate production. It is continuously updated as a part of the ongoing improvement efforts between the contractor and TSA for all equipment on the Qualified Products List (QPL). The PBL for this effort will be based upon the most recent approved configuration prior award of this contract.

1.1.1.2 Configuration Identification (CI)

The CI identification shall be included in a Master Configuration Item List (MCIL) separately maintained under the STSS Contract. All system CIs and top level hardware and software CIs shall be uniquely identified.

1.2 Reduced Size Explosive Detection System (RSEDS) Equipment

TSA intends to deploy these systems immediately with intended lifespan of a minimum of fifteen

(15) years of operational service. However, the TSA mission is ever evolving. TSA desires adaptable, flexible, and executable solutions that not only address current known threats but evolving threats as well. This could include, but is not limited to: variable threat weights, additional threats baring from both conventional explosives and homemade explosives compositions, and/or inclusion of any items of particular interest. The Contractor shall provide RSEDS equipment which represents a technology that meets, or exceeds TSA’s current required system capability, and can meet future desired capabilities with minimal impact to current system design architecture.

1.3 Reduced Size Explosive Detection System

1.3.1 RSEDS Scanner General Information (CLIN 0010)

The Contractor shall provide a fully functional, qualified Explosives Detection System (EDS), including all the hardware and software required to verify EDS compliance requirements as stated in:

o Procurement Specification for Checked Baggage Screening Technology Reduced

Size Explosives Detection System.

o As defined in the Planning Guidelines and Design Standards for Checked

Baggage Inspection Systems (PGDS).

o In accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time of deployment.

The Contractor shall be responsible for all labor, materials, equipment, and support services needed to manufacture, assemble, power up, configure and test the EDS and ancillary equipment into the required operational condition. This includes but is not limited to any system component, software, or conveyor entrance and exit input and output modules, local control consoles to meet the end-state required configuration.

The Contractor shall maximize the use of COTS hardware and software to meet the Contract requirements. The use of commercial items does not exempt the Contractor from complying with the SOW requirements. The Contractor shall ensure that all hardware, software, and documentation required for the operation and support of the EDS are provided as part of the supplies and services stated herein.

The Contractor shall maintain an Installation Manual that describes the necessary instructions and requirements for the installation, setup, and configuration of the EDS. The Installation Manual shall include any special instructions or requirements such as orientation, environmental requirements, power connectivity, maintenance access, and all site planning guidelines that would impact installation, operational, and/or maintenance capabilities.

The Contractor shall maintain an Operator Manual that describes all functions for the operation of the EDS systems. The Operator Manual shall include detailed instructions on how to execute each function. The Operator Manual shall include any troubleshooting guidance necessary or appropriate to resolve errors; not requiring corrective maintenance by qualified technicians. The Operator Manual shall identify and provide the procedures for all Level 1 Preventive Maintenance and Level 1 Corrective Maintenance activities as defined in Section 1.5.5 and 1.5.6 of this SOW and applicable sections of Integrated Logistics Support Contracts that meet these requirements. The Operator Manual shall describe any operations of the Contractor's network management, remote monitoring and control system functions, and procedures

1.3.1.1 The RSEDS Scanner unit consists of the components listed in the following table:

Component Name QTY Scanner (with internal UPS that meets the requirements of section ) 1 Conveyor – Entrance (Incline or Flat – determined by at the time of TDL) 1

Conveyor – Exit (Flat) 1 Operational Test Kit 1 EDS Installation Manual (digital copy) 1 EDS Operation Manual (digital copy) 1 Original Equipment Manufacturer (OEM) Maintenance Manual 1

1.3.1.2 Factory Acceptance Test (FAT) Plan

The Contractor shall prepare and submit a FAT Plan that describes methods for testing, evaluating, and accepting the EDSs at the Contractor facility prior to shipment. The FAT Plan shall define the range of tests, system initialization requirements, input data, expected output, and the criteria for evaluating test results. The Contractor shall identify schedules and all test and evaluation resources required, including personnel, equipment, and facility. The Contractor shall identify all mitigation plans and procedures in the case of failed testing events. All FAT schedules must be arranged with TSA or the TSA contractor representative through the use of the Test Readiness Notification (TRN) that generally lists: the prospective dates of FAT, number of units, location, and Point of Contacts (POCs).

The Contractor shall prepare and deliver the EDS FAT Plan in accordance with the Factory Acceptance Test Plan CDRL.

1.3.1.3 Factory Acceptance Test Procedures and Reports

The Contractor shall conduct a FAT for each EDS in accordance with the FAT Plan and Procedures prepared by the Contractor, and approved by the Government. The FAT will be witnessed by the Government and/or Government designated representative(s).

The Contractor shall prepare and submit updated FAT Procedures. The Contractor shall perform the approved FAT Procedures for each FAT under the witness of the Government, or Government Designated Representative. The Contractor shall ensure that the test procedures indicate traceable paths to the approved Contractor’s Verification Requirements Traceability Matrix (VRTM). The Contractor shall prepare a FAT Report and a Quick Look Report (QLR) at the conclusion of each test.

The Contractor shall deliver the Reduced Size FAT Procedures, Reports, and QLRs in accordance with the FAT Procedures, Reports, and QLRs CDRLs.

1.3.2 Primary Viewing Station (CLIN 0011)

The Contractor shall provide Primary Viewing Stations (PVSs), with a vertical workstation that is mobile, that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System. The PVS shall function with the EDS and shall be configured in accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time of deployment. This shall include all necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS.

1.3.3 Secondary Viewing Station (CLIN 0012)

The Contractor shall provide Secondary Viewing Stations (SVS’) that will function with the EDS in accordance with this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System. The SVS shall function with the EDS and shall be configured in accordance with the most current TSA approved production baseline (PBL) as documented in the TSA Master Configuration Items List (MCIL) in effect at the time of deployment. This shall include all necessary Network/Connection cables and power cables to ensure connectivity to the RSEDS

1.3.4 Secondary Viewing Station Mounting Kit (CLIN 0013)

The Contractor shall provide a mounting kit for the SVS in accordance with this SOW and applicable HF-STD-001 Human Factors Design Standard for Acquisition of Commercial Off-the-Shelf Subsystems, Non-Developmental Items, and Developmental Systems guidelines. To accommodate site-specific infrastructure design layouts and Checked Baggage Resolution Area (CBRA) space requirements, the Contractor shall be capable of providing an SVS Mounting Kit for Explosives Trace Detection (ETD) table mounting.

1.3.5 Printer (CLIN 0014)

The Contractor shall provide COTS Printers that will connect with the RSEDS network and function with the RSEDS equipment (and that meets all requirements in this SOW and the Procurement Specification for Checked Baggage Screening Technology Reduced Size Explosives Detection System and not utilize any wireless connections). This shall include all necessary Network/Connection cables and power cables to ensure connectivity to the

RSEDS

1.3.6 Uninterruptible Power Supply (incorporated in CLIN 0010 pricing)

The Contractor shall provide and install an Uninterruptible Power Supply (UPS) (either internal to the EDS, or external) that will function with the EDS in accordance with this SOW, as applicable to the proposed platform. The UPS shall operate utilizing the existing power distribution system to provide a high quality, reserve source of power to electronic equipment loads in cases of power failures or fluctuations to allow proper shutdown and safeguarding of the EDS. The Contractor shall ensure that the UPS site installation guidelines are included in the EDS Installation Manuel and executed in accordance with this SOW. The system shall consist of a converter; system battery; solid state inverter;

automatic static bypass transfer circuit; and an integral maintenance bypass circuit. The Contractor shall provide UPS units of various kilovolt-ampere (kVA) sufficient to support a single standalone EDS.

1.3.7 Shipping (CLINs 0011 – 0014)

The Contractor shall provide complete shipping services including all transportation, receipt, inspection, and uncrating as needed. All Transportation Security Equipment (TSE) shall be shipped in accordance with the appropriate laws, regulations, and shipping requirements including OEM approved shipping instructions. The TSE, or otherwise referred to as Government Furnished Property (GFP) will be packaged in approved OEM crates when transported from the OEM facility to the TSA warehouse or designated airport location. The Contractor is responsible for any damage to the equipment occurring during shipping from the originating location to the final shipping destination. The Contractor shall be prepared to execute (coordinate and support) multiple shipping requirements, so as to avoid a conflict or need for prioritization. Unless otherwise noted, equipment and materials purchased under this contract will be FOB Destination.

The Contractor shall not relocate and/or ship TSE without prior notification and approval from the Contracting Officer’s Representative (COR) and Government Property Administrator (GPA). The Contractor shall provide the Government Property Administrator a completed DOD Form DD-1149 Requisition and Invoice/Shipping Document for each serialized/barcoded TSE shipped along with the Carrier’s Bill of Lading (BOL) within one business day after pick-up by the SI or shipping by the OEM.

The Contractor will coordinate with the GPA for all TSE GFP. The GFP TSE will normally be packaged in crates and may require un-packaging, repackaging and/or transfer to another vehicle prior to delivery to the site. If any repackaging is to be performed by the Contractor, the maximum size of any individual system crate, or package, shall not exceed external dimensions that allow for ease of transportability through the building from the equipment delivery point to its final location at the site.

The Contractor shall follow all Federal, state, and local regulations and laws during the shipping process. Effective October 1, 2010, hazard material shipments are required to comply with U.S. Department of Transportation Emergency Response Requirements (49 CFR Part 172.201, 172.604) for hazard material shipping.

The Contractor shall coordinate all required shipping through a licensed and insured shipper. The Contractor shall be responsible for the equipment being shipped and cover all insurance costs for the equipment.

Shipping costs will be incorporated into the FFP cost of each piece of equipment based on averaged shipping prices from the vendor’s manufacturing facility to the airport site.

1.4 Support & Engineering Services Tasks

1.4.1 Project Coordination (CLIN 0002)

The Contractor shall be fully responsible for providing all equipment and work described in the SOW. The Contractor shall establish and maintain a formal plan to manage the requirements in this SOW. The Contractor shall efficiently and effectively execute the requirements of this SOW.

1.4.1.1 Key Personnel

1.4.1.1.1 Project Coordinator

A Project Coordinator shall be assigned for this contract and serve as the single focal point within the Contractor’s activity for all required tasking. The Project Coordinator shall organize, plan, schedule, implement, control, analyze, and report on all elements of this SOW, including preparation and delivery of all Contract Data List Requirements (CDRLs) to include but not limited to acceptance level TSA 251 and DD1149 requirements, meeting minutes, and weekly project updates. The full list of CDRLs and the Sections they are applicable to is found in attachment Addendum C. The Project Coordinator shall have the resources and the authority to ensure efficient and timely Project execution and shall be the Contractor's focal point for all required Project tasks.

The Contractor’s Project Coordinator shall be ready at all times, given reasonable notice, to present and discuss with the CO and the COR the status of all requirements and problems.

The Contractor’s Project Coordinator at minimum shall have the following qualifications:

• Seven (7) years of technical experience in a field related to transportation security;

• Additional five (5) years of experience in managing technical projects.

1.4.1.1.2 Technical Lead

A Technical Lead shall be assigned for this contract and serve as the technical Subject Matter Expert (SME) within the Contractor’s activity for all technical aspects. The Contractor’s Technical Lead shall be ready at all times, given reasonable notice, to present and discuss with the COR the status of all technical requirements and problems.

The Technical Lead, at a minimum shall have the following qualification:

• Five (5) years of technical experience in the transportation security field, or a field closely related to transportation security.

The Technical Lead and the Project Coordinator may be the same person.

1.4.1.1.3 Post Award Conference

A post award conference will be conducted via conference call within thirty (30) calendar days after contract award. The TSA will designate Government conference attendees and will identify any unique conference support requirements. The Contractor shall support the post award conference as needed and shall provide the minutes following the conference.

During the post award conference, the Contractor shall be prepared to address, at a minimum, a review and status of the following topics:

• CDRL submission status and projected schedule;

• Invoicing procedures;

• Project milestones;

• Organizational status;

• Schedule and performance (technical) aspects of the SOW;

• Quality elements;

• Lines of communication.

1.4.1.1.4 Project Management Reviews (PMR)

The Contractor shall prepare and submit PMR slide(s) to be included in the STSS PMRs in accordance with the PMR CDRL. The Government reserves the right to request a supplemental teleconference should more time be needed to discuss issues at this particular site.

1.4.1.1.5 Weekly Project (WP) Status

The Government will conduct weekly Project Status Calls with the Checked Baggage Deployment Staff, SI, and the TSA CORs. These conference calls cover the entire Engineering, Production, and Installation projects for the entire TSA fleet of equipment for each OEM, and are officially conducted under the STSS Contracts.

For this requirement, the OEM site project execution team is not required to participate in the weekly calls, but must provide a weekly update to the Contractor’s staff member who will report for all projects during the weekly STSS WPS conference calls. The Government reserves the right to request a supplemental teleconference should more time be needed to discuss issues at this particular site.

1.4.1.1.6 Contract Data Requirements Lists (CDRLS)

The Contractor’s Project Coordinator shall be responsible for preparation and delivery of all CDRL which are referenced in this SOW. The full list of CDRLS and what SOW sections they are applicable to can be found in Addendum C.

Data Items Descriptions (DIDs) referenced by their CDRL titles are to be developed in accordance with the CDRL of the same name. All data deliverables shall be prepared or updated and delivered in accordance with the corresponding CDRL items specified under the SOW requirement.

1.4.1.1.7 Pre-Planning Communications

The Contractor shall participate in all necessary pre-planning conference calls and meetings necessary to support the installation of the RSEDS.

1.4.1.1.8 Pre-Planning and Third Party Coordination

1.4.1.1.8.1 The Contractor shall coordinate with COR, Rigger, and SI regarding equipment rigging and shipping logistics. The Contractor shall coordinate the work schedule with the SI, Airport Authority and/or the local TSA. The SI shall contact the Airport Authority POC 72 hours prior to delivery/pick up to determine delivery/pick up location and to avoid impacting airport, airline, or local TSA operations. The SI and/or Contractor must schedule and coordinate delivery/pick up in advance of delivery/pick date.

1.4.1.1.8.2 The Contractor shall witness rigging and uncrating activities as needed, whether or not contracted for and supervised by others, in order to ensure that Contractor standard practices and specifications are implemented

1.4.2 Pre-Installation Support (Site Surveys) (CLIN 0003)

The Contractor shall conduct up to one (1) site survey per site for the purpose of providing infrastructure recommendations and specifications to assist with the EDS Installation.

When directed by the Government, the Contractor shall conduct a site survey and prepare or submit a Site Assessment and Survey Report (SSR) for the site. The Contractor shall coordinate with the Government concerning access to the EDS installation site prior to performing the required site surveys or as directed and approved by the Government.

Depending upon the extent of the Site Assessment and Survey required by the Government, the SSR may consider special service requirements for modifications to electrical power, environmental control, communication services, floor loading, equipment handling, and access clearance requirements.

The Contractor shall consult with the appropriate airline and airport representatives to determine any special operational or facility considerations including existing or planned terminal modification or construction that must be accommodated. The SSR shall describe the site modification requirements, site-specific EDS equipment requirements, and any site-specific deficiencies that must be addressed in order for the equipment provided by the Contractor to be installed and made operational. The Contractor shall take into account, in preparing the SSR, and construction or design efforts that are being undertaken by the airport and how the requirements and deficiencies identified in the SSR can be addressed by the airport’s BHS design efforts.

The Contractor shall submit the SSR in accordance with the Site Assessment and Survey Report CDRL.

1.4.3 RSEDS Equipment Installation (CLIN 0004)

The Contractor shall be responsible, exclusive of System Integrator activities, for all labor, materials, equipment, travel, and support services needed to assemble, power up, configure, and install the RSEDS unit into the required operational condition. This includes any system component, software, or conveyor entrance and exit configuration needed to meet the end-state required configuration. Installation and testing of the equipment shall minimize, to the extent possible, disruption or interference with airline or airport operations. The Contractor shall work in conjunction with the System Integrator (Refer to Section 1.1.4.2 System Integrator). The Contractor shall, at a minimum participate in, and at times schedule, the installation activities prior to installation with the sites to minimize the impact on day-to-day operations at the sites and their related systems. Any disruptions or interference with airline or airport operations, resulting from the equipment assembly, power up, configuration, and installation activities that cannot be avoided shall be closely coordinated with and approved in advance by the affected parties prior to commencement of such activities. The Contractor shall perform work at night, weekends, or other varied nonoperational hours when required.

The Contractor shall conduct a SAT at every installation site location for each installed EDS, in accordance with the Government approved SAT Plan and Procedures. The SAT will confirm that the EDS is properly set up, operationally configured, and remains in compliance with contractual requirements. The SAT will be witnessed by Government and/or Government designated contracted representative(s). All equipment is subject to Government approval for each installation site configuration.

1.4.3.1 Site Acceptance Test Plan

The Contractor shall prepare a SAT Plan that describes methods for testing, evaluating, and accepting the EDS at each site. The Contractor's SAT Plan shall define the range of tests, system initialization requirements, input data, expected output, and the criteria for evaluating test results. The Contractor shall identify all Test and Evaluation (T&E) resources required, including personnel, and equipment. The Contractor shall identify all mitigation plans and procedures in the case of failed testing events.

The Contractor shall deliver the EDS SAT Plan in accordance with the SAT Plan

CDRL.

1.4.3.2 Site Acceptance Test Procedures and Reports

The Contractor shall prepare SAT Procedures that detail the step-by-step test process to be conducted during each SAT. As a minimum, a separate SAT Procedure shall be prepared and submitted for the EDS. The Contractor shall ensure that the test procedures indicate traceable paths to the approved Contractor VRTM. The Contractor shall prepare a SAT Report and QLR at the conclusion of each test. These deliverables shall be provided in accordance with the SAT Procedures, SAT Report, and QLR

CDRLS.

If the Government has required services requiring permits, companies with special qualifications and licenses, etc., the Contractor shall provide such requirement. All equipment is subject to Government approval for each installation site configuration.

1.4.4 Operational Run-In Support (30-Day Run-in) (CLIN 0009)

The Contractor shall support the Government’s operational run-in of live checked baggage for each installation, which will be determined by the Government or designated contracted representative upon satisfactory completion of the SAT. Satisfactory completion is determined by the Government approved Independent Verification and Validation (IV&V) representative. The Contractor shall provide Field Data Recording System (FDRS) data in Comma Separated Value (CSV) format or Microsoft Excel as requested on a daily basis for the duration of the operational run-in. Summary reports may be requested by the Government in addition to the FDRS data. The Equipment Summary Reports, Bag Summary Reports, and System Event Reports are used to support evaluation of a predetermined 30-day operational run-in period.

NOTE: This CLIN shall include a 7-day delay period wherein the 30-day run in review is temporarily stopped and restarted within a few days.

1.4.5 Training (CLIN 0008)

The Contractor shall provide various training services that will include all labor, material, and ODCs. These tasks may include, but may not be limited to provision of training materials, course development, delivery of training at designated sites, or training evaluation activities for any EDS or system component under configuration management.

The Contractor shall conduct training classes with up to ten (10) operators in each class for this airport in accordance with a Government approved training program for each EDS.

These operators will be selected from current screener population, if possible. The Contractor shall ensure that this training is targeted to match the skill level, qualifications, and capacity of current X-ray imaging and CT scan operators and supervisors performing similar baggage inspection. The Government will witness the initial training class.

The Contractor shall provide and utilize the EDS Training Materials referenced in Addendum C - CDRLs List while conducting training.

In addition to the training noted above, the Contractor shall provide the training simulator software license for the RSEDS User Interface (UI) software to TSA. This software will be designated for use with TSA’s Universal Simulator Platform (USP) at the Threat Mitigation Laboratory (TML) and TSA designated airport locations. The software should be installed in conjunction with installation of the RSEDS at the designated airport sites. Note: If a site does not already possess a Simulator, the hardware procurements are to be negotiated and priced separately. If an installation is required prior or post installation, travel costs will be negotiated and approved separately.

1.5 Equipment Warranty/ Extended Warranty, including Maintenance and Logistics Support Services (CLIN 0019)

1.5.1 Equipment under Warranty and Extended Warranty

1.5.1.1 The Contractor shall provide a two-year on-site warranty (parts, labor, and travel included) beginning upon SATISFACTORY completion of the SAT for RSEDS Scanners (See CLIN 0010) This warranty shall be separately priced from the RSEDS Scanner as CLIN 0019A

1.5.1.2 The Contractor shall provide a two-year on-site warranty (parts, labor, and travel included), beginning upon SATISFACTORY installation for all other Equipment (See CLINs 0011 - 0014) This warranty shall be included in the CLIN price.

1.5.1.3 The Contractor shall provide a two-year Extended Warranty (parts, labor, and travel included) beginning upon exercise of the Extended Warranty Option AND Expiration of the initial warranty for RSEDS (inclusive of all peripheral equipment). This warranty shall be separately priced as CLIN 0019B.

The Contractor shall perform all Preventive and Corrective Maintenance as detailed below for all equipment throughout the duration of the warranty terms, as applicable.

1.5.2 Warranty Implementation Plan

Coverage will be for all preventive and corrective maintenance, and responsiveness shall be sufficient to meet the minimum maintenance requirements specified in sections 1.5.3 –

1.5.9 of this SOW. The Contractor shall prepare and deliver a Warranty Implementation Plan (WIP) in accordance with the associated CDRL.

TSE and peripheral equipment requiring repairs that can only be completed by the OEM at the OEM facility shall be identified by the Contractor in the WIP. The Government expects that all components and bearing assemblies, associated with the required rotation of x-ray disk in the gantry area should be an on-site repair.

1.5.3 Parts Obsolescence Management Program

The Contractor shall establish and implement a parts obsolescence program. The Contractor shall be responsible for the identification, resolution, and implementation for all Diminishing Manufacturing Sources (DMS), Obsolescence, and Sustainment issues associated with the repair of TSE. The Contractor shall document procedures for identifying and controlling DMS and obsolescent technologies in a Parts Obsolescence Management Plan. The Contractor shall submit an initial Parts Obsolescence Report with their proposal. The report shall identify all MCIL items of the system intended to be produced and deployed and any known configuration changes that are projected to take place within 3-5 years that would impact the TSE. The Parts Obsolescence report shall also identify all obsolete parts, problem resolution, and a recommended approach for mitigating risks associated with obsolete parts over the life of the systems. The part obsolesce shall also include part consumption rates for the MCIL items and the estimated quantities required to have “on hand” to ensure systems are supportable. Changes considered necessary by the Contractor to ensure the continued repair of the TSE shall be made in accordance with the Configuration Management procedures (RFD, RFW, and

ECP).

The Contractor shall prepare and deliver a Parts Obsolescence Management Plan and a Parts Obsolescence Report in accordance with the referenced CDRLs in Addendum A.

1.5.4 Warranty Period Logistics Support Services

The Contractor shall provide logistics support services (maintenance and repair) for in-warranty equipment; necessary to meet the logistics support service level requirements (See 1.5.4.1). Logistics support service shall include:

Preventive Maintenance (PM), in accordance with TSA approved Original Equipment Manufacturer (OEM) Preventive Maintenance manuals, schedules approved by the COR, Section 1.5.5 of this SOW, and state and federal environmental and safety regulations.

Tests required at scheduled intervals, such as radiation surveys, are to be considered PM.

The Contractor shall coordinate all maintenance scheduling with local TSA staff as appropriate. Contractor shall ensure that PMs are performed within 30 days (and no greater than 38 days) of the previous PM; and the contractor shall ensure a minimum of 12 PMs are performed during the calendar year (unless subject to waiver). The Contractor shall not perform PM during the calendar month in which a unit is installed. In a month when a unit is being decommissioned, the Contractor shall request COR approval to waive the requirements for performing monthly PM. Otherwise PM shall be performed on all required units.

Corrective Maintenance (CM), in accordance with TSA approved OEM maintenance manuals and Section 1.5.6 of this SOW, whether performed on site or at a repair depot. The Contractor shall record and maintain Failure Mode Identifiers (FMI) for all CM actions performed. If FSTs are not located on site but are needed to correct a failure, they shall be dispatched within 15 minutes of receipt of a service request.

If actions taken during PM or CM result in additional damage to the unit, either at that time or subsequently, then the Contractor shall be responsible for repairing the damage.

The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM or TSA on the fundamentals of safety, functional operation, maintenance and repair on specific TSE and associated peripheral equipment.

All labor for TSE preventive maintenance, corrective maintenance and associated logistics support resources shall include repair parts, training, tools and test equipment and travel.

The Contractor shall inform the TSA PBL COR when refurbished parts are initiated into the Contractor’s supply chain for corrective maintenance repairs. The Contractor shall ensure that parts obsolescence during the Contract period of performance does not affect the Contractor’s ability to meet service level requirements.

Repair part shipment from the Contractor part location to the EDS unit shall include shipment, and all associated transportation costs including logistics transportation to the unit.

Documentation of all maintenance actions (including preventive, corrective, and excepted) in the TSE database.

The Contractor shall capture the FMI codes in the TSE Performance Database. One or more FMIs will be assigned for each CM action. The FMI shall identify the failure cause;

sub-system part(s) consumed in the repair; and detailed resolution or action code(s) that would restore the TSE to operational condition. The Contractor shall submit the proposed FMI codes to the Government for approval prior to implementation. The Contractor shall ensure only the approved FMI codes are used in maintenance reporting. The Contractor shall supply TSRC with a list of standardized problem codes, definitions, and priority ratings for trouble ticket generation and apply the codes in a consistent manner.

In the event a scheduled maintenance activity cannot be completed due to factors outside of the Contractor’s control or the performance of CM prevents the Contractor from completing PM, the Contractor shall reschedule PM on the impacted machines during the same month. If unable to reschedule, the Contractor will ask for relief from the PM task from the COR. It is at the Government’s discretion whether relief is granted or not. If relief is not granted, then the PM action must be completed within 48 hours of notice of TSA’s disapproval of the request for relief.

The Contractor shall provide updates to the TSE maintenance database which:

• Includes the entire inventory of fielded TSE maintained under this Contract and which will be the basis for computation of performance metrics;

• Uniquely identifies each TSE by model, serial number; and barcode number

• Includes information on all accumulating PM CM) actions (including warranty if applicable); and Radiation Surveys.

• Includes PM start time (at the machine) and stop time (when the Field Service

Technician (FST) is finished) for every unit so TSA can monitor the average PM duration time;

• Includes Reliability, Maintainability, Availability (RMA) metrics data (high and low level) and provides the full maintenance and performance history;

• Reflects all time values reported in local airport location time;

• Provides Government access and data rights to all data collected

• Provides designated Government personnel live ‘read-only’ access to a database enabling them to query maintenance actions on work order tickets

• Ensures FMI codes are in a standard format and used in a consistent manner

• Allows the Government to download data in an excel spreadsheet meeting the requirements of Section 1.5.4.2, Document Submission and Compliance

• Includes parts replaced data

1.5.4.1 Logistics Support Service Level Requirements

The Contractor shall provide Logistics Support services for fielded TSE and Network EDS (servers, software and hardware components) to meet the following Operational Availability (Ao) Service Level Agreement (SLA) requirements:

Values Operational Availability During Airport Operating Hours

Service Level Agreement

Required Ao[TSA1]

Airport Level SLA1 98% Machine Level SLA2 86%

The Contractor shall include only installed units that are expected to be operational in its calculations of Ao.

• Ao - The percentage of time, during operational hours, that a security equipment technology is available to perform its required mission. (Uptime/Total Operational Time)

• Uptime - The period of time a system is available to perform its required mission during operational hours. The natural cycle of uptime occurs during operational hours.

• Total Operational Time - Period of time within 24-hour day that an airport is operational.

1.5.4.2 Document Submissions

Data items referenced by their CDRL titles shall be performed in accordance with the CDRL of the same name (Reference Attachment A). All data deliverables are to be prepared or updated and delivered in accordance with the corresponding CDRL items specified in this SOW.

In general, the Contractor shall perform in accordance with the documents and other deliverables developed in response to the technical requirements stated in this SOW as approved by the Government. The Contractor shall update as required and submit for approval prior to implementation of any changes.

The Contractor, using Security Sensitive Information Identification Guide (SSIDG) as guidance, shall make recommendations to TSA regarding any data or information the contractor generates, including deliverables and other submission requirements, which should be considered Security Sensitive Information (SSI). Upon approval by the Government, the Contractor shall label any documents containing SSI as defined in 49 CFR Parts 15 and 1520 as follows:

WARNING: This record contains Sensitive Security Information that is controlled under 49 CFR parts 15 and 1520. No part of this record may be disclosed to persons without a “need to know”, as defined in 49 CFR parts 15 and 1520, except with the written permission of the Administrator of the Transportation Security Administration or the Secretary of Transportation. Unauthorized release may result in civil penalty or other action. For U.S. government agencies, public disclosure is governed by 5 U.S.C. 552 and 49 CFR parts 15 and 1520.

Electronic versions of the deliverables containing SSI shall be submitted on a secure, password-protected Web site or delivered by email.

The Contractor shall use the following software programs or similar state-of-the-market software that is compatible with TSA software. The following software reflects the minimum standard of compatibility with TSA:

Word Processing Microsoft Word (Version must be compatible with

MS Office Suite 2010) Spreadsheet/Graphs Microsoft Excel (Version must be compatible with

MS Office Suite 2010) Presentations Microsoft PowerPoint (Version must be compatible with MS Office Suite 2010) Databases Microsoft Access (Version must be compatible with MS Office Suite 2010) Scheduling Microsoft Project (Version must be compatible with MS Office Suite 2010)

1.5.5 Preventive Maintenance

PM is scheduled during nonoperational hours or during nonpeak operational hours with approval of local TSA officials. Nonoperational hours must coincide with Airport Operational Hours. If local TSA officials have approved PM during nonpeak hours, then the Contractor shall submit a list to the COR that identifies the location and the TSA official. There are two discrete levels of PM:

Level I PM – This is primarily performed every shift (1–3 times a day), daily, and weekly.

Level I PM is performed without the need to open the machine. These activities are currently performed by TSA personnel and are not a part of this Contract.

Level II PM –is primarily performed every month, quarter, and/or year. These activities are defined in the OEM preventive maintenance manuals and are included under this PBL service level agreement. The Contractor shall ensure that PMs are performed within 30 days (and no greater than 38 days) of the previous PM; and the contractor shall ensure 12 PMs are performed during the calendar year (unless subject to waiver). Contractor shall ensure that technicians notify the local TSA POC or local Coordination Center that the PM is complete and that the system is in service. The Contractor shall recommend adjustments to PM schedules, with supporting rationale, that have the potential to improve TSE reliability or reduce costs without degrading TSE reliability. Cost reductions will be shared between the Contractor and the Government.

Level II PM shall be performed in accordance with the most recent OEM maintenance manual, as well as state and federal environmental and safety regulations. The Contractor shall obtain and utilize OEM PM checklists

In the event a scheduled maintenance activity cannot be completed due to factors outside of the Contractor’s control or the performance of CM prevents the Contractor from completing PM, the Contractor shall reschedule PM on the impacted machines during the same month. If unable to reschedule due to outside factors, the PM shall notify the COR.

In providing Level II PM, the Government requires the Contractor to:

o Coordinate all Level II PM scheduling with local TSA staff.

o The next month’s PM notifications are due to each location (listed in Attachments

D/E ) no later than 7 calendar days prior to the end of the current month.

Notifications shall specify airport code, airport name, manufacturer, model, SN, Barcode, PM due date, and the week PM is scheduled to be performed.

o The Contractor may contact local TSA to conduct the PM on an earlier date than scheduled; however, if the earlier date is not convenient for local TSA this shall not be reflected as a lack of access to the facility and the Contractor shall adhere to the original schedule to perform the PM.

o The Contractor shall coordinate with local TSA staff the week prior to the scheduled week.

o The Contractor shall notify local TSA staff if the scheduled week slips and shall coordinate a new week within the required periodicity.

o A summary level file (airport code, airport name, manufacturer, model, SN, Barcode, PM due date, and the intended week for PM) of all PMs scheduled for the month shall be sent to the TSA COR on the first day of that month.

o Make every effort to schedule PM actions during non-operational hours or non-peak operational hours with approval of local TSA officials. PM shall be scheduled during nonpeak operational hours or during hours that both the Contractor and local TSA officials agree upon. If local TSA officials have approved PM during times other than nonpeak hours, then the Contractor shall submit a list to the COR that identifies the location and the TSA official.

o Provide all required consumables (cleaning supplies, filters, etc.).

o Perform required radiation tests in accordance with applicable regulations on all applicable fielded TSE.

o Record PM actions in local maintenance logbooks provided by local TSA and in the Contractor’s database.

If there is no logbook available at the location, the FST shall notify local TSA at the location. If a logbook is not provided by TSA, the FSTs are not required to wait for the logbook. If the logbooks are not available and local TSA is not present, then the FST will continue with his or her scheduled work. In both cases, the FST will note the non-availability of the logbook in the remarks section of the PM ticket.

If there is no local maintenance logbook available, the Contractor shall record this in the database along with date the PM was conducted.

Entering the date conducted indicates that the FST completed the PM in full on that date according to the applicable OEM checklist.

Completion of PMs shall be provided weekly to the airports.

1.5.6 Corrective Maintenance (CM)

The definition of CM and the associated levels are as follows:

CM consists of unscheduled maintenance activities performed to repair or otherwise restore failed TSE to operational condition. These actions usually expend consumable and repair parts. There are three discrete levels of CM:

Level I CM – This is CM that is performed as needed to effect repairs that do not require trained FSTs (e.g., bag jams, fault resets etc.). These activities are currently performed by TSA personnel or their designees and are not part of this SOW.

Level II CM – This is CM that is performed as needed to effect repairs that always require trained FSTs. These activities are performed on site with the TSE in Level II CM status (which includes slip ring and gantry bearing repair). These services are included under this warranty service agreement. The Contractor shall apply high priority to returning all TSE experiencing critical failures (non-operational) to operational status, whether the failure is relevant or non-relevant, to ensure the expeditious return of TSE not able to perform its assigned mission. In addition, CM services also consist of critical failures that would previously have been characterized as “excepted maintenance.” This includes, but is not limited to, repair after bag jams, liquid spills on TSE, broken parts due to operator misuse, unintentional damage during baggage screening, and other similar damages as a result of operator error. These services are included under this Logistics Support service level agreement.

Level III Depot Maintenance (DM) – This consists of unscheduled corrective maintenance activities performed by trained technicians to repair failed TSE by shipping the TSE end item (vs. component of TSE) back to a Depot. These services would be very rare under this contract and would include major repairs (e.g. bearing replacements) on EDS located in airport locations where it would be difficult to perform repairs. These situations would be approved by the COR and are included under this service level agreement.

1.5.7 Waste Disposal

The Contractor shall be responsible for the proper disposal of any and all equipment or components removed during preventive and corrective maintenance. With the exception of accountable property with a TSA property bar code, all replaced parts that have been removed from the equipment shall become property of the Contractor and the Contractor shall be responsible for removing said parts from the site. The Contractor shall be responsible for all labor, materials, equipment, and coordination of logistics activities to load, transport, and off- load waste materials. The waste materials shall be properly packaged, crated, and prepared for shipment. The Contractor shall, when practicable, take full advantage of reuse, reutilize, and recycle options as the first method of disposition or disposal. The Contractor shall be responsible for proper disposal of any and all hazardous waste in accordance with and as defined by 40 CFR Parts 260, 261, and 263. The Government reserves the right to direct the Contractor to an alternate disposition of removed equipment and components. The contractor shall request disposition of accountable property from the GPM.

1.5.8 Hard Drive Sanitization

TSA information technology assets, including computers, hard drives (including magnetic and solid-state), and media with persistent memory that contain SSI and are determined to be beyond repair capability at the unit location shall be shipped back to the Contractor’s TSA authorized facility for disposal. The item shall be shipped via any traceable means (i.e., tracking number) through a mail or parcel carrier (e.g., U.S. Postal Service, Federal Express) and packaged in a way that does not disclose its contents or the fact that it contains sensitive information (double-wrapped in a non-opaque wrapper) in accordance with Attachment 1 of TSA MD 1400.3, TSA IT Security Handbook. The Contractor shall comply with all data disposition requirements stated in the TSA IT Security Policy Handbook, applicable Technical Standards and TSA MD 3700.4, Handling Sensitive Personally Identifiable Information.

Hard drives that are determined to be beyond repair capability or refurbishment (on-site or at the Contractors depot facility) shall be sanitized of SSI data by TSA at the TSA Springfield Warehouse. The Contractor shall complete Sections I, II and III of the TSA Form 1412 TSA Media Sanitization Certificate dated April 2009 (Attachment 4) for each hard drive and shall email it to the OAPM APO at CtoPropertyManagement@dhs.gov.